Blue Tomato Summercatalogue 2013

Blue tomato service
HOW TO ORDER AT BLUE TOMATO
All of the products pictured in the catalogue are
momentarily in stock or on their way to our warehouse.
however, if a product is very popular it may sell out
relatively fast. If you would like to check the availability
of a product, you can do so at www.blue-tomato.com
(simply type the product number from the catalogue into
the search bar). All items displayed in the Blue Tomato
online shop are in stock or can be pre ordered.
The catalogue only shows a limited selection of
what we have available. you can find the entire
range of products in our online shop, as well as all
current offers.
The Blue Tomato catalogue is released in August and
displays the prices recommended by the manufacturers.
Therefore, you will only find price reductions and the “end of
Season Sale” in our online shop at www.blue-tomato.com.
If a product is listed for a cheaper price online, you will, of
course, automatically receive the lower price.
SIX EASy ORDER STEPS
CHOOSE yOUR PRODUCTS!
Select your items in the desired size, colour, quantity, etc.
and place them in the shopping cart.
If you have any questions about products or are having
difficulties with the ordering process, please call Blue
Tomato customer service on 0043 (0)3687-24 22 333 or
send an email to info@blue-tomato.com.
CHOOSE yOUR PAyMENT METHOD!
• Credit Card (Visa, Mastercard, Amex, Diners)
• Prepayment (Bank transfer to our bank account)
• Payment on delivery (for all eU countries)
We do not provide the option to pay by invoice.
• Paypal (worldwide)
Detailed information regarding payment options
can be found on the next page.
CHOOSE yOUR DELIvERy METHOD!
Please decide how you would like your chosen products to
be delivered. Within the eU, we deliver with parcel services
(delivery time 3-5 working days). Please note that the
“payment on delivery” option is only available with this
service. If you would like a faster delivery, please check the
Dhl express Delivery box (delivery time 1-2 working days)
on the order form. This delivery method is more expensive,
but you will receive your products as quickly as possible.
Please remember that somebody must be at home to
accept the package for all delivery methods. If this is not
possible, you have the option to enter a delivery address
where someone else will accept the package for you (e.g.
work address, neighbours, etc.)
The delivery costs for the above options can be found in
detail on pages 208.
PROvIDE US WITH yOUR ORDER!
Choose one of the following methods to send us your order.
• by Internet: You can order directly through our online
shop at www.blue-tomato.com. The latest prices,
discounts and availability are only displayed online. Your
data will be safely transferred to us over an SSl Secure
link and your order will immediately be processed by
our mail order team.
• by Telephone: You can contact our english Customer
Service during the following hours:
until end of April
MO - SA: 8.00-23.00 *
SU: 17.00-23.00*
from 1st of May
MO - FR: 8.00-21.00*
SA: 12.00-18.00*
* CeT (Central european Time)
• by E-mail: Of course, you can also send us your order via
e-mail. Just send your order to
info@blue-tomato.com.
• by Fax: Simply fill out the order form and send it by fax
to 0043 (0)3687-24 22 355.
yOUR ORDER IS ON ITS WAy!
Once your order has been sent, you will receive an e-mail
with a tracking number for your delivery. With this
number, you can follow the course of your package online.
Delivery times can be found on pages 208.
yOUR NEW STUFF HAS ARRIvED!
Please check the items, colours, and sizes to make sure that
your order is correct. Then smile!
NOW gET OUT THERE AND HAvE FUN!
CuStomer service
TEL: 0043 (0)3687 - 24 22 333
E-MAIL: info@blue-tomato.com
SkyPE: Blue-Tomato-Snowboardshop
LIvE CHAT: at www.blue-tomato.com
until end of April
MO - SA: 8.00-23.00
SU: 17.00-23.00
from 1st of May
MO - FR: 8.00-21.00
SA: 12.00-18.00
100% sAFe shopping
BEST PRICE gUARANTEE
If you find another retailer selling the the same product
for a lower price elsewhere in europe within 10 days of
receiving your bill, we will either give you a refund of the
price difference in cash or take the item back (whichever
you prefer). The Best Price Guarantee only covers products
that can be found cheaper within the eU, and which are the
exact same model, size and colour as the product you chose.
The Best Price Guarantee does not apply for: private sales,
online auction platforms, bankruptcy sales and other
unconventional retail channels.
FREE DELIvERy FOR ALL
ORDERS OvER 200€ WITHIN THE EU
21 - DAy RIgHT OF RETURN
OR EXCHANgE
Blue Tomato would like to ensure that you are satisfied
with your delivery. If you are not fully content with your
order, we offer a 21 day right of return or exchange service.
You have the right to return or exchange goods, provided
that they are still in an unused condition within 21 days of
receiving your bill. You can then exchange the product for a
different item in our selection or you can choose to receive
a full refund. Blue Tomato will pay the postage costs when
exchanged products are delivered back to the customer.
RETURN ADDRESS
Logistikcenter Blue Tomato
köglerweg 50 Halle 1
8042 graz
Austria
QUALITy AT BLUE TOMATO
At Blue Tomato, you will only find brands which have
been tested and approved by our teamriders, shop staff,
and customer service team. We can therefore highly
recommend all the products we offer.
eaSy order
TEL: 0043 (0)3687 - 24 22 333
E-MAIL: info@blue-tomato.com
SkyPE: Blue-Tomato-Snowboardshop
LIvE CHAT: at www.blue-tomato.com
Blue Tomato Snowboardshop
hochstraße 628
8970 Schladming, Austria