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TVT Kotimme 2/2021

Kotimme on TVT Asunnot Oy:n kaksi kertaa vuodessa ilmestyvä asukaslehti.

Kotimme on TVT Asunnot Oy:n kaksi kertaa vuodessa ilmestyvä asukaslehti.

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Safe, equitable housing<br />

<strong>TVT</strong> ASUNNOT tenancy agreements<br />

are being updated, and the<br />

reform concerns all residents. The<br />

legislative requirements are in<br />

the background as well as the wish to treat<br />

our residents equitably. With the updating<br />

of tenancy agreements, the same equitable<br />

terms for residence apply to all.<br />

The updating of tenancy agreements<br />

is continuing, one area and residential<br />

building at a time. The schedule is being<br />

supplemented online at www.tvt.fi/vuokrasopimus.<br />

The goal is that all tenancy agreements<br />

will be equitable by the end of 2023.<br />

All residents have received a notice<br />

regarding the updating of their tenancy<br />

agreements in the autumn. When the residential<br />

tenancy agreement update starts, a<br />

notice will appear on the bulletin board and<br />

the resident will receive the updated agreement<br />

for signing by post.<br />

The most essential<br />

changes to the tenancy<br />

agreement<br />

• The rent increase condition is to be<br />

entered into the tenancy agreement.<br />

• Smoking is prohibited in residences<br />

as well as on the balconies, patios,<br />

courtyards and in the building’s common<br />

facilities.<br />

• Water is to be charged in accordance<br />

with consumption.<br />

• The conditions with regard to moving<br />

away are supplemented by a contractual<br />

penalty, which is charged if the move is<br />

delayed beyond the date agreed.<br />

A new look in customer service<br />

<strong>TVT</strong> ASUNNOT’S street-level<br />

customer service facility has been<br />

given a bright new appearance as<br />

a result of renovation. At the same<br />

time, the premises have been renewed to<br />

make taking care of matters at <strong>TVT</strong> easier.<br />

As a result of the renovation, meeting<br />

facilities have been built on the street level,<br />

providing privacy in addition to peace<br />

and quiet for the discussion of subjects<br />

connected with your own housing. The<br />

location and furnishing of other customer<br />

service points have also been considered to<br />

ensure that peaceful and convenient dealings<br />

with the public are possible.<br />

All personal customer service is now<br />

concentrated on the street level. As a result,<br />

you no longer need to climb the stairs to the<br />

second floor to deal with our office: rather,<br />

our experts come to personally greet you.<br />

To ensure that taking care of business goes<br />

as smoothly as possible, take advantage of<br />

making an appointment with our service<br />

consultancy via our website at www.tvt.<br />

fi/ajanvaraus. By using the form, briefly<br />

explain what the subject concerns and<br />

submit your contact information. We’ll get<br />

in touch with you to resolve the matter. If<br />

what you wish to discuss requires a visit to<br />

our office, we will reserve a personal service<br />

appointment for you.<br />

In connection with the renovation, an<br />

infopoint has been set up in the customer<br />

service facility where we provide general<br />

counselling and guidance. You can also<br />

bring forms and enclosures linked with your<br />

housing to the infopoint.<br />

The keys for tenancy agreements that are<br />

ending are still returned by leaving them in<br />

the mailbox next to the outer door. Alternatively,<br />

you can leave your keys at the infopoint<br />

during office hours.<br />

<strong>Kotimme</strong> / 31

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