Download our Brochure - Les Roches
Download our Brochure - Les Roches
Download our Brochure - Les Roches
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6<br />
<strong>Les</strong> <strong>Roches</strong> Client J<strong>our</strong>ney<br />
Booking y<strong>our</strong> Treatment or Package<br />
Call Reception on 487856 to book y<strong>our</strong> appointment<br />
Book online at:<br />
www.myzanadoo.com/salon/lesrochesspa<br />
(Please note this service is for booking treatments without use<br />
of facilities and does not include packages at this present time)<br />
Email y<strong>our</strong> enquiry to info@lesroches.co.uk<br />
Upgrade Treats<br />
Choose one of <strong>our</strong> ‘Upgrade Treats’ (page 9) to enhance<br />
y<strong>our</strong> spa visit. Please inform reception at time of booking.<br />
Food and Drink<br />
Visit www.lesroches.co.uk for <strong>our</strong> full food and drinks<br />
menu. Please pre-book lunch/dinner at time of<br />
booking. We have a full catering service for groups<br />
or events (additional costs apply). Food and drink other<br />
than that purchased in the Spa cannot be consumed<br />
on the premises.<br />
Pre-Payment<br />
To secure y<strong>our</strong> booking, full pre-payment is<br />
required over the value of £50 or for a weekend<br />
booking.<br />
Cancellation Policy<br />
To avoid being charged 100% of the treatment/<br />
package price, please give 24+ h<strong>our</strong>s notice to<br />
cancel or rearrange a booking. Failure to attend an<br />
appointment will result in 100% treatment/package<br />
charge.<br />
All <strong>our</strong> prices include 5% GST<br />
For full details of <strong>our</strong> terms and conditions visit: www.lesroches.co.uk<br />
Refunds<br />
Refunds cannot be issued for prepaid treatments/<br />
packages cancelled within 24 h<strong>our</strong>s of appointment<br />
date or for no shows. Please note that gift vouchers<br />
used for pre-payment cannot be reinstated if the<br />
booking is cancelled within 24 h<strong>our</strong>s of appointment<br />
date or for no shows.<br />
Refunds cannot be issued for gift vouchers,<br />
treatment programmes or retail products.<br />
Group Bookings<br />
With a range of packages and treatments available,<br />
we cater for groups (up to 16). A group booking can<br />
be held provisionally for 2 weeks from date of<br />
booking, in which time full pre-payment is required<br />
to secure the booking.<br />
Refunds cannot be issued if the whole group<br />
booking is cancelled 4 weeks prior to the event. If a<br />
group member cancels within 2 weeks prior to the<br />
event, a refund cannot be issued. A replacement<br />
group member must be found.<br />
Gift Vouchers<br />
Please quote y<strong>our</strong> voucher number at time of<br />
booking and present it at reception upon arrival.<br />
Vouchers are non-refundable and will expire after<br />
12 months from the date of purchase, rendering<br />
them invalid. Gift vouchers cannot be used to<br />
purchase another voucher. Report any lost voucher<br />
to reception.<br />
Medical Conditions<br />
Please inform the receptionist at time of booking of<br />
any medical conditions or recent operations.<br />
Pregnancy<br />
We offer specialist treatments to enjoy during<br />
pregnancy after 3 months. Please inform reception at<br />
time of booking how many months pregnant you are.
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