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code of conduct (pedoman perilaku) - PT. Jasa Raharja

code of conduct (pedoman perilaku) - PT. Jasa Raharja

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Sikap kepada Pelanggan<br />

�� Pelanggan<br />

- sikap empati dan ramah<br />

- sistem jemput bola<br />

- prinsip 5 T (tepat ( tepat informasi, informasi,<br />

tepat jaminan, jaminan<br />

tepat subyek, subyek,<br />

tepat waktu, waktu,<br />

tepat tempat) tempat<br />

- kemudahan proses pembayaran iw & sw<br />

- kecepatan & kemudahan akses informasi<br />

- tidak membedakan pelanggan

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