Download - TCS Courier

From the Editor…
Page 2
TCS hosts Omar S. Khan...
Page 3
“Off The Beaten Track”
Page 4
TCS Hyde Park Juniors Orientation...
Page 5
TCS at the Pro-Active Manager...
Page 7
TCS express center
inaugurated at JIAP
Page 8
SMUG Pakistanis :
Hamid Ali Khan
Page 9
TCS helps launch “Story of
Pakistan” CD
Page 10
In the line of duty
Page 11
Feedback
Page 12
Patron-in-Chief
Khalid N. Awan
(Chairman)
Chief Editor
Jamil Janjua
(Chief Executive)
Editor
Abdul Ghafoor
(Manager, Marketing
Communications)
Designed by
TCS Design House
PR Consultants
CMC
Published by
TCS (Pvt.) Ltd.
1/E/37, Block 6, P.E.C.H.S.
Karachi. Call 111-123-456
www.tcs.com.pk
TCS CUSTOMER NEWSLETTER
Your link to the world of TCS
What comes first - money or its meaning in life is the question one grapples to answer and comes out pacified after
hearing Abbas Hussain speak on "Money and The Meaning of Life". Unable to ignore the long-standing demand of the
corporate milieu at Islamabad, TCS did the right thing by calling Omar S. Khan all the way from Dubai to repeat
his Presentation "Marketing Pakistan's Image Abroad", which TCS had hosted earlier at Karachi in September
2002. Freedom of expression in the country has come a long way or
has it really is what was deliberated upon at the TCS sponsored
Rotaract Conference on "Could Pakistan without a free Press be any worse off
than it is today?". Moving away from tradition, TCS CONNECT FORUM
gathered full steam to host a Panel Discussion "Off The Beaten Track" keeping the
topic "the distinct nature of management practices in Pakistan and their viability for the
future", open for dialogue. Demonstrating its firm commitment to develop the art of
public speaking in students, TCS sponsored the TCS Hyde Park Juniors commencing
the Program with an Orientation Ceremony by young celebrity public speaker Sidra
Iqbal. What a Pro-active Manager should feel, think and act like is what was dwelt
upon at the TCS sponsored Pro-Active Manager Seminar organized by Nutshell Management Development
Services. Chairman TCS Khalid N. Awan while on a visit to Pakistan inaugurated the TCS
express center at Jinnah International Air Port Karachi thus making TCS the first courier
company in Pakistan to facilitate the aviation sector. CONNECT interviews
Hamid Ali Khan and stumbles upon an ace adventure man fit for royalty! As
Jamil
usual
Janjua
you
/
will
Chief
find
Executive
that this issue
Officer
will
/
certainly
jj@tcs.com.pk
add that extra flavour and
newness that you have all come to so
clearly expect. So, sit back and browse happily!
Abbas Hussain, the prominent scholar and a
consummate speaker on management and
personal development took the stage under the
aegis of the TCS CONNECT FORUM to give a
scintillating speech on "Money And The Meaning
of Life", held on 19 December, 2002, at Marriott
Hotel Karachi. Abbas Husain explained that the
topic for his speech came from a book by the same
title authored by Jacob Needleman, a philosopher
at San Francisco University. Abbas was soon to
open his speech by posing a theme of three distinct
clusters to the audience who were already
mesmerized by this unique approach to a topic
which was so important to everyone, especially in
these materialistic times.
Profusely quoting from the holy scriptures of all
three religions Islam, Christianity and Judaism,
he quoted "Render those things to Ceaser what
are Ceasers' and to God things that are God's".
Therefore, how does one go about giving things
to Ceaser which are Ceasers' and to God which
are Gods'? This was the first part of his three theme
clusters that he had set to begin the journey for
finding the answer to the topic of his talk. Further,
he said that we need to deal with the 'negative
luggage' featuring all the quotations, questions,
thoughts we all seemed to have about money. At
this point in time, the audience were regaled with
his plethora of ready quotations about this negative
luggage some of which were: "Let us abolish
squalor and cultivate poverty" (Mahatma Gandhi),
"Money is the root of all evil" (The Book of Timothy),
coming from the originally quoted "The love for
money is the root of all evil", meaning that the word
'love' has been translated as 'lust', "Money can't
Abbas Husain bringing a new meaning to money
buy me love", "You can't take it with you", "Wherever
it's not needed, some other things are needed",
Money isn't everything, but it is something", "Money
is better than poverty, if only for financial reasons"

2
“Money and The Meaning of Life”
(Oscar Wilfe), “Lack of money is the root of all evil"
(George Bernard Shaw) and "Money is the sixth sense
that allows you to enjoy the other five" (Somerset
Maugham).
Abbas remarked that people resent rich people.
They also resent poor people. Wealthy people on
the other hand could be snobby people. Why is it
so much about money that is so little understood
by everybody? He proceeded to answer the question
by saying that as children, we had been through
many conversations with our parents. During our
early formative years, we had grown up listening to
the saying "Money doesn't grow on trees", so much
so that it had become a sort of mantra to grow up
with ultimately instilling in us a crave for amassing so
much wealth in our later lives that we never feel short in
supply about it.
Abbas also lamented that at age eleven, a child is in
his formative years and just as parents begin to teach children
about telling the time, they could also have tried to teach
their children the meaning of money. Failure to do so leads
to children growing up with a burning, psychological desire
to earn more and more money as poverty seemed to be both
a fear and a reality to such people.
Negative luggage, he said
had given a skewed way of
looking at the world. Based
on this perspective we tend
to look at money as being
neutral - if it is properly
used, it is good and if it is
improperly used, it is bad.
It is like a knife in the hand
of a surgeon or a butcher.
Abbas recollected that
once upon a time money used to be
just a neutral factor, just a
mere passion in people's lives
and not like today's
overwhelming passion. Important
driving factors used to be
"Loyalty to The King",
"Dedication to one's religious
beliefs, "Dedication to the cause,
principles, and country", etc.
These were the parallel competing
passions in those days. But
unfortunately, today, money is the central force.
Abbas then delved deeper into the meaning of money in
life. He proceeded to cite an example by quoting from The
Bible "It is easier for a camel to pass the 'eye of the needle' than
it is for a rich man to enter heaven". He then provided the
audience an amazing insight into the quotation clarifying
that the word 'needle' was actually the name of a gate in
Jerusalem and that if one had too much luggage on his camel,
it would be difficult to pass through the gate called Needle.
Therefore, a person who is cluttered with all sorts of
negative luggage will indeed face problems as being
lighter sans the clutter helps. In this context, he also cited
an interesting paradox "How much of myself will I be able
to sell myself to buy things I don't need for the sake of people,
I don't know?" The meaning of money, therefore comes to only
those who are in earnest quest of it as it can be defined as that
point of intersection where money and meaning intersect. If
money serves as a conduit for escape from self, I need
to recast my own psyche by ways in which I can make
sense in my life to the degree it dissipates me, shreds my
attention. Abbas said that Emanuel Kahn posed the
following four questions: "Who am I?", "Where am I going?",
"How did I get here?" and "What must I do?". He said that if
we are able to define the very first question "Who am I?",
it has served the very cause.
He said that part of a person is satisfied by money and part
of a person is satisfied by meaning to the degree a person tries
to satisfy meaning, that person will remain hungry.
Earlier in his opening remarks, Jamil Janua, Chief Executive
Officer, TCS, welcomed Abbas Husain to TCS CONNECT
FORUM. He threw light on TCS Hyde Park Juniors
Program saying that it was a wonderful opportunity for
building confidence in young speakers. He also said that
the TCS CONNECT FORUM'S "Off The Beaten Track" was
yet another initiative by TCS to help steer management
practices for a better turnaround and yield in Pakistan
adding that the Ramiz Allawala Presentation on "Ethics
- The Heart of Leadership" was taken nationwide in all the
Ramiz Allawala giving his concluding remarks.
four cities of Pakistan where it was very well received.
He than quoted
Ms. Mahreen Khan (of BBC' World's Question Time
Pakistan) as saying in her Interview to CONNECT (Nov-
Dec 2002), "Money should not be the motivation. As long as
you have a roof over your head and your necessities are met,
everything else is a bonus".
Ramiz Allawala in his concluding remarks said that
frugality, should be the norm as it gives one full value from life
helping one to enjoy every living moment of it. A highly
interactive Q&A session soon followed in which Abbas
Husain often regaled the audience with his witty remarks
and wealth of wisdom.
Prominent figures from the corporate, banking, advertising,
leasing, education, research, management, marketing
and diverse sectors of business and trade attended the
session. Those who are interested in getting a copy of
Abbas Husain's "Money and The Meaning of Life"
should contact Abdul Ghafoor (ghafoor@tcs.com.pk),

An encore!
TCS hosts Presentation
at Islamabad
After a well-received session at
Karachi in September 2002, TCS
CONNECT FORUM once again
hosted Omar S. Khan's Presentation
"Marketing Pakistan's Image Abroad"
in January 2003 at Marriott Hotel
Islamabad. Omar in his own
inimitable style retained the originality
of his earlier presentation which was
of immense benefit to the excellent
turnout of audience comprising Chief Executives, Senior and Middle Management
Executives, Marketing Professionals, people from diverse sectors of business, industry
and commerce and key officials from the public sector. Jamil Janjua, CEO, TCS
gave his welcome remarks and introduced the Speaker to the audience while
Sadiq N. Awan, Chairman of DHL Pakistan gave his concluding remarks.
Prominent among those who attended the Presentation were Abdul Malick,
MD, Pharmacia, Omer Sarwer, Branch Manager, Mobilink, Fariha T. Shah,
Marketing Manager, NCR, Tariq Ejaz, Sales Manager, Saadi Cement, Azhar
Nawaz & Mian Iqbal, Dy Directors, NADRA, Jahanzeb Taj, National Retail
Manager, Milicom, Akram Khurshid, Director Marketing, Saquib Malik, Geo
TV and Uzair Hanifi, Exec. Director, Khushali Bank.
Those who are interested in getting
a copy of Omar S. khan's Presentation
on "Marketing Pakistan's Image
Abroad", should contact Yousuf
Rasheed (myousuf@tcs.com.pk),
Tel: 051-5528034-36.
Good News for business fans!
The good news for business fans is
A view of the audience that Omar's first collection of business
articles and insights, drawing on his
decade plus experience with leading global firms is being released end
January 2003. The book titled "TIMELESS LEADERSHIP" , addresses the
type of leadership that is beyond hype, today's buzzwords or jargon, but is
truly 'timeless', quintessential and therefore URGENT. The book and Omar's
work in the business world have both won kudos from M. Scott Peck, Ron
Kaufman, Businessweek, the Young President's Organization, leading
multinationals and many more. As an exclusive to readers of TCS CONNECT,
this book is being offered for a limited time only at a special 10% discount
off the US$ 18 price at which it will be distributed around the world. (for
getting your copy of the book, contact: senseipk@super.net.pk). The book
covers strategic change, leadership, leadership development, living brand
promise, talent management and much more!
Omar Khan's first book, integrating spirituality and philosophy,
SYNERGY was hailed by an eminent reviewer as a 'blow for
civilization'. Another top reviewer said the
book was a 'direct infusion of positive energy'.
Omar is currently co-authoring a book with
best-selling author M. Scott Peck.
Yousuf Rasheed / Sales Manager
Rawalpindi/Islamabad/ myousuf@tcs.com.pk
sponsors Rotaract Seminar on
"Could Pakistan without a free Press be any worse off than it is today?"
3
------(10)------

4
There was much food for thought provided by
an empowered audience and a distinguished
and learned panel of speakers on a subject of
paramount importance today: "The Distinct
Nature Of Management Practices In Pakistan And
Their Viability For The Future" moderated in
typical style by Mahreen Khan, the
anchorperson for BBC World's Question Time
Pakistan.
The panelists were all experts on the subject
of management. Salman Burney (Managing
Director, M/s GlaxoSmithKline), Sualeha Bhatti
(Partner, M/s Sensei International), Kamran
The bright turnout enjoyed every moment of it!
Rizvi (Managing Partner, M/s KZR Associates),
Arshi Ahmad-Aziz (Training Consultant),
Mashhood-Ul-Hassan Rizvi (Coordinator, Sindh
Education Foundation), Abbas Husain
(Educationist), Zarrar R. Zubair (Director, Pakistan
Institute of Management), and Rameez Allawala
(Entrepreneur) constituted the distinguished
panel of Speakers at the Royal Rodale Club.
The audience noted with delight the presence
of the Chairman TCS, Khalid N. Awan, at home
on a flying visit from Toronto where TCS is
defining the new frontiers to its global expansion.
Jamil Janjua (CEO TCS) provided the welcome
address, and set the tone for the discussions
to follow. "We hope to focus the attention of our
audience and panelists on management
practices in Pakistan that are distinct to Pakistan,
and perhaps contributing to the confusion that
has stunted our growth," he said.
Salman Burney opened the dialogue with a crisp
summation of the management development
history in Pakistan through the post colonial
stage (up to the mid -70s) where form prevailed
over substance. He also pointed out that the
expatriation and repatriation stage (up to the
mid-90s) failed in helping us to develop
management structures that could compete
globally, and the present stage of indigenous
development where the foreign companies in
Pakistan have been packing up and leaving.
At about the same time, he said, local
companies had finally shown the potential to
develop as multinationals citing TCS as a prime
example.
Mahreen Khan (extreme left) busy moderating the Panel Discussion
Zarrar Zubair brought forth a good point when
he said that our leaders forget that they need
to 'walk their talk'. Spouting the right words
while failing to put them into practice has a
devastating effect on organizational morale. In
an autocratic environment people may not
challenge a faulty leadership, but they do not
support it either. There is a cultural and
generation gap between the 2nd and 3rd
generations with a worldview, and orthodox 1st
generation managements who view with distaste
their impudence and sense of dress! Individuals
at all levels in the management hierarchy need
to stand up and be counted, and make a
difference.
Mashhood-Ul-Hassan Rizvi spoke of social
injustice and the feudal mindset, and the
increasing gulf between the rich and the poor.
According to him what we have in Pakistan is
poor management, corrupt management, and
if we are at all lucky, then no management. He
advocated identifying with the poor and the
oppressed worldwide, and cited Che Guevera
as a hero.
Sualeha Bhatti advocated the need to bust the
bureaucracy, and the building of an IT mentality
that moved from an obsession with hardware
to the development and installation of software.
According to her we are good as task and goal
oriented managers, but are extremely poor at
attracting, retaining, developing and nurturing
talent.
Kamran Rizvi emphasized the need for a
mentality change and a flatter organizational
structure focused on the dignity of employees
and their input in policy making. Good corporate
governance holds the key, and attitude makes
policy. Leadership is all about guts and vision.
He lamented the lack of character strength and
self-esteem in our managers wherein they would
prefer to kill themselves inside and retain their
jobs rather than stand up for their principles.
We need a corporate culture of caring and
sharing.
Abbas Husain warned against the accepting of
limits as non-negotiable, and the need for
schools to function as learners rather than
teachers, spiraling upwards to a virtuous level.
There must be established a context for
dialogue. A good garden, he said, needs
constant maintenance. "When the leaves of a tree
turn yellow you do not paint them green, you water
the roots."
Rameez Allawala spoke of management's urge
to control as opposed to learning and expanding,
criticizing the 'seth' oriented companies for
thriving on control and failing to expand, with
TCS as a honorable exception that has made
a successful transition to professionally
managed enterprise. A great sign of the times
according to him is the increasing number of
women entering the workforce and making
senior management positions. This will make
managements more sensitized and humane in
their conduct.
Arshi Ahmad-Aziz spoke of the slave driver
managers that preferred form to substance,
regularly making employees work long hours
without any real need for it. She also lamented
managements that viewed women as semiequal.
Family life plays a decisive role in
determining the corporate and national
environment. Happy families will produce a
positive and motivated workforce. She
recommends that people speak their heart, and
quoted a Chinese sage who said, "He who gains
victory over other men is strong, but he who gains
victory over himself is all powerful."
In his concluding remarks, Khalid N. Awan,
Chairman, TCS, while thanking the audience
expressed his happiness and optimism at seeing
so many young people glued to the discussion
and said that he indeed foresee a good time
for the future of
management practices in
the country. He also said
that TCS CONNECT
FORUM is not just TCSspecific
and that it is open
to all those who are keen
to benefit from it. Those
who are interested in
getting a copy of the
Panel Discussion should
contact Abdul Ghafoor
(ghafoor@tcs.com.pk),
Tel: 111-123-456 (Extn.
3093). You can also email
your comments on
the Presentation at the
same e-mail address.
Shireen Naqvi making a
presentation on her "School of
Leadership"
Ali Leghari / Head of Corporate Affairs/
leghari@tcs.com.pk
Khalid N. Awan,
Chairman, TCS, giving
his concluding remarks

Hyde Park
TCS at
A large turnout of budding young public speakers and their parents graced the
Orientation Ceremony of the TCS Hyde Park Juniors Public Speaking
Workshops and Competitions at Khorsheed Mahal of Avari
Towers Karachi.
"Public speaking is a wonderful confidence building measure for our young folks, and it provides a durable education
for success in later life," said Jamil Janjua (CEO TCS) in his welcome address, even as he elaborated on
the nightmare of stage fright when first facing an audience. "Amongst all the fears that man may face in
life, the fear of having to speak to an audience is perhaps the most debilitating," he said, hoping that the public
speaking workshops would help participants in overcoming their respective fears.
Imtiaz Piracha (former president of Toastmasters), Jahanzeb Ghurchani (television artist and public
servant), and Farhad Karamali (motivational trainer) provided both substance and humour in their
presentations, demonstrating the impact of spontaneity and the art of keeping an audience awake. Yasir
Kemal Qureishi, from amongst the current crop of school debaters, thrilled the audience with his animated
discourse of high relevance to current world affairs. 'Freedom fighters for some, terrorists for others, the topic upon which he
waxed very eloquently, provided some thought provoking insights to conventionally held wisdom.
Then came Sidra Iqbal, the young celebrity public speaker, winner of many a prestigious
national and international award, and poised to add a new dimension to the co-curricular
activity of our school system. TCS had heard her speak earlier in the evening when she
introduced the concept of the TCS Hyde Park Juniors and conducted the orientation of the
young group for the public speaking Workshops.
Now we were treated to Sidra Iqbal's international award winning presentation on a subject
of considerable import. 'It is an age of information, but is it an age of wisdom?' was the question
she posed, and then set about demonstrating how the empowerment through a quantum
expansion of information flows had created a new breed of information equipped
tyrants in the new world order, who chose to control the less fortunate to their detriment
instead of uplifting them from their daily hardship and drudgery. The wisdom of the
current ages had gone into in creasing the sophistication of weaponry and their export and commercial
exploitation through ensuring a state of war in the world. It was a hard-hitting delivery made without the
aid of written notes.
Khalid N. Awan, Chairman, TCS provided the concluding comments, and spoke of his presence at the
Cambridge University's Debating Union, declaring that the standard of oratory witnessed here
was in every way equal, if not superior, to that in England. Mr. Awan stressed
the importance of the English language as a global communicator,
and expressed the hope that TCS Hyde Park Juniors would
soon be able to reach the entire country benefiting the
young through its public speaking workshops.
Four week-long workshops are planned with
Lifestyles 2002
The Star attraction nationwide!
TCS was one of the key sponsors to Dawn All About Lifestyles 2002 Expo
which was held nationwide recently (Islamabad: 14-15 December at the
Convention Centre; Lahore: 21-22, December, 2002 at Avari and Karachi:
27,28 & 29, December, 2002 at Expo Centre). TCS put up Stalls at all the
events in all the three cities, offering a diverse range of products and
services. Visitors to the Stalls were invited to fill in a simple questionnaire
and fabulous prizes were offered to them through Lucky Draws held by
famous celebrities at all the venues. There were special surprise gifts for
all 'ladies in red' courtesy TCS (red is also the corporate colour of TCS). To add
up to the excitement there were also road shows by FM 100. Other highlights
of the TCS Stalls at different venues were: Prime Minister Mir Zafarullah
Khan Jamali visiting the Exhibition at Islamabad and also visiting the TCS
Stall, while at Lahore Film Star Ghulam Mohiuddin visited the Stall for the
Lucky Draw and at Karachi the celebrities who visited the TCS Stall included
Farhan Ali Agha, Zeba Shehnaz, Samiuddin Ahmed (especially flew
down from Dubai), Rashid Latif and Mona Junejo. Judging by the
fantastic response received by the visitors, TCS Stall at Dawn Lifestyles
2002 was really the star attraction!
Hamza W. Hashmi / Group Product Manager/ hamza@tcs.com.pk
Kids have a great time at Islamabad
TCS, clearly the crowd puller!
20 delegates in each during which Sidra
Iqbal will teach the skills of speech
and speaker preparation. A number
of contests will follow,
culminating in a Karachi wide
Open Declamation contest
open to all city schools with
attractive prizes sponsored by
TCS.
Hina Mesiya / Marketing
Coordinator/
hinamesiya@tcs.com.pk
5

6
Consul General of Pakistan, Mr. Ghalib Iqbal (2nd Left)
at the Lucky Draw Ceremony held at TCS Toronto Office.

TCS was the lead sponsor of a full day activity
organized by NUTSHELL Management Development
Services on the issue of taking the initiative and
being in control of one's life and work. The 20th
anniversary celebrations of TCS have been
marked by intellectually stimulating events, and
this was another such occasion. Organized at
the Karachi Sheraton Hotel on the 21st of
December 2002, management consultants
Richard Geary and Navaid M. Khan elaborated on
a theme that is fairly alien to Pakistan, with the
absence of the entrepreneurial spirit responsible
for the dire straits that business in general finds
itself in today.
Jamil Janjua, CEO, TCS, was the chief guest,
and in his opening remarks elaborated on the
aura of the human persona and how it impacts
the interaction amongst people. The sum total of
human experiences makes for either negative or
positive mindsets generating vibes that set the
tone for pleasant or unpleasant environments.
Richard Geary conducted the morning session,
and differentiated between proactive and reactive
people. To be proactive means to take
responsibility. While proactive people are positive
and value driven, reactive people are negative and
enslaved to circumstances, and are often irrational
and illogical. Are we leading from a foundation of
integrity? was the question he posed. Tough
experiences should make us better, not bitter, he
said, and we should avoid drowning ourselves
in self-pity.
When we are proactive we handle difficulties in
a positive way, and when we are reactive we let
the difficulties overcome us. Richard Geary spoke
of the four critical qualities of leadership that
enable a successful ascent of the mountain of
accomplishment. These are Vision, Faith, Initiative
and Courage. What lies behind us, and what lies
ahead of us are tiny matters compared to what
lies within us.
Navaid Khan took the floor in the post lunch
session, and defined proactive as the taking of
decisions in anticipation of change. It is the
philosophy of taking initiative, accepting
responsibility, and choosing what you want to do.
There are three kinds of people - those who make
things happen, those who watch things happen,
and those who wonder what happened (George
Bernard Shaw). Reactive people consider
changes as threats, and for them the future just
happens. Proactive people consider changes as
opportunities, they know the future can be
influenced, they set the agenda, take
responsibility, and lean forward. Reactive people
shun responsibility, lean back and let others set
the agenda.
According to Navaid Khan the 21st century will
have two kinds of managers - proactive managers
and dead managers. He cited Jack Welch
(Chairman of General Electric) as Mr. Proactive
with a US$20 million annual compensation
package for his efforts. Fred Smith of FedEx
scored a 'D' grade in college for his concept paper
on overnight deliveries. He was denied funding
from banks, and proceeded to Las Vegas. There
he won US$28,000 at Blackjack to bankroll FedEx.
A rather extreme case of pro-activity! On the
Pakistani landscape those who score high on
being proactive include M/s Sadiq Awan (DHL),
Khalid Awan (TCS), Mumtaz Rahim (Brinks),
Sultan Lakhani (Lakson), Amin Lakhani
(McDonalds) Tanveer Jamshed (TJs), Shakeelur-Rehman
(Jang), Musharraf Hai (Levers),
Shaukat Tareen (Banker) and Sadia Khairi
(Banker).
It was a day full of thought provoking discourse,
and the sessions were interactive with the
audience wide awake and responsive. The urge
to control has yielded a coercive mindset and
work environment, and this absolutely has to
change if Pakistan is to compete in the world
marketplace. The will to expedite must be
inculcated within the rank and file of Pakistani
management, only then will we be able to attract,
retain, develop and nurture talent.
Hina Mesiya / Marketing Coordinator/
hmesiya@tcs.com.pk
"being beyond outstanding, it has
to be super supra-service deserving of an
'academy award', service that is beyond the
wildest expectations of a customer".
7

8
express center
at Jinnah International Airport
Inaugurated
Wing Cdr. M. Jahangir Khan, Director, Airport,
inaugurating the TCS express center as Jamil
Janjua, CEO, TCS, looks on.
Roses & Praises
"The services of your employee Sohail Akthar, Sales Solicitor (Banking) 258
KYC, are indeed exemplary. He has offered his best cooperation during the
period of preparing Hajj Encashment Certificates and their proper mailing on
urgent basis. We deeply appreciate the level of dedication and commitment
shown by him".
Vice President & AGM (Ops), Habib Bank Limited, Foreign Exchange
Commercial Banking Centre, M.A. Jinnah Road, Karachi.
"Muhammad Haroon, Sales Solicitor, TCS Karachi, indeed proved an asset
to us during the NICVD Workshop on Cardiovascular-Interventions in Developing
Countries, held recently. He actively supported us both on and off duty, in helping
us organize the Workshop and in meeting various other deadlines associated
with such a big event. I am happy to say that it is dedicated and committed
people like him which makes TCS a leader"
Prof. Azhar Masood A. Faruqui, SD, President P.S.I.C., Executive Director,
Professor of Cardiology & Chairman, Academic Faculty, National Institute of
Cardiovascular Diseases, Karachi.
"The services of Shazad Ahmed, Courier Officer, Code 5754, STN Kharian,
are indeed praise-worthy. He has been serving us for the last 3 years with the
highest level of sincerity, dedication and a rare commitment to service above
self. We wish him success in every walk of life."
Manager, Habib Bank Ltd., Kharian City.
Maj ( R) Adnan Hamid Ali/ Area Business Manager/ ahali@tcs.com.pk
The long-awaited TCS express center at Jinnah International
Airport (JIAP) was inaugurated by Wing Cdr. M. Jahangir
Khan, Director Airport, the Chief Guest on the occasion at
a simple, yet impressive ceremony held at the new express
center on Wednesday, the 15th of January 2003 in the
afternoon. The distinguished guests included Civil Aviation
and Airport Security Force top-brass. The ceremony was
led by Jamil Janjua, CEO and Najeeb Nayyer, Head of
Marketing TCS, with Rizwan Hafeez, Retail Marketing
Manager TCS in the forefront.
Addressing the eminent gathering, Jamil Janjua thanked
the Civil Aviation authorities, specially the Chief Guest, for
the continued support and patronage. He said TCS's presence
in the shape and form of a model Express Centre at the
airport is proof enough of CAA's co-operation, reflective of
their trust in Company's services. Jamil Janjua said TCS
has long-standing, cordial relationship with Civil Aviation and
we have benefited there-from. "On personal level as well,"
he said " he has been associated with Civil Aviation for a
long time in the past during his employment as Pilot with PIA.
He said opening of a high-profile Express Centre at the
Karachi airport has added yet another feather to TCS's cap
and we are considerably proud of it. "It is the very first time,"
he said "that a courier company has been granted permission
to open up its Express Centre at the airport." He said the
advantages of a full-fledged, computerized courier system
at the airport are multifarious and beneficial both to TCS and
Civil Aviation.
Wing Cdr. M. Jahnagir Khan, Director Airport, while thanking
the TCS Management for having invited him to attend the
impressive inaugural ceremony of the airport Express Centre,
termed the event a great success, a milestone in the history
of TCS and a noteworthy addition to Karachi Airport. He said
it would not only provide communication/logistic facilities to
out-going and in-coming passengers but also the general
public, specially those residing in surrounding areas like Shah
Faisal Colony, Malir and Landhi, etc.
Jamil Janjua, thanked the distinguished guest once again for
gracing the occasion and for his brilliant suggestion for TCS
to introduce the "Post Box" facility to the public at the airport.
He also said that it was a wonderful idea and would receive
the management's immediate attention.
As part of the inaugural ceremony and on request from the
CEO, Wing Cdr. M. Jahangir Khan booked a complimentary
Sentiments Order for his wife and watched the computerized
booking procedure/system. The whole process took hardly
five minutes. Later on, all the guests and TCS staff gathered
outside the Express Centre and the Chief Guest formally cut
the ribbon and declared the Express Centre open. Rizwan
Hafeez, Retail Marketing Manager, TCS, introduced the
entire range of TCS products and services to the guests and
highlighted the salient features of each. The inaugural was
followed by lunch.
Rizwan Hafeez / Retail Marketing Manager/ rizwan@tcs.com.pk

SMUG
An Interview with
Hamid Ali Khan Our Man in Windsor!
With this issue CONNECT raises the curtain on yet
another SMUG (Smart, Mobile, Upward, Global)
Pakistani. Hamid has been quietly but very effectively
engaging within the rarified strata of English high
society and gaining their grudging acceptance and
admiration on the polo field. What follows is an
account of Hamid's incredible journey from local
Karachi boy to international celebrity.
Teaming up with the local jet-set!
Hamid Ali Khan is exceptionally good on horseback.
He has an international polo rating of 4 goals on
handicap, which means that he is entirely capable
of mixing it in with the very best players in the world,
something he does on a regular basis.
The prestigious Guards Polo Club at Windsor
Great Park in England has elected Hamid onto its
very exclusive membership. His family hails from
Nuakilli, and is related to the Squash Khans of
Pakistan. The Nuakilli Khans are go-getters, and
famed the world over for their enterprise and true
grit. Hamid Ali Khan is no exception to this stereotype,
and has gone one better by choosing the polo mallet
in place of the squash racket as his preferred weapon
of sport.
From the Karachi Polo Club to the Guards Polo
Club has been a somewhat heady transition that
Hamid, level-headed and sober, has taken in his
stride. He has focused on the core activity,
irrespective of where it takes place. This has helped
him in surviving the daunting experiences of the
high life that constitute an occupational hazard in
the game of polo. For this single-minded dedication
to the pursuit of excellence, the core activity has
rewarded Hamid with the sort of skills that have
made him a respected member of the polo fraternity
in England.
Hamid's is yet another fairytale-like story, a
spectacular career progression that has left his old
friends and family breathless. One of five sons born
to successful horse trainer, the late Abdul Mannan
Khan, in Karachi, Hamid understandably grew up
in the saddle. For Hamid his father wanted more
than a unidirectional flat-out gallop on the racetracks
of the world. Hamid was special. He was a thinking
young boy drawn naturally to strategy making. Polo
was more suited to Hamid's temperament, and Abdul
Mannan Khan set out for the
Karachi Polo Club (KPC) with
his ten year old son. In the
President of the KPC, Fakir
Syed Aitzazudin (Jaja
Mian), Hamid found the
encouragement and material
support vital for the grooming
of a player.
Hamid took to polo pretty
much like a duck takes to
water, and within a few short
years he was the most
sought-after player at the
KPC. Fortune was about
ready to smile on Hamid in
a really big way. Sheikh
Mohammad Al Hamrani, a
Saudi millionaire and keen
polo enthusiast, was
contemplating a big
investment in the game. He
was looking for a young,
bright, talented professional
to train his horses for his Team Palmera. The
Sheikh's search brought him to the KPC. "Hamid
was my obvious choice," says Jaja Mian. "I had
raised him like my own son, and could vouch for
him without any hesitation." Sheikh Mohammad Al
Hamrani took Hamid entirely under his wings.
Hamid's years with the KPC had given him the
training and confidence to cope with all types in all
strata of society. It came in very handy coping with
the heady lifestyle of the global jet-set.
Team Palmera was formed in 1988, with stables
and training facilities a short ride from Windsor Great
Park, the site of the Guards Polo Club (GPC). For
the last 16 years Hamid has divided his time between
Jeddah (four months), Windsor (seven months), and
Karachi (one month).
The Guards Polo Club was founded on January 25,
1955 with Prince Phillip, the Duke of Edinburgh, as
president. Originally called the Household Brigade
Polo Club, the name was changed to its present
form in 1969. Since its inception the GPC has grown
considerably. There are currently 1000 non-playing
members, and 140 playing members, amongst whom
are some of the highest rated polo players in the
world. Within the Great Park at Windsor, the GPC
is set in the outstanding natural surroundings of
Smith's Lawn, named after a local gamekeeper in
the 17th century. There are 10 grounds in all
extending over 120 acres.
The
GPC
playing
season
starts in
April and
finishes in mid-
September. The premier
official tournaments are the Queen's Cup
(high goal), Royal Windsor (medium goal), and
the Archie David (low goal), all of which take place
in June. In July each year the GPC is host to the
Hurlingham Polo Association's International Day.
This is the great show-piece polo occasion of the
year at which attendance is regularly in excess of
20,000 people.
Women have taken to polo in a big way, though they
are still regarded with more than just a touch of
cynicism at the GPC. Cameron Walter Masters, a
regular at the GPC and former captain of the Oxford
University Polo Club, has this to say on the subject:
"There are some gaspingly good looking female
players, and there are some with curious height to
weight ratios. Then there are those who are just
there for appearance sake. They prefer to wander
around the grounds and surrounds of clubs in pristine
polo gear, rather than actually play. There seems to
be an inverse correlation between polo achievement
and appearance. It would take a spectacular leap
of the imagination to foresee a female polo player
in the England team. Perhaps there is a hormonally
supercharged member of the fairer sex out there
who will surprise everybody. It is, however, as likely
as a woman being chosen for the England cricket
team. But then again, perhaps not, given the English
cricket team's recent performances." Such are the
A swashbuckling Hamid Ali Khan - Our man in Windsor
people, circumstances and environment that our
Hamid Ali Khan is up against in the line of duty and
the pursuit of excellence.
9

10
Hamid was in Pakistan for his one month of rest
and recreation. He briefly took part in the Lahore
Polo season teaming up with Capt. Azhar Ali, Usman
Hai and Hussain Ifthikar to win the ten goal New
Year's Polo Cup. He was more relaxed in Karachi,
showing up in the evenings at Karachi's solitary
'chocolate' top polo field by the sea and giving the
boys and girls there a fleeting glimpse of what
international horsemanship is all about.
In these embattled times for overseas Pakistanis,
Hamid is a rare exception. "I have never had a
problem being a Pakistani, not before 9/11, nor after
9/11. I stick to my work. I do it honestly, and I do it
well. People respect that no matter which nationality
you are," says Hamid as he savors the sunshine
and Karachi's mild winter. This year Hamid will not
be wintering in Jeddah, but will return to Windsor
in the second week of January to coach Sheikh
Muhammad Arshad Khan
(popularly known as MaK) joined
TCS in March 1997 and is
presently working as Assistant
Manager Administration at Karachi
Head Office.
However, not many people know
that Arshad is also a talented
painter with potential, his medium
of expression being oil paint and
charcoal. Under the pseudonym
MaK, he has been painting and drawing since a long time
and has participated in several group exhibitions in Karachi.
Arshad has the honour of being one of the most favourite
students of Late Bashir Mirza (popularly known as BM,
the renowned Pakistani painter, who was awarded Pride
of Performance and nominated as the first Cultural Attache
for Pakistan in Australia).
Arshad is well-known in the art circles of Karachi and
despite paucity of time, regularly and actively participates
in related activities. He is also known to most of the
country's art personalities including the world-famous
painter/scupltor Guljee and Ms. Marjorie Hussain - an art
critic of high calibre. Late Ali Imam, another painter of
repute, had high opinion and great expectations of Arshad.
Some of Arshad's artistic achievements are as follows:
Ahmad Ali Al Hamrani, Sheikh Mohammad Al
Hamrani's 16 year old son who is a student at
Shafique Shah / Manager Corporate Communications/ sshah@tcs.com.pk
Polo is no trotting matter!
Organized and produced a programme
"REMEMBERING BM - MY TEACHER" aired on
Pakistan Television Corporation on February 15, 2000.
Donated a portrait of Sir Sahibzada Abdul Qayum Khan, the founder of Islamia College,
Peshawar, to Islamia College, Peshawar (January, 2002).
A portrait of BM, drawn by Arshad on the second death anniversary of his teacher was
published in Dawn (January 05, 2002)
Donated 10 paintings to Imran Khan which are hung in Shaukat Khanum Memorial Hospital,
Lahore (April, 2002).
Demonstration on drawings and paintings to children in Arts Council, Karachi (July, 2002)
Aga Khan University Hospital, Karachi, issued an Eid Card depicting one of Arshad's paintings
titled "Floral Fiesta" (October, 2002).
Arshad's work can be viewed at his website: www.mak1.s5.com
Harrow and playing member of the Harrow Polo
team.
Hamid's favorite food is Chicken Biryani, though
while in England he survives on a diet of beef and
lamb. His favorite outfit is jeans and t-shirt, and his
favorite colors are maroon and gold, the colors of
Team Palmera. He was born on the 1st of August
1969, which makes him a Leo, and his role model
is Memo Crasida, the ex-10 goaler from Mexico
whom he describes as a great horseman, caring
team player and unselfish teacher. Hamid is a
frequent user of DHL, and looks forward to TCS
starting its operations in his neighborhood at Windsor
Great Park.
Najeeb Nayyer / Head of Marketing/
nayyer@tcs.com.pk
TCS helps launch
“Story of
Pakistan” CD
An MOU for launching Pakistan's first ever multimedia
CD and Website on Political and Cultural history of
Pakistan titled "Story of Pakistan" was signed between
TCS, Jin Technologies Private Limited, ARY Digital and
Daily Express. This interactive encyclopedia on Pakistan
will be retailed over 200 TCS express center outlets
located across Pakistan. Riaz Salim, Director
Marketing, Jin Technologies while making a
Presentation on the occasion, said that over 200,000
copies would be sold both in Pakistan and worldwide
in just one year what with a formidable alliance with
media giants like ARY Digital and Daily Express as
Marketing and Media Partners and TCS as Retail
Partners worldwide. Speakers on the occasion were
of the unanimous view that the launching of the CD
"Story of Pakistan" was the need of the hour and termed
the alliance as one of the most important efforts to
boost Pakistan's image globally. Tariq Salimullah, Director
Marketing, ARY Digital, Najeeb Nayyer, Head of Marketing,
TCS and Naeemuddin, G.M. Marketing, Daily Express,
assured the audience that they will play their central
role with a mission to serve Pakistan and its people
while promoting this great product. In the end, Arshad
Khalil, Chairman, Jin Technologies, give the Vote of
Thanks.
The CD will be available at an affordable price of
Rs. 200/- at all TCS express centers in the country.
Customers can also book their order and have it
delivered at their doorstep via TCS for which the CD
will be priced at Rs. 250/- only.
Rizwan Hafeez / Retail Marketing Manager/
rizwan@tcs.com.pk

Front Line Staff In
In the line of duty
S. Kausar Abbas
Branch Manager, Hasilpur
Business can be so unusual and the level of attention and service so demanding from clients at the most odd
places! This was the case one fine day while I was going home at 7:30 p.m. I was at this hotel having a cup of
tea with a client when another client came searching for me. It seems he had first checked at my home and then
came here right to the hotel! The task that he wanted me to handle was just impossible and it was all about
delivering his brother's passport to Karachi. There were so many things that were simultaneously racing in my
mind. Tahir, the client though having a large business in Hasilpur seldom gave TCS substantial business and
now this impossible request. However, I picked up courage and enquired if there was a bus to Sahiwal. I acted
with speed, taking Tahir with me to the office for booking his shipment (By Hand), reaching Sahiwal around
12:30 a.m., where I handed TCS Sahiwal the shipment. It was day-break by the time I reached Hasilpur.
On Monday, Tahir visited me and was so happy to know that his brother had got the passort on time. Tahir was
so impressed with the level of commitment and dedication shown by a TCS employee that now he has become
a permanent client of TCS giving us substantial business. So, whenever, I serve a client like Tahir, I feel happy
that a little extra effort can go along way at boosting our business and our reputation. To me this is what matters
most.
Mohsin Hussain
Business Manager, Mirpur Azad Kashmir
It was Eid time and as usual there were many unusual situations full of challenges that demanded total commitment
and high quality of service which we always aspire for. One such situation arose when a lady teacher wanted
a Sentiments Express order of 4 kgs mithai delivered on the same day (2nd of December, 2002, just before
Eid). Imagine the heavy bookings, hectic delivery schedules and the long strenuous working hours! I just smiled
and said it will be done. As soon as the courier had left to deliver the order, the lady rushed back saying that
she would herself be catching the 2:30 p.m. bus the same day and as such she would like to take the order of
mithai herself which meant that she wanted to cancel the order. Rather than telling her the truth, I wasted no
time in taking out my own money, buying the mithai, wrapping it and handing it over to her. She was simply
overjoyed! As expected, the courier soon returned saying that the school to which the order was to be delivered
was closed. I took it in my stride as I believe that though I was poorer by a few hundred rupees, the name and
reputation of our TCS grew by leaps and bounds as I made a customer feel happy by providing her prompt
service even in trying circumstances.
Muhammad Mazhar Iqbal
Operations/Gujranwala
Once there was this angry customer who accused us of having committed a 'breach of trust'. On probing further,
I came to know that he was informed over the phone by our booking staff that he could come to the office anytime
before 10 p.m. and book his shipment for delivery at Karachi the next morning. But, the customer fumed, saying
that by the time he reached the booking office by 9:30 p.m, the office had already closed and here he was
arguing with the security guard! There was no time to trace whose fault it was. Entire reputation of my company
was at stake. I myself booked the shipment, prepared all papers, and left for Lahore where I handed over the
shipment to Ops. By the time I was back in Gujranwala, it was over 2 in the morning.
Next day, though tired, I was surprised to find the same customer chatting happily with our Area Manager Ovais
Sb. When the customer saw me, he stood up and warmly shook my hands thanking me profusely for my efforts
as his shipment had been delivered at Karachi, safe and sound. This was the moment which made me forget
all the tension and fatigue. On the contrary, I felt highly re-charged!
Shafique Shah / Manager Corporate Communications/ sshah@tcs.com.pk
11

12
Quote
FEEDBACK
The CONNECT Readers Column
"Surround yourself with the best people you can find, delegate,
authority and don't interfere."
Ronald Reagan - 40th U.S. President
"TCS CONNECT is truly connecting people with ideas that
empower. It was a lovely close to a great experience, I had
being a panelist on the TCS CONNECT FORUM's "Off The Beaten
Track", sharing the platform with bright people"
Kamran Rizvi, KZR Associates, Karachi.
"CONNECT is no doubt, a very impressive and informative
Newsletter that apprises the reader of the activities at TCS and
efforts made by it to excel in service".
Abdul Rauf Tabani, Vice Chairman, Aero Asia.
"I happened to see a copy of TCS Newsletter CONNECT. It is
interesting, informative and above all inspiring"
Najamul Hasan, Managing Editor, Engineering Review
"Yet again, it was a pleasure to be part of the TCS CONNECT
FORUM. "Off The Beaten Track" was exquisitely planned,
arranged and conducted. This has surely become a part of the
TCS legacy".
Shireen Naqvi, School of Leadership, Karachi.
5
1
2
3
4
5
TCS Worldwide
Kamran Rizvi will speak on
"Humor and Laughter at the Workplace"
TCS CONNECT FORUM has invited Kaman Rizvi, a renowned
management consultant and trainer to make a presentation on "Seriously
Laughing", on 26 February, 2003 in Karachi. The speech will deal with
issues related to humor and laughter at the workplace. Kamran feels that
using humor at the workplace is all about choosing to laugh at the things
we can, be serious about the things we have to, and to actively use
laughter as a balance to the more serious side of life. "It's seeing the
humorous side of situations", he says, that would normally irritate us, adding
to the stress in our already stressful lives.
Kamran specializes in facilitating organizational development and enhancing managerial competencies. He is also the founding
partner of KZR (Kudos, Zeal & Renewal) Associates, the premier management consultancy firm. Besides his various professional
preoccupations, Kamran relentlessly pursues leadership development efforts working internationally with Intercultural Leadership
School (ICLS). He is also an approved training resource member of Young President's Organization (YPO), in addition to training
participants in leadership disciplines at School of Leadership, Karachi which includes coaching, motivating, delegating, negotiating
and influencing.
In this highly interactive session, participants will learn techniques for creating an upbeat work environment and discover the positive
physical, emotional and psychological effects of laughter. Those interested in attending the session can e-mail their requests for
registration to Abdul Ghafoor (ghafoor@tcs.com.pk), Tel.:021-111-123-456 (Extn. 3093).
Steps to be a Great Leader
Make fair but tough decisions.
Be brutally honest with yourself and the company
(ask the difficult questions, speak the unspeakable truth).
Make loud statements about commitment to change.
Communicate intensely.
Kamran Rizvi, MBA
(University of Strathclyde,
Scotland, Graduate, Dale
Carnegie College, Inc.
Nurture an environment that creates and rewards heroes.