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10 Hamid was in Pakistan for his one month of rest and recreation. He briefly took part in the Lahore Polo season teaming up with Capt. Azhar Ali, Usman Hai and Hussain Ifthikar to win the ten goal New Year's Polo Cup. He was more relaxed in Karachi, showing up in the evenings at Karachi's solitary 'chocolate' top polo field by the sea and giving the boys and girls there a fleeting glimpse of what international horsemanship is all about. In these embattled times for overseas Pakistanis, Hamid is a rare exception. "I have never had a problem being a Pakistani, not before 9/11, nor after 9/11. I stick to my work. I do it honestly, and I do it well. People respect that no matter which nationality you are," says Hamid as he savors the sunshine and Karachi's mild winter. This year Hamid will not be wintering in Jeddah, but will return to Windsor in the second week of January to coach Sheikh Muhammad Arshad Khan (popularly known as MaK) joined TCS in March 1997 and is presently working as Assistant Manager Administration at Karachi Head Office. However, not many people know that Arshad is also a talented painter with potential, his medium of expression being oil paint and charcoal. Under the pseudonym MaK, he has been painting and drawing since a long time and has participated in several group exhibitions in Karachi. Arshad has the honour of being one of the most favourite students of Late Bashir Mirza (popularly known as BM, the renowned Pakistani painter, who was awarded Pride of Performance and nominated as the first Cultural Attache for Pakistan in Australia). Arshad is well-known in the art circles of Karachi and despite paucity of time, regularly and actively participates in related activities. He is also known to most of the country's art personalities including the world-famous painter/scupltor Guljee and Ms. Marjorie Hussain - an art critic of high calibre. Late Ali Imam, another painter of repute, had high opinion and great expectations of Arshad. Some of Arshad's artistic achievements are as follows: Ahmad Ali Al Hamrani, Sheikh Mohammad Al Hamrani's 16 year old son who is a student at Shafique Shah / Manager Corporate Communications/ sshah@tcs.com.pk Polo is no trotting matter! Organized and produced a programme "REMEMBERING BM - MY TEACHER" aired on Pakistan Television Corporation on February 15, 2000. Donated a portrait of Sir Sahibzada Abdul Qayum Khan, the founder of Islamia College, Peshawar, to Islamia College, Peshawar (January, 2002). A portrait of BM, drawn by Arshad on the second death anniversary of his teacher was published in Dawn (January 05, 2002) Donated 10 paintings to Imran Khan which are hung in Shaukat Khanum Memorial Hospital, Lahore (April, 2002). Demonstration on drawings and paintings to children in Arts Council, Karachi (July, 2002) Aga Khan University Hospital, Karachi, issued an Eid Card depicting one of Arshad's paintings titled "Floral Fiesta" (October, 2002). Arshad's work can be viewed at his website: www.mak1.s5.com Harrow and playing member of the Harrow Polo team. Hamid's favorite food is Chicken Biryani, though while in England he survives on a diet of beef and lamb. His favorite outfit is jeans and t-shirt, and his favorite colors are maroon and gold, the colors of Team Palmera. He was born on the 1st of August 1969, which makes him a Leo, and his role model is Memo Crasida, the ex-10 goaler from Mexico whom he describes as a great horseman, caring team player and unselfish teacher. Hamid is a frequent user of DHL, and looks forward to TCS starting its operations in his neighborhood at Windsor Great Park. Najeeb Nayyer / Head of Marketing/ nayyer@tcs.com.pk TCS helps launch “Story of Pakistan” CD An MOU for launching Pakistan's first ever multimedia CD and Website on Political and Cultural history of Pakistan titled "Story of Pakistan" was signed between TCS, Jin Technologies Private Limited, ARY Digital and Daily Express. This interactive encyclopedia on Pakistan will be retailed over 200 TCS express center outlets located across Pakistan. Riaz Salim, Director Marketing, Jin Technologies while making a Presentation on the occasion, said that over 200,000 copies would be sold both in Pakistan and worldwide in just one year what with a formidable alliance with media giants like ARY Digital and Daily Express as Marketing and Media Partners and TCS as Retail Partners worldwide. Speakers on the occasion were of the unanimous view that the launching of the CD "Story of Pakistan" was the need of the hour and termed the alliance as one of the most important efforts to boost Pakistan's image globally. Tariq Salimullah, Director Marketing, ARY Digital, Najeeb Nayyer, Head of Marketing, TCS and Naeemuddin, G.M. Marketing, Daily Express, assured the audience that they will play their central role with a mission to serve Pakistan and its people while promoting this great product. In the end, Arshad Khalil, Chairman, Jin Technologies, give the Vote of Thanks. The CD will be available at an affordable price of Rs. 200/- at all TCS express centers in the country. Customers can also book their order and have it delivered at their doorstep via TCS for which the CD will be priced at Rs. 250/- only. Rizwan Hafeez / Retail Marketing Manager/ rizwan@tcs.com.pk
Front Line Staff In In the line of duty S. Kausar Abbas Branch Manager, Hasilpur Business can be so unusual and the level of attention and service so demanding from clients at the most odd places! This was the case one fine day while I was going home at 7:30 p.m. I was at this hotel having a cup of tea with a client when another client came searching for me. It seems he had first checked at my home and then came here right to the hotel! The task that he wanted me to handle was just impossible and it was all about delivering his brother's passport to Karachi. There were so many things that were simultaneously racing in my mind. Tahir, the client though having a large business in Hasilpur seldom gave TCS substantial business and now this impossible request. However, I picked up courage and enquired if there was a bus to Sahiwal. I acted with speed, taking Tahir with me to the office for booking his shipment (By Hand), reaching Sahiwal around 12:30 a.m., where I handed TCS Sahiwal the shipment. It was day-break by the time I reached Hasilpur. On Monday, Tahir visited me and was so happy to know that his brother had got the passort on time. Tahir was so impressed with the level of commitment and dedication shown by a TCS employee that now he has become a permanent client of TCS giving us substantial business. So, whenever, I serve a client like Tahir, I feel happy that a little extra effort can go along way at boosting our business and our reputation. To me this is what matters most. Mohsin Hussain Business Manager, Mirpur Azad Kashmir It was Eid time and as usual there were many unusual situations full of challenges that demanded total commitment and high quality of service which we always aspire for. One such situation arose when a lady teacher wanted a Sentiments Express order of 4 kgs mithai delivered on the same day (2nd of December, 2002, just before Eid). Imagine the heavy bookings, hectic delivery schedules and the long strenuous working hours! I just smiled and said it will be done. As soon as the courier had left to deliver the order, the lady rushed back saying that she would herself be catching the 2:30 p.m. bus the same day and as such she would like to take the order of mithai herself which meant that she wanted to cancel the order. Rather than telling her the truth, I wasted no time in taking out my own money, buying the mithai, wrapping it and handing it over to her. She was simply overjoyed! As expected, the courier soon returned saying that the school to which the order was to be delivered was closed. I took it in my stride as I believe that though I was poorer by a few hundred rupees, the name and reputation of our TCS grew by leaps and bounds as I made a customer feel happy by providing her prompt service even in trying circumstances. Muhammad Mazhar Iqbal Operations/Gujranwala Once there was this angry customer who accused us of having committed a 'breach of trust'. On probing further, I came to know that he was informed over the phone by our booking staff that he could come to the office anytime before 10 p.m. and book his shipment for delivery at Karachi the next morning. But, the customer fumed, saying that by the time he reached the booking office by 9:30 p.m, the office had already closed and here he was arguing with the security guard! There was no time to trace whose fault it was. Entire reputation of my company was at stake. I myself booked the shipment, prepared all papers, and left for Lahore where I handed over the shipment to Ops. By the time I was back in Gujranwala, it was over 2 in the morning. Next day, though tired, I was surprised to find the same customer chatting happily with our Area Manager Ovais Sb. When the customer saw me, he stood up and warmly shook my hands thanking me profusely for my efforts as his shipment had been delivered at Karachi, safe and sound. This was the moment which made me forget all the tension and fatigue. On the contrary, I felt highly re-charged! Shafique Shah / Manager Corporate Communications/ sshah@tcs.com.pk 11
Page 1 and 2: From the Editor… Page 2 TCS hosts
Page 3 and 4: An encore! TCS hosts Presentation a
Page 5 and 6: Hyde Park TCS at A large turnout of
Page 7 and 8: TCS was the lead sponsor of a full
Page 9: SMUG An Interview with Hamid Ali Kh

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