Slides, pools and fun in the sun! - The Travel House

Please read these terms and conditions carefully. These
conditions, along with the other information in our
brochures or on our websites (depending on how you
make your booking) set out the terms and conditions of
the contract between you and Thomas Cook Tour
Operations Limited and show your and our contractual
commitments to each other.
Your contract will be governed by English law and any
disputes will be dealt with in the courts of England and
Wales. If you live in Northern Ireland or Scotland, the
courts of Northern Ireland or Scotland (as appropriate),
can deal with any disputes.
When we talk about your Holiday in these conditions,
except where otherwise stated, we mean the
accommodation, transport and other holiday services
(excluding Resort Booked Excursions, see below)
described by us that you book in the UK with us.
Excursions
Excursions include, but are not restricted to, any
sightseeing trips, gigs, events or other tours attended in
resort for which additional payment is required.
Excursions can either be booked and/or paid for in resort
("Resort Booked Excursions") or pre-booked and paid for
when you book your Holiday ("Pre-booked Excursions").
All excursions are supplied by third party suppliers and are
subject to the clause entitled "Suppliers' Conditions"
below. We accept, subject to the clauses entitled
"Suppliers' Conditions" and "Our Liability to You" below,
responsibility for Pre-booked Excursions. However, Resort
Booked Excursions do not form part of your Holiday and
are not governed by the Package Travel, Package Holiday
and Package Tours Regulations 1992. We do not have
any responsibility or liability whatsoever for anything which
may go wrong on a Resort Booked Excursion. We, our
servants, employees or agents are acting, depending
upon the actual Resort Booked Excursion, either as
agents for the relevant Resort Booked Excursion supplier
or as agent for you. In any event the contract for any
Resort Booked Excursion is between you and the Resort
Booked Excursion provider. It is your responsibility to note
carefully any conditions of contract contained in any
Resort Booked Excursion, literature, ticket or receipt you
are given. For Resort Booked Excursions you may be
subject to the laws of the country in which you take your
excursion and may be required to bring any disputes or
claims before the Courts of that country also.
Information And Prices
We publish brochure and website information many
months in advance and, as far as we know, all information
is correct at the time of publication. However, things may
still change after publication and we check regularly to see
if we need to update or correct any information or prices.
If there are any significant information changes or we find
any mistakes, we will put details on our computer
reservation system or website so you will receive the latest
information when you make your booking.
Late Holiday Bookings
Certain bookings made within 14 weeks of departure will
be regarded as 'Late Holiday' bookings. You will be told at
the time of booking whether or not the booking you seek
to make is a normal booking or a ‘Late Holiday’ booking,
and the difference between the two. It will then be your
choice as to how you wish to proceed. Please be aware
that ‘Late Holiday’ bookings always require payment of
the price in full at the time of booking whenever that may
be. ‘Late Holiday’ bookings may be either booked
through promotional publications or from a Brochure or
on the website. Accommodation may either be named at
the time of booking or allocated when you arrive at your
destination. ‘Late Holiday’ bookings are not always
cheaper than the prices in the brochure, as prices are set
according to demand. Additional terms and conditions
apply for 'Late Holiday' bookings and these are contained
on our reservation system and website. Not all services
and facilities as advertised in this Brochure will be
available for 'Late Holiday' bookings. Please check with
your travel agent or check on the website carefully before
booking.
Surcharges – Price Increases After Booking
Changes in transportation costs, including the cost of fuel,
dues, taxes or fees chargeable for services such as
landing taxes or embarkation or disembarkation fees at
ports and airports and exchange rates mean that the
price of your Holiday may change after you have booked.
However there will be no change within 30 days of your
departure.
We will absorb and you will not be charged for any
increase equivalent to 2% of the price of your Holiday,
which excludes insurance premiums and any amendment
charges. You will be charged for the amount over and
above that, plus an administration charge of £1.00 per
person together with an amount to cover agents’
commission. If this means that you have to pay an
increase of more than 10% of the price of your Holiday,
you will have the option of accepting a change to another
holiday if we are able to offer one (if this is of equivalent or
higher quality you will not have to pay more but if it is of
lower quality you will be refunded the difference in price),
or cancelling and receiving a full refund of all monies paid,
except for any amendment charges.
We will consider an appropriate refund of insurance
premiums paid if you can show that you are unable to
transfer or reuse your policy. Should you decide to cancel
for this reason, you must exercise your right to do so
within 14 days from the issue date printed on your final
invoice.
Should the price of your Holiday go down due to the
changes mentioned above, by more than 2% of your
holiday cost, then any refund due will be paid to you.
However, please note that travel arrangements for your
Holiday are not always purchased in local currency and
some apparent changes have no impact on the price of
your travel due to contractual and other protection in
place.
The price of your Holiday was calculated using exchange
rates as stated in the Holiday Price section at the back of
this brochure and on the website.
Your Booking
Before you book please discuss your choice of resort,
accommodation and transport with our reservations staff
or your travel agent, to make sure it will be suitable for you
and the people you will be travelling with. The person who
signs the booking form or completes the booking online
or by telephone is the 'lead name'. He or she must be 18
years of age or over at the time of booking. If you are
under 18 at the time of booking and wish to travel without
an adult accompanying you, we will only allow you to
travel if you are 16 or 17 at the time of departure and you
can provide written authority from your parent or legal
guardian who must sign the booking form in the presence
of a travel agent (telephone and online bookings cannot
be made if you are under 18). The travel agent may ask
the parent/guardian to produce a copy of their passport
showing their name and signature. Written permission
from a parent or legal guardian cannot be accepted
unless their signature can be checked. On signing the
booking form, a contract will exist between your
parent/guardian and us. If you are under 16 on your
departure date an adult of 18 years or over must
accompany you.
The lead name is responsible for payment of the total
booking price, including any insurance premiums and
subsequent cancellation or amendment charges that may
be payable. He or she also agrees to provide accurate
and full information to the remainder of the travelling party
in relation to the booking, including any changes thereto
and confirms that all the other members of the party,
including any that may be added at a later date, agree to
be bound by these conditions, and all other information in
the relevant brochure and on our websites (as applicable).
When you book your Holiday you agree to pay us either:
•A deposit at the time of booking followed by the
remaining balance due on the booking. You will be
advised of the current deposit payable at the time of
booking. The remaining balance for the Holiday is due 10
weeks before your travel date. If you have booked
through a travel agent, please pay your travel agent by
the date they have requested; or
•The full cost of the Holiday if you book a Late Holiday
(see ’Late Holiday Bookings’ above for definition), or, if it
is 10 weeks or less before you go.
If you have a special request for anything that is not
automatically part of your Holiday, please check when you
book your Holiday and we will pass this information on to
the suppliers we work with. Our note of your request on
your invoice confirms we have received it and does not
guarantee that we, or the relevant supplier, can meet with
your request. Where possible they will try to help you, but
we cannot guarantee any request unless it is noted on
your invoice and we also confirm the request separately in
writing. We must emphasise that verbal confirmations of
special requests cannot be taken as a guarantee that they
will be met e.g. special meal types on flights. We will not
pay compensation for failing to meet a special request
that we have not confirmed separately in writing.
Once you have booked we will issue a confirmation
invoice setting out the Holiday details and price. A
contract will exist when we issue the confirmation invoice.
If you book through one of our authorised travel agents,
they will hold all the money you pay for your Holiday on
our behalf. Please check the details on your invoice
carefully. If you have any questions, or anything does not
appear to be right, you must contact our reservations staff
or your travel agent, immediately. On the invoice, pay
particular attention to the date your final payment is due
as we may cancel your Holiday if you do not make your
final payment on time. If we do this we will keep your
deposit. If we extend the period for you to pay the final
payment at your request, and you still fail to pay or cancel
your booking, the cancellation charges will be increased in
accordance with the scale and ‘Exception’ set out in the
section entitled ‘Cancellation By You’
Before You Travel
You must take out adequate travel insurance suitable for
your needs before you travel. We cannot be responsible
for any costs you incur as a result of you failing to do so.
For your own peace of mind the insurance should cover
you if you have to cancel your arrangements, or for any
emergencies such as illness or injury that arise while you
are away. If you have not already purchased travel
insurance, please visit www.thomascook.com or your
Thomas Cook store for a no obligation quote.
Suppliers' Conditions
Our third party suppliers have their own booking
conditions and conditions of carriage, and you will be
bound by these, so far as the relevant supplier is
concerned. Our suppliers' conditions will also apply to
your contract with us, and in the event of any conflict
between the suppliers' conditions and our conditions, the
suppliers' conditions will prevail, save to the extent that
any term in the suppliers' conditions is deemed to be
invalid or unenforceable, in which event our conditions will
prevail. Some of our suppliers' conditions may limit or
exclude liability on the part of the relevant supplier, and, by
virtue of their application to your contract with us, may
also limit or exclude our liability to you, and they are often
subject to international conventions. You can get copies
of the relevant conditions if you ask us.
Changes You Make Before Travel
If you want to change your Holiday arrangements in any
way, we will try to help you, although we cannot
guarantee that we will always be able to do this as
changes are subject to availability at the time. Please note
that typically changes to scheduled flight tickets are very
restrictive.
Where we can make a change, we will charge for any
additional services, facilities, or other items changed, at
Booking Conditions
the price which applies on the day the change is made. In addition, we will also apply charges for each person on the
booking and for each item you want to change as shown in the table below. Any booking discount you may have
received at the time the original booking was made, may be altered or reduced whenever changes are made. If you
have paid supplements for accommodation and the number of people in your accommodation changes, you may have
to pay extra and may lose any free or reduced infant and child places or any free group places. And remember any
change to your departure date, airport, transport, destination, accommodation, or length of holiday has to apply to all
members of your booking.
You may not change a holiday chosen from our brochures/websites to special offer holiday such as those featured in
promotional publications, or to a 'Late Holiday' (see section ’Late Holiday Bookings’), without incurring cancellation
charges. Such a change would necessitate the cancellation of your existing arrangements subject to our cancellation
charges shown and the re-booking of new arrangements at the price applying on the day the booking is made.
We will not be able to amend the details of a ‘Late Holiday’ (see section ’Late Holiday Bookings' for definition), unless
you are prevented from proceeding with your Late Holiday for reasons beyond your control, and not simply due to a
change of mind. Cancellation charges apply to all amendments to holidays of these types. See section ‘Cancellation by
You’ for more information.
The costs shown are per change Notice given more Notice given 70 Notice given 28 days
per person than 70 days -29 days or less
Transport (e.g. Air/Sea/Road/Rail) £35 a change £50 a change Cancellation charges
see ‘Cancellation by You’
Date of Travel (see Note 1) £35 a change Cancellation charges - see ‘Cancellation
by You’
Destination Airport £35 a change Cancellation changes - see ‘Cancellation
by You’
Name Change (see Note 2) £35 per name change
Note: the transport provider may impose additional charges of up to 100% of the ticket cost, any
such charges will be in addition to the amendment fees listed above - see the Exception in the
section ‘Cancellation By You’ below.
Accommodation £35 a change £50 a change Cancellation charges
see ‘Cancellation by You’
Optional Extras (see Note 3) The greater of £35 Cancellation charges - see ‘Cancellation
or Loss of Deposit by You’
Note 1: It is not possible to transfer your booking to a departure date more than 6 months after your original travel
date without incurring cancellation charges.
Note 2: You are not permitted to change all the names on any booking and at least one of the passengers (over 18)
on the original booking must remain, unless you are prevented from travelling for reasons beyond your control and not
simply from a change of mind. Name changes on day of departure, where permitted, will incur additional
administration costs
Note 3: When we refer to 'Optional Extras', we mean anything you choose to add to your booking that is additional
to the inclusive transport and accommodation arrangements you book. For example, car hire, weddings or park
tickets. If you cancel any Optional Extras for which there is a cost, we will apply the charges above. If you cancel any
Travel insurance you booked through us your premium will not be refunded, as cover under the policy will already have
begun.
Cancellation By You
The lead name on the booking must give notice to cancel in writing either to their Travel Agent or to the correspondence
address as stated on the invoice and the charges shown below apply from the date we receive the notice at our offices
or the travel agent activates the cancellation.
In order to cover our expected losses from the cancellation of the booking there is a set scale of charges which must be
paid by you if you or anyone travelling with you cancels. Also note the ‘Exception’ described below which may apply
in addition to the scale of charges.
Time we receive your notice to Cancellation charge Cancellation charge
cancel before departure (excluding ‘Late Holiday’ bookings) for Late Holiday bookings
More than 70 days Loss of deposit Loss of deposit
70-64 days 30% cost of holiday (or loss of deposit 100% cost of holiday
if greater)
63-50 days 50% cost of holiday 100% cost of holiday
49-29 days 70% cost of holiday 100% cost of holiday
28-11 days 90% cost of holiday 100% cost of holiday
10 days or less 100% cost of holiday 100% cost of holiday
If any member of the booking cancels and you cannot fill that person's place, you may have to pay additional
supplements for your accommodation. For example, you may have to pay single or under-occupancy supplements. If
you do cancel, you must still pay any insurance premiums and amendment charges, which arose before the
cancellation, and any deposits paid for any pre-booked items or services.
‘Exception’
Cancellation of certain transport arrangements, typically Scheduled airline and Eurostar tickets can result in up to 100%
cancellation charges regardless of the notice period given to us. We reserve the right to pass on these charges which
will apply to the transport element of your Holiday and the cancellation charges in the scale above will apply to the other
elements of your Holiday (e.g. accommodation, optional extras). Similarly, name changes (including initial changes),
destination and date changes can be treated by such suppliers as a cancellation and rebooking, regardless of the
period of notice given to us. If the supplier treats the change as a cancellation and rebooking we will pass on to you the
cost imposed by the supplier, which could be up to 100% of the transport element of your booking and you must also
pay the charge listed in the section "Changes You Make Before You Travel" above. Also note that the transport provider
may refuse to issue replacement tickets for lost or stolen tickets and new tickets may have to be purchased by you. The
cost of the new ticket may be greater than the cost of the original ticket.
Changes Made By Us Before Travel
From time to time we may have to change details of the Holiday you have booked. If any change will have a significant
effect on your Holiday, we will tell you about it before your Holiday, if there is time. Changes we will tell you about
include:
•Change of your UK departure airport
•Significant change of your destination
•A change of more than 12 hours to the time you leave the UK or your destination
•If we downgrade your accommodation by one full 'Tour Operator' rating or
•If the swimming pool will not be available for an extended period during your Holiday and no alternative pool is available
either at the property or nearby.
If you do not want to accept a significant change, which we will tell you about before you depart, we will, if we are able
to do so, offer you an alternative Holiday of equivalent or closely similar standard and price at no extra cost, or a less
expensive Holiday, in which case we will refund the difference in price. If you do not wish to take the alternative we offer
you, you can choose a different Holiday offered for sale by us and pay, or receive a refund of, any price difference. Or, if
you prefer, you can cancel your Holiday and receive a full refund of any money you have paid to us, except for any
amendment charges. We will consider an appropriate refund of insurance premiums paid if you can show that you are
unable to transfer or reuse your policy.
Unless the change is as a result of circumstances listed in the paragraph below headed ’Circumstances Beyond our
Control’, we will pay you compensation as shown in the table below. If you accept the significant change or amend to a
different Holiday offered for sale by us you will receive compensation as per Option 1 in the table below. If you reject the
significant change and cancel your booking you will receive compensation as per Option 2. The amounts in the table are
by way of guideline only and may in appropriate circumstances be increased.
Period of notice we give you or your Compensation for each full fare paying passenger
travel agent before departure
Option 1 Option 2
71+ days £0 £0
70-43 days £10 £5
42-29 days £20 £10
28-11 days £30 £15
10-0 days £40 £25
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