Solution at a Glance
Solution at a Glance
Solution at a Glance
Create successful ePaper yourself
Turn your PDF publications into a flip-book with our unique Google optimized e-Paper software.
TCS IT-as-a-Service: SMB <strong>Solution</strong>s<br />
Office <strong>Solution</strong><br />
TCS-Public / Copyright TCS<br />
July, 2010
TCS SMB <strong>Solution</strong>s: L3<br />
Business Value<br />
Online Presence<br />
Provides a range of real-time commerce, communic<strong>at</strong>ion and collabor<strong>at</strong>ion, and<br />
management applic<strong>at</strong>ions, which connect your stakeholders – including employees,<br />
customers, partners, and suppliers – through a secure, online environment<br />
Increased market reach and faster customer acquisition<br />
Efficient inform<strong>at</strong>ion sharing and management options<br />
Effective opinion sharing and survey management<br />
Control and insight for effective workgroup management<br />
Easier adoption of team-based approach towards<br />
problem solving<br />
Webpublisher<br />
Better interaction and collabor<strong>at</strong>ion within your<br />
Key Functionalities<br />
Blog &<br />
Opinion Polls<br />
organiz<strong>at</strong>ion, resulting in increased productivity<br />
- 1 -<br />
Discussion<br />
Forums<br />
<strong>Solution</strong> Capability<br />
Mass Mails<br />
Comprehensive web commerce presence<br />
Flexible import and export of contact inform<strong>at</strong>ion<br />
Single-click access to all applic<strong>at</strong>ions with a repository<br />
Access to user profiles with details<br />
An applic<strong>at</strong>ion component th<strong>at</strong> supports plug-and-play<br />
Easy distribution of company present<strong>at</strong>ions and<br />
announcements through mass mails<br />
TCS-Public / Copyright TCS
TCS SMB <strong>Solution</strong>s: L3<br />
Online Presence - Retail<br />
Provides a range of real-time commerce, communic<strong>at</strong>ion and collabor<strong>at</strong>ion, and<br />
management applic<strong>at</strong>ions, which connect your stakeholders – including employees,<br />
customers, partners, and suppliers – through a secure, online environment<br />
Webstore<br />
Business Value<br />
Increased market reach and faster customer acquisition<br />
Efficient inform<strong>at</strong>ion sharing and management options<br />
Effective opinion sharing and survey management<br />
Control and insight for effective workgroup management<br />
Easier adoption of team-based approach towards<br />
problem solving<br />
Webpublisher<br />
Better interaction and collabor<strong>at</strong>ion within your<br />
organiz<strong>at</strong>ion, resulting in increased productivity<br />
Key Functionalities<br />
Blog &<br />
Opinion Polls<br />
- 2 -<br />
<strong>Solution</strong> Capability<br />
Discussion<br />
Forums<br />
Comprehensive web commerce presence<br />
Flexible import and export of contact inform<strong>at</strong>ion<br />
Single-click access to all applic<strong>at</strong>ions with a repository<br />
Access to user profiles with details<br />
Mass Mails<br />
An applic<strong>at</strong>ion component th<strong>at</strong> supports plug-and-play<br />
Easy distribution of company present<strong>at</strong>ions and<br />
announcements through mass mails<br />
TCS-Public / Copyright TCS
TCS SMB <strong>Solution</strong>s: L3<br />
Business Value<br />
Messaging<br />
An Internet-based solution, it helps people communic<strong>at</strong>e and collabor<strong>at</strong>e within an<br />
organiz<strong>at</strong>ion, using email, text<br />
Email<br />
Provides access to expanded professional network<br />
Helps drive down communic<strong>at</strong>ion and travel expenses<br />
Enables compliance and regul<strong>at</strong>ory adherence<br />
Reduces TCO with minimal investments in IT infrastructure<br />
Supports your 'green' initi<strong>at</strong>ives, enabling you to save<br />
energy and reduce your carbon footprint<br />
Helps drive growth by cre<strong>at</strong>ing innov<strong>at</strong>ive services/<br />
products through ide<strong>at</strong>ion amongst stakeholders<br />
Key Functionalities<br />
- 3 -<br />
<strong>Solution</strong> Capability<br />
Instant<br />
Messaging/Ch<strong>at</strong><br />
Does not require install<strong>at</strong>ion<br />
Ch<strong>at</strong> with broadcast fe<strong>at</strong>ure<br />
Robust Security fe<strong>at</strong>ure with Anti-spam and Anti-virus<br />
Supports multiple desktop clients and server pl<strong>at</strong>forms<br />
Contact List with search options<br />
Simplified user experience, effective retrieval option<br />
Single point of access to email, calendars, contacts<br />
Email provides support for all POP3 and IMAP<br />
clients such as MS Outlook<br />
TCS-Public / Copyright TCS
TCS SMB <strong>Solution</strong>s: L3<br />
Business Value<br />
Intranet Management<br />
Provides a range of real-time communic<strong>at</strong>ion and collabor<strong>at</strong>ion solutions, which<br />
connect your people through a secure, online environment. Supports efficient<br />
interaction and assists in knowledge sharing, ide<strong>at</strong>ion, innov<strong>at</strong>ion, and problem solving<br />
Idefix<br />
Single collabor<strong>at</strong>ion framework for the enterprise<br />
Helps adopt a team based approached to problem solving<br />
Fosters a culture of ide<strong>at</strong>ion and innov<strong>at</strong>ion<br />
Increases employee s<strong>at</strong>isfaction and motiv<strong>at</strong>ion<br />
Enables faster decision making<br />
Facilit<strong>at</strong>es effective opinion sharing and survey<br />
management<br />
Webpublisher<br />
Key Functionalities<br />
Blog &<br />
Opinion Polls<br />
- 4 -<br />
<strong>Solution</strong> Capability<br />
Discussion<br />
Forums<br />
News Letter<br />
& Feeds<br />
Webpublisher: Helps manage the contents of your website<br />
Feeds: Helps publish frequently upd<strong>at</strong>ed content<br />
Blog: collabor<strong>at</strong>ive space to comment, learn and<br />
explore topics of interest<br />
Idefix: Social pl<strong>at</strong>form to tap into collective wisdom of<br />
the employees and capture ideas.<br />
Newsletter: Provides personalized, relevant and<br />
dynamic content.<br />
Discussion forum: Centralized online area for ide<strong>at</strong>ion<br />
/sharing/feedback on important organiz<strong>at</strong>ion topics<br />
TCS-Public / Copyright TCS
TCS SMB <strong>Solution</strong>s: L3<br />
Document Management<br />
Helps you manage your organiz<strong>at</strong>ions inform<strong>at</strong>ion in the best possible way by cre<strong>at</strong>ing<br />
a centrally-managed knowledge bank, which is easy-to-use and secure<br />
User<br />
Management<br />
Business Value<br />
Offers anywhere, anytime access<br />
Knowledge<br />
Management<br />
Helps provide faster and better customer service<br />
Better compliance and adherence to regul<strong>at</strong>ory norms<br />
Save courier/ disp<strong>at</strong>ch costs across loc<strong>at</strong>ions<br />
Saves real est<strong>at</strong>e expenses as soft copies take up a<br />
fraction of the space than hard copies do<br />
Inform<strong>at</strong>ion repository enables efficient upload, and<br />
instantaneous retrieval of business inform<strong>at</strong>ion helps<br />
make informed decisions and enhances collabor<strong>at</strong>ion<br />
Key Functionalities<br />
- 5 -<br />
Artifact<br />
Management<br />
<strong>Solution</strong> Capability<br />
Web-based, can be deployed instantly<br />
Simple storage and retrieval facility, based on<br />
<strong>at</strong>tributes and full text searching<br />
Ch<strong>at</strong> facility to let users interact in real-time with the<br />
owner of the document<br />
Reports<br />
Approval workflow th<strong>at</strong> can be configured and identifies<br />
stages such as reviewed, approved, published, archived,<br />
and retired<br />
Customized knowledge domains for public and priv<strong>at</strong>e<br />
authorized usage<br />
Maintains versions and audit trail of documents<br />
TCS-Public / Copyright TCS
TCS SMB <strong>Solution</strong>s: L1 and L2<br />
Business Value<br />
Infrastructure- Hardware & Networks<br />
<strong>Solution</strong>s encompass planning, install<strong>at</strong>ion, oper<strong>at</strong>ion, support, maintenance, and<br />
continuous improvement of the IT infrastructure services.<br />
Provides economies of scale thereby reducing the TCO<br />
High availability enhances corpor<strong>at</strong>e performance<br />
Reduces Carbon footprint<br />
Frees up time and resources to concentr<strong>at</strong>e on core<br />
business initi<strong>at</strong>ives<br />
Networks and<br />
Provisioning<br />
Key Functionalities<br />
Security D<strong>at</strong>a Center Oper<strong>at</strong>ions<br />
- 6 -<br />
<strong>Solution</strong> Capability<br />
24/7 Support - Dedic<strong>at</strong>ed team of expert support staff<br />
Selection of optimal hardware<br />
Secured monitored servers<br />
SLA based model<br />
Robust disaster recovery and business continuity<br />
Software monitoring and change management<br />
processes<br />
TCS-Public / Copyright TCS
Thank You!<br />
All content / inform<strong>at</strong>ion present here is the exclusive property of T<strong>at</strong>a Consultancy Services<br />
Limited (TCS). The content / inform<strong>at</strong>ion contained here is correct <strong>at</strong> the time of publishing. No<br />
m<strong>at</strong>erial from here may be copied, modified, reproduced, republished, uploaded, transmitted,<br />
posted or distributed in any form without prior written permission from TCS. Unauthorized use<br />
of the content / inform<strong>at</strong>ion appearing here may viol<strong>at</strong>e copyright, trademark and other<br />
applicable laws, and could result in criminal or civil penalties.<br />
Copyright © 2009 T<strong>at</strong>a Consultancy Services Limited
Change language