H2OCommplete Installation Manual - H2OSatellite

H2OCommplete Installation Manual 

© 2009 Global Technology Ltd 

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While every precaution has been taken in the preparation of this 

document, the publisher and the author assume no responsibility for 

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alleged to have been caused directly or indirectly by this document. 

Printed: December 2009

Table of Contents 

Introduction ..........................................................................1 

Descriptions ..........................................................................2 

& Abbreviations 

H2OMail ..........................................................................4 

How to Install ............................................................................. H2OMail 

5 

How to Configure ............................................................................. H2OMail Server 

6 

How to Configure ............................................................................. Outlook with H2OMail 

11 

How to Configure ............................................................................. H2OMail Network Clients 

18 

LaunchPad ............................................................................. 25 

How to Install ........................................................................................................ Launchpad 

26 

How to Configure ........................................................................................................ Launchpad 

27 

How to setup ............................................................................. your Hardware with H2OMail 

29 

Hardw are ........................................................................................................ Wizard 

30 

Iridium ........................................................................................................ 32 

Standard ......................................................................................................... 32 

OpenPort ......................................................................................................... 35 

Inmarsat ........................................................................................................ 38 

Mini-M ......................................................................................................... 38 

Sat B 9.6 ......................................................................................................... 40 

Sat B 64K ......................................................................................................... 42 

Fleet ......................................................................................................... 44 

Fleet 9.6......................................................................................................... 

44 

Fleet MPDS ......................................................................................................... 46 

Configuring ......................................................................................................... MPDS Dial Up Netw orking 

52 

Configure ......................................................................................................... H2OMail w ith MPDS 

62 

Fleet ISDN ......................................................................................................... 66 

FleetBroadBand ......................................................................................................... 68 

Internet ........................................................................................................ & VSAT 

72 

H2OAntivirus 

..........................................................................75 

How to Install ............................................................................. H2OAntivirus 

76

How to enable ............................................................................. Network Updates 

82 

H2OE-NOAD 

..........................................................................85 

How to Install ............................................................................. H2OE-NOAD 

86 

H2OPicsFix 

..........................................................................87 

How to Install ............................................................................. H2OPicsFix 

88 

H2OComms4Crew 

..........................................................................89 

How to Install ............................................................................. H2OComms4Crew 

90 

How to Configure ............................................................................. H2OComms4Crew 

91 

How to Access ............................................................................. H2OComms4Crew 

96 

How to Access ............................................................................. From Remote Computers 

97 

H2OSatellite ..........................................................................99 

Support

1 Introduction 

Technology with a human face 

Introduction 1 

H2OSatellite is the complete maritime communications partner with 

more than 2000 ships already relying on its fully integrated, simple 

and cost effective solution. Comprising a full suite of packages from 

commercial messaging, spam, virus protection and crew messaging, 

to hardware sales, installation and airtime H2OSatellite enable their 

customers to communicate via any transmission package available 

including major satellite systems such as Inmarsat, Iridium and VSAT 

and also GSM, broadband and ISDN. 

Since 1998 as Global Technology Ltd the company has been in the 

vanguard of satellite communications software development offering 

customers industry leading returns on their communications 

investment. Key to the company’s success is its focus on providing 

technology with a human face via its market leading 24/7 365 

customer support, and a genuinely personal touch which ensures 

each customer has a solution tailored for their specific needs. 

H2OSatellite is headquartered in the UK and has a comprehensive 

network of partners with offices worldwide.

2 


2 Descriptions & Abbreviations 

Please use the below as a reference for some of the descriptions and 

abbreviations that will be utilized within this document. 

Global Area Network - (GAN) 

The Inmarsat Global Area Netw ork uses the Inmarsat satellite netw ork to 

provide virtual global coverage, and an interface to the w orld's 

telecommunication netw orks. 

Local Area Network - (LAN) 

A computer netw ork dedicated to sharing data among several single-user 

w orkstations or personal computers, each of w hich is called a node. 

Integrated Services Digital Network - (ISDN) 

ISDN is a communications standard for sending voice and data over telephone 

lines. ISDN supports data transfer rates of 64 Kbps (64,000 bits per second). 

Land Earth Station / Land Earth Station Operator - (LES/ 

LESO) 

A Land Earth Station acts as the gatew ay or sw itch betw een a satellite 

system and the terrestrial telecommunications netw orks. Examples of land 

earth station operators are Stratos, Vizada, Singapore Telecom, etc. 

Mobile Packet Data Service – (MPDS) 

MPDS is a packet data service optimized for use over the Inmarsat satellite 

communications link. In essence, it gives the same connectivity over the 

satellite that land-based Internet users enjoy, including "alw ays on" access. 

MPDS offers a price structure based on the amount of data sent and received, 

rather than on call time.

Descriptions & Abbreviations 3 

Subscriber Identifier Module Card – (SIM Card) 

A card that can be inserted into Iridium/Inmarsat units such that calls can be 

received/initiated. There are various types of SIM card w ith the main 

differences being in the w ay the card is billed e.g. postpaid, pre-paid, crew 

calling, etc. 

Satellite Communication Equipment – (SatCom) 

The satcom is basically the satellite phone that w ill be used to connect the 

netw ork server to the outside w orld. Typical examples of satcom are Mini-M, 

RST-100, Fleet33/55/77, ECI, Inm B, FleetBroadband etc. 

Message Handling System – (MHS) 

The message handling system is the overall mail solution incorporated on the 

netw ork including the client/server applications and all related services. 

MHS Directory 

The MHS Directory is the program used to configure/maintain the message 

handling system. It provides an interface to add/delete accounts, edit 

passw ords/email addresses, alter communications parameters, etc. 

Message Transfer Agent – (MTA) 

The program responsible for receiving incoming e-mails and delivering 

messages to individual users. The MTA transfers messages betw een 

computers. The MTA is commonly referred to as the mail server program. UNIX 

sendmail and Microsoft Exchange Sever are tw o examples of MTAs. 

Message Journaling 

The process by w hich all mail coming into or out of the server is copied to a 

supervisor account. This allow s an administrator of the netw ork to ensure 

proper usage of the mail services

4 

3 H2OMail 


A robust and fully tested commercial email package specifically 

designed for satellite communications. 

System Requirements 

1GB RAM 

Pentium III processor 

CDROM drive 

Microsoft Windows 2000/XP/2003/Vista or 2008 

Microsoft Outlook 98/2000/XP/2003 or 2007 

If you have any queries regarding your system suitability, please 

contact our Support Centre prior to install. 

Pre-Configuration Check List 

Before configuring your H2OMail account please ensure: 

MS Outlook has been installed in corporate/workgroup 

mode 

Your satcom terminal is connected 

The satcom has been tested with voice 

communications 

You have your mailbox details available

3.1 How to Install H2OMail 

H2OMail 5 

1. Insert the H2OCommplete CD into any CD Rom Drive 

2. After a few moments the H2OCommplete Installer Menu will 

appear 

3. Click on the H2OMail Icon. 

4. The Setup Type Screen will now appear 

5. Click Next to start the Install 

6. Click Yes to accept the license agreement 

7. Click Next to accept Program Folder name: Message Handling 

System 

8. The program files for Message Handling System will now be 

installed from the CD-ROM 

9. Click Finish when the install is complete to exit the installation

6 


3.2 How to Configure H2OMail Server 

After installation the MHS Setup Wizard starts. This will customize 

settings based on your mailbox details and allow additional email 

addresses to be created for vessel use. 

Go to Start > All Programs > Message Handling System 

Click MHS Setup 

The MHS system setup window will now appear. Click Next

H2OMail 7 

Please refer to the separate Mailbox Details handout for your 

specific account information. Click Next

8 


Once entered, check the box to "Confirm the above details are 

correct". Click Next 

Enter the appropriate client accounts. Click Next 

Note: - 

any addresses can be added provided the email suffix is as per the 

mailbox account details 

e.g. If the mailbox account is vesselx@gtships.com examples of 

allowable address are 

master.vesselx@gtships.com or engineer.vesselx@gtships.com

H2OMail 9 

The MHS/Communications Server is now installed. Click Next

10 

Click Finish 

H2OCommplete Installation Manual

H2OMail 11 

3.3 How to Configure Outlook with H2OMail 

H2OMail is designed to work seamlessly with Microsoft Outlook 

The Mail Profile wizard will customize Outlook for the Chosen Email 

Address. 

The Mail Wizard will take you through the steps of setting up your 

Outlook Profile. 

Go to Start > All Programs > Mobile Communicator 

Click Mail Wizard 

The Mail Profile Setup Wizard window will now appear. Click Next

12 


The wizard will check that your system is correctly configured with 

MS Outlook. Once complete click Next

Now Select the Account you Wish to Setup and click Next 

H2OMail 13

14 


Please confirm the details you selected, and click Next

H2OMail 15 

Accept the default values for your mail settings and file locations. 

Click Next

16 


Once the final profile configuration is complete click Finish 

Click Yes 

Click Finish

H2OMail 17

18 


3.4 How to Configure H2OMail Network Clients 

H2OMail Network Clients can be installed on additional PCs on the 

vessel network. Additional email addresses (as described in section 

2.2) can be configured on a network client allowing email to be used 

on PCs other than the main communications PC. 

The Mail Profile wizard will customize Outlook for the Chosen Email 

Address 

1. Insert the H2OCommplete CD into any CD-Rom Drive 

2. After a few moments the h2OCommplete Installer Menu will 

appear. 

3. Click on the H2OMail Network Client install icon. 

4. The H2OMail Network Client installation process will now begin. 

5. Click Yes to accept the license agreement. 

6. Click Next to accept the default installation dir: C:\Program 

files\Mobile Communicator 

7. Click Finish when the install is complete to exit the installation 

program. 

The Mail Wizard will take you through the steps of setting your 

Outlook Profile 

Go to Start > All Programs > Mobile Communicator 

Click Mail Wizard

H2OMail 19 

The Mail Profile Setup Wizard window will now appear. Click Next

20 


The installer will check that your system is correctly configured with 

MS Outlook. Once complete click Next

H2OMail 21 

From the list of accounts, please select which account you wish to 

use and click Next

22 


Please confirm the details you selected, and click Next

H2OMail 23 

Accept the default values for your mail settings and file locations. 

Click Next 

Once the final profile configuration is complete click Finish 

Click Yes 

Click Finish

24 


3.5 LaunchPad 

H2OMail 25 

The Launch pad is used on pcs that wish to access remote comms or 

be updated with H2OAntivirus. 

Note: H2OLaunch pad is already installed on the H2OMail Server 

PC 


1GB RAM 


CDROM drive 





Before configuring the H2OLaunch Pad please ensure: 

H2OMail Server is Installed and Configured on the 

Network 

The server satcom has been tested with both voice/data 

connections 

You have your mailbox details/server ip address or 

name available

26 


3.5.1 How to Install Launchpad 


2. After a few moments the H2OCommplete Menu will appear 

3. Click on the H2OLaunch Pad Icon. 



6. Click I Accept the Terms of the license agreement 

7. Click Next 

8. Click Complete 

9. Click Next 

10.Click Install 

11.Click Finish when then install is complete to exit the installation

3.5.2 How to Configure Launchpad 

H2OMail 27 

In the Windows Taskbar you will see the H2OLaunch pad Icon, 

Right Click on the Icon and Click on “Login” 

You will now see the Message Transfer Server Window. 

Login with the One of the below Usernames 

Name Username Password 

Bridge XX01 password 

Master XX02 password 

Office XX03 password 

Engineer XX04 password 

Note: these usernames and password are the default username and

28 


passwords. If you made any changes when running the MHS Setup 

the above details may not work. 

Click Ok 

You will now see a Mail Server Popup Window. 

This means you are now connected to the MHS Directory and H2O 

Launch Pad has been installed correctly.

H2OMail 29 

3.6 How to setup your Hardware with H2OMail 

Once H2OMail has been installed in the Chapter "How to Install 

H2OMail Server" it is possible to setup connections over a variety of 

Circuits. Your vessel may have several circuit options. Please see the 

relevant sections for your vessel for details on how to set up these 

connections. 


Before setting up your hardware please ensure: 

The antenna is in the best possible position with signal 

strength strong and consistent 

The equipment is powered on and able to make 

reliable voice calls 

The cabling connecting your satellite equipment to 

your PC is tight and secure

30 


3.6.1 Hardware Wizard 

In the Windows Taskbar you will see the H2OLaunch Pad Icon, 

Right Click on the Icon and Click on “Communications” 

Click Next

When prompted to create a new connection click Yes 

H2OMail 31 

For more detailed instructions please go to the 

section for your satcom.

32 

3.6.2 Iridium 

3.6.2.1 Standard 


The Hardware Set Up Wizard dialog will appear, Click Next 

To accept the recommended selection click Yes

H2OMail 33 

Leave the default description and choose a preferred icon. Click 

Finish 

You will now be prompted as to whether you have a crew calling SIM 

card. If you are unsure, please contact Your Iridium Supplier.

34 


The Circuit Selection window will now appear. Highlight the new 

circuit then click Next then click Dial 

The configuration of Iridium is now complete.

3.6.2.2 OpenPort 

H2OMail 35 

You will need to make sure that before setting up H2OMail for use with 

OpenPort that your computer is connected to the OpenPort via a 

Ethernet cable and that the OpenPort Is operational. 

Check the box “Don’t detect my device”. Click Next

36 


Choose Iridium OpenPort as “Device Type”. Click Next

H2OMail 37 

Leave the description as Iridium OpenPort and choose a preferred 

icon. Click Finish 

The Circuit Selection window will now appear. Highlight the new circuit 

then click Next then Dial 

The configuration of Iridium - OpenPort is now complete.

38 

3.6.3 Inmarsat 

3.6.3.1 Mini-M 


The following example is based on the Thrane & Thrane TT-3064A, 

though other manufacturers e.g. Nera, are supported. 

The Auto Device Detection window will now appear and locate your 

Mini-M unit. 


H2OMail 39 


Finish 

The Circuit Selection window will now appear. 

Highlight the new circuit then click Next then click Dial 

The configuration of Inmarsat Mini-M is now complete.

40 

3.6.3.2 Sat B 9.6 


The following example is based on the Nera Saturn B, though other 

manufacturers e.g. Thrane & Thrane, are supported. 



H2OMail 41 


Finish 


circuit then click Next then click Dial 

The configuration of Inmarsat Sat B - LSD is now complete.

42 

3.6.3.3 Sat B 64K 


You will require a Ramsat Modem to use Sat B HSD. 



H2OMail 43 


Finish 


circuit, click Next then click Dial 

The configuration of Inmarsat Sat B - HSD is now complete.

44 

3.6.3.4 Fleet 

3.6.3.4.1 Fleet 9.6 


Fleet 9.6 is only available on Fleet 33 Terminals 



H2OMail 45 


Finish 


circuit, click Next then click Dial 

The configuration of Fleet 9.6 is now complete.

46 

3.6.3.4.2 Fleet MPDS 


Fleet MPDS is only available on Fleet 33/55/77 Terminals 

MPDS must also be activated on your terminal before proceeding 

with this installation – please check with your airtime provider 

for details 

Before using MPDS with H2OMail, the high speed terminal must be 

configured as a standard modem. The example below is for 

Windows XP – for other operating systems please consult the vendor 

documentation. 

Installing an MPDS Modem 

Go to the Start > Control Panel > Phone and Modem Options

Select the Modems tab. Click Add 

H2OMail 47 

In the install new modem dialog check the “Don’t detect my 

modem; I will select it from a list" box. Click Next

48 


Select modem type “Standard 28800 bps Modem”. Click Next

H2OMail 49 

Select the appropriate COM port. Click Next. Click Finish

50 


The modem should now be installed similar to above. Click 

Properties

H2OMail 51 

Under the “Modem” tab, ensure “Maximum Port Speed” is set to 

115200. 

Click OK

52 


3.6.3.4.2.1 Configuring MPDS Dial Up Netw orking 

Go to Start > Control Panel > Network Connections 

Select “Create a new connection”

Click Next 

H2OMail 53

54 


Select “Connect to the network at my workplace”. Click Next

Select “Dial-up connection”. Click Next 

H2OMail 55

56 


For company name enter MPDS. Click Next

H2OMail 57 

In the phone number dialog enter 1234 for T&T terminals – enter **94# 

for Nera. For other terminal types please consult the 

manufacturer documentation. Click Next

58 


Select “Anyone’s use”. Click Next

Click Finish 

H2OMail 59

60 


For username/password fields please check the documentation for your 

preferred land earth station. Some LESO’s require a username/ 

password while others do not. Once entered, click Properties 

Ensure “Connect Using” is set to the standard modem just added. 

Click on the Options Tab

Uncheck the Box “Redial if Line is dropped” 

Click “Ok” 

H2OMail 61 

The configuration of the dial-up networking is now complete.

62 


3.6.3.4.2.2 Configure H2OMail w ith MPDS 

Open MS Outlook. 

Click the Send/Receive button on the top menu bar. 

You will now see the Send Message List Click Next 

When prompted to create a new connection click YES 


H2OMail 63 

Choose Internet/Wan-Lan Internet TCP as the Device Type. Click 

Next

64 


Change the description to MPDS and choose a preferred icon. Click 

Finish 


circuit then click Properties.

H2OMail 65 

Click “IP Settings” Select Always dial using Connection “MPDS” 

Under Extra Initialization commands Enter +WS45=4 (This command 

informs the Fleet Terminal to go into MPDS Data Mode) 

Click Apply. 

Click OK. 

On Circuit Selection click Next 

Click Dial 

The configuration of MPDS is now complete.

66 

3.6.3.4.3 Fleet ISDN 


Fleet ISDN is only available on Fleet 55/77 & FBB500 Terminals 

The external adaptor would need to be installed and configured with 

Windows prior to installing the H2OMail software. The example 

provided here is for the Eicon Diva ISDN using a USB connection if 

you have any problems installing the external adaptor, please consult 

the vendor documentation. 

The Hardware Set Up Wizard dialog will appear, Click Next

To accept the recommended selection click Yes 

H2OMail 67 


Finish 


then click Next then click Dial 

The configuration of ISDN HDLC is now complete.

68 

3.6.3.4.4 FleetBroadBand 



FBB that your computer is connected to the FBB via a Ethernet cable 

and that the FBB Is operational. 

The Hardware Set Up Wizard dialog will appear, Check Don’t detect 

my device; I will select it from the list. Click Next

On the Right Menu Select FleetBroadband 

On the Left Menu Select Your FBB Type 

H2OMail 69

70 



Finish 


then click Properties 

On the Properties Screen click on BGAN/FBB Tab

H2OMail 71 

Note: If you don’t have a firewall between your FBB and your 

PC please follow the below steps. 

On the BGAN/FBB Tab uncheck “Always deactivate connection 

(Firewalled)” 

In the APN Name, enter the APN Name of your provider e.g xantic. 

bgan.inmarsat.com 

Click Apply then Ok 

Note: If you do have a firewall between your FBB and your PC 

please follow the below steps. 

On the BGAN/FBB Tab uncheck “Always deactivate connection 

(No Firewall)” 

In the APN Name, enter the APN Name of your provider e.g xantic. 

bgan.inmarsat.com 

Click Apply then Ok 


then click Next then Dial

72 


3.6.4 Internet & VSAT 


your VSAT or Internet Connection that your computer is connected to 

the Terminal via a Ethernet cable and that it is operational. 


H2OMail 73 

Choose Internet/Wan-Lan Internet TCP as the Device Type. Click 

Next

74 


Change the description to Internet or VSAT depending on your setup 

and choose a preferred icon. Click Finish 


circuit then click Next. Click Dial

4 H2OAntivirus 

H2OAntivirus 75 

Optimized for the maritime market and based on Sophos , our antivirus 

solution has been designed for use over low bandwidth 

networks. 

The automated download protects ships against malware, viruses and 

dialers and can update all the PCs onboard seamlessly. 


1GB RAM 


CDROM drive 





Before configuring H2OAntivirus please ensure: 

H2OLaunch Pad Is Installed 

You have Subscribed to the H2OAntivirus Service

76 


4.1 How to Install H2OAntivirus 

You will need to follow the below steps on all pcs onboard that you 

wish to be protected with H2OAntivirus. 

Insert the H2OCommplete CD into any CD Rom Drive and wait. 

After a few moments the H2OCommplete Menu will appear. 

Click on the H2OAntivirus install icon. 

The installation process will now begin. Click Next


Click “I accept the terms in the license agreement” Click Next

78 


Click Next to accept the default installation dir: C:\Program 

Files\Sophos

Click “I Will enter these details later” Click Next 

H2OAntivirus 79

80 

Click Next 



Click Finish when the install is complete to exit the installation 

program.

82 


4.2 How to enable Network Updates 

If you are installing the H2OAntivirus on Networked computers you will 

need to install the Launch Pad First. Once you have Installed the H2 

OLaunch Pad please follow the below steps. 

Note: You do not need to follow these steps on the pc 

connected to the satcom. 

In the Windows Taskbar you will see the H2OLaunch pad Icon, 

Right Click on the Icon and Click on “Sophos Antivirus Service” 

You will now see the Sophos Antivirus Screen 

Tick the Box “Enable Sophos Updates” 

If the Communications Server has been automatically Detected it will 

show in the Communications Server Box 

Click Ok You will now receive the daily updates for Sophos-Antivirus 

for this PC.


This will need to be repeated for each PC you wish to Protect using 

H2OAntivirus. 

If the Communications Server is not automatically detected please 

follow the below steps. 

Next to the Communications Server Click on the … Button 

You will now see the Browse for Computer Screen, 

In the Directory Server Box you can either Type in the Name of the PC 

that has the H2OMail Server Installed or select it from the Network 

List. 

Click Ok 

On the Sophos Update Service Settings 

Click Ok 

You will now receive the daily updates for Sophos-Antivirus for this 

PC.

84 


5 H2OE-NOAD 

H2OE-NOAD 85 

USCG Electronic Notice of Arrival/Departure E-Forms are easy to use 

and specifically designed to avoid user error and therefore large fines 

from USCG. Concise structure complies with USCG for faster 

completion with delivery notification returned to the Captain. 


256MB RAM 


CDROM drive 


Microsoft Outlook 98/2000/XP/2003 or 2007 




Before Installing the US eNOA/D Form please ensure: 

For Electronic Notification of Arrival/Departure to the 

USA 

H2OMail Is Installed and Working Correctly

86 


5.1 How to Install H2OE-NOAD 

Insert the H2OCommplete CD into any CD Rom Drive and wait. 

After a few moments the H2OCommplete Menu will appear. 

Click on the H2OE-NOAD install icon. 

Please Wait while the eNOA/D Form is installed 

When Prompted with “All Items Installed” Click Ok

6 H2OPicsFix 

H2OPicsFix 87 

Reduce airtime costs for image transmission by up to 80%. A simple, 

automatic interface strips out pixels whilst maintaining the integrity of 

the image whilst the Captain maintains full control of the quality of the 

final image transmitted. 


256MB RAM 


CDROM drive 

Microsoft Windows XP/2003/Vista or 2008 

Microsoft Outlook 2000/XP/2003 or 2007 




Before Installing H2OPicsFix please ensure: 

You have your Licence Details 

H2OMail Is Installed and Working Correctly

88 


6.1 How to Install H2OPicsFix 

1. Insert the H2OCommplete CD into any CD Rom Drive and wait. 

2. After a few moments the H2OCommplete Menu will appear. 

3. Click on the H2OPicsFix install icon. 



6. Click Next on the Customer Information Screen 

7. Make Sure Complete is Selected and Click Next 

8. Click Install 

9. The program files for H2OPicsFix will now be installed from the 

CD-ROM 

10. Click Finish when the install is complete to exit the installation 

For Details on how to use H2OPicsFix Please refer to the 

H2OCommplete User Guide

7 H2OComms4Crew 

H2OComms4Crew 89 

Send email, SMS, postal letters and even browse the web. 

The ultimate crew communications package from H2OSatellite. 

Standalone or networked this low cost, high end solution involves no 

administration and gives you a significant advantage in crew retention. 


1GB RAM 


CDROM drive 





Before configuring H2OComms4Crew please ensure: 

Your satcom terminal is connected 

The satcom has been tested with voice 

communications 

You have your mailbox details available

90 


7.1 How to Install H2OComms4Crew 

Please Note: If you have already installed H2OMail then you 

already have H2OComms4Crew Installed on your computer. If 

you don't wish to use H2OMail and just wish to use the H2 

OComms4Crew features please continue with the information in 

this chapter. 


2. After a few moments the H2OCommplete Installer Menu will 

appear 

3. Click on the H2OMail Icon. 



6. Click Yes to accept the license agreement 

7. Click Next to accept Program Folder name: Message Handling 

System 

8. The program files for Message Handling System will now be 

installed from the CD-ROM 

9. Click Finish when the install is complete to exit the installation


7.2 How to Configure H2OComms4Crew 

After installation the MHS Setup Wizard starts. This will customize 

settings based on your mailbox details. 

Go to Start > All Programs > Message Handling System 

Click MHS Setup 

The MHS system setup window will now appear. Click Next

92 


Please refer to the separate Mailbox Details handout for your 

specific account information. Click Next


Once entered, check the box to "Confirm the above details are 

correct". Click Next 

Click Next

94 


The MHS/Communications Server is now installed. Click Next 

Click Finish


You will now need to setup Hardware for making Connections with 

H2OComms4Crew - Please see the Chapter "How to setup 

Hardware for making Connections with H2OMail"

96 


7.3 How to Access H2OComms4Crew 

For more Detailed Information on how to Access H2OComms4Crew 

and how to use the System please see the H2OCommplete User 

Guide in Section H2OComms4Crew


7.4 How to Access From Remote Computers 

Before you can access H2OComms4Crew from a remote Computer 

you will need to make sure both the Remote Computer and the Main 

H2OComms4Crew pc are connected to the same network and are 

communicating properly. If you are unsure if they are connected 

please contact our Support Centre prior to continuing with the 

below. 

On the Computer where H2OComms4Crew Is installed follow the 

below steps 

Click on Start 

Click Run 

In the Run Box Type in CMD 

Click Ok 

On the Command Prompt Window Type in IPCONFIG and press 

Enter 

Make a Note of the IP Address 

You can now Close the Command Prompt Window 

Now go the the Remote Computer where you wish to setup Remote 

H2OComms4Crew Access. 

Open an Internet Explorer window 

In the Address Bar enter You will need to enter the below address 

HTTP://IPADDRESS:3500/CREWMAIL/ 

Replace IPADDRESS with the IP Address you obtained from the Main 

H2OComms4Crew PC 

Press Enter

98 


You will now see the H2OComms4Crew System 

To Make it so Each time you open Internet Explorer Follow the Below 

Steps 

In Internet Explorer Click on Tools 

Click on Internet Options 

Under Homepage Click on Use Current 

Click Apply 

Click Ok 

Now each time a user opens Internet Explorer they will see the 

H2OComms4Crew System.

8 H2OSatellite Support 

H2OSatellite Support 99 

Wherever you are…. we are 

H2OSatellite has a dedicated team of support engineers ready to 

assist with technical issues and queries. Our support team have 

many years of practical knowledge in the field of satellite 

communications and messaging. 

We pride ourselves on providing a quality professional service. 

We understand that communications can often be crucial in shipping 

and due to the global nature of our customer base we also offer a 

24/7/365 telephone support service for urgent queries and 

emergencies. 

Support Line: +44 (0) 1925 818 940 

Email: support@h2osatellite.com 

Fax: +44 (0) 1925 814192

H2OCommplete Installation Manual - H2OSatellite

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