Plenary 1: The Hospital – A Staff Empowering ... - HPH-Conference

Parallel Sessions
Parallel Sessions 2: Thursday, April 12, 2007, 14.15-15.45
The success was achieved through the staff working together
and in partnership with the Environmental Department. Staff
were educated about the local internal consequences of waste
management in addition to the broader societal effects. Feedback
and communication were encouraged as well as a commitment
by the Environmental Department to endeavour to put
the needs of the hospital first and to improve the service. While
hospital activity and waste volumes have risen, Phase-1 has
achieved total waste cost reduction of approximately 16%,
improved environmental efficiency and contributed to a higher
standard of hospital hygiene. Phase-1 will never actually end
since its aims will be a continuous component within the Environmental
Department.
Connex to HPH
When healthcare waste, especially healthcare risk waste (clinical),
is mis-managed the negative consequences are both
financial and from a patient health perspective, as mismanaged
waste is a carrier of infection to the patient. The
correct management embraced by all staff in the hospital has
improved hygiene standards and reduced costs.
Contact
Karl DALTON
Environmental Department
Connolly Hospital
Blanchardstown
Dublin 15
IRELAND
+ 353 164 650 78
karl.dalton@mailc.hse.ie
Session 2-7:
Migrant Friendly and Culturally
Competent Hospitals (2): Workshop
Integrating migrant-friendliness and
cultural competence into hospital
governance: management and quality
systems
Antonio Chiarenza, Karl Krajic, Werner
Schmidt, Ursula Karl-Trummer
Migrants and ethnic minorities often suffer from poorer health
compared to that of the average population. In addition to
being more vulnerable due to an often low socio-economic
position, often unclear legal status and problematic migration
experiences, research consistently shows that there are problems
concerning health, health services and health promotion
for these groups and these issues not been systematically
tackled in European health systems (Bischoff 2006).
Building on experiences and solutions developed before, the
European Commission project ”Migrant Friendly Hospitals”
(MFH) 2002-2005 demonstrated how inequalities in health and
in accessing health care and services can be redressed by
creating migrant-friendly and culturally competent health care
services sensitive to diversity. To sustain this momentum, a
“Task Force on Migrant-Friendly and Culturally Competent
Hospitals” has been set up in the framework of the Health
Promoting Hospital Network of WHO Europe.
In this workshop, targeting primarily hospital/ health care
management and professionals with management responsibilities,
the organisers, representing the HPH Task Force, will
present a very brief introduction (Antonio Chiarenza) into the
relevance of the issue for different stakeholders, based on the
“Amsterdam Declaration towards Migrant Friendly Hospitals in
an ethno-culturally diverse Europe”, launched in December
2004.
In a second step, options for an overall strategy on how to put
migrant-friendliness and cultural competence on the agenda of
hospital organisations will be presented by Karl Krajic, Werner
Schmidt and Ursula Karl-Trummer, developed in collaboration
with Elimar Brandt and Beate Lieske (Berlin) and Jürgen Pelikan
(Vienna).
These options will cover recent examples from North America,
the European Union and Switzerland. Special attention will be
given on how to integrate MFH criteria into elaborate quality
systems like EFQM and BSC, HPH strategies and standards in
a model project from Berlin. Finally, the Migrant Friendliness
Quality Questionnaire (MFQQ), will be introduced as an instrument
for self-assessment and benchmarking.
In the second half of the workshop, these inputs will be discussed
in small groups and a final plenary with the participants
to facilitate relating these solutions to the problems and experiences
of the participants and to clarify needs for further
development for the Task Force.
Facilitators
Antonio Chiarenza is coordinator of the HPH Task Force on
Migrant-Friendly & Culturally Competent Health Care, Azienda
Unità sanitaria Locale, Reggio Emilia
Karl Krajic and Ursula Karl-Trummer are senior scientists at the
WHO Collaborating Centre for Health Promotion in Hospitals
and Health Care, Vienna
Werner Schmidt is coordinator of the working group “Service
quality and policy development” of the TF MFCCH. Immanuel
Diakonie Group, Berlin
Contact
Dr. Antonio CHIARENZA
Azienda USL di Reggio Emilia
Via Amendola 2
IT- 42100 Reggio Emilia
ITALY
+39 05 22 33 50 87
antonio.chiarenza@ausl.re.it
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