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Mir Rajib Hossain.pdf - of DSpace - BRAC University

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Major Activities<br />

� Receiving <strong>of</strong> Files from Different Sales Channels.<br />

� Vetting <strong>of</strong> Physical Documents<br />

o Is registration form completely filled<br />

o Are all documents provided as per requirement<br />

o Matching <strong>of</strong> registration form and attached documents<br />

� Audit <strong>of</strong> information entered in TABS<br />

Retention Management<br />

There is a proactive retention team leader under retention management where all the<br />

subordinates are supervised by the team leader and the subordinates are proactive retention<br />

executives. The main purpose <strong>of</strong> this management system is to retain the existing customers so<br />

that they don’t stop continuing using airtel number.<br />

18

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