CreatIng tOmOrrOW - Spree Enterprise

Getting to
Know Us
CreatIng tOmOrrOW

Spree is a cleaning and facility
service company that provides
solutions for the simplest to toughest
challenges facing the facility
maintenance industry. From general
cleaning, garden and grounds
maintenance, hygiene & washroom
service, to smarter, more
eco-friendly toiletry supplies,
Spree continues to shape
the industry with
leading, green-edge
innovations.
Company
Background
It started a quarter of a century ago...
In 1981 Tony Ristevski, Spree Enterprise founder, held
an aspiration to create a small business that he could
be proud of. Tony quickly noticed many of the nation’s
larger commercial and industrial based organisations
where looking to outsource their non-core actives so
he decided to switch his focus from carpet cleaning to
commercial cleaning. By late 1986 Spree had secured
some of Melbourne’s most prestige’s contracts with
Mobil, Ultimate Computers, Public Transport Corporation
& the Herald Sun.
In 1999 Tony’s son, David, joined Spree Enterprise, and
by 2003, with David’s help, Spree ahd almost complete
the goals initially set in 1999.
David continues to simplify the company’s core business
models whislt outlining a four year strategy. The key
objectives of this strategy being to increase and develop
synergies in the services offered to customers
whilst developing innovative service solutions
for niche markets.
Today, Spree Enterprise is continuing its development
of innovative strategies that integrate various facility
services into packages that help maintain our clients’
workplaces, facilities and finances.
p.02

Our vision is to be the leader in the
delivery of integrated facility services
and green cleaning solutions.
Our
MiSSiOn.
We aspire to Build Customers
for life by delivering service
excellence, endless value and
cost-efficiencies, through our
flexibility to provide customerfocused
solutions, continuous
innovation, process
improvements and empowering
our people, whilst preserving
earth’s purities.
Our
Values.
We BelIeVe In prOVIdIng an
exCellent serVICe fOr Our ClIents
and Our WOrld. the emphasIs
We plaCe On respeCtIng the
enVIrOnment Is just One Of
many the Values that underpIn
eVerythIng We dO.
We believe in team work and that
interconnected disciplines and shared efforts
with our clients result in optimal outcomes.
A snap-shot
of our
values:
SPREE EnTERPRISE 00003
The 9 key elements of our Values
are inspired by our philosophy:
Our Values
1. Service Excellence
2. Continuous
Improvement
3. Teamwork &
Our People
4. Endless Value
5. Responsibility
6. Integrity
7. Open Communication
9. Commitment
9. Leadership
p.03

Tony Ristevski
Operations
Director:
Tony shares Spree’s philosophies
of customer service and his
day-to-day role is overseeing and
co-ordinating many of Spree’s
larger contracts, including the
co-ordination and management of
staff and front-line operations.
Tony Riso
non-Executive:
Tony Riso joined Spree in 2008
and has over twenty years of
facilities management and sales
experience — having personally
managed operations ranging in
size from a 1000 sqm to over
25,000 sqm. He is responsible
for providing professional advice
for all the sales and business
development activities across all
of Spree’s people, markets and
service sectors.
Executive &
Management
Team:
David Ristevski
Chairman & CEO:
David joined his father Tony in mid
1999, serving as the company’s
General Manger. In 2008 he was
appointed Chairman & CEO. His tertiary
qualifications coupled with his experience,
entrepreneurialism, leadership skills and
passion for business continue to be the
driving forces behind the steady
growth of the company.
Mary Ratskos
Administration &
Finance Director:
Mary Ratskos joined Spree Enterprise
in 1985, bringing with her a wealth
of knowledge in customer service,
human resource management and
administration. She started as head
of Spree’s customer service division
before being appointed Associate
Director. Mary also oversees the
company’s day-to-day administrational
duties and plays a key role in the
internal support and customer
relationship management of a large
number of Spree’s clients.
George Resink
non-Executive:
George Resnik has worked in the
contract service industry since 1988
and plays a key role in our organisation
as his knowledge, experience and
relationships in the property services
industry allows Spree Enterprise to
develop synergies and increase the
reliability of its services.
p.04

Our
people.
SPREE DEPEnDS HEAVILy On THE WORDS
AnD ACTIOnS OF OUR STAFF. DEVELOPInG
OUR PEOPLE IS A CORnERSTOnE OF
OUR SUCCESS AnD IS OnE OF THE MAny
REASOnS WHy SPREE IS LEADInG THE
Tomor
Crea
Tom
Creating
Tomorro Creati Cre
reating Creat Tom
orrow
Crea
eating Crea
FACILITy SERVICE InDUSTRy.
Strategy.
We appreciate that in order to maintain customer
trust, loyalty, and profitability we must create the
best possible conditions for our people.
Equal rights.
As an Equal Opportunity Employer we offer the
industry’s best opportunities for managers,
operational experts, technical service staff, and
third party partners, regardless of race, religion,
orientation or sex.
Creating and
nurturing leadership.
In becoming a leader, investing in the right people
and the right training is critical. As Spree grows and
increases its service offerings, on-going expansions
of training and development is essential.
Team work.
Developing a common understanding of
responsibility allows Sprees goals and values to be
accepted by everyone within the organisation. As
an organisation we encourage individuals to take
responsibility and deliver their best.
Opportunities to prosper.
We reward people who demonstrate leadership,
have the courage to practice our values and who are
results-driven. We focus on individual capabilities in
order to provide our people and third party partners
with opportunities to prosper.
Our goal is to build customers for life. We do this
by paying attention to everything we do.
Our service is not just about delivering high quality
technical performance. We combine all the strategic,
operational, customer service and management
facets, to provide a service that is interlinked at
every point and guaranteed by our Customer
Service Charter.
In every decision we make and every action we take,
we put our clients first. We align critical aspects like
human resources planning demands, employee skill
sets and third party suppliers to deliver exactly what
is required, leaving clients confident their needs are
being serviced by our qualified people.
SPREE EnTERPRISE 00003
p.05

Our promise:
Our prOmIse tO Be Of endless Value tO
Our ClIents Is expressed and quantIfIed
thrOugh the key delIVeraBles In Our
CustOmer serVICe Charter:
Customer Service Charter –
Key Deliverables:
• Keeping It Private
• Guaranteeing What We Do
• Making the Investment
• Staying Conscious
• Getting it Right
• Putting Our Customer
Service Charter to Work
We promise that all of our business is geared
toward value. Spree offers an extensive range of
services including cleaning, gardening, waste
management, washroom services, facility support
services, carpet care, and even multi-skilled &
facility support service teams.
We can provide either a single service or a bundled
contract package. The more service and support
functions combined into a single contract package
the greater the cost savings. And with ease of
operation and one point of contact for all your
needs the benefits of packaging are obvious.
p.06

Creating
t m rr w.
SPREE EnTERPRISE STRIVES TO MInIMISE ITS FOOTPRInT On THE
EnVIROnMEnT AnD COnTInUALLy IMPROVE ITS ECOLOGICAL SEnSITIVITy
by MaKInG DeCISIOnS that enhanCe OuR SeRvICeS WhIle
COnTRIBUTInG TO THE HEALTH AnD SAFETy OF OUR CLIEnTS, EMPLOyEES
AnD COMMUnITIES. OUR SLOGAn ‘CREATinG TOMORROW’ IS TESTAMEnT
TO THE VALUE WE PLACE On GETTInG IT RIGHT By THE PLAnET AnD THE
IMPACT OUR ACTIOnS HAVE, nOT jUST On US TODAy BUT On GEnERATIOnS
TO COME.
SPREE EnTERPRISE 00004
Go Clean Go Green.
Recently we introduced our Go
Clean Go Green program,
utilising best practices for the
environment, whilst also using the
best products and equipment from
certified suppliers. this is added
to the development of our green
in-house processes, applications
and training. And with advances
in non-alkaline based chemicals
and technology, alongside things
like microfiber cleaning clothes,
the Go Clean Go Green cleaning
program presents in most cases,
a very cost-effective option for
making your facilities, workplaces,
and properties greener, healthier,
cleaner and safer.
SPREE EnTERPRISE 00005
p.07

SPREE EnTERPRISE 00007
SPREE EnTERPRISE 00003
testimonials.
‘Spree has consistently delivered
services above my expectations.
I feel great using them from a cost,
environmental and personal point of view;
they’re actually just great people to be
engaged with on a day-to-day basis.’
‘Samuel Tiato’
- Spree client of eight years
‘Since outsourcing my facility maintenance
to Spree I have not only saved money, I
have saved immeasurable time and
effort - which has been put to good use
in actually being able to run my company.’
‘Evan Tsioukis’
- Spree client of twelve years
‘I can’t recommend Spree enough.
I’m glad to report they are part of the smart
green revolution - and always have their
sights locked on improving what they do.’
‘Keith Marais’
- Spree client of two years
p.08

Please contact
us on
1300 788 080
or by email
info@spree.net.au
SPREE EnTERPRiSE PTy lTD
Level 5, 88 Albert Road,
South Melbourne Vic 3205 Australia
p: 1300 788 080
f: 1300 551 124
e: info@spree.net.au
w: www.spree.net.au
CUSTOMER CARE
e: customercare@spree.net.au
CreatIng tOmOrrOW
www.spree .net.au
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