Download Magazine - fwg.co.za
Download Magazine - fwg.co.za
Download Magazine - fwg.co.za
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Security<br />
Responsibilities<br />
• Service delivery to the Residents.<br />
• Making sure that all FWG suppliers<br />
are delivering good service.<br />
• Communicating with the Residents<br />
<strong>co</strong>ncerning all the issues of FWG.<br />
of the HOA, RSS and FWG Residents:<br />
HOA RSS RESIDENTS<br />
• Controlling the access <strong>co</strong>ntrol.<br />
• Patrolling the streets.<br />
• Monitoring the perimeter fence/wall.<br />
• Responding to alarms activations.<br />
• Reporting everything that needs<br />
attention to the HOA.<br />
• Good customer service.<br />
Fourways Gardens | Eleventh Issue 2010 • 9<br />
• Need to respect and follow the<br />
security rules.<br />
• Make sure that their visitors visiting<br />
FWG obey the rules.<br />
• Need to be vigilant about their<br />
security.<br />
• Report all the suspicious movement<br />
to the security.<br />
• Teach their children about FWG<br />
rules.<br />
Here are important things that the Residents must take into <strong>co</strong>nsideration before they go on holiday this year:<br />
• Test your alarm by phoning the <strong>co</strong>ntrol room. If your alarm is faulty you must <strong>co</strong>ntact the technician to fix your alarm before you<br />
leave.<br />
• Test your alarm at least one week before you leave on your holiday.<br />
• Make sure that the person staying at your house knows how to operate the alarm.<br />
• Ensure that your premises, including outbuildings are securely locked up and that no external door keys are left hanging in the doors.<br />
• If you have pets make sure that you arrange with someone to take care of them.<br />
• No firearms are to be left on the property.<br />
• Make sure that you fill in the HOLIDAY INSTRUCTION FORM available at the <strong>co</strong>ntrol room so that your house will be checked by<br />
security every day until your <strong>co</strong>me back from your holidays.<br />
Siboniso Nzimande<br />
Operations Manager<br />
RSS