Service Management Buyers Guide 2010 - daruMath

SERVICE MANAGEMENT
Digital EDition 20
da
systems
delivering superior
service: On-time
DA Systems offers NX Framework, the fi rst
single mobile data solution specifi cally designed
to cater for the evolving requirements of
today’s multi-contract, multi-customer, service
management environment.
meet Customers’ True Needs
nX framework from dA Systems enables
companies to save on the traditional expense and
time spent sourcing additional mobile applications
in order to address a new customer or contract
requirement. As customers become more
demanding, so service providers have to provide
a more bespoke offering. Traditional off-the-shelf
mobile applications struggle to cater for the assorted
needs of today’s customer.
every Customer is Different
no longer will companies that service multiple
customers have to either source new mobile
applications from different software suppliers,
or purchase a number of applications from their
incumbent provider. The problem has always
been that each customer presents differences -
sometimes major, sometimes subtle - in the way
each service provision is required to be delivered.
This is compounded further where multiple
customers each require multiple disparate services
to be performed. Service professionals may have
to be re-trained every time a new application is
sourced and will not be able to service multiple
contracts without carrying several devices - so
realistically will have to return to base each time. As
well as the obvious cost implications, this presents
operational restrictions in terms of productivity.
Applications that Adapt
nX framework alleviates this by being able to deliver
a solution offering a way for service providers to
deploy a single application which behaves according
to each customer contract specifi cation. This
ensures maximum engineer productivity, combined
with reduced application cost.
Lower Cost of Ownership
nX framework enables the rapid development
of 100% bespoke, mobile data applications. This
fully managed solution is delivered as a managed
service which reduces user costs and provides all
the benefi ts of security, resilience and support -
removing the need for upgrades, extra resources
and new infrastructure. It comprises all the elements
across network connectivity, including; security,
data and device management to allow rapid
development of bespoke, hand-held end-user
applications. It is not tied to any particular brand,
model, network or type of device.
business process management not
re-engineering
Requiring no additional infrastructure, nX
framework integrates quickly and seamlessly into
any back-offi ce system - with an intuitive interface
and familiar devices reducing the need for user
training. nX framework is not an off-the shelf or
‘toolkit’ product, which means that companies won’t
have to change their business processes to fi t around
the solution. With applications always being 100%
fi t for purpose, fi eld service providers can take full
advantage of their own uSPs and build upon the
competitive edge that this provides.
Contact DA Systems
formed in 1999, dA Systems offers a full suite of
software solutions in addition to nX framework,
enabling end-to-end management across the logistics
and service provision sectors, including nX fleet
Tracking which provides live GPS vehicle tracking and
fl eet management, giving you 24 hour visibility and
control of your mobile service assets and workforce.
contact us now to receive our Strategic Insight
Papers which will help you to uncover the mobiledata
deployment best practices.
CONTACT
Sandra robinson
T: 01628 850850
F: 01628 850800
W: www.nxframework.com
e: sales@nxframework.com