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DR. Nursalam, M.Nurs (Hons) - Fakultas Keperawatan - Unair

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PENGUKURAN TINGKAT<br />

KEPUASAN PASIEN<br />

<strong><strong>Nurs</strong>alam</strong> (2003). Konsep & Penerapan Metodologi Ilmu<br />

<strong>Keperawatan</strong>. Jakarta: Salemba Medika. Hal. 189-191<br />

<strong><strong>Nurs</strong>alam</strong> (2002). Manajemen <strong>Keperawatan</strong>. Aplikasi dan<br />

Praktik Kep. Profesional. Jakarta: Salemba Medika. Hal.<br />

172-173 – dikembangkan dari Instrumen Akreditasi<br />

Depkes (1992).

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