NCCIS Business Process Standardisation Project - Health Service ...

The availability of timely and accurate and shareable information will provide
opportunities to enhance children’s services and will realise benefits for all
stakeholders.
The Business Process Standardisation Project
“Documentation of the business process requirements of an organisation through a
‘blueprint’ is a key stage in any system development and forms the basis for the
system design 1 .
The goal of the NCCIS Business Process Standardisation project is to develop such
a blue print. The blue print is not developed solely as the basis for the design of an
ICT system, but is also intended as the basis for standard business process
implementation nationally. The processes were designed by way of consultation and
workshop with an expert team nominated by the Children & Family Services, National
Steering Committee.
The following approach was approved and adopted:
- Select a business area (within scope) to standardise
- Set up a National team of subject matter experts
- Familiarise the team with relevant documents & existing processes
- Consult and workshop to agree standard procedures and forms
- Seek project board approval (to deploy)
- Present nationally / Pilot/ Test /Validate
- Publish
- Move on to the next business area until scope is complete
- Provide training and implement nationally
The team was made up of:
(a) Nominees who were familiar with child care processes and who had the
experience and authority to make changes (where required) to procedures and
information issues that affect the management of child care services nationally.
and
(b) Nominees who had practical experience of child care processes and who had the
experience and authority to make changes and recommendations related to the
tasks, case management, information and definitional issues that affect the practice
of social work nationally.
The nominees met monthly or bi-monthly with four to eight workshops typically per
business area. The team built on work already completed in earlier phases of the
project and in particular on the Phase V: Priority Management Information, including
Definition of Outstanding Terms report and the high level business process maps.
The team also referenced the Children First, and the Children First Initial Assessment
Form and Guidance (a.k.a. the HeBE IA form) and Child Protection forms and
Guidance, existing local protocols and procedures and the final report on the IDS
from the CPW national working group.
The following approach was followed:
- Forms (as opposed to BP Maps) were used as the ‘vehicle’ to describe the
processes
- The forms were agreed individually
- In a second iteration the forms were agreed as a single suite of forms
- The operating procedures were then introduced
1 (PPARS Report: VFM_51_PPARS)
7