The Electric ESP Handbook - Pacific Gas and Electric Company

DASR for “New” Premises ........................................................................................................................................................ 39
Additional setup transaction procedures .................................................................................................................................... 39
Additional transaction procedures for newly established PG&E account numbers ................................................................... 40
Additional Shut Off (S/O) and Shut-off Non-Payment (SONP) transaction procedures............................................................ 41
Additional Cancellation transaction procedures......................................................................................................................... 41
Additional Customer Account Data Change transaction procedures ......................................................................................... 41
Additional procedures for Initial Customer Historical Usage Information ................................................................................ 41
Seamless Move .......................................................................................................................................................................... 42
Seamless Move Procedures ............................................................................................................................................................ 42
Canceling a Seamless Move ........................................................................................................................................................... 43
Limits to a Seamless Move Option................................................................................................................................................. 43
CHAPTER 4 ......................................................................................................................................................................... 45
DA ELECTRONIC DATA EXCHANGE CONTINGENCY PLANS................................................................................................. 45
Overview......................................................................................................................................................................... 45
Behind the scenes look at the DASR process ................................................................................................................................. 45
DASR Server Communication Illustrated ...................................................................................................................................... 46
Risks............................................................................................................................................................................................... 46
Event Scenario Back-up Plans ....................................................................................................................................... 46
Electric ESP unable to communicate with DES ............................................................................................................................. 47
Situation ..................................................................................................................................................................................... 47
Back-up Plan.............................................................................................................................................................................. 47
Failure of PG&E equipment (DASR Interface & CIS)................................................................................................................... 48
Situation ..................................................................................................................................................................................... 48
Back-up Plan.............................................................................................................................................................................. 48
CHAPTER 5 ......................................................................................................................................................................... 49
METERING........................................................................................................................................................................... 49
Overview......................................................................................................................................................................... 49
Metering Services........................................................................................................................................................................... 49
Meter Service Provider Responsibilities .................................................................................................................................... 50
Meter Installation Standards....................................................................................................................................................... 50
Effective Direct Access Date ..................................................................................................................................................... 50
Meter Maintenance .................................................................................................................................................................... 50
Meter Equipment Specifications ................................................................................................................................................ 50
Obtaining Meter Equipment Information for Existing Customer Accounts ................................................................................... 51
Web Site Test............................................................................................................................................................................. 51
Selection of the Meter Installer .................................................................................................................................................. 51
Scheduling Meter Removal and Installations - PG&E as Meter Installer .................................................................................. 51
Meters Supplied by PG&E......................................................................................................................................................... 52
Meters Supplied by Electric ESP ............................................................................................................................................... 52
DA Ready Meter ........................................................................................................................................................................ 52
Phone Service Notification - PG&E as Meter Installer.............................................................................................................. 52
Completed Meter Installs ........................................................................................................................................................... 53
Re-scheduling Meter Installations.............................................................................................................................................. 53
Scheduling Meter Removals and Installations - Electric ESP as Meter Installer............................................................................ 53
Meter Installation/Removal Notification *................................................................................................................................. 54
Return of PG&E Meters............................................................................................................................................................. 54
Service Upgrades............................................................................................................................................................................ 54
Return to Bundled Service from Direct Access and Meter Ownership .......................................................................................... 54
Electric ESP Inquiries..................................................................................................................................................................... 56
Wired Phone Line Requirements ............................................................................................................................................... 57
Wireless Phone Installation Requirements................................................................................................................................. 58
Pacific Gas and Electric Company, CONFIDENTIAL – For Internal Use by Authorized Personnel Only
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