BAM 312 Unit 1 Exam Answers (CCU)
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<strong>BAM</strong> <strong>312</strong> <strong>Unit</strong> 1 <strong>Exam</strong> <strong>Answers</strong><br />
(<strong>CCU</strong>)<br />
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<strong>BAM</strong> <strong>312</strong> <strong>Unit</strong> 1 <strong>Exam</strong> <strong>Answers</strong> (<strong>CCU</strong>)<br />
California Coast University<br />
1. When it comes to communication skills, employers express particular frustration with ____________.<br />
2. Which of the following is not a characteristic of effective business messages?<br />
3. The term corporate culture refers to ____________.<br />
4. Every organization has a(n) ____________.<br />
5. In the first step of the communication process, the sender ____________.<br />
6. Whereas Business Communication 1.0 tends to emphasize _____________, Business Communication 2.0<br />
focuses more on _____________.<br />
7. All of the following are examples of unethical communication except _____________.<br />
8. To help establish clear guidelines for ethical behavior, many companies provide employees a written<br />
_____________.<br />
9. Which of the following is not a way teams help organizations to succeed?<br />
10. Groupthink refers to ____________.<br />
11. You and several coworkers serve on a task force charged with updating the company personnel policy<br />
manual. To proceed effectively, you should concentrate on ____________.<br />
12. ___________ are informal standards of conduct that team members share.<br />
13. If you are engaging in critical listening, your goal is to ____________.<br />
14. In part, poor listening occurs because listeners ____________.<br />
15. When introducing yourself to someone in a business context, you should always include a brief description<br />
of ____________.<br />
16. Using mobile phones during meetings is _____________.<br />
17. Culture influences a person’s understanding of _____________.<br />
18. To convey meaning in a low-context culture such as the one existing in Germany, people rely more on<br />
____________.<br />
19. Women executives who travel abroad ____________.<br />
20. When writing letters to businesspeople in other countries, you should<br />
21. When preparing a message to someone from another culture, you should ____________.<br />
22. The three primary steps involved in preparing a business message are ____________.<br />
23. In developing business messages, the step during which you step back to see whether you have expressed<br />
your ideas clearly is ____________.<br />
24. A knowledge-management system ____________.<br />
25. After sending project cost estimates to a longtime client, you realize you failed to include information on<br />
some discount options. The best thing to do is ____________.
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