3rd Party Leads (3PL) - Toyota Dealer Connect Solutions

Toyota Dealer Digital Solutions : 3 rd Party Leads (3PL) 

3 rd Party Leads (3PL) 

Increase your lead volume while reducing costs with the TDDS 3PL Feature 

3PL Program FEaturEs 

n Toyota will provide quality leads from 

leading 3 rd Party automotive sites. 

n Toyota manages lead consolidation, filtering 

and de-duping allowing you to focus on selling. 

sELL morE 

n Expand your reach to capture in-market customers 

who are ready to buy. 

n Capture leads from active shoppers on the leading 

third party sites. 

n More information about your customer enhances your ability 

to close the sale: 

• Appended customer information from TMS databases. 

n 3rd Party Leads are posted directly to your dealership 

ILM/CRM. 

n Toyota will consistently review all 3rd Party Lead providers 

ensuring that only the best remain in the program allowing you 

to focus more on selling. 

tddsProgram.com 

n Toyota offers an industry unique solution; 

choose between a Toyota optimized program 

or a self-select option. 

n No long term commitment or long term contracts. 

Enroll or leave the 3PL Feature at any time. 

sPENd LEss 

n National buying power drives lead costs down 

saving you up to 30 – 40%. 

n 3rd Party Leads will be de-duped across 3PL providers. 

n Two ways to participate in the 3PL Feature; manual selection 

of 3PL provider levels or optimized. 

n You decide how many leads and from which levels you want 

to purchase. 

n Dealers can cap their 3PL monthly spend. 

n Expand your sales opportunities at reduced cost. 

The majority of consumers today shop 3rd party sites before their purchase decision. 

TDDS Help Desk p: (888) 511-8904 / e: info@tmsusaconnect.com

Toyota Dealer Digital Solutions : 3 rd Party Leads (3PL) 

Frequently Asked Questions 

Q: How will Dealers take advantage of the optional 

3rd Party Lead Feature? 

A: Dealers will have the opportunity to purchase quality 

3rd Party Leads at a discounted price. Dealers can 

choose from manual select or an optimized program 

where they will be charged per lead. Dealers that 

reside in states where per lead pricing is not allowed 

will pay a flat subscription monthly fee. Enrollment is 

available both online at the ELMS Dashboard or via 

the TDDS Help Desk (1-888-511-8904). 

Q: Will Dealers be required to purchase 3rd Party Leads? 

A: No, 3rd Party Lead participation is completely optional 

for all TDDS participating Dealers. 

Q: Which 3rd Party Lead sources will be included 

in this feature? 

A: Lead sources cannot be disclosed. Dealers will receive 

the highest quality leads as a supplement to your 

existing 3PL Feature. All leads will be filtered and 

de-duped to save you time and effort. 

Q: What if a Dealer believes he has received a duplicate 

or invalid customer name in these leads? 

A: Just contact the TDDS Help Desk at (1-888-511-8904) 

or email info@tmsusaconnect.com. The lead will 

be credited and marked as a duplicate or invalid in the 

system for reporting purposes. Click the Tool menu in the 

ELMS navigation bar to access the online credit process. 

Q: How will Dealers receive 3rd Party Leads? 

A: Leads will be posted directly to TDDS participating 

CRM/ILM tools of choice. 

Q: Will leads be exclusive to a Dealer or resold 

to several Dealers? 

A: Consumers have the ability to select multiple Dealers 

or submit a lead on 3PL provider websites. Each 3PL 

provider has different rules for consumers selecting a 

Dealer. TMS will not resell a lead but will distribute to 

each Dealer the consumer selected. 

tddsProgram.com 

Q: Can a Dealer receive leads from the brand websites 

without buying 3rd Party Leads? 

A: Yes, brand website leads are TMS USA owned leads 

and provided to Dealers at no cost. 

Q: Why would Dealers buy 3rd Party Leads through 

the TDDS Program if they buy leads directly from 

3rd Party Lead providers? 

A: The TDDS 3PL Feature provides incremental leads 

beyond your existing direct relationships with 3PL 

providers. 

Q: How many leads can one Dealer purchase at a time? 

A: The Dealer can buy all the leads available in their 

local PMA. The Dealer retail contracts with 3PL 

providers will receive priority over the TDDS 3PL 

Feature. 

Q: Will the Dealer be able to purchase leads outside 

the Dealer’s PMA? 

A: If a Dealer chooses not to participate in the 3PL Feature, 

the leads attributed to that Dealer’s PMA will be made 

available to the next closest participating Dealer based 

on PMA. If that Dealer declines, then the leads are 

offered to the next closest Dealer based on PMA. 

Q: What if the Dealer chooses to buy more leads 

outside of the feature? 

A: The Dealer can always choose to buy more 3rd Party 

Leads on their own outside of this feature. 

Q: What if a Dealer wants less 3rd Party Leads offered 

in the Program? 

A: The Dealer can contact TDDS Help Desk to set up 

the quantity that best fits the individual Dealer’s needs. 

Q: How do SET and GST Dealers participate in 

the 3PL Feature? 

A: Dealers should contact their SET or GST representative. 


n 

n 

Toyota Dealer Digital Solutions : Training and Support 

Training and Support 

The TDDS Program is backed by training and support online, in print, and in person 

to ensure success 

Resources available: 

TDDS Help Desk 

The TDDS Help Desk is a dedicated resource for Dealers to 

use for all TDDS and ELMS related questions. The Help Desk 

team is comprised of dealership, field, and OEM personnel 

with strong expertise in the digital marketing space. They are 

standing by Mon-Fri, 6 aM – 3 pM pST at 1-888-511-8904 

or by email at info@tmsusaconnect.com. 

Print Materials 

available to you is a program brochure which provides 

detailed information on all aspects of the TDDS program 

and its various features and benefits. 

TddSprogram.com 

n 

n 

TDDSprogram.com 

Check out the TDDS program website at 

www.tddsprogram.com for more detail on the overall 

initiative and each of the key tenants. There’s also 

a message from TMS USa management stating the 

importance of this for Toyota and 

its collective Dealer body. 

Regional Office 

Your regional personnel have been trained to assist you in 

the enrollment process as well as on-going support. Each 

region has a dedicated eCommerce Manager that can offer 

guidance on the tools and insight into the significance of 

TDDS to your dealership. 

ask your eCommerce manager about eprocess training that 

is available for your dealership. 


Toyota Dealer Digital Solutions : Training and Support 


Q: How will Dealers learn how to use the ELMS? 

A: Several resources will be available to support 

understanding the TDDS program and using ELMS. 

n This printed brochure detailing the TDDS program. 

n a printed ELMS User Guide that is also available in 

pDF form within the ELMS Dashboard. 

n The program website accessed at 

www.TDDSprogram.com is a site designed 

to inform Dealers about the benefits and features 

of the program. 

n The ELMS Dashboard (www.tmsusaconnect.com) 

has some built in mechanisms to help users understand 

functions and metrics (see “i” icons or the help menu). 

n The TDDS Help Desk (1-888-511-8904) 

is available Mon-Fri, 6 AM – 3 PM PST 

or by email info@tmsusaconnect.com. 


Q: What kind of support and training will be available 

for Dealers using the TDDS Response ILM? 

A: a WebEx and TDDS Response ILM program Manual 

are available to support users. 

n Call the TDDS Help Desk (1-888-511-8904) 

or email info@tmsusaconnect.com 

for more information. 


Toyota Dealer Digital Solutions : Toyota Financial Services 

Toyota Financial Services 

Access high-quality Toyota Financial Services (TFS) sales leads 

from customers who are in the market and ready to buy or lease today 

In the past, these leads were available via Dealer Daily and RouteOne, but we’re now making it easy for you to see 

everything in the all-new integrated Enterprise Lead Management System (ELMS) resulting in consolidated sales 

leads, faster processing, and automation. 

So, where do these TFS leads come from? 

TFS is unique in that it is the one Toyota company that maintains an active relationship with the customer beyond 

the initial vehicle purchase or lease. As a result, our high-touch Customer Service Centers are able to generate 

the following valuable lead types: 

n Total Loss – When a customer’s vehicle is deemed 

a Total Loss due to accident, nature, or theft, these 

individuals receive specialized service treatment to 

lead them back into another Toyota or Scion vehicle 

and back to your dealership. 

n Lease End – Customers close to the end of their lease 

may be looking to get into another vehicle if they don’t 

purchase their off-lease model, so these individuals may 

express interest in being contacted by a Dealer. 

n Retail Retention – Retail customers, especially 

those in an equity position, are contacted by TFS, 

and some are interested in learning more about 

new models. 


n Off-Lease Financing – Some lease customers want to 

purchase their current lease vehicle and request financing 

at the dealership. 

n Off-Lease Financing/Insurance Product – In addition 

to wanting to purchase their lease vehicle and requesting 

financing at the dealership, some lease customers also 

express interest in purchasing a vehicle service agreement, 

or other Toyota products, to obtain extra vehicle or 

payment protection. 

n Insurance and Other Products – New retail or lease 

customers sometimes express interest in purchasing 

a vehicle service agreement, or other Toyota products, 

to obtain extra vehicle or payment protection. 

Beyond our Customer Service Centers, TFS also generates thousands of leads from our Online Credit Application 

(OCA), accessible via toyotafinancial.com, TCUV.com and Scion.com. With the OCA, consumers who are considering 

a vehicle purchase or lease can submit a credit application to get pre-qualified by TFS. 

*Toyota Financial Service is a service mark used by Toyota Motor Credit Corporation and Toyota Least Trust, Inc. 


Toyota Dealer Digital Solutions : Toyota Financial Services 


Q: When will the TFS sales leads generated by the TFS 

Customer Service Centers stop being published on 

Dealer Daily? 

A: TFS will stop sending leads to Dealer Daily in July 2012. 

Q: Has TFS stopped sending On-line Credit Applications 

(OCAs) to RouteOne, since OCAs are sent through 

ELMS? 

A: No, only key lead data, such as customer name and 

contact information from the OCA is sent through 

ELMS. The full, decisioned credit application is still 

sent through RouteOne to the F&I managers at the 

dealerships. 

Q: How long will TFS sales leads be available in ELMS? 

A: TFS lead details will sunset from ELMS 30 days after 

that lead generation. After 30 days, lead detail (i.e., 

customer identifiable information) will not be visible in 

ELMS; however, the lead itself will remain in ELMS for 

2 years. 

Q: Will the customer identifiable information removal rules 

apply to TFS sales data sent to my CRM tool? 

A: No, once the TFS sales lead information is in your 

dealership’s CRM tool, the dealership’s data rentention 

and handling policies will be applicable. 

Q: Will my Contact Status performance be negatively 

impacted by waiting to call a customer at his or her 

preferred time? 

A: With the limited volume of customers requesting a 

delayed call-back time compared to the overall volume 

of leads being delivered to you, this should not have a 

significant impact on your Contact Status rate. 

Q: Are “Immediate Action” leads similar to the “Hot 

Leads” that were listed in Dealer Daily? 

A: Yes, “Immediate Action” leads were previously 

identified in Dealer Daily as “Hot Leads.” “Immediate 

Action” will only be applied to customers who 

experience a total loss of their vehicle. 

Q: Why are Off-Lease Financing, Off-Lease Financing/ 

Insurance Product and Insurance Product lead types 

listed in ELMS as “Certified Used” leads? 

A: There are 2 categories for lead types available in ELMS: 

New & Certified Used, Off-Lease Financing, Off-Lease 

Financing/Insurance Product and Insurance Product 

leads are not expected to generate a new vehicle sale 

and are therefore listed in ELMS as “Certified Used” 

leads so as not to impact the sales conversion rates of 

new vehicle leads. 

Q: What should I do if I receive a lead for a customer 

that we have already contacted or with whom we are 

already working? 

A: You should disposition the lead as contacted since you 

are already communicating with the customer. 

Q: How do I update the Customer Loyalty Director (CLD) 

for my dealership? 

A: Please notify your TFS Area Sales Manager (ASM) of 

the CLD change. Your TFS ASM will fill out a CLD 

Update Form and follow the submission instructions on 

the form. 

Q: Whom can I contact if I have additional questions? 

A: Should you have questions regarding ELMS 

functionality, please contact the TDDS Support Desk 

at (888) 511-8904. For general questions about TFS 

leads, contact your TFS Area Sales Manager (ASM). 

TddSprogram.com TDDS Help Desk p: (888) 511-8904 / e: info@tmsusaconnect.com

Toyota Dealer Digital Solutions : Scion Dealer Website Program 

Scion Dealer Website Program 

Scion Dealer Website Preferred Provider Program 

Overview — Scion will expand its current Dealer Website 

Provider program to include a total of three Dealer website 

preferred providers for Dealers to choose from. 

n The three Scion Dealer Website Preferred Providers are: 

• Naked Lime Marketing 

• Dealer.com 

• GSMarketing 

n Each preferred provider will offer three levels of services: 

• Skin (7 website skin designs to select from) 

• Skin + Basic Hosting (skin design and hosting 

by preferred provider 

• Skin + Enhanced Hosting (skin design and 

enhanced hosting by preferred provider) 

n A Dealer may utilize the program in the following ways: 

• Select a skin to use from a preferred provider and 

have that same preferred provider host and manage 

the Dealer’s website (hosting agreement). 

• Select a skin to use from a preferred provider and 

have another web provider host and manage the 

Dealer’s website (annual skin license). 

n The various skin designs will give Scion Dealers the 

flexibility to select the web developer and skin that best 

fits their needs. 

n Each preferred provider must comply with Scion HQ’s 

functional requirements yet are free to design the layout 

of website skins. 

tDDSProgram.com 

Scion then reviews and approves all skin designs to ensure 

requirements are met. Each skin available for Dealer use 

has been reviewed and approved from Scion HQ. 

Timely and Accurate Campaigns — Providers access 

campaign content via Scion’s digital repositories and data 

feeds from Scion.com for accurate up-to-date content. 

Brand Site Traffic — Scion.com will be linked to Dealer 

websites driving an average of a half a million unique 

visitors per month. 

Dealer Benchmarks — Compare your store 

against others in the nation and regional averages 

to gauge performance. 

Vendor Performance — Scion will offer unbiased analysis 

of each provider to help you make informed decisions 

when selecting a website provider. 

Preferred Provider Sites — Each preferred provider will 

supply an example demo site so Dealers may review skin 

options, see updated product information, compare and 

validate their individual sites (if site is not managed by one 

of the preferred provider). Please visit each providers site 

for more information: 

• ScionDealerZone.com (Naked Lime Marketing) 

• GSMScionWebsites.com (GSMarketing) 

• Scion.Dealer.com (Dealer.com) 

Website Audits — Scion will conduct periodic Dealer 

website audits to ensure digital compliance. 


Toyota Dealer Digital Solutions : Scion Dealer Website Program 


Q: Will Dealers be required to use one of the three Scion 

Dealer website preferred providers? 

A: Yes, the program will require Dealers to have a website 

utilizing a skin produced by one of the three preferred 

website providers. 

Q: What are the benefits of using a participating provider? 

A: Utilizing a Scion preferred provider ensures you have 

access to content and information that gives your 

Dealer website maximum customer impact. Scion has 

partnered with a group of select providers to establish 

web standards, metrics, brand messaging, brand 

compliance and much more. This, in turn, enhances 

the effectiveness of your website. To maintain a 

preferred status with Scion each provider must 

continue to meet guidelines on a regular basis. 

tDDSProgram.com 

Q: How do I choose between the participating providers? 

A: Scion will provide unbiased analysis of the providers 

to help Dealers best understand what is available 

and what best suits their local marketing needs. 

Scion Dealer website analytics will be available on 

the Enterprise Lead Management dashboard. 

Q: What types of metrics will you collect and benchmark? 

A: Scion will collect several key metrics including: visits, 

unique visitors, time spent on site, average page views, 

bounce rate, traffic sources, conversion rate, and 

form submissions. 


Toyota Dealer Digital Solutions : ILM/CRM Participating Providers 

ILM/CRM Participating Providers 

Seamlessly integrate all TMS USA and 3PL leads directly into your ILM/CRM 

Dealers must use a Program participating provider 

to maintain enrollment in the TDDS Program. 

Dealers using a Program participating Internet 

Lead Management (ILM) or Customer Relationship 

Management (CRM) tool will seamlessly integrate 

with ELMS to receive TMS and TFS leads along 

with Benchmark Reporting. 

tddsPRogRaM.CoM 

The benefits of using a Program participating 

provider include: 

n Secure delivery of leads. 

The providers listed below are currently participating in the TDDS Program. 

n All leads are sent directly to dealership ILM or CRM. 

n Interactions with consumers are benchmarked to help 

dealerships better understand performance against 

their districts, TDAs, regions and the nation. 

TDDS offers a low cost alternative for those Dealers that currently do not use an Internet Lead Management (ILM) 

or Customer Relationship Management (CRM) tool. The TDDS Response is a robust ILM that allows you to participate in 

the Program, track all your customer interactions, and benefit from the ELMS Dashboard. Either select “TDDS Response” in the 

ELMS registration screen or call the TDDS Help Desk to try TDDS Response today for only $175 per month. 


Toyota Dealer Digital Solutions : ILM/CRM Participating Providers 


Q: Will Dealers be required to use TDDS 

program participating CRM providers? 

A: Yes, Dealers will be required to use an ILM/CRM 

provider by October 2012 that has met the Program 

guidelines. Toyota has worked with the best providers 

in the industry to offer as many choices as possible. 

Q: What if a Dealer doesn’t use an ILM or CRM tool 

today but wants to participate? 

A: TDDS is offering a full featured ILM tool to Dealers 

as an alternative to the retail products on the market 

today. Enroll in TDDS Response ILM to try this tool at 

only $175 per month. 

Q: Why is Toyota requiring Dealers to use a participating 

provider for ILM/CRM? 

A: Participating ILM/CRM providers are required to meet 

TMS integration requirements for ELMS to deliver leads 

directly to the ILM/CRM and to receive lead disposition 

data for benchmark reporting. 

Q: What if a Dealer is utilizing a non-TDDS 

participating provider? 

A: Dealers have until October 2012 to choose a 

participating CRM provider. If a Dealer is using 

a non-participating provider ILM/CRM after 

October 2012, they will not benefit from TDDS 

Program features. 

tddsPRogRaM.CoM 

Q: How will I get my leads if I’m not using a participating 

ILM/CRM provider? 

A: Leads will be emailed prior to October 2012. After 

October 2012, leads will be sent directly into ELMS. 

Toyota Financial Services has strict data security 

policies, hence, TFS leads cannot be sent via email. 

The Dealer will need to login to the ELMS Dashboard 

to access TFS leads and TMS/USA leads. 

Q: Can leads be delivered to an auto-responder tool 

instead of the Program participating ILM/CRM tool? 

A: Yes, TMS will accomodate participating Dealers use of 

eligible 3rd Party recipients of auto-responder services. 

Note customer responses from a 3rd Party recipient do 

not count as a quality lead response. 

Q: What is considered a quality lead response? 

A: A quality lead response is a personal 

communication by: 

n Phone 

n Email 

n In-person 


Toyota Dealer Digital Solutions : Enterprise Lead management system (ELms) 

Enterprise Lead 

Management System (ELMS) 

Key Performance Indicators 

n Track performance at a glance 

Provides benchmark performance 

metrics for your dealership 

n Identify your lead sources 

n Understand your sales performance 

against Dealers around you 

n Track your performance over time 

Summary Reporting 

Track the sources of your leads as they 

go through the lead process. 

tddsprogram.com 

Benchmark Reporting 

Track your performance against your 

district, TDAs, region and the nation to 

help you improve your lead process 

and increase customer interactions. 

Dashboard 

This is a snapshot of your business 

n Real time lead reporting for 

Toyota Brand and 3rd Party Leads 

Interactive Heat Maps 

n Quickly identify ZIP codes 

that drive leads 

Trend Reporting 

Track your performance over time 

and understand the impact of process 

changes and marketing initiatives. 


Toyota Dealer Digital Solutions : Enterprise Lead management system (ELms) 


Q: What is ELMS? 

A: ELMS is a newly designed platform for Dealers to 

receive all TMS USA owned leads whether or not they 

opt to participate in the TDDS Program. ELMS replaces 

Dealer Daily eCom box as the lead delivery portal. 

Q: Is there a charge for ELMS? 

A: No, there is no charge for ELMS. 

Q: Will the ELMS handle Toyota lead delivery? 

A: Yes, ELMS will deliver all TMS USA owned leads 

to Dealers. 

Q: What kind of leads will be included in the Enterprise 

Lead Management System? 

A: The ELMS will deliver leads from TMS USA owned 

sources, including: Toyota.com, buyatoyota.com, 

Scion.com, TFS, TCUV, TRAC, Mobility and Toyota 

and TDA sponsored event leads and TDDS 3rd Party 

Leads. ELMS will not process leads that originate from 

the Dealer’s website. 

Q: How do I access ELMS? 

A: The ELMS can be accessed through 

www.tmsusaconnect.com. This site will 

have complete Program information, resources, 

dashboards, etc. 

Q: Will anyone be able to access this site? 

A: No, the site will be secure and require a user name and 

password. The dealership’s assigned TDDS ELMS 

Program Administrator will enroll dealership associates 

who have been authorized to access the ELMS site. 

tddsprogram.com 

Q: How can I get a user name and password? 

A: Contact the TDDS Program Help Desk 

at (888) 511-8904. 

Q: What is the Dealer Dashboard? 

A: The Dashboard is the reporting component of 

the ELMS platform. 

Q: What kind of Dashboard Reporting will be available 

through ELMS? 

A: Main navigation categories include: 

n Lead disposition data 

n Web site analytics 

n Benchmarking against other user groups 

(district, TDAs, region and the nation) 

n 3rd Party Lead performance (close rates) 

n Mystery shop results 

Q: Will I still receive leads via email? 

A: Email leads will be terminated in October with the 

sunset of Dealer Daily. 

Q: Will TDAs and Publicly Owned dealerships be included 

in the ELMS dashboard? 

A: Yes, TDAs and Publicly Owned dealerships will be able 

to see their lead activity aggregated for their specific 

entity. 


Toyota Dealer Digital Solutions : Dealer Website Program (DWP) 

Dealer Website Program (DWP) 

To compete in the competitive digital landscape your Dealer website is a 

critical component to success 

The TDDS Dealer Website Program (DWP) offers you an opportunity to engage more customers and increase sales. 

The TDDS DWP offers immediate access to corporate assets such as campaigns, product launches, sales events, 

incentives, product specification data and vehicle inventory. Dealers have the choice and flexibility to choose from 19 industry 

leading participating website providers. 

TDDS Program Participating Website Providers: 

Program Features 

n Timely and Accurate Campaigns — The TDDS 

DWP will integrate with participating providers to make 

campaign assets and content available for Dealer 

websites which requires no effort from Dealers. 

n Incentives and Inventory — accurate vehicle and 

incentive information will be seamlessly integrated 

into your Dealer website. 

n Benchmarks — compare your dealership website 

performance against others in the region and nation. 

tDDsProgram.com 

n Vendor Performance — The TDDS Program will 

publish a scorecard with unbiased analysis of each 

program participating provider to help you make 

informed decisions when selecting a website provider. 

n Customer Engagement — consistent branding and 

messaging across all tiers will ensure your customers 

receive a seamless and consistent experience. 

n Dealership Individuality — the uniqueness of your 

individual Dealer website remains a priority for this Program. 


Toyota Dealer Digital Solutions : Dealer Website Program (DWP) 


Q: Will Dealers be required to use a TDDS participating 

website provider in order to participate in the TDDS 

Program? 

A: Yes, the TDDS Program will require Dealers to have 

a website produced by a TDDS participating website 

provider. 

Q: What are the benefits of using a participating 

website provider? 

A: Utilizing Program participating providers ensures you 

have access to Toyota campaign assets and content 

that gives your Dealer website maximum customer 

impact. Dealers will be able to compare their website 

performance against other program participating 

providers to ensure their website is achieving the best 

results. In addition, it allows your Dealer to participate 

in the TDDS Program as long as the other TDDS 

program criteria is met. 

Q: How do I choose between the program participating 

providers? 

A: TDDS will provide a Scorecard of the program 

participating providers to help Dealers select a provider 

that best meets their needs. 

Q: What types of metrics will you collect and benchmark? 

A: TDDS will collect several key metrics including: 

n visits 

n unique visitors 

n time spent on site 

n average page views 

n bounce rate 

n traffic sources 

n conversion rate 

n lead form submissions 

tDDsProgram.com 

Q: What happens if a Dealer believes their website 

provider does meet the requirements and they are not 

on the TDDS Program Participating Provider list? 

A: Currently, no additional website providers will be added 

to the TDDS DWP. 

Q: What if a Dealer is utilizing a non-TDDS participating 

web provider? 

A: Dealers will have until October 2012 to choose a 

Program Participating Provider. If a Program Provider 

is not selected by October, Dealers will not be able to 

take advantage of the benefits of the TDDS Program. 

Q: Will all program features and integrations be available 

at launch? 

A: No, the TDDS Dealer Website Program launched in 

October 2011. The focus of the launch was to begin 

making Toyota assets available to website providers 

and Dealers. Integration of incentives, inventory, 

product data and more will be rolled out later in 2012. 

Q: Does the TDDS Program require participating Dealers 

to support /promote TMS national campaigns? 

A: Yes, TMS will classify campaigns as “Required” or 

“Optional.” “Required” campaigns require the Dealer 

to display the provided campaign assets on their home 

page in a featured location; if placed within a slideshow 

it must maintain the first position within the slideshow. 

“Optional” campaigns can be supported at the Dealer’s 

own discretion. 

Q: What type of campaigns will be considered 

“Required”? 

A: “Required” campaigns are categorized as follows: 

n Major Model Launches 

n National Sales Event 

n National Special Campaign (e.g. ToyotaCare)

3rd Party Leads (3PL) - Toyota Dealer Connect Solutions

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