Helpful Hints - Hyundai Dealer Parts & Service News

Helpful Hints
A few Helpful Hints to more efficiently operate the Blue Link® system:
New – 8/10/12
� #84 Geo-Fence Enhancements: You spoke and we listened; recent updates have reduced the
number of alerts while the vehicle is exceeding the Geo-Fence boundary. Most customers will
need to delete and create a new Geo-Fence for the new notifications to be executed.
� #83: You can now access MyHyundai.com from HyundaiUSA.com. The home page of
HyundaiUSA.com displays a new tab for MyHyundai.com on the right-hand side of the page.
Click on the MyHyundai.com tab and it will take you to the log in screen.
Added – 8/3/12
� #82: The Blue Link User’s Manuals included a tear out card in the back called User Tips. These
User Tips are to be used as a quick reference for difficult to use features. Below are the User
Tips included for the Audio and Navigation Blue Link equipped vehicles:
o Audio & Navigation
� How to Download a Point of Interest Destination to Your Vehicle (Audio/Nav)
� How to Cancel a Current Route (Audio only User Tip)
� How to Set-up and Use Voice Texting (Audi/Nav)
� #81: Please remember, when logging into the Blue Link Mobile App 2.1, your username and
password are the same as your MyHyundai.com username and password.
Added – 7/27/12
� #80: NOW AVAILABLE—Remote Start via MyHyundai.com. Follow these simple steps below to
Remote Start your vehicle via web:
o Log in to MyHyundai.com
o Select your vehicle
o Select the Blue Link tab in between the Service and Accessories tabs
o Select the Vehicle Status tab
o Select the Remote Vehicle Start image or the Remote Start tab
o Enter your 4 digit pin
o Submit
Added – 7/20/12
� #79: Eco-Coach can help you drive more efficiently by providing you with an automatic online
report (MVR). Eco-Coach tracks your vehicle’s mileage and CO 2 emissions on a continual and
historical basis and then offers recommendations to help promote better fuel efficiency.
o Some hints on Eco-Coach:
� Your first report will be available after 2 fill-ups of at least 2.5 gallons at your
designated report interval (with MVR or every fill-up). Customers have an
opportunity to receive more data on their driving if they specify “every fill-up”
as their designated report interval.

� To view Eco-Coach in your vehicle, press the INFO or INFO/SETUP button near
the display screen. Select Eco-Coach from the INFO menu.
Added – 7/13/12
� #78: Be sure to visit the completely redesigned MyHyundai.com. There are a variety of
enhancements to improve your web experience for the Blue Link section and MyHyundai.com in
general. MyHyundai.com has been integrated with Hyundaiusa.com and is now a main section
you can clink on at the top right of the page.
� #77: Curfew Alert can be used for more than just parental control… Set up Curfew Alert
whenever you are planning to not drive your car, such as a family vacation or business trip when
you are taking a different form of transportation. You will be notified via your choice of text
messaging, email, or automated phone call if you vehicle is in operation without your approval.
Added – 7/6/12
� #76: When using the Car Finder feature within the Blue Link Mobile App, it uses the Remote
Lights feature as well; you will get a message back indicating that Remote Horn & Lights have
been activated. Do not be alarmed, your horn will not be activated, but your lights will.
� #75: The Blue Link Mobile App 2.1 is now available on Google Play (Android) and will be
available on iTunes (iOS) shortly.
� #74: As part of the Summer Sales Event, your Sales Department should have received windshield
clings indicating Blue Link Demo vehicles. If you have a customer that would like a demo of Blue
Link, these decals will help you find the demo vehicles on your lot.
Added – 6/29/12
� #73: Every now and then you might get asked what the default preference settings are on the
CWP of MyHyundai.com. See default settings below:
o Monthly Vehicle Report delivery date – Enrollment Date
o Maintenance Alert – Utilizes you driving habits specified during enrollment
o Valet Alert – 0.25 Miles
o Geo-Fence – 5 Miles
o Gas Prices – 10 Miles
o Restaurant Ratings – “Any Price”
o Traffic – 5 Miles
o Eco-Coach Report – “When I receive my Monthly Vehicle Report”
o Weather – Favorite Location populates from the Owner Profile Home Address
Added – 6/22/12
� #72: In the event a vehicle system or component malfunction occurs, Automatics Diagnostic
Trouble Code (DTC) Notification correlates vehicle data and diagnostics to better inform you of a
possible vehicle condition. Using a combination of in-vehicle display alerts and guided voice
messages, it will indicate the significance of the issue and provide you with instructions,
including appropriate next steps. In addition, this information is also sent to your preferred
Hyundai dealer in order to help with the repair process.
o In order to activate this feature, you must first log on to www.MyHyundai.com, select
Blue Link Preferences, and set your notification preference, under Notifications for
Automated DTC Notification.

o Should a vehicle component malfunction, you will be automatically notified by your
selected methods.
o If required, you will have the choice to call for Roadside Assistance and/or schedule a
Hyundai dealership service appointment.
Added – 6/15/12
� #71: There are specific requirements for Blue Link Remote Start work correctly, please see
below:
o Requirements
� Remote Vehicle Start is only available for Push Button Start equipped vehicles
with an Automatic Transmission or Dual Clutch Transmission (DTC). Not
available on all models.
o Preconditions
� Ignition is OFF
� Alarm is armed (i.e., vehicle locked by key fob, remote door lock)
� Gearshift level is in the “P” (park) position
� Brake pedal is not depressed
� Engine hood is securely closed
� All the doors are closed and locked
� The tailgate or trunk lid is closed
� The security/panic system is not activated
� The proximity key is not inside the vehicle
� The battery power is not low
� Vehicle is located in an open area
� It has been less than 4 days since last vehicle ignition off
o Remote Start Terminates
� After 10 minutes
� Vehicle located in location with extreme poor and/or no cell reception
� Brake is pressed without proximity key inside vehicle
� Alarm is triggered without proximity key inside vehicle
� Door/trunk is opened from inside the vehicle
Added – 6/8/12
� #70: Make sure if you or your customers are searching for MyHyundai.com on Google®, please
select the correct MyHyundai.com for Hyundai Motor America and not Hyundai Motor Company
Australia. The correct URL is https://www.myhyundai.com/
� #69: With Blue Link, your vehicle is even more secure: In the event that your vehicle’s alarm
system is activated, the Alarm Notification feature will automatically notify any pre-selected
persons via your choice of email, text message, or automated phone call.
Added – 6/1/12
� #68: When using the Remote Start feature, once activated, the engine will automatically shut off
after 10 minutes.
� #67: While the Remote Start is active, the parking lights will blink until the vehicle is turned off.
� #66: If you have activated the Remote Start feature, to continue operation of the vehicle, the
proximity key must be inside the vehicle with the driver prior to pressing the brake and being
able to move the gearshift from “P” (park) position.

Added – 5/25/12
� #65: There is an updated edition of the Blue Link User’s Manual on both HyundaiDealer.com (for
Dealer access only) and MyHyundai.com. The new User’s Manual includes new images and
instructions for the Blue Link Mobile App 2.0 along with updated content for Remote Start.
Please remember there are two editions of the User’s Manual (Audio & Navigation).
� #64: If your customers have any Blue Link related questions, you can always direct them to the
Blue Link Call Center at 855-2-BlueLink or they can send an email to
customercare@hyundaibluelink.com
New – 5/18/12
� #63: The Car Finder feature on the all new Blue Link® Mobile App 2.0 allows you to search for
your vehicle within a 1-mile radius. Simply log into the mobile app, select Maps/POI at the
bottom of the screen, and then select Car Finder.
� #62: Additionally, the all new Blue Link Mobile App 2.0 allows you to schedule a service
appointment right from app. Simply log into the mobile app, select the menu icon in the top
right hand corner, and then select schedule service.
New – 5/11/12
� #61: Insightful questions to ask your customers in the Service Drive, and the feature to highlight
for each of the Blue Link packages:
o Question–Have you ever been involved in an accident for which emergency services
were needed?
� Answer–Automatic Collision Notification and Assistance (Assurance Package)
o Question–Would you enjoy having your vehicle running and the right temperature
when you get inside your vehicle?
� Answer–Remote Vehicle Start (Essentials Package)
o Question–Have you ever been lost looking for a new destination but did not have the
means to find the location?
� Answer–POI Search by Advanced Voice Recognition System (Guidance Package)
Added – 5/4/12
� #60: Blue Link is different compared to most telematics systems on the market. Blue Link
includes an innovative voice recognition system that provides a robust and streamlined
interactive experience. Blue Link makes the best use of both a speech server application and
human-assisted speech recognition to handle phrases that the automated system can’t
understand. All of this takes place seamlessly in the background, or in other words… through the
cloud.
� #59: Blue Link offers the most features and points of access allowing owners to customize their
Blue Link experience to their personal preferences. With Blue Link, features can be accessed
from within the Vehicle, via mobile smartphone app, or through the owner’s private web portal.
Many features can be activated through several points of access, and preferences can be set
differently for multiple drivers.
Added – 4/27/12
� #58: Blue Link is an embedded system that provides a consistent and easy-to-use experience. In
general, embedded telematics systems offer several distinct benefits to a connected customer:

o Faster delivery of emergency services
o Early warning of vehicle maintenance and repair needs
o Ability to locate and recover stolen vehicles
o Easy access to information on gas stations, nearby restaurants, and other points of
interest
Added – 4/20/12
� #57: Getting familiar with the Blue Link section of MyHyundai.com can be extremely helpful in
understanding the functionality of Blue Link. To really take advantage of all the Blue Link
capabilities, set-up the Preferences, Notifications/Alerts, and Friends for Voice Text Messaging
and Location sharing. Becoming familiar with MyHyundai.com, and the set-up required, can
provide a robust experience for you and your customers.
Added – 4/13/12
� #56: In the unfortunate event of a vehicle being stolen, your Blue Link equipped vehicle with the
Essentials package includes Stolen Vehicle Recovery, Stolen Vehicle Slowdown, and Vehicle
Immobilization. These features can minimize the recovery time and opportunity for damage and
complete loss of your vehicle.
� #55: The Valet Alert feature (available in the Essentials package) gives you the ultimate control
over how, when, and where your vehicle is operated. Anytime you drop-off your vehicle with a
valet and activate this feature from within the vehicle, and your car travels more than 0.25 miles
from the drop-off point, you’ll be automatically notified via your Geo-Fence Preferences. To
activate the Valet Alert feature press the Blue Link button, and when prompted, say “Valet
Alert.”
Added – 4/6/12
� #54: Hyundai Live Event: Reminder to attend the Hyundai Live Event next week, April 10-12.
There will be a section on new technology for Blue Link. You won’t want to miss this!
� #53: There are now updated versions of the Blue Link User’s Manuals available on
HyundaiDealer.com.
Added – 3/30/12
� #52: New Blue Link How-to-Videos are now available on YouTube under the HyundaiUSA
channel. There are a total of 12 new videos that demonstrate a variety of Blue Link features and
set up (e.g., enrollment/preferences, Voice Text Messaging, Remote App, POI Search and
Download, and many more).
� #51: If for some reason you need to end the Blue Link call, simply press the Blue Link button
once more and the call will be disconnected.
Added – 3/23/12
� #50: Encourage customers to Auto Renew with their Blue Link subscription. This provides the
customer with double the free trial period.
� #49: Blue Link customers have the ability to send a POI search from the web to their vehicle.
This feature allows you to search for points of interest, businesses, and specific addresses from
within MyHyundai.com and download the results to your vehicle for navigation guidance to the
destination.

Added – 3/16/12
� #48: Encourage customers to download the Blue Link Mobile app from either the Apple App
Store or the Android Market Place. This mobile app will provide customers with a variety of
remote features for Blue Link, such as: Door Unlock/Lock, & Horn/Lights.
� #47: When speaking with customers about their Blue Link subscription, ask them if their
subscription is active. If their subscription is not active, encourage them to log into their
MyHyundai.com account or call 855-2-BlueLink for assistance.
Added – 03/09/12
� #46: Blue Link equipped vehicles have a variety of safety features, of which are hot selling points
for customers. Please remind customers that Blue Link provides Automatic Collision Notification
and Assistance if the airbags are deployed in an accident; emergency response vehicles will
come to the accident if needed or if the customer doesn’t response when the agent calls the
vehicle. Additionally, SOS Emergency Assistance and Enhanced Roadside Assistance are
included in case customers need emergency assistance.
� #45: Each customer should receive an emailed Monthly Vehicle Report that indicates the health
status of their vehicle. This report is intended to help customers’ keep their vehicle health and
maintained properly.
Added – 02/29/12
� #44: The Location Sharing feature allows you to stay in touch with your friends when you are on
the go. This feature is available with the Essentials Package. Simply press the Blue Link button
and at the prompt, say, “Location Sharing.” The system will verify that you want share your
location with your group of pre-defined friends on MyHyundai.com. Once you authorize the
location sharing, your group of friends is sent a message with your current location.
� #43: Blue Link has the ability to let you know when your vehicle needs scheduled maintenance,
these are called DTCs. A message with appear on the head unit of your vehicle when service is
needed on your vehicle.
Added – 02/22/12
� #42: During the enrollment process, it is not necessary to select every method of notification for
the Alerts under Preferences. A good practice is to select one method of notification for each
Alert. Example: Geo-Fence to receive a text message, and Panic Notification to receive a phone
call; not email, text, and phone call for each.
� #41: Remind customers that the login credentials for the Blue Link mobile app (i.e., username
and password) are the same login credentials that were set up for MyHyundai.com
Added – 02/15/12
� #40: Just a reminder – Dealers should not be pressing the SOS button for demonstrations. When
demoing Blue Link features, pressing the Blue Link button is sufficient.
� #39: When customers are using the Blue Link system, please remind customers that the SOS
button is not the button to end the Blue Link call. They must press the Enhanced Navigation
Services button (center button) and say, “Cancel Route.”
Added – 02/8/12

� #38: The Essentials package comes with a feature called “Quick Tips.” At the touch of a button
provides voice-command driven access to audio recordings of vehicle help topics, such as
adjusting the steering wheel and seats, changing the settings on the radio, and other helpful
tips.
� #37: When conducting a WA/MPI, this is a good time to ask Blue Link related questions. Feel
free to ask customers if they have an active subscription to Blue Link. If they don’t have an
active subscription, direct them to MyHyundai.com to enroll.
Added – 02/1/12
� #36: Please familiarize yourselves and direct customers to the 10 new marketing videos
available on HyundaiBluelink.com and the Tube that illustrate the features of Blue Link.
� #35: There is a hidden command on the Tube at your dealership to view dealer Blue Link tutorial
videos. Touch the icon in the upper right corner of the screen, then immediately touch the top
left corner. A hidden menu will appear on the screen and you can then view the videos.
Added – 12/23/11
� #34: The Blue Link User’s Manuals have now been split into two versions, one for Audio units
and one for Navigation units. Additionally, the Voice Command card (IVR card) is now included
in the back of the User’s Manual as a “tear-out” card.
� #33: Along with a new Voice Command card, included now is a “User Tips” section on the back
of the card. Please see these tips as they will assist you in correctly downloading a POI and
setting up and using Voice Text Messaging.
Added – 12/9/11
� #32: While driving a Blue Link equipped vehicle, if you encounter trouble on the road, you are
never alone with Enhanced Roadside Assistance. By pressing the Blue Link button and when
prompted, saying, “Roadside Assistance” you will be connected to an agent who can help in
times of need.
� #31: All Blue Link customers receive a Monthly Vehicle Report sent to their email specified on
MyHyundai.com. This report displays the health of the vehicle with icons that are green, yellow,
or red. If the icons are green the indicators are healthy, if yellow or red, please speak to your
preferred dealership for assistance. The Blue Link Monthly Vehicle Report aims to keep you
vehicle healthy and in optimal condition.
Added – 11/25/11
� #30: Each vehicle comes with an IVR (Integrated Voice Response) card. Encourage customers to
review and use this card when operating the Blue Link system. This will open up the possibilities
of Blue Link.
� #29: If your customers have children that are driving Blue Link equipped vehicles, encourage the
parents to set up Geo-Fence and Curfew Alert, which can notify the parents if the vehicle is in
operation outside of the boundary limit or past a certain time. These alerts can be set up on
MyHyundai.com under preference � notifications.
Added – 11/18/11
� #28: Press the Blue Link button and say “Traffic” to get updates on current traffic conditions. Log
into MyHundai.com and under preferences, set up a Traffic Zone Radius around your vehicle to
avoid traffic accidents and congestion.

� #27: Along with POI search in your vehicle, you also have the option to send a POI to your
vehicle via the web. Log into MyHyundai.com, search a point of interest and download the
results to your vehicle.
Added – 11/11/11
� #26: Please visit the Blue Link/Telematics link on the Home Page of HyundaiDealer.com to
review the new Sales & Service Incentives Program.
� #25: Make sure to remind customers to schedule their service appointments through Service
Link, which can be done by simply pressing the Blue Link button and when prompted, say
“Service Link.”
� #24: If your customers are having any questions about the Blue Link mobile app compatibility,
please direct them to the comprehensive list of compatible devises on the main page of
HyundaiBlueLink.com.
Added – 9/23/11
� #23: When referring to the Blue Link “Center” button, please use the name “Enhanced
Navigation Services” button, as this is the new official name for the button. The Enhanced
Navigation Services button is used for route management for the Audio-equipped vehicles and
as a navigation short-cut button for the AVN-equipped vehicles.
� #22: Just as a reminder… If customers have questions about Blue Link, a great resource for them
is the Blue Link Customer Care, which can be reached at 1-855-2-BlueLink.
� #21: To log into the Blue Link Mobile App, the username and password for the App are the same
username and password to log into MyHyundai.com.
Added – 9/16/11
� #20: Blue Link equipped vehicles that are in the Pre-RDR mode can play an audio message to
customers giving a brief overview of “What is Blue Link?” To play the audio message, push the
Blue Link button on a Pre-RDR vehicle, once Blue Link has connected, when prompted say “Sales
Demo.” See page 9 in the Blue Link Handbook for further information.
� #19: When demonstrating Blue Link navigation features to customers, a powerful sales tool is
the “Route Preview” feature for Audio vehicles. Once a destination has been downloaded to the
vehicle, press the Enhanced Navigation Services button (center button) and say, “Route
Preview.” This command will give you an audio preview of the turns you need to make to get to
your destination.
� #18: When using the Voice Text Messaging feature, don’t push the Blue Link button, you should
have the toll-free number (877)-730-2896, saved on the mobile phone you are using as “Voice
Text.” The Blue Link button will only give you information on operating Voice Text Messaging.
Instead, use the Bluetooth button on the steering wheel of the vehicle and say, “call Voice Text”
to dial the number. The system will walk you through the process the rest of the way. See page
21 in the Blue Link User’s Manual for further information.
Added 8/26/11
� #17: When using the Blue Link Mobile App to unlock your doors, the doors will remain unlocked
for only 30 seconds. This auto relock is designed to enhance vehicle security by relocking the
doors if the doors are not opened within 30 seconds.
� #16: Maintenance Alert can help keep your vehicle in optimum running condition. Once
activated on MyHyundai.com, you will automatically be notified, by your selected methods,

when your vehicle is due for regularly scheduled maintenance and be offered assistance in
scheduling an appointment with your local Hyundai dealer.
Added 8/19/11
� #15: For supported browser requirements when enrolling a customer for Blue Link, Windows:
Internet Explorer – Versions 6.x, 7.x, 8.x, Mozilla/Firefox 3.x, or Google Chrome; for Mac: Safari,
Internet Explorer – Version 6.x, 7.x, 8.x, or Mozilla/Firefox 3.x.
� #14: Blue Link Mobile App (Car Finder) – The Car Finder feature presents you with a map and a
pin dropped for your current location. Tap on the screen to drop another pin for where your
vehicle is located. This feature will help you remember where you left your vehicle.
� #13: The frequency of notifications and alerts can be changed by going to
www.MyHyundai.com, select Blue Link Preferences, and set your alert preferences under
Notifications.
Added 8/5/11
� #12: Alerts and notifications are based on the time zone of the computer used when they are
set. For example, a user in New York using a computer set to EST wants to set a curfew limit for
their teenager in Los Angeles. If he/she set the curfew for 10:00 p.m., that would be 7:00 p.m. in
California.
� #11: When looking for the nearest gas station, use the POI Search feature. The Gas Prices
feature will prioritize price over location.
� #10: In an audio vehicle, to cancel a route simply press the center navigation button and say
“Cancel Route.” The audio voice will ask you to confirm the cancelation of your current route. If
you are sure, say “Yes” and the current route will be cancelled.
Added 7/29/2011
� #9: When downloading a POI from Blue Link to your navigation unit, you will have a choice of
two buttons to push on the navigation screen (Ok and Display on Map). Press “Display on Map”
if you want the navigation unit to direct you to your POI. Press “Ok” if you only want the system
to save your POI search.
� #8: Press the center button on the mirror for navigation-related services. This feature acts a
little differently depending on if you are using an audio or navigation-equipped vehicle. On
audio-equipped vehicles, this button will provide Turn-by-Turn Navigation services. On
navigation-equipped vehicles, this button will provide shortcut access to New Destination
searches.
� #7: Blue Link is equipped with Global Commands when operating the systems. Two of the
commands are “Goodbye” and “Cancel.” Use the “Goodbye” command when you want to end
the Blue Link call. Use the “Cancel” command when you want to move to mid-level in the
command tree (e.g., you changed your mind from wanting ratings for Chinese restaurants to
Italian. When the Restaurant Ratings feature has given you the rating of a particular restaurant
say “Cancel,” and then the system will take you back to the beginning of Restaurant Ratings).
Added 7/22/11
� #6: Blue Link is as simple as 1, 2, 3. Visit MyHyundai.com to enroll, set up your profile, and then
push the Blue Link button in your vehicle. Follow these three quick steps and Blue Link is ready
to simplify your life.

� #5: FYI… there is a Blue Link/Telematics link on Home Page of HyundaiDealer.com. There you
will be able to find Blue Link reference and training material, including: Blue Link Handbook,
User’s Manual, Enrollment, etc.
� #4: Voice Text Messaging is used through your vehicle’s Bluetooth system, not by pressing the
Blue Link button on your mirror. Save the Voice Text Messaging number 877-730-2896 as a
contact on your mobile phone, name the contact Voice Text; this will make it easier to call the
system from the Bluetooth of your vehicle. See page 21 of the Blue Link User’s Manual for more
information on how to set up Voice Text Messaging.
Added 7/15/11
� #3: When using Blue Link, wait for the audio voice to complete before providing a response. If
you try to say a command while the audio voice is speaking, your command will not be
recognized.
� #2: When using the New Destination command under Navigation, say the word “Near” with
your search, this will narrow the search criteria (e.g., McDonalds “Near” Costa Mesa, CA).
� #1: You can schedule a service appointment by pressing the Blue Link button and saying the
command “Vehicle Assist” then choose “Service Link” from the commands provided.