04.03.2013 Views

Making a complaint - Public Schools NSW

Making a complaint - Public Schools NSW

Making a complaint - Public Schools NSW

SHOW MORE
SHOW LESS

Create successful ePaper yourself

Turn your PDF publications into a flip-book with our unique Google optimized e-Paper software.

Awf‡hvM `vwLj<br />

wcZvgvZv, †mev`vbKvix Ges QvÎ-QvÎx‡`i Rb¨ GKwU MvBW<br />

Avgv‡`i †mevmg~‡ni †Kvb w`K<br />

m¤ú‡K© Avcbvi hw` †Kvb D‡ØM ev<br />

Awf‡hvM _v‡K, Zv Avcbvi KvQ †_‡K<br />

Avgiv ïb‡Z AvMÖnx|<br />

Avcbvi D‡ØM wb‡q ¯‹z‡ji mv‡_ K_v ejvi Rb¨<br />

Avgiv Avcbv‡K DrmvwnZ Kwi KviY †ekxifvM<br />

mgm¨vB ¯‹z‡ji Awdm Kg©x, Avcbvi mš—v‡bi<br />

wkK ev ¯‹zj Aa¨‡i mv‡_ K_v e‡j mgvavb Kiv<br />

†h‡Z cv‡i| Zviv Avcbvi mš—vb‡K wP‡b Ges GwU<br />

Avcbv‡K mvnvh¨ Kivi Rb¨ me‡P‡q fv‡jv ¯’vb|<br />

GQvovI, Avcbvi D‡ØM m¤ú‡K© Zv‡`i‡K hZ<br />

ZvovZvwo Rvbv‡eb ZZB DËg|<br />

wK m¤ú‡K© Awf‡hvM n‡Z cv‡i?<br />

Avcwb GKwU Awf‡hvM Ki‡Z cv‡ib:<br />

Avgv‡`i †`qv †h †Kvb †mevmg~n m¤ú‡K©<br />

Kg©x‡`i AvPiY ev wm×vš— m¤ú‡K©<br />

Abykxjb, bxwZ ev c×wZ m¤ú‡K©|<br />

<strong>NSW</strong> DEPARTMENT OF EDUCATION AND COMMUNITIES<br />

wKfv‡e Awf‡hvM Kiv hvq<br />

Avcbvi mš—v‡bi wk‡Ki mv‡_ Avcbvi D‡ØM<br />

wb‡q cÖ_‡g Av‡jvPbv Kiv me‡P‡q fv‡jv|<br />

Zv‡`i mv‡_ mvvZ Kivi Dchy³ mgq †ei<br />

Ki“b A_ev ¯‹z‡j †dvb K‡i wk‡Ki mv‡_<br />

mvv‡Zi mgq †P‡q wbb|<br />

Avcwb hw` djvdj wb‡q Lykx bv †nvb, A_ev<br />

Avcbvi hw` g‡b nq ‡h wkK‡`i mv‡_ K_v<br />

ejv mwVK bq, Zvn‡j Avcbvi D‡ØM wb‡q<br />

Aa¨‡i mv‡_ Av‡jvPbv Kivi Rb¨ †dvb K‡i<br />

GKwU mvv‡Zi mgq wbb|<br />

mvv‡Zi mgq Avcbvi mnvqZvi Rb¨ Avcwb<br />

GKRb eÜz ev AvZ¥xq‡K m‡½ Avb‡Z cv‡ib|<br />

Avcbvi hw` GKRb †`vfvlxi cÖ‡qvRb nq,<br />

Avgiv Zvi Av‡qvRb Ki‡Z cvwi - ïaygvÎ<br />

Av‡M †_‡KB Zv Avgv‡`i‡K Rvbvb|<br />

Avcbvi Awf‡hvM hw` Aa¨‡K wb‡q nq,<br />

Zvn‡j Avcbv‡K Avcbvi GjvKvi ¯‹zj wkv<br />

cwiPvj‡Ki mv‡_ †hvMv‡hvM Ki‡Z n‡e|<br />

¯‹z‡ji Awdm Kg©x‡`i Kv‡Q Zv‡`i bvg Ges<br />

†dvb bv¤^vi wRÁvmv Ki“b|<br />

Avcbvi Awf‡hvM hw` A-AvbyôvwbKfv‡e<br />

mgvavb Kiv bv hvq, Zvn‡j Avgiv Avcbv‡K<br />

wjwLZfv‡e †`qvi Rb¨ ej‡Z cvwi| GwU<br />

¸i“Z¡c~Y© †h, Avcwb cwiw¯’wZi eY©bv<br />

wbw`©ófv‡e Aš—©fz³ Ki‡eb Ges Avcbvi<br />

Awf‡hv‡Mi djvdj wb‡q wK Ki‡Z Pvb Zv<br />

Avgv‡`i ej‡eb| Avcbvi hw` cÖ‡qvRb nq,<br />

Avgiv Avcbvi Awf‡hvM †jLvi e¨vcv‡i<br />

mvnvh¨ Ki‡Z cvwi|<br />

<strong>Making</strong> a <strong>complaint</strong><br />

A guide for parents, carers and students<br />

Avgvi Awf‡hvM wK †Mvcb _vK‡e?<br />

‡h e¨w³ Avcbvi Awf‡hvM wb‡q KvR Ki‡e, hw`<br />

Avcbvi †K‡mi †‡Î †MvcbxqZv cÖ‡hvR¨ nq<br />

Zvn‡j Avcbv‡K Rvbv‡e, wKš‘ GwU wbwðZ Kiv<br />

hv‡e bv| Avcbvi Awf‡hvM hw` Ab¨ †Kvb e¨w³<br />

m¤ú‡K© nq, Zvn‡j Zv‡`i Awf‡hvM Rvbvi AwaKvi<br />

Av‡Q Ges G e¨vcv‡i cÖwZwµqv Rvbv‡bvi my‡hvM<br />

Zv‡`i‡K †`qv n‡e|<br />

Avwg wK †ebv‡g Awf‡hvM Ki‡Z cvwi?<br />

nu¨v, Avcwb Avcbvi Awf‡hvM †ebv‡g Ki‡Z<br />

cv‡ib|wKš‘ Avcwb hw` Avcbvi mv‡_ †hvMv‡hv‡Mi<br />

we¯—vwiZ Z_¨ bv †`b Ges Av‡iv Z‡_¨i cÖ‡qvRb<br />

nq, Zvn‡j †ebvgx Awf‡hvM mgvavb Kiv Kómva¨<br />

n‡Z cv‡i|<br />

Avcwb wK Avkv Ki‡Z cv‡ib<br />

Avcbvi Awf‡hvM wKfv‡e cwiPvwjZ n‡e Zv wbf©i<br />

K‡i GwU wK m¤ú‡K©| †ekxifvM Awf‡hvM `ªyZ Ges<br />

A-AvbyôvwbKfv‡e mevi mš‘wó wb‡q mgvavb Kiv<br />

hvq ïaygvÎ wk‡Ki DwØMœ ev Aa¨‡i mv‡_ K_v<br />

e‡j|<br />

wKQz Awf‡hvM GKwU wbw`©ó bxwZ ev we‡kl AvB‡bi<br />

Aax‡b mgvavb Kiv hvq (†hgb †ckvMZ ¯^v¯’¨<br />

I wbivcËv A_ev ˆelg¨-we‡ivax bxwZ)| Avcbvi<br />

Awf‡hvM hw` GB ai‡bi n‡q _v‡K Zvn‡j<br />

Avcbv‡K Rvbv‡bv n‡e| Avcbvi Awf‡hvM wb‡q<br />

whwb KvR Ki‡Qb †m e¨w³i bvg Ges †hvMv‡hv‡Mi<br />

bv¤^vi Avcbv‡K ejv n‡e|<br />

KL‡bv KL‡bv Lye ¸iyZ¡c~Y© ev RwUj Awf‡hvM<br />

Z`‡š—i cÖ‡qvRb nq| G¸‡jv mgvav‡b `xN© mgq<br />

jvM‡Z cv‡i| hw` Ggb nq, Zvn‡j Avcbvi<br />

Awf‡hv‡Mi AMÖMwZ Ges djvdj †dv‡b ev<br />

wjwLZfv‡e wbqwgZ Rvbv‡bv DwPZ hZw`b ch©š— bv<br />

Gi mgvavb n‡”Q|<br />

‡h e¨w³ Avcbvi Awf‡hvM wb‡q KvR Ki‡Q Zvi<br />

KvQ †_‡K hw` hyw³m½Z mg‡q wKQz bv †kv‡bb,<br />

Zvn‡j Zv‡`i †dvb K‡i wRÁvmv Ki“b wK n‡”Q|<br />

Bengali


m¤¢ve¨ wK djvdj n‡Z cv‡i?<br />

1. Awf‡hvM †bqv n‡q‡Q Ges wb‡¤œv³ GK ev<br />

GKvwaK Kg© Avcbv‡K †`qv †h‡Z cv‡i:<br />

cwiw¯ ’wZ w VK ev Db œwZi Rb¨ KvR Kiv<br />

gv<br />

e¨vL¨v<br />

¯^xKv‡ivw³ †h cwiw¯’wZ wfbœfv‡e ev fv‡jvfv‡e<br />

cwiPvjbv Kiv †h‡Zv<br />

wbðqZv cÖ`vb †h NUbvi wei“‡× Awf‡hvM<br />

Avbv n‡q‡Q Zv cybivq NU‡e bv<br />

Avevi hv‡Z bv N‡U Zvi Rb¨ †bqv<br />

c`‡cmg~‡ni e¨vL¨v<br />

Awf‡hv‡Mi cwi‡cÖw‡Z wefv‡Mi bxwZ¸‡jv<br />

ch©v‡jvPbvi D‡`¨vM<br />

2. Avcbvi Awf‡hvM MÖnb Kiv nqwb| Avcbv‡K<br />

Gi KviY cwi®‹vifv‡e †`qv DwPZ|<br />

‡Uwj‡dvb †`vfvlx †meve¨e¯’v<br />

Avcbvi hw` Av‡iv Z‡_¨i cÖ‡qvRb nq Ges Bs‡iRx mnvqZvi cÖ‡qvRb nq, `qv K‡i †`vfvlx †meve¨e¯’vi 131 450 †Uwj‡dvb bv¤^v‡i †dvb Ki“b| Avcbvi †h fvlvi<br />

cÖ‡qvRb Ges Avcwb hvi mv‡_ †hvMv‡hvM Ki‡Z Pvb, Zvi †dvb bv¤^vi Acv‡iUi‡K ejyb| Acv‡iUi H bv¤^v‡i †dvb Ki‡e Ges Avcbv‡K Avcbv‡`i Av‡jvPbvq<br />

mnvqZv Ki‡Z GKRb †`vfvlx jvB‡b w`‡e| GB †mevi Rb¨ Avcbv‡K †Kvb wd w`‡Z n‡e bv|<br />

Av‡iv Z_¨ (Further information)<br />

Avcbvi ¯‹z‡ji ‡Uwj‡dvb bv¤^vi (Telephone number of your school)<br />

¯‹z‡ji B-‡gBj wVKvbv (School email address)<br />

¯‹zj wkv cwiPvj‡Ki †Uwj‡dvb bv¤^vi (Telephone number of Director of School Educaton)<br />

I‡qemvBU (Website) http://www.dec.nsw.gov.au/about-us/how-we-operate/how-we-handle-<strong>complaint</strong>s/<br />

© December 2012<br />

<strong>NSW</strong> Department of Education and Communities<br />

GPO Box 33<br />

Sydney <strong>NSW</strong> 2001<br />

Australia<br />

T 9561 8000<br />

www.dec.nsw.gov.au<br />

<strong>NSW</strong> DEPARTMENT OF EDUCATION AND COMMUNITIES<br />

Avwg hw` djvdj wb‡q Lykx bv nB,<br />

Zvn‡j wK n‡e?<br />

Avcwb hw` djvdj wb‡q Lykx bv †nvb, Zvn‡j<br />

¯‹zj wkv cwiPvjK ev wefv‡Mi ‡h kvLv Avcbvi<br />

Awf‡hvM g~j¨vqb K‡i‡Q, Zv‡`i mv‡_ †hvMv‡hvM<br />

K‡i Avcbvi Awf‡hvM cybtwePv‡ii Rb¨ ej‡Z<br />

cv‡ib|<br />

Avcbvi ¯‹z‡ji cÖkvmwbK Awdm ‡_‡K ev wefv‡Mi<br />

myBP‡ev‡W©i 02 9561 8000 bv¤^v‡i †Uwj‡dvb K‡i<br />

Avcwb bvg Ges bv¤^vi †c‡Z cv‡ib|<br />

Avwg hw` GL‡bv djvdj wb‡q mš‘ó bv<br />

nB Zvn‡j wK n‡e?<br />

Avcwb hw` g‡b K‡ib ‡h b¨vh¨fv‡e Avcbvi mv‡_<br />

AvPib Kiv nqwb A_ev djvdj A‡hŠw³K, Zvn‡j<br />

Avcwb GKwU ¯^vaxb ms¯’v †_‡K ch©v‡jvPbv PvB‡Z<br />

cv‡ib| evB‡ii ms¯’v hviv Avcbv‡K mnvqZv Ki‡Z<br />

cv‡i Zv‡`i g‡a¨ AšZ©fz³:<br />

<strong>NSW</strong> b¨vqcvj<br />

<strong>NSW</strong> Ombudsman<br />

T 02 9286 1000<br />

www.ombo.nsw.gov.au<br />

<strong>NSW</strong> ˆelg¨ we‡ivax mwgwZ<br />

Anti-Discrimination Board of <strong>NSW</strong><br />

T 02 9268 5555<br />

www.lawlink.nsw.gov.au/ADB<br />

Bengali

Hooray! Your file is uploaded and ready to be published.

Saved successfully!

Ooh no, something went wrong!