Complaints and their Adjustments
Complaints and their Adjustments
Complaints and their Adjustments
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<strong>Complaints</strong> <strong>and</strong> <strong>their</strong> <strong>Adjustments</strong><br />
Contiletters<br />
<strong>Complaints</strong> <strong>and</strong> <strong>their</strong> adjustments 1<br />
dearsirsonmay26weorderedaconsignmentof300PROTECTOsecuritydrawersfromyoumu<br />
chtoourregretwehavetoinformyouthat59ofthedrawersarrivedinanunsatisfactoryconditio<br />
nobviouslyourpackinginstructionshadnotbeenfollowedcarefullyenoughwehopethatyou<br />
willarrangeforreplacementstobedispatchedtousstraightawayinviewoftheurgencywemust<br />
insistondeliverybyairfreightpleaseinformusbyphonewhenwecanexpectdeliverythedama<br />
geddrawerswillofcoursebereturnedtoyouatyourexpensewehopethatyouwilldoyourbestt<br />
oexecutefurtherorderswithgreatestcarefaithfullyyours<br />
<strong>Complaints</strong> <strong>and</strong> <strong>their</strong> adjustments 2<br />
wemustapologizeforthiserror<strong>and</strong>hopethatitwillnotcauseyouanyseriousinconvenienceto<br />
savetimewehaveasliedthefrenchcustomertosendthegoodstoyourcompanyattheearliestp<br />
ossibledatewehavereceivedyourphonecallthismorning<strong>and</strong>aresorrytolearnthattheshipme<br />
ntwhichwedeliveredonseptember3doesnotcomplywiththeorderwhichyouplacedwithus<br />
onaugust15accordinglywewouldliketoaskyoutosendtheconsignmentwhichyoureceivedt<br />
oourfrenchcustomerwhoseaddressyoufindenclosedallchargesatourexpenseverytrulyyou<br />
rsoncheckinginourdispatchdepartmentwefoundoutthattheconsignmentwhichyoureceiv<br />
edwasintendedforacustomerinfrancewhointurntookdeliveryoftheconsignmentwhichwa<br />
sintendedforyouladies<strong>and</strong>gentlemen<br />
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