Online Lottery Sector - Philippine Charity Sweepstakes Office

Office/Department in Charge: 

Submits Lotto Agent Application 

Form and Documentary 

Requirements and Pays 

Application Fee 

PROCESSING OF ONLINE LOTTERY (LOTTO) APPLICATION 

Office of the Department Manager-Northern and Central Luzon, Office of the Department Manager-Southern Tagalog and Bicol 

Region, and Office of the Department Manager-Visayas and Mindanao 

Location: PCSO Head Office, PICC, Pasay City and at PCSO Branches nationwide 

Schedule of availability of service: Mondays to Fridays 8:00 AM - 5:00 PM 

Who may avail of the service: General Public 

What are the initial requirements: Letter of Intent, Lotto Agent Application Documentary Requirements, and Application Fee of P2,500.00 

Duration: Twelve (12) weeks 

How to avail of the service: 

STEP APPLICANT/ CLIENT SERVICE PROVIDER 

1 

2 

3 

4 

5 

6 

Evaluates if Lotto Agent 

minimum criteria and 

requirements if so 

DURATION 

OF 

ACTIVITY UNDER 

NORMAL 

Application meets the 

accept documentary 

5 minutes 

Forwards a copy of Lotto Agent 

Application Form to 

the concern PCSO Department 

for its recording and 5 minutes 

tracking purposes 

Conducts inspection and evaluation 

of proposed 

Lotto outlet site 

Submits PCSO Branch Inspection and Evaluation 

Report and completes documentary requirements of 

Lotto Agent Application, found feasible by PCSO 

Branch, to the concerned PCSO Department 

Writes disapproval letter to 

found not feasible 

Lotto Agent Application 

2 weeks 

15 minutes 

Receives Inspection and Evaluation Report and 

completes documentary requirements 

of Lotto Agent 

Application found feasible by PCSO Branch 

5 minutes 

Prepares Certification of complete 

submission 

of 

7 

documentary requirements by the Lotto Agent 1 day 

Applicant and have it notarized 

PERSON/OFFFICE 

IN CHARGE 

PCSO Branch 

ODM - NCL, ODM- 

STBR, ODM-VISMIN 

and COD 



FEES 

Application Fee 

P2,500.00 

FORM 

Lotto Agent Application 

Form and Documentary 

Requirements

8 

9 

10 

11 

12 

13 

14 

15 

16 

Forwards Lotto Agent Application 

found feasible 

by 

PCSO Branch, and with notarized 

certification 

of 

completeness of documents, 

to the Department 

Manager 

Receives and records Lotto 

Agent Application 

approved/disapproved by the PCSO General 

Manager and forwards it to the concerned PCSO 

Department 

5 minutes 

Evaluates, signs, and recommends 

Lotto Agent 

Application for the approval of the Assistant General 

Manager (AGM) for Online Lottery-Operations 

3 minutes 

Evaluates, signs, and recommends 

Lotto Agent 

Application for the approval of the PCSO General 

Manager 

1 day 

Evaluates and approves/disapproves 

Lotto Agent 

Application 



approved by the PCSO General Manager and 

informs the concerned PCSO Branch for 

subsequent actions 



disapproved by the PCSO General Manager 

and 

informs Lotto Agent Applicant 

why his/her 

application was disapproved 

Lotto Agent Applicant is notified by concerned 

PCSO Branch of the final 

approval of his/her 

application, the schedule of his/her orientation, 

and 

the final requirements that need 

to be accomplished 

and submitted 

New Lotto Agent is oriented 

on the rules 

operational guidelines on Lotto 

outlets 

and 



Manager - NCL,STBR, 

VISMIN 

AGM for Online Lottery 

-Operations 

Assists the new Lotto Agent in accomplishing 

Attends orientation for new Lotto his/her agency agreement and cash/surety bond 

agent; Accomplishes agency 

Installation Fee Pi Pictures ctures of fully agreement and cash/surety 

bond; The bank account number of the PCSO Parking 

P10,000.00 AND constructed booth should 

Receives bank account 

number; Account is given to the new Lotto Agent to which 

Cash Bond specifically include that of 

Pays installation fee; Attends he/she would daily remit the sales of his/her outlet 

2 days PCSO Branch P300,000.00 

its interior, its exterior and 

t i i th f L tt 

OR S t i th 

3 days 

10 minutes 

10 minutes 

15 minutes 

PCSO General 

Manager 

Office of the AGM for 

On-Line Lottery y 

Operations 





15 minutes PCSO Branch

17 

18 

19 

20 

21 

training on the use of 

Lotto 

machine with his/her tellers; 

and 

Submits pictures of 

fully 

constructed booth 

Order of payment for installation 

fee is prepared 

and 

new Lotto Agent is required to 

pay for the same 

New Lotto Agent and his/her tellers are trained on 

the use of Lotto machines and given a written exam 

on the same to ensure complete understanding of all 

that was taught to them 

Sends memorandum to the Office of the Manager 

concerned certifying that new Lotto Agent has 

complied with all the final requirements and that 

his/her outlet is ready for 

Lotto paraphernalia 

installation 

Receives certification of completion of final 

requirements of the new Lotto Agent, from the 

PCSO Branch, and prepares 

PCSO Request 

for 

Installation (RFI) of Lotto paraphernalia 

at his/her 

outlet, addressed to the Philippine Gaming 

Management Corporation (PGMC) 

or Pacific Online 

Systems Corporation (POSC); 

and Online Order 

for 

new Lotto Agent, addressed to the Main Computer 

Center (MCC), PCSO Central 

Operations (COD) 

Evaluates, approves, and 

paraphernalia at new Lotto 

Order 

1 week PCSO Branch 

20 minutes 

signs RFI of Lotto 

outlet and its Online 

5 minutes 



Manager - NCL,STBR, 

VISMIN 

Forwards approved RFI to PGMC or POSC and 

On- ODM - NCL, ODM- 

Line Order to MCC, PCSO COD 


Installs all Lotto paraphernalia 

at the outlet of new 

Lotto Agent (PGMC or POSC) 

and effect its On-Line 

Order after receipt of approved 

RFI letter from 

concerned PCSO Department 

(MCC, PCSO COD) 

2 weeks 

CERTIFIED 

CORRECT: 

(Sgd.)JOSEFINA A. 

SARSONAS 

OIC-Manager, 

ODM-Northern and 

Central Luzon 

PGMC or POSC and 

MCC, PCSO COD 

OR Surety 

Bond Premium 

P7,058.28 

signage, a three-prong 

outlet, and an earth 

grounding

Office/Department in Charge: PCSO Branches 

PROCESSING OF APPLICATION FOR LOTTERY OPERATIONS (LOTTO AND KENO) 

Location: Luzon, Visayas and Mindanao 

Schedule of availability of service: Mondays to Fridays 8:00 AM - 5:00 PM 

Who may avail of the service: Public and Private Individuals/Corporations/Cooperatives 

What are the initial requirements: 1. Filipino citizen and at least 21 years old 

2. Application form 

Duration: 



Informs the client that processing and 

approval of Keno application is done in the 

head office 

DURATION OF ACTIVITY 

UNDER NORMAL 

CIRCUMSTANCES 


IN CHARGE 

1 Inquires on how to become a Informs the client of the criteria and 10 minutes Officer of the Day None 

Lotto/Keno operator requirements to qualify as Lotto/Keno agent 

2 If the client is interested, Gives the application form with attached list 1 minute Officer of the Day None Lotto/Keno 

he/she will get an application of criteria and requirements for Lotto/Keno Application Form 

form through the PCSO applicants 

website 

3 Submits accomplished Accepts the accomplished form and verifies 1 minute Officer of the Day P2,500.00 

application form and the accuracy and completeness of the submitted Cashier 

documentary requirements documents 

Forwards the application form to the 

concerned OLLS department 

4 Follows-up status of their Informs the status of their application based 1 minute Officer of the Day None 

application on the update report 

5 Submits post-approval 

If approved, informs the applicant and give 

the checklist for the post-approval documentary 

requ requirements irements 

Accepts and verifies the documents submitted 10 minutes Officer of the Day Installation Fee 

documentary requirements and schedule training of the agents and its P10,000.00 

for the approved application operators/tellers Surety Bond: 

CLOO P7,058.28 

FEES 

FORM

CERTIFIED CORRECT: 

(Sgd.)REMELIZA JOVITA M. GABUYO 

OIC-AGM for OLLS-Operations 

or 

Cash Bond 

P300,000.00 

13

AGENTS ACCOUNT SETTLEMENT 

Office/Department in Charge: Central Operations Department 

Location: PCSO Main Office 

Schedule of availability of service: Mondays to Fridays 8:00AM - 5:00PM 

Who may avail of the service: Lotto/Keno Agents 

What are the initial requirements: 1. Cancelled and paid winning tickets 

2. Abstract of Paid/Cancelled Tickets 

3. Previous Weekly Agency Report (PWAR) 

4. Deposit Slips 

Duration: 30 minutes to 45 minutes 

How to Avail of the Service: 


DURATION 

OF 

ACTIVITY 

UNDER 

NORMAL 

CIRCUMSTANCES 


IN CHARGE 

1 Submits PWAR together with a. Verifies the accuracy of the report- DSCD Personnel None PWAR 

cancelled/paid tickets (through online verification) Deposit slips 

the deposits made and the cancelled/ 

paid tickets submitted 

Abstract of cancelled/paid tickets 

FEES 

FORM 

b.Daily sales not properly remitted- AMD Personnel Statement of Account 

prepares statement of account 

thereat 

c. Cancelled/paid tickets submitted DSCD personnel 

- with declared shortage 1 minute 

- no declared shortage less than a minute 

2 Pays penalty for late remittance/ Accepts the payment and issues 15 minutes Cashier Amount of penalty, Official Receipt 

shortage on submitted cancelled/ official receipt lost cancelled/paid 

paid tickets tickets 


(Sgd.)ARNEL N. CASAS 

OIC-Manager

ISSUANCE OF LOTTO THERMAL AND BET SLIPS 


Location: PCSO Main Office 

Schedule of availability of service: Mondays to Fridays 8:00am-5:00pm 

Who may avail of the service: Lotto Agents 

What are the initial requirements: Previous Week Agency Report (PWAR) 

Duration: 10 minutes 



DURATION OF 


NORMAL 

CIRCUMSTANCES 


IN 

CHARGE 

FEES FORM 

1 Requests for issuance of lotto a. Computes the corresponding quantity of 10 minutes Supply Officer None 

supplies lotto supplies to be issued to the agent 

b. Issues lotto supplies 



OIC-Manager

Office/Department in Charge: 

PROCESSING OF WINNING TICKETS IN BRANCH/SUB-BRANCH OFFICES 

PCSO Branches 



Who may avail of the service: Public and Private Individuals 

What are the initial requirements: 1. At least 18 years old 

2. Winning ticket 

Maximum duration: 


20 minutes 


DURATION OF 


NORMAL 

CIRCUMSTANCES 


IN CHARGE 

FEES FORM 

1 Gives the winning ticket Lotto-Validates at the Lotto terminal 2 minutes Teller None Winning ticket 

P5,000.00 and below, pay customer 

Sweepstakes - verifies the authenticity 

of the winning ticket 

Lotto - from P5,001.00-P300,000.00 15 minutes Clerk Prize Claim Form 

fills up Prize Claim Form and requires 

valid ID with picture and photocopies 

the ticket and ID for filing 

Audits winning ticket and requirements 15 minutes Internal Auditor WT/VF/PCF 

Prepares check to be signed by the CLOO 15 minutes Cashier Check 

Sweepstakes - minor prizes amounting to 

P300,000.00 and above will be paid by 

the PCSO branch 

2 Receives check payment Lotto - issues corresponding checks 3 minutes Cashier None Check 

to the winning tickets P5,000.00-P300,000.00 

CERTIFIED CORRECT:

(Sgd.)REMELIZA JOVITA M. GABUYO 

OIC-AGM for OLLS-Operations

PROCESSING OF FINANCIAL ASSISTANCE IN PROVINCIAL DISTRICT OFFICES (HOSPITAL) 

Office/Department in Charge: PCSO Branches nationwide 




What are the initial requirements: 1. Request Letter addressed to the PCSO Chairperson or General Manager 

2. Medical Abstract of patient 

3. Medical Bill/Quotation/Costing from Hospital Credit Collection Office/Pharmacy 

4. Laboratory Procedure Request Form/Prescription for Medicines from Hospital 

5. Endorsement/Acceptance Letter from Hospital Social Services/Credit Collection Office 

6. Social Case Study Report from the Department of Social Welfare and Development 

Duration: 30 minutes 



DURATION 

OF 

ACTIVITY 

UNDER 

NORMAL 

CIRCUMSTANCES 

PERSON/OFFFICE IN CHARGE 

FEES FORM 

1 

Present Documents Required 

by 

Prepares Intake Sheet 

the PCSO 

2 

Checks completion 

documents 

of necessary 15 minutes Social Worker, PCSO Branch None 

3 Records information on patient's file 

4 Certifies availability of funds 3 minutes 

5 

6 

Senior Lottery Operations Officer 

(SLOO) - Accounting, PCSO Branch 

Forwards documents to Chief 

Lottery 

Operations Officer (CLOO) of the PCSO 

Branch 

1 minute Social Worker, PCSO Branch 

Evaluates documents and recommend 

amount to be given to the patient 

5 minutes CLOO, PCSO Branch 

7 Prepares Guarantee Letter for the hospital 3 minutes SLOO - Audit 

8 Approves and signs Guarantee Letter 1 minute CLOO, PCSO Branch 

9 

Receives Guarantee Letter from 

Social Worker of PCSO Branch 

Releases Guarantee Letter 1 minute Social Worker, PCSO Branch None 


(Sgd.)JOSEFINA A. SARSONAS

OIC-Manager, ODM-Northern and Central Luzon

PROCESSING OF FINANCIAL ASSISTANCE IN PROVINCIAL DISTRICT OFFICES (MEDICINE) 

Office/Department in Charge: PCSO Branches nationwide 




What are the initial requirements: 1. Request Letter addressed to the PCSO Chairperson or General Manager 

2. Medical Abstract of patient 

3. Medical Bill/Quotation/Costing from Hospital Credit Collection Office/Pharmacy 

4. Laboratory Procedure Request Form/Prescription for Medicines from Hospital 

5. Endorsement/Acceptance Letter from Hospital Social Services/Credit Collection Office 

6. Social Case Study Report from the Department of Social Welfare and Development 

Duration: 2 hours 



1 

Present Documents Required by 

Prepares Intake Sheet 

the PCSO 

2 Checks completion of necessary documents 

3 Records information on patient's file 

DURATION OF 


NORMAL 

CIRCUMSTANCES 

15 minutes 

4 Certifies availability of funds 3 minutes 

5 

6 

7 

Forwards documents to Chief Lottery 

Operations Officer (CLOO) of the 

Branch 

PCSO 1 minute 

Evaluates documents and approve 

procurement of medicines for the patient 

Obtains price quotations for medicines 

and 

determines and chooses the lowest bidder 

5 minutes 

30 minutes 

8 Prepares Petty Cash Voucher 5 minutes 

9 Approves and signs Petty Cash Voucher 1 minute 

10 Releases cash for purchase of medicines 2 minutes 

PERSON/OFF 

FICE 

IN 

CHARGE 

Social Worker, Worker 

PCSO Branch 

Senior Lottery 

Operations 

Officer (SLOO) - 

Accounting, 

PCSO Branch 

Social Worker, 

PCSO Branch 

CLOO, PCSO 

Branch 

Supply Officer, 

PCSO Branch 

Cashier, PCSO 

Branch 

CLOO, PCSO 

Branch 

Cashier, PCSO 

Branch 

FEES 

None 

FORM

11 Purchases medicines 45 minutes 

12 Inspects medicines 

13 Ensures validity of official receipt 

Releases medicines to the patient 

and 

14 

Receives Medicines from Social 

secure acknowledgment of patient of receipt 

Worker of PCSO Branch 

of the same 

Records transaction information on patient's 

file 

5 minutes 

1 minute 


Supply Officer, 

PCSO Branch 

SLOO - Audit, 

PCSO Branch 

Social Worker, 

PCSO Branch 

None 

(Sgd.)JOSEFINA A. SARSONAS 

OIC-Manager, ODM-Northern and Central Luzon

Office/Department in Charge: Office of the AGM for Online Lottery Sector 

Location: Nationwide 

Schedule of availability of service: Mondays to Sundays 7:00AM - 8:30PM 

Who may avail of the service: Any person of legal age 

What are the initial requirements: 

Duration: 15 seconds 


PLAYING THE LOTTO 


DURATION 

OF 

ACTIVITY 

UNDER 

NORMAL 

CIRCUMSTANCES 

PERSON/OFFFICE IN 

CHARGE 

FEES FORM 

1 Gets a playslip. Marks six numbers from any game 

playslip (6/42, 6/45, 6/49, 6/55, EZ2, SwerTres, 4D, 

6D). If no preferred numbers, marks Lucky Pick. 

Gives playslip 5 seconds Lotto Teller/ Operator None Lotto Playslip 

2 Decides how many draws to play Assists player in filling up the 

pla playslip slip 

15 seconds Lotto Teller/ Operator None 

3 Decides on amount to place on chosen combination. Issues lotto ticket to player 15 seconds Lotto Teller/ Operator Minimum of P10 Lotto ticket 

Gives marked playslip to lotto teller and pays the and P20 per 

amount placed on the combination/s. combination 


(Sgd.)CONRADO C. ZABELLA (Sgd.)REMELIZA JOVITA M. GABUYO 

AGM for OLLS OIC-AGM for OLLS

PLAYING THE KENO 


Location: Nationwide 

Schedule of availability of service: Mondays to Sundays 7:00AM - 12:00 MIDNIGHT 

Who may avail of the service: Any person of legal age 

What are the initial requirements: 

Duration: 10 seconds 



DURATION 

OF 

ACTIVITY 

UNDER 

NORMAL 

PERSON/OFFFICE IN 

CHARGE 

FEES FORM 

1 Gets a playslip. Decides how many numbers to play. 

(minimum of 1, maximum of 10). 

Gives playslip 5 seconds Keno Teller/Operator None Keno Playslip 

2 Chooses between "Low" Low or "Hi" Hi Gives brochures or assi assistance stance in 30 seconds Keno Teller/Operator None 

If LOW: Chooses numbers between 1 to 40 

if HI: Chooses numbers between 41 to 80 

In one playslip, the player can play Hi/Low and a 

selection of number together. If no preferred 

numbers, marks Lucky Pick. 

filling up the playslip 

3 Marks the amount and the number/s of games to play. Assists the player in filling up 10 seconds Keno Teller/Operator None 

the playslip 

4 Gives playlip/s and cash payment Issues Keno ticket to player 10 seconds Keno Teller/Operator Minimum of P10 Keno ticket 

Hi/Low amounts 

to P60 



OIC-Manager

Online Lottery Sector - Philippine Charity Sweepstakes Office

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