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Subject
Technical Service
Bulletin
GARMIN NUVI PORTABLE NAVIGATION
TROUBLE SHOOTING AND WARRANTY INSTRUCTIONS
Group
Number
Date
Model
ELECTRICAL
07-90-005
MAY, 2007
ACCESSORY
CIRCULATE TO: [ ] GENERAL MANAGER [X] PARTS MANAGER [X] TECHNICIAN
[X] SERVICE ADVISOR [X] SERVICE MANAGER [X] WARRANTY MGR [ ] SALES MANAGER
DESCRIPTION:
The Garmin Nuvi 360 navigation unit, sold through authorized Hyundai dealers,
includes a 3-year limited warranty on parts and labor. Within 90 days of the unit's
original purchase, warranty issues may be handled by Hyundai dealers. After 90 days,
all warranty claims should be referred to the manufacturer, Garmin, at 1-800-800-1020
or sales@garmin.com.
This bulletin applies to actions your dealership may take to service units within 90 days
of original purchase. The unit's warranty provides that your dealership will
troubleshoot, and if necessary, exchange a malfunctioning unit.
The process for an exchange of a malfunctioning navigation unit will be handled entirely
through the parts system and as such it is not necessary to file a warranty claim
through the Hyundai warranty system. Receipt of the malfunctioning unit by the
Hyundai Motor America Navigation Return Center will automatically result in credit for
the exchanged unit as well as freight costs and a 0.2 hour labor reimbursement for
diagnosis and dealership administration & handling.
PROCEDURE - DIAGNOSIS:
Prior to performing the diagnosis or warranty exchange procedures, verify proof of
purchase to ensure that the unit was purchased through an authorized Hyundai dealer
and that the unit is within 90 days of the original purchase.
The first step in diagnosis is to inspect the unit for any physical damage. This may
include a broken display, cracked housing, opened housing, broken antenna or hinge,
stains or leaks from a spill into the product, or other abuse. These items are not
covered under the warranty exchange program and, if found, customers should contact
Garmin directly at 1-800-800-1020 or sales@garmin.com for service options.
If the customer is experiencing accessory, mounting or user interface issues such as
address entry, Bluetooth issues, software downloads, or other interface problems,
please have the customer contact Garmin at 1-800-800-1020 or sales@garmin.com for
additional assistance.
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The Nuvi 360 Diagnosis Procedure is attached and should be performed for any
warranty condition prior to authorizing the exchange.
If the unit looks physically acceptable after inspection, please follow these steps:
1. Press and hold the power button on the top-right side of the unit for 2 seconds.
Does the unit turn on? If not, check battery charge level or test with the 12v DC
power cord.
If the unit does not turn on, exchange unit.
2. If yes, does the unit cycle go through normal start up with warning screens and
provide access to the 'AGREE' button? Does pressing the 'AGREE' button provide
access to the 'Where to', 'View Map', and 'Travel Kit' buttons?
If the answer is no to either question, exchange the unit.
3. If yes, does the unit attempt to acquire satellite signals with the antenna flipped up
and the unit outside? Ensure that you are outside within line of sight to the open
sky during this step.
If the unit does not acquire satellite signals outside, exchange the unit.
4. If yes, the unit is operating normally and the customer should contact Garmin
support at 1-800-800-1020 or sales@garmin.com for additional assistance.
5. If the customer is experiencing accessory, mounting or user interface issues such
as address entry, Bluetooth issues, software, downloads, or other interface
problems, please have the customer contact Garmin at 1-800-800-1020 or
sales@garmin.com for additional assistance.
PROCEDURE - EXCHANGE:
After you have determined that the unit falls within the 90-day exchange period and that
the unit is not operating as designed, the following steps should be taken.
1. Order a replacement Nuvi 360 kit through the parts system. (p/n 00292-10000-
FLT). The complete Nuvi 360 kit will be billed at dealer cost.
2. Ensure that the malfunctioning kit is received by the Navigation Return Center
complete with the original box, packaging, accessories, and all literature.
Note: the Unlock Sheet (goldenrod in color) included in the kit is unit
specific and is required for product registration with Garmin to activate the
3 year limited warranty.
Incomplete kits returned to the Navigation Return Center may only receive partial
credit.
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Technical Service
Bulletin
The Nuvi 360 kit contents include:
Nuvi 360 unit
12v DC power cord
A/C Charger
Suction Mount
Power Cradle
USB Cable
Leather Case
Dash Mount
Owner’s Manuals
Lock Brochure and Unlock Sheet
Original Box
Group
Number
3. Complete the dealer information and sections A - D on the NAVIGATION
RETURN FORM.
ELECTRICAL
07-90-005
4. Enclose the completed NAVIGATION RETURN FORM, copy of proof of purchase in
the form of a sales receipt, and a copy of the repair order with each return.
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5. Use the shipping label provided on the NAVIGATION RETURN FORM and return
the Nuvi 360 immediately via UPS GROUND. Freight costs will be reimbursed at
$5.73 for dealers within Western and California regions and $7.19 for dealers
located in the Central, Eastern, South Central, and Southern regions.
Upon receipt by the Navigation Return Center of the complete kit, the dealer will
receive reimbursement (via their monthly parts statement) for the kit and the
administration/freight fee. Failure to return the complete kit may result in no credit or
only partial credit being given.
WARRANTY INFORMATION:
All warranty exchanges should be handled as outlined in this bulletin or directly with
Garmin Technical support at 1-800-800-1020 or sales@garmin.com. Reimbursement
for exchanged units will be processed through the Hyundai Parts Department and will
show as credit on the dealership's monthly non-vehicle statement.
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Technical Service
Bulletin
Group
Number
GARMIN NUVI 360 DIAGNOSIS PROCEDURE
ELECTRICAL
07-90-005
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