Dana S. Deasy - World BPO/ITO Forum
Dana S. Deasy - World BPO/ITO Forum
Dana S. Deasy - World BPO/ITO Forum
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<strong>Dana</strong> S. <strong>Deasy</strong><br />
BP Global CIO
We find oil and natural gas extract it from hard to reach places, move it<br />
from land & sea and make useful products from it, products we sell to<br />
people like you.<br />
We also generate low carbon power.
BP IT&S transformation – re-sourcing<br />
• BP sourced $1.5b (65%) annual IT opex<br />
in 2009-10<br />
• All services were included: helpdesk, networks,<br />
data centers, application development, application<br />
maintenance<br />
• Excellent IT outsourcing is therefore essential for<br />
our success<br />
• Seeking traditional sources of value:<br />
– Cost<br />
– Consolidation<br />
– Complexity
About ADAM – the world in 2008<br />
Niche / Specialist<br />
Non –SAP Invest SAP and Tightly Integrated<br />
Retire / Sustain
Value<br />
BP IT&S 4Es model<br />
The important step which is often forgotten<br />
� Matching vendors’ drive for margin and<br />
the client need for delivery<br />
� understanding the whole domain<br />
Exercise Control<br />
Efficiency<br />
Time & Maturity<br />
Effectiveness<br />
Enablement
Service desk<br />
AM Upstream<br />
AM Refining<br />
AM Trading<br />
AM Functions<br />
AM SAP<br />
AD Upstream<br />
AD Refining<br />
AD Trading<br />
AD Functions<br />
AD SAP<br />
Network Mgt<br />
Data centers<br />
IBM Infosys TCS Accenture Wipro HP T-Systems
Service desk<br />
AM Upstream<br />
AM Refining<br />
AM Trading<br />
AM Functions<br />
AM SAP<br />
AD Upstream<br />
AD Refining<br />
AD Trading<br />
AD Functions<br />
AD SAP<br />
Network Mgt<br />
Datacenters<br />
Need<br />
IBM Infosys TCS Accenture Wipro HP T-Systems<br />
Output
Service desk<br />
AM Upstream<br />
AM Refining<br />
AM Trading<br />
AM Functions<br />
AM SAP<br />
AD Upstream<br />
AD Refining<br />
AD Trading<br />
AD Functions<br />
AD SAP<br />
Network Mgt<br />
Datacenters<br />
Need<br />
IBM Infosys TCS Accenture Wipro HP T-Systems<br />
Output
Service desk<br />
AM Upstream<br />
AM Refining<br />
AM Trading<br />
AM Functions<br />
AM SAP<br />
AD Upstream<br />
AD Refining<br />
AD Trading<br />
AD Functions<br />
AD SAP<br />
Network Mgt<br />
Datacenters<br />
Need<br />
IBM Infosys TCS Accenture Wipro HP T-Systems<br />
Output
BP IT&S partner eco-system<br />
Partner eco-system:<br />
Client and strategic<br />
partners and the<br />
environment in which<br />
these companies<br />
interact for the benefit<br />
of the whole
How to create a successful eco-system:<br />
1. Implement a standard operating model<br />
2. Develop sophisticated vendor management capability<br />
3. Get the top of the house aligned – “Captains’ Table”<br />
4. Create a compelling story about why it is good for the suppliers<br />
5. Create working level groups and give them aircover<br />
6. Identify a common deliverable to which all can contribute<br />
7. Decide on a methodology – for us it is continuous improvement<br />
8. Leadership perseverance is essential<br />
9. Inclusive behaviour at all levels will make or break success<br />
11
Challenges Surprises<br />
• Our own people naturally<br />
manage in silos<br />
• Getting all of the senior<br />
people together is<br />
exhausting<br />
• Teams want to work on the<br />
“big things”. Getting them<br />
to focus on incremental<br />
improvement is hard<br />
• Enthusiasm from suppliers<br />
• Staff (suppliers) at the<br />
coalface have a lot of energy<br />
to collaborate but are looking<br />
for permission<br />
• Staff want to understand<br />
end-to-end business services<br />
12
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