Renting a home: a guide for tenants - Consumer Affairs Victoria

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Renting Renting a home a home PART 5: Solving tenancy problems 36
→ What you can do to solve a tenancy problem Try to solve the problem by communicating directly with your agent or landlord. Seek advice from Consumer Affairs Victoria. Reaching an agreement You and your landlord should attempt to solve any problems and reach an agreement. If you do, put your agreement in writing and have it signed by both parties. If you or your landlord need to take the matter further, a notice must be issued. Notices are available from Consumer Affairs Victoria. The amount of time required to comply with the notice depends on the type of problem. Consumer Affairs Victoria Consumer Affairs Victoria can give advice on a range of tenancy issues including: • rental bonds • lease agreements • repairs and maintenance • rent increases • rights and obligations of landlords and tenants • notice periods • goods left behind. We can also help solve tenancy disputes. PART 5: Solving tenancy problems Contact a tenant advocacy service for information and support. Contact the Victorian Civil and Administrative Tribunal (VCAT). If your issue is identified as urgent, you will be put in contact with Consumer Affairs Victoria’s Dispute Resolution and Reduction team. Consumer Affairs Victoria can attempt to conciliate a dispute but cannot compel a landlord or agent to resolve an issue. The conciliation service is free. You can also ask for one of Consumer Affairs Victoria’s inspectors to do a rental assessment if you think your rent increase is too high or if there has been a reduction in services. Note: Consumer Affairs Victoria can take landlords, agents and tenants to the Magistrates’ Court for not obeying certain obligations under the Residential Tenancies Act 1997. In such circumstances, the court may impose a fine. 37
Page 1 and 2: Renting a home A guide for tenants
Page 3 and 4: Contents Essentials for tenants ...
Page 5 and 6: At the end of a tenancy • give ad
Page 7 and 8: At the start of your tenancy Carefu
Page 9 and 10: Tenancy databases Tenancy databases
Page 11 and 12: The bond Most landlords will ask yo
Page 13 and 14: Water meter readings If the propert
Page 15 and 16: Paying rent Pay your rent on time.
Page 17 and 18: Looking after the property Tenants,
Page 19 and 20: Bond If your landlord gives permiss
Page 21 and 22: Non-urgent repairs Write to your la
Page 23 and 24: What to do if you think your rent i
Page 25 and 26: Ending a tenancy agreement A tenanc
Page 27 and 28: Table 2 (below) shows the reasons a
Page 29 and 30: Reasons and minimum notice periods
Page 31 and 32: Challenging a ‘Notice to Vacate
Page 33 and 34: Preparing to leave the property Dis
Page 35: When personal documents are left be
Page 39 and 40: Victorian Civil and Administrative
Page 41 and 42: Office of Housing The Office of Hou
Page 43 and 44: Notes 43

Renting a home: a guide for tenants - Consumer Affairs Victoria

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