Leadership Across Generations: - IAM

A look at people and events shaping IAM member companies
INDUSTRY NEWS
Paul Glew Jed Hansen Marcel Grotz David De Vos Dan Tattersfield
Stephane Camguilhem Titania Ng Richard Hooker Noel Briscoe Stewart Gauntlett
Asian Tigers Transpo Group has promoted
Paul Glew to country manager of
the Asian Tigers Cambodia office. Glew
has worked with the Asian Tigers Thailand
sales team for the past three years.
In addition, Jed Hansen has joined
the company as logistics manager. A Stanford
graduate and professional baseball
player in the United States for more than
13 years, Hansen is married to Annie
Hansen, the daughter of Group Chairman
Bill Reinsch and Deb Reinsch. Annie
Hansen will join the Asian Tigers team in
Thailand on the relocation side.
Marcel Grotz joined Asian Tigers
Thailand as the new European sales
manager. Originally from Germany, Grotz
has several years of experience in the
hotel, event management, and removals
industries. He has lived in Thailand for
the past 13 years and recently managed
the household goods moving division of
Schenkers.
Completing the staff changes, David
De Vos has been promoted to sales manager
of Asian Tigers Thailand. De Vos has
had an extensive career in the industry,
and worked in sales for Asian Tigers Hanoi
from 1996 to 1999 before serving as
general manager from 1999 to 2001.
After a brief stint with Asian Tigers
Hong Kong in 2001, De Vos worked for
Grospiron in Paris from 2001 to 2003. He
returned to the European sales manager’s
position in Thailand in 2004.
Asian Tigers has named Dan Tattersfield
its new country manager for Taiwan.
He succeeds Scott McMullin, who now
works with the company’s Hong Kong
office. Tattersfield has been in Taiwan for
more than 20 years, speaks fluent Chinese,
and is very experienced in Taiwan’s customer
service industry.
Prior to joining Asian Tigers, Tattersfield
ran his own educational services
business and was vice president of a large
international company providing education
and travel services. He joined Asian
Tigers Taiwan last October.
Asian Tigers China has named Stephane
Camguilhem as its manager in Beijing.
Camguilhem is well known internationally
in the relocation and moving industry,
having worked previously in France and
in Asia.
Santa Fe Relocation Services has announced
the promotion of Titania Ng to
group general manager–operations. In her
new role, from her base in Hong Kong,
she will strategically drive solutions for
training needs to support the company’s
regional offices and ensure consistency in
delivering quality service throughout the
system.
Before joining Santa Fe, Ng held
various key positions, including running
the operation of a sizable customer service
center, where she provided training as well
as continuous development to staff members
serving customers at the front end.
Santa Fe also announced the promotion
of Richard Hooker to group account
manager. He will work from Singapore,
where he has headed the Relocation Services
Department for the past four years.
He is tasked with driving customer satisfaction
and ensuring efficiency throughout
the company’s regional offices.
Prior to joining Santa Fe, Hooker
held various international positions in the
industry in both the UK and Asia. This,
coupled with his firsthand experience as
an expatriate since childhood, has provided
him with a wealth of experience and
understanding of relocation needs on a
regional level, the company noted.
John Mason International has appointed
two new directors. Noel Briscoe has been
named international director and Stewart
Gauntlett is the business development
director. Bob Clarke continues his role
as managing director and Cris O’Hara as