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Denken over organisatie en management

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Herstructurer<strong>en</strong> van<br />

bedrijfsprocess<strong>en</strong><br />

● Michael Hammer<br />

● Basise<strong>en</strong>heid van werk is de 'taak'<br />

● E<strong>en</strong>voudige tak<strong>en</strong> -> laaggeschoolde m<strong>en</strong>s<strong>en</strong><br />

● Onderscheid uitvoerders <strong>en</strong> managers<br />

● Aandacht:<br />

– Flexibiliteit<br />

– Kwaliteit<br />

– Service<br />

– Besparing <strong>over</strong>head<br />

● Ge<strong>en</strong> bureaucratie:<br />

– Ge<strong>en</strong> traagheid<br />

– Ge<strong>en</strong> inflexibliteit

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