Punctuality: How Airlines Can Improve On-Time Performance
Punctuality: How Airlines Can Improve On-Time Performance
Punctuality: How Airlines Can Improve On-Time Performance
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8<br />
Case Example:<br />
Preventive Measures in Ground Operations for Critical Flights<br />
The example below illustrates the importance of identifying the critical<br />
departures that cause most of the delays. The Booz·Allen & Hamilton team<br />
clustered the flights into different categories depending on delay risks at<br />
the gate and delay risks at the ramp. These specific delay risks were<br />
identified using quantitative data and input from staff interviews. This in<br />
turn allowed to design specific preventive actions for each of the flights,<br />
which were readily adopted by station control, ground staff and suppliers.<br />
Focusing preventive measures and specific flights significantly raised the<br />
overall departure punctuality.<br />
Delay Risk at Gate<br />
Low Medium High<br />
Source: Booz·Allen & Hamilton<br />
High Medium Low<br />
53 % 62% 71%<br />
Preventive<br />
Measures<br />
Delay Risk at Ramp<br />
Flight numbers<br />
and details<br />
XY 1463 MIA 10:05<br />
XY 3361 ABJ 11:20<br />
XY 2262 LOS 11:45<br />
XY 2357 BOM 13:10<br />
XY 1707 EWR 13:20<br />
XY 4903 JED 13:20<br />
XY 3221 DEL 13:30<br />
72% 73%<br />
78% 84%<br />
Weighted average<br />
punctuality in cluster<br />
Flight specific<br />
delay risks<br />
assessing timely performance on<br />
a minute-by-minute scale is not<br />
widely applied.<br />
This is a major deficiency<br />
in the case of the very complex<br />
multi-user and multi-participant<br />
ground handling processes. Here,<br />
the famous “extended enterprise”<br />
approach to managing the entire<br />
process beyond organization<br />
boundaries can be an effective<br />
remedy.<br />
<strong>Performance</strong> indicators related<br />
to critical milestones throughout<br />
the whole departure process<br />
are essential and it is particularly<br />
important to integrate them with<br />
well-designed contractual agreements<br />
with the suppliers.<br />
Tackling All Three Levers<br />
Experience shows that there<br />
is no single ‘silver bullet’<br />
that will fix punctuality<br />
problems. <strong>Airlines</strong> need to use all<br />
three of the main levers described<br />
above simultaneously in order to<br />
be successful.<br />
The potential contribution<br />
of each area will obviously depend<br />
on the airline’s specific situation,<br />
but it can be determined<br />
using analyses that identify the<br />
‘real’ delay root causes and their<br />
relative importance.