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Denken over organisatie en management

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Kwaliteits zorg<br />

● Philip Crosby<br />

● Gebaseerd op de idee<strong>en</strong> van W. Deming<br />

– Deming kwaliteit's cyclus<br />

● Plan<br />

● Do<br />

● Check<br />

● Act<br />

● Zero defects filosofie<br />

– strev<strong>en</strong> naar ge<strong>en</strong> fout<strong>en</strong> in process<strong>en</strong><br />

– kwaliteits controle exclusief bij fabricage<br />

● 20% kost<strong>en</strong> reductie

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