ANYTIME FITNESS FRANCHISE DISCLOSURE DOCUMENT

containing such Marks as we designate. We also may require you to use illuminated signs. You will
obtain all permits and licenses required for such signs and will also be responsible for ensuring that all
signs comply with all laws and ordinances. You will not display in or upon your Anytime Fitness Center
premises any sign or advertising of any kind to which we object.
C. Services. You will conform to all quality and customer service standards prescribed by
us in writing, provided that the standards are not specifically set for you, but are set for our entire system,
or a specific region or market in which other Anytime Fitness centers are operating.
D. Maintenance of Premises. You will paint and keep in an attractive, clean and sanitary
condition the interior and exterior of your Anytime Fitness Center premises. All equipment will be kept
in good working order and will meet our quality standards.
E. Approved Information System. We may designate the information system used in your
Anytime Fitness Center, including the cash register and/or computer hardware, software, other equipment
and enhancements (the "Information System"). In such event, in connection with the approved
Information System, you agree to the provisions set forth below.
1. You will be required to acquire the right to use the Information System, obtain
peripheral equipment and accessories and arrange for installation, required maintenance and support
services, all at your cost. Installation must be performed by a person we have approved and trained.
2. So long as you are using our preferred vendor for your billing and payment
processing, we or one of our affiliates will provide you, free of charge, one license for its "24-hour
access" software program (the "24 Hour Software") for use at your Anytime Fitness Center, subject to all
applicable license terms and conditions. The 24 Hour Software, which will be deemed part of the
Information System, is designed to provide your members 24-hour access to your Anytime Fitness
Center, track usage, and give members reciprocity between Anytime Fitness centers. You must, at your
cost, install and properly maintain the 24 Hour Software, and you must pay us or our affiliate a monthly
support fee for its ongoing support of the software. You hereby release and agree to hold us and our
affiliates, and our respective officers and directors, harmless from and against any and all claims, liability,
damages, or causes of action of any nature arising from, or in connection with, the installation,
maintenance, or operation of the 24 Hour Software and its billing and payment processing, except to the
extent arising from such party's gross negligence or intentional acts.
3. We will have the right at all times to access the Information System and to
retrieve, analyze, download and use all software, data and files stored or used on the Information System.
We may access the Information System in your Anytime Fitness Center or from other locations. You will
store all data and information on the Information System.
4. You will be responsible for the cost of all required upgrades.
5. We may require you to have e-mail and/or high speed Internet access capabilities
at your Anytime Fitness Center location and/or management location.
F. Billing and Payment Processing Services. We have the right to designate one or more
preferred vendors for billing and payment processing services. You must use the preferred vendor that
we designate (or one of the preferred vendors if we designate more than one) for all your billing and
payment processing. You must pay the preferred vendor their customary charges for these billing and
payment processing services, as well as their customary charges for all other ancillary services they
provide.
FA 12/09 9