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p e l a n s t r a t e g i k 2 0 1 1 - 2 0 1 2 p e l a n s t r a t e g i k k e m e n t e r i a n k e r j a r a y a 2 0 1 1 - 2 0 2 0 K E M E N T E R I A N K E R J A R A Y A M A L A Y S I A CHALLENGES “We have been constantly ahead of the curve in successfully meeting our domestic and global challenges” “Among our most daunting challenge is caused by the rapid rate of globalisation, individuals thousands of miles apart can now network and interact with each other with the click of a button. This compels us to change how we plan and conduct our core business: we need to be more mindful of public sensatives and aspirations. Ultimately it requires the public service to be more accountable to their constituents, to better manage expectations” YAB Dato’ Sri Mohd Najib bin Tun Hj. Abdul Razak 8 October 2010 “What’s unique cannot be universal. What’s universal threatens, and is threatened, by what’s unique.” Harlan Cleveland, 2002 Nobody In Charge : Essays On the Future of Leadership 32
p e l a n s t r a t e g i k 2 0 1 1 - 2 0 1 2 p e l a n s t r a t e g i k k e m e n t e r i a n k e r j a r a y a 2 0 1 1 - 2 0 2 0 K E M E N T E R I A N K E R J A R A Y A M A L A Y S I A STAKEHOLDERS/PELANGGAN & EKSPEKTASI 33
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bahagian 3 ekspektasi stakeholders/pelanggan - Kementerian Kerja ...

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