hydraulik - HANSA-FLEX Hydraulics Canada Inc.

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HYDRAULIKPRESSE
HANSA-FLEX BRANCHES
Something new every day
Nicole Böddeker manages the Warburg shop
Head of the HANSA-FLEX shop in Warburg Nicole Böddeker
In January 2007 the hurricane “Kyrill” brought turbulent
times to many people, including the manager of
the HANSA-FLEX Shop in Warburg. As the sole counter
salesperson, managing the shop practically by
herself, Nicole Böddeker really had her hands full.
She is responsible for ensuring that everything runs
smoothly at HANSA-FLEX in Warburg, even when
things get stormy.
The storm also uprooted numerous trees around the
region, creating a feast for bark beetles. To prevent
further loss of trees, all the fallen trees had to be removed
from the forests quickly. The customer base
of the shop in Warburg, which opened its doors
back in 2004, includes wind turbine operators but
also, crucially, a large number of agricultural and
forestry specialists, and they were now queuing
at the counter looking for emergency replacement
hoses for their machinery. Behind the counter,
Nicole Böddeker had everything under control,
even providing a cup of coff ee for all the waiting
customers. She has plenty of experience in making
decisions on her own initiative and reacting to
challenging situations confi dently and professionally.
She provides advice, puts together replacement
hoses, orders spares from the HANSA-FLEX
specialist centres of competence and books the
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HANSA-FLEX installation service where customers
need it. Field sales are handled by Franz Vössing,
ensuring a continuous fl ow of orders into the shop.
Nicole Böddeker learned her trade at the
HANSA-FLEX branch in Paderborn, where she began
in 2000 after having decided that the trade in which
she had been apprenticed, enchasing, provided too
little of a challenge over the long term. Enchasing
- the chipless shaping of smooth metal surfaces -
demands a high degree of skill and absolute precision.
For Nicole Böddeker that’s no problem. She
has had a knack for technical skills since her childhood
on the family farm, when even in young years
she would tinker around on faulty machinery. So it
is no wonder that she so readily turned her hand to
working with hydraulics, and pretty soon was making
up her own replacement hose assemblies. She
also rapidly learned the theory and the technical
features of the broad product range, enabling her to
deploy her extensive skills and knowledge exactly
where needed. Equipped with all those attributes,
the talented young woman had no hesitation in
accepting the management’s off er to take over the
shop in Warburg, to maintain and develop its role
in servicing HANSA-FLEX customers on a local level
within the territory of the Höxter group.
No off -the-shelf solutions
Nicole Böddeker was glad to accept the challenge,
and remains enthusiastically committed to her customers
and her partnership with them. “The great
thing is that there are no off -the-shelf solutions,
because every customer comes to us with specifi c
needs. And I am always glad when I am able to
meet those needs to the customer’s satisfaction“.
If a part is not available in the shop, Nicole Böddeker
is able to obtain it quickly from the nearest
HANSA-FLEX branch. If customers cannot collect by
closing time at 5 p.m., she even sometimes leaves
the parts for them with the people at the drinks
shop across the road. “My aim is always to provide
the customer with a reliable solution.” That is also
why Nicole Böddeker always advises her customers
to mark their hoses using the computerised X-CODE
system. She is proud to report that almost all her
customers in Warburg make use of the extremely
useful labelling system. The X-CODE enables Nicole
Böddeker to retrieve all the relevant data and applicable
specifi cations from the computer as soon
as a telephone order comes in, making for a much
smoother and faster production process.
Nicole Böddeker also applied her inherent optimism
and enthusiasm when it came to introducing
the SAP system across the HANSA-FLEX Group. Just
a few weeks after having introduced it, she reports:
“The changeover at the Warburg shop has been
smooth. The preparatory training was particularly
useful.“ And if something doesn’t quite work out
perfectly straight away, her motto is always: “Just
keep calm”.
ISSUE AUGUST 2008