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and quantity of the food distributed, and to contract aLabour Insertion officer to boost the possibilities ofthe users finding work.All that has resulted in the fact that in 2012, our useshave increased by 5% compared with the previousyear. It was necessary and we were able to do it. Butwe can’t be complacent about this: while our financingis secured until August 2013, we must enable ourselvesto support our project for as long as is necessary.“BUENA VOLUNTAD EN ACCIÓN” is a non-profit NGOwhich has been active in the district of Poble Sec since1997, to help promote the social and labour inclusionof people on the brink of social marginalisation. Weare a non-religious, non-partisan and independent associationand we work as part of a network of neighbourhoodorganisations with the objective of helpingthe families that are in such circumstances.We work for the inclusion of each of the persons andfamilies through individualised work schemes whichinclude, depending on the persons’ situation, participationin several of our training workshops: teaching,job placement workshop, job search techniques etc.together with the covering of the basic needs of thehome while the family is on the programme.The work programme lasts from 3 to 6 months, duringwhich time the social workers and volunteers try toprovide the family with the tools, knowledge and resourcesthat will help them overcome the circumstanceswhich first made them resort to our association.On top of these projects, which are especiallycentred to adults, there are two more projects thatare intended for two particularly vulnerable groups:children and young people. To the school support projectfor children from age 6 to 13 that we have beendeveloping for the last 10 years, a new project hasbeen added in December called Young People in Action(Jovenes en Acción), including both academic andvocational aspects for young people from age 16 to 25.This project is being carried out jointly by a neighbourAssociation (Poble Sec Per A Tothom) and Buena Voluntaden Acción.Our activities are carried out by our team of volunteersand coordinated by four salaried workers and theBoard of Directors.All our activities, which, all along 2012, representedmore than 10 000 uses and nearly 1000 families attendedto, were mainly made possible through 90people who, in a disinterested way, worked alongwith us on our projects.All along 2012, 938 first visit interviews have beenconducted with persons or families in need of help,and 555 follow-up interviews.Welcome Service and Work PlansThe Welcome service is where information, orientationand assessment are conducted.The social worker is the person in charge of attendingto all the demands, giving information, guiding towardsadequate resources or programming a secondinterview if the person can effectively be attended byBuena Voluntad in Acción.Characteristics of the persons attended to in theSocial Worker’s office in 2012It is notable that almost 60% were women; and morethan half (56%) were between 31 and 50 of age. A majoritywere people from North Africa, Latin America,the Asian continent and people of Spanish nationality.Much fewer were people from sub-Saharan Africa andfrom the rest of the European continent.As for living conditions, a majority of the individualsand families live in sublet rooms in shared flats: 42% ofthe persons attended, sublet a room in a shared flat,while 36% rent a flat or a studio.As for the ways these people come into contact withthe Association, a majority do it directly, whereas theothers are referred by the municipality’s social servicescentres (which, to note, have sent us almosttwice as many people in 2012 than the year before).Job Placement WorkshopThe JOB PLACEMENT WORKSHOP is a collective workshopwhich takes place on Monday and Thursday mornings.It a service meant to provide support in thesearch for a job, and it offers several modalities.First of all, it is a place where one can get assessmentand advice on job searching techniques, as well as onhow to improve one’s linguistic abilities in phone callsand interviews.Secondly, it offers a space where lists are put at theusers’ disposition of up-to-date job offers previouslyestablished by us using the Internet, classifieds andour own resources. In this space, the users are alsoprovided with the tools necessary such as laptops, telephones,access to their digital Curriculum Vitae,models of presentation letters and announces etc.In the last term of 2012, we were able to extend thenumber of people in the workshop to up to 35.RESULTS154 persons attended the Job Placement46