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Download Magazine - fwg.co.za

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Security<br />

Responsibilities<br />

• Service delivery to the Residents.<br />

• Making sure that all FWG suppliers<br />

are delivering good service.<br />

• Communicating with the Residents<br />

<strong>co</strong>ncerning all the issues of FWG.<br />

of the HOA, RSS and FWG Residents:<br />

HOA RSS RESIDENTS<br />

• Controlling the access <strong>co</strong>ntrol.<br />

• Patrolling the streets.<br />

• Monitoring the perimeter fence/wall.<br />

• Responding to alarms activations.<br />

• Reporting everything that needs<br />

attention to the HOA.<br />

• Good customer service.<br />

Fourways Gardens | Eleventh Issue 2010 • 9<br />

• Need to respect and follow the<br />

security rules.<br />

• Make sure that their visitors visiting<br />

FWG obey the rules.<br />

• Need to be vigilant about their<br />

security.<br />

• Report all the suspicious movement<br />

to the security.<br />

• Teach their children about FWG<br />

rules.<br />

Here are important things that the Residents must take into <strong>co</strong>nsideration before they go on holiday this year:<br />

• Test your alarm by phoning the <strong>co</strong>ntrol room. If your alarm is faulty you must <strong>co</strong>ntact the technician to fix your alarm before you<br />

leave.<br />

• Test your alarm at least one week before you leave on your holiday.<br />

• Make sure that the person staying at your house knows how to operate the alarm.<br />

• Ensure that your premises, including outbuildings are securely locked up and that no external door keys are left hanging in the doors.<br />

• If you have pets make sure that you arrange with someone to take care of them.<br />

• No firearms are to be left on the property.<br />

• Make sure that you fill in the HOLIDAY INSTRUCTION FORM available at the <strong>co</strong>ntrol room so that your house will be checked by<br />

security every day until your <strong>co</strong>me back from your holidays.<br />

Siboniso Nzimande<br />

Operations Manager<br />

RSS

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