TVT Kotimme 2/2021
Kotimme on TVT Asunnot Oy:n kaksi kertaa vuodessa ilmestyvä asukaslehti.
Kotimme on TVT Asunnot Oy:n kaksi kertaa vuodessa ilmestyvä asukaslehti.
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Safe, equitable housing<br />
<strong>TVT</strong> ASUNNOT tenancy agreements<br />
are being updated, and the<br />
reform concerns all residents. The<br />
legislative requirements are in<br />
the background as well as the wish to treat<br />
our residents equitably. With the updating<br />
of tenancy agreements, the same equitable<br />
terms for residence apply to all.<br />
The updating of tenancy agreements<br />
is continuing, one area and residential<br />
building at a time. The schedule is being<br />
supplemented online at www.tvt.fi/vuokrasopimus.<br />
The goal is that all tenancy agreements<br />
will be equitable by the end of 2023.<br />
All residents have received a notice<br />
regarding the updating of their tenancy<br />
agreements in the autumn. When the residential<br />
tenancy agreement update starts, a<br />
notice will appear on the bulletin board and<br />
the resident will receive the updated agreement<br />
for signing by post.<br />
The most essential<br />
changes to the tenancy<br />
agreement<br />
• The rent increase condition is to be<br />
entered into the tenancy agreement.<br />
• Smoking is prohibited in residences<br />
as well as on the balconies, patios,<br />
courtyards and in the building’s common<br />
facilities.<br />
• Water is to be charged in accordance<br />
with consumption.<br />
• The conditions with regard to moving<br />
away are supplemented by a contractual<br />
penalty, which is charged if the move is<br />
delayed beyond the date agreed.<br />
A new look in customer service<br />
<strong>TVT</strong> ASUNNOT’S street-level<br />
customer service facility has been<br />
given a bright new appearance as<br />
a result of renovation. At the same<br />
time, the premises have been renewed to<br />
make taking care of matters at <strong>TVT</strong> easier.<br />
As a result of the renovation, meeting<br />
facilities have been built on the street level,<br />
providing privacy in addition to peace<br />
and quiet for the discussion of subjects<br />
connected with your own housing. The<br />
location and furnishing of other customer<br />
service points have also been considered to<br />
ensure that peaceful and convenient dealings<br />
with the public are possible.<br />
All personal customer service is now<br />
concentrated on the street level. As a result,<br />
you no longer need to climb the stairs to the<br />
second floor to deal with our office: rather,<br />
our experts come to personally greet you.<br />
To ensure that taking care of business goes<br />
as smoothly as possible, take advantage of<br />
making an appointment with our service<br />
consultancy via our website at www.tvt.<br />
fi/ajanvaraus. By using the form, briefly<br />
explain what the subject concerns and<br />
submit your contact information. We’ll get<br />
in touch with you to resolve the matter. If<br />
what you wish to discuss requires a visit to<br />
our office, we will reserve a personal service<br />
appointment for you.<br />
In connection with the renovation, an<br />
infopoint has been set up in the customer<br />
service facility where we provide general<br />
counselling and guidance. You can also<br />
bring forms and enclosures linked with your<br />
housing to the infopoint.<br />
The keys for tenancy agreements that are<br />
ending are still returned by leaving them in<br />
the mailbox next to the outer door. Alternatively,<br />
you can leave your keys at the infopoint<br />
during office hours.<br />
<strong>Kotimme</strong> / 31