Phonathon Handbook - National Service Resource Center

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SuCCeSS StrAtegy: Friends working together Every one of you in that room care deeply about the success of your organization and its programs—so play it up. You may come from different backgrounds and live different lifestyles, but you’re all here for one cause, which is reason enough to celebrate. tools: Use the following Tools to help you achieve your Successful Volunteer-led <strong>Phonathon</strong>: Volunteer Caller Questionnaire
10 Thank you for participating! Please take a few minutes to answer the following questions—we’d like to know your thoughts and are always looking for ways to improve our program. If you have any questions or topics you’d like to discuss in person, please do. Including your name is completely up to you. Please rate the following on a scale of 1 – 5, with 5 being the highest (circle one): Contact by volunteer leader 1 2 3 4 5 Orientation Packet 1 2 3 4 5 Dialogue Guide 1 2 3 4 5 Pre-call Training 1 2 3 4 5 Food and Refreshments 1 2 3 4 5 Calling Card Functionality 1 2 3 4 5 Pledge Card Functionality 1 2 3 4 5 Support from team while calling 1 2 3 4 5 Effectiveness of incentives 1 2 3 4 5 Atmosphere of calling site 1 2 3 4 5 Overall experience 1 2 3 4 5 Please give us your feedback on the following (continue your answers on the back, if you like): • What did you like best about your experience? • What did you like least? Volunteer Caller Questionnaire(p.1) COPy Me SuCCeSSFuL VOLuNteer-LeD PhONAthONS © 2005 tOOLS
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© 2005 Campaign Consultation, Inc.
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Integrate with your current annual
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Need more good reasons to have a ph
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TOOlS SuCCESSFul VOluNTEER-lED PhON
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1 STEP STEP oNE
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Who is most likely to give us gifts
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Review the Step Ready for the Next
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3 SET GOALS STEP THREE How much do
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SuccESS STrATEGy: In-house testing
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TOOLS SuccESSfuL VOLunTEEr-LED PhOn
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Page 27 and 28: Who will make the calls? Who will h
Page 29 and 30: SUCCESS STRATEgy: Calling Teams Con
Page 32 and 33: Review the Step Ready for the Next
Page 34 and 35: STEP FIVE SECURE “HARDWARE” Who
Page 36 and 37: Motivate—and appreciate—your vo
Page 38 and 39: TOOLS SUCCESSfUL VOLUnTEER-LED PHOn
Page 40 and 41: Review the Step Ready for the next
Page 42 and 43: STEP SIX MakE Calling Cards and plE
Page 44 and 45: segmenting your calling cards You
Page 46 and 47: TOOls suCCEssful VOlunTEEr-lEd pHOn
Page 48 and 49: eview the step ready for the next s
Page 50 and 51: Write a “dialogue” rather than
Page 52 and 53: SUccESS STRATEGy: Revise the dialog
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Page 57 and 58: 7 STEP STEP SEVEN
Page 59 and 60: Calling-Day Materials You only need
Page 61 and 62: SuCCeSS STrATegY: Let your prospect
Page 63 and 64: 8 Calling Tips(p.1) how to act (and
Page 66 and 67: eview the Step ready for the next S
Page 68 and 69: Hold your final phonathon committee
Page 70: Prepare “fun,” motivational pri
Page 73 and 74: 9 STEP STEP NINE
Page 75: How can we best train, inspire and
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Page 82 and 83: STEP ELEVEN FOLLOW-UP and THANK We
Page 84 and 85: Evaluate what went right and what w
Page 86: TOOLS SUccESSFUL VOLUNTEEr-LEd PHON
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Phonathon Handbook - National Service Resource Center

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