CIPELLETTI - Il Caso Cemat Spa.pdf - Aica
CIPELLETTI - Il Caso Cemat Spa.pdf - Aica
CIPELLETTI - Il Caso Cemat Spa.pdf - Aica
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ITIL V2: Service Support<br />
La relazione tra i processi<br />
Erroneous CMDB Data Reporting<br />
Incidents<br />
Requests<br />
Compliants<br />
RFC<br />
Users<br />
Communication<br />
Updates<br />
Workarounds<br />
Closure<br />
Management<br />
Reports<br />
Support<br />
Groups<br />
Functional<br />
Escalation<br />
Service<br />
Desk<br />
SLA Information<br />
Service Level<br />
Management<br />
Service<br />
Owner<br />
Communicate Progress<br />
Hierarchical Escalation<br />
Incident<br />
Management<br />
RFC<br />
Forward Schedule of Change<br />
Projected Service Availability<br />
Change<br />
Management<br />
Management<br />
Enterprise<br />
Toolset<br />
Incidents automatically<br />
logged<br />
Automatic<br />
updates/status changes<br />
Configuration Details<br />
Problem<br />
Identification<br />
Resolution / Workaround<br />
Information<br />
Problem<br />
Management<br />
Configuration<br />
Management<br />
CMDB<br />
Knowledge<br />
Base<br />
Problem/Error<br />
Database<br />
© <strong>Cemat</strong> – Riservato –<br />
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