LK printdesign_webdesign_2019_mag

Design for Innovation:
End-to-end business process –
Visa Example
Design areas: Maintenance, Management Information
Scope and Challenge
Solution Overview
The United States needed an integrated global solution
• A web-based customer support portal with call
for its Visa application process. In partnership with the
recording and retrieval capability
Department of State, CGI gathered all the requirements,
• An International bill payment and reconciliation platform
helped streamline all relevant business processes,
that collected over 2 million payment transactions from
designed the custom software solution, led the global
30+ in country vendors during 2013
Torsten Straß
Senior Vice President Germany
& Switzerland
Experience the
commitment
rollout, and is currently responsible for the daily support • Backend processing supporting 14 million US passport
and operations for the solution around the world. Beyond applications annually
the software solution, CGI provides in - country support • Global telephony network with installations in 60
and call center services to support the Visa application countries, connecting callers, call centers, and the
process in 68 countries, covering 39 languages.
Atlas system to our Next Generation
Call Centers Support Stuff None
Call Centers and Support Stuff
Key Facts:
World wide delivery also onside
Highly scalable customized solution
Meets high performance requirements
Online
Visa Applicants
novation are the key drivers for the
more than 38 years of experience in
ider there are many positive effects on
uild projects out of one hand. CGI has
nufacturing and automotive including
following pages. CGI provides best
ptimum for all partners and establish an
Achieve common goals together
With this brochure we express our sincere interest and collaboration, testing and quality assurance and SAP
commitment to become one of the top 20 IT Vendors for Consulting in design and build in Spartanburg plant10
Design to the full satisfaction of BMW. BMW is an important
key client and enjoys the top attention of our orga-
Accounting project, which is part of the functional
.Just recently we started the global SAP Bank Sub ledger
area
Visa Applicant
GSS Portal
Information
Online
Fee
Coolection
GSS Portal
Schedule
Appointment
Handheld Scanner
Greeters
IV
OFC
Pick up
Document
Delivery
Global
Support
Strategy
Website
Local
Phone
ATLAS
DATA CONTENT RESOURSE
Management Management Management
CUSTOMER
FINANCIAL INTAKE
RELATIONSHIP
Management Management
Management
DOCUMENT
Management
BIOMETRIC
Management
Reporting
CGI
s. Based on this background we would
r the Design RFP Sourcing 2015. On
ign capabilities and looking forward to
nization right up to our Founder Serge Godin and CEO
Michael E. Roach. CGI through Logica has maintained
a long-standing relationship over the last 10 years with
BMW, delivering services in areas such as web content
management, mobility, identity and information security,
“Financial Services”. We are convinced to be the right
partner to be selected by BMW as one of the 20 IT Vendors
for the Design globally opportunity. We are looking
forward to obtain a favorable decision from BMW and
receive RFP for Project Sourcing Design and Build.
Call Center
OTC
Call Center
Paper Manifest
NIV
Home Delivery
Internet / Telephiny / Search / Reporting & Analytics / Security
Power to enable Services between Governments & Citizens
Department of State
Global but Agile – business minded
oft 2014 Innovation
Award for
tion Design
CGI is a global partner for BMW with more than 68,000
(2,220 in Germany) professionals in over 40 countries
through 400 offices worldwide, providing geography
and language specific services supported with global
expertise. With a strong local presence in Greenville, SC;
Munich, Germany; Bangalore and Chennai, India; and
optimization across the value chain from engineering,
to manufacturing, to marketing, sales and service. We
deliver the services required through an optimal blend
of onshore, nearshore, offshore or through Partners, all
governed through a consistent set of business rules and
processes. We have alredady done this sucessfully for
our global delivery network comprised 25 global delivery
design projects at automotive customers like BMW, Da-
ent Information
• Connect its network of independent service partners
in the field to its centralized SAP maintenance
management system.
• Provide secure, cost effective, real-time access to 1
backend SAP systems in a “bring your own device”
environment.
Platform
• Maintenance
• Management
• Development
centers, allows us to shape the services to the requirements
of BMW. CGI works with all automotive OEMs
and +700 manufacturing companies globally and has
proven its specific automotive capabilities in almost all
functional areas in different technologies worldwide. The
manufacturing sector is a key industrial market to CGI
representing over 700 Mio€ in annual revenue or 10% of
total revenue. We have more than 7,000 professionals
specialized in manufacturing, including 2,800 supply
chain experts helping our clients drive innovation and
imler, Volvo, BRB and Renault. This will provide BMW with
the expected quality levels, value adds, increasing speed,
throughput and standardized performance measurements
it expects. At alltime the local team ensures end-to-end
continuity of the IT delivery chain and compliance to
security requirements.
We believe we can bring significant
value to BMW.
Benefits Realized
• Overall TCO of infrastructure and licenses reduced by
more than 50%
• Paperwork related to administrative processes reduced
to nearly 0%
• Improved productivity of maintenance technicians
• Improved accuracy of data and associated
maintenance reporting
• One unified solutions for all independent maintenance
providers
Key Facts:
Mobile Solution
Design fault tolerante systems
Security
• Mobile Device
Management
• App Security
• Mobile Doc‘s
• Enterprise App Store
App‘s
• Employees
- Analytics
- Productivity
- Process
• Partners
• Customers
What differentiates CGI
• A sound and balanced company built on a dream • Performance based culture of member-owners
• CGI’s Management Foundation
• Financial strength and stable ownership structure
• Commitment to operational and service excellence • IP based solutions and services
• Client proximity fosters stronger relationships and • Technology agnostic end-to-end solutions provider
understanding
• Strong Automotive DNA delivered with local resources
• Empowered and accountable local leaders
CLIENTS
CGI serving Clients
globally
SHAREHOLDERS
SAP-Microsoft integration
Enterprise Back Office
• ERP
PROFITABLE
GROWTH
• Databases
• Applications
MEMBERS
• Data ect.