Frische Luft im Sortiment Erweitertes Angebot in der Pneumatik

PRAXIS PRACTICAL
PRACTICAL PRAXIS
CLOSE PROXIMITY, SHORT RESPONSE TIMES
BSH HAUSGERÄTE BENEFITS FROM THE FULL-SERVICE OFFER
Text: Nikolaus Fecht & KE-Communication
Whether industrial, fluid or 24-hour services, all HANSA-FLEX services are characterised by outstanding reliability, rapid speed and
great proximity. And for the BSH Hausgeräte GmbH vacuum cleaner plant in Bad Neustadt, this proximity is even greater than ever –
for a simple reason: the plant and the local HANSA-FLEX branch are direct neighbours.
BSH Hausgeräte GmbH
BSH Hausgeräte GmbH
BSH Hausgeräte GmbH ist der größte Hausgerätehersteller in Europa. 2013
erzielte das Unternehmen einen Umsatz von rund 10,5 Milliarden Euro. Der
Konzern hat 42 Produktionsstandorte in 13 Ländern in Europa, USA, Lateinamerika
und Asien. Für BSH sind weltweit rund 50.000 Mitarbeiter tätig.
BSH Hausgeräte GmbH is Europe’s largest household appliance manufacturer.
In 2013, the company generated a turnover of approximately 10.5 billion
euros. The group has 42 production sites in 13 countries in Europe, North
America, Latin America and Asia. Worldwide, BSH employs approximately
50,000 people.
Alexander Cilluffo is a field sales technician
at the HANSA-FLEX branch in Bad Neustadt.
If he or anyone else from his team under
workshop manager Sascha Diemar is called for
a service job, the modern, fully equipped service
vehicles are used. When assisting BSH Hausgeräte
GmbH, however, the use of a vehicle is often not
necessary. This is because the two companies are
neighbours. Germany’s largest vacuum cleaner
plant has been owned by BSH since 1996 and has
to face global competition every single day. The
company therefore uses the latest production
processes for the world-famous vacuum cleaner
fans and high-precision, multi-component, large
plastic parts. In this environment, downtime
is business critical, making reliable service extremely
important.
A SOUGHT-AFTER ONE-STOP
PARTNER
This particularly applies to the maintenance of the
hydraulic components used in the production process.
Eight toolmakers, four fitters and four electricians
are responsible for servicing at BSH. Their area
of responsibility includes 28 injection moulding machines
that are used to produce plastic housing components
weighing up to 1,000 grams. The hydraulics
in the plastic machines work at a maximum operat-
THE ALPHANUMERIC
CODE IDENTIFIES ALL
PRODUCT FEATURES
ing pressure of 170 bar. “Process-reliable systems and
machines are critical to our production processes. We
are pleased to have a professional system partner
who can offer complete hydraulic services right next
door in the form of HANSA-FLEX”, explains Marco
Geis, head of servicing at BSH.
EFFICIENT MATERIAL LOGISTICS
The opening of the Bad Neustadt site in 2008 brought
about new customer service opportunities. The proximity
enabled even faster services. In most cases, BSH
now no longer needs its own warehouse for spare
parts such as hoses, screw fittings, seals, valves and
consumable materials. The company has therefore
reduced its warehousing costs while retaining the
same optimum supply level because HANSA-FLEX
constantly keeps all parts in stock. The HANSA-FLEX
X-CODE makes ordering and the spare parts procurement
process far simpler. The alphanumeric code
identifies all product features of hydraulic connection
elements – as precisely as a fingerprint. “This eliminates
the possibility of misunderstandings. Spare
parts are always available to us quickly and the hose
lines can be assembled without any time-consuming
queries”, reports Geis from experience.
ADDED VALUE THROUGH SERVICE
Like all other sites,
HANSA-FLEX Bad Neustadt
has tailored its
range of products and
services to customer requirements.
“We naturally
also cover the whole
range of products and
services in Bad Neustadt
but we also specialise in injection moulding”, explains
Cilluffo.
This is something that BSH particularly values: “The
fluid service and industrial service divisions play a
major role in safeguarding system availability in our
production facilities”, comments Geis. For example,
the fluid service division ensures effective oil servicing
in order to reliably prevent excessive component
wear and thus disruptions and even production
downtime. The hydraulic specialists in the industrial
service division are responsible for inspecting, maintaining
and servicing machines on site in the plant.
HANSA-FLEX can even provide optimisation services
and completely refurbish production systems.
24-HOUR SERVICE
The branch also offers the popular mobile rapid hydraulic
service for emergencies. If on-site assistance is required,
a customer service employee with a fully equipped
workshop vehicle can be contacted around the clock.
Hoses are assembled and repairs conducted in the service
vehicle itself to keep downtime to a minimum.
A TRIED-AND-TESTED
SYSTEM PARTNERSHIP
One factor that is particularly well received by BSH
is that HANSA-FLEX provides not only components
and services but also professional advice about all
hydraulics-related matters: “Even in the field of
fluid technology, we sometimes come across tricky
challenges. We have specialist contacts in the
HANSA-FLEX branch for all questions. The urgent
jobs that we often receive in production can therefore
be carried out”, states Geis in praise of the work
of the neighbouring hydraulics specialist.•
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1|2015 HYDRAULIKPRESSE
HYDRAULIKPRESSE 1|2015
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