FOOTPATH TRADING GUIDELINES - City of Port Phillip

2.08
Queuing
2.08.01
Queuing - for general purposes
it is the permit holder’s responsibility to ensure that
their patrons or clients do not impede the flow of
pedestrian traffic in the pedestrian zone. Businesses
that attract a large number of patrons who queue
outside the premises must accommodate these patrons
in an orderly fashion within the trading zone.
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City of Port Phillip
Footpath Trading Guidelines
2.08.02
Queuing - for licensed venues
it is the permit holder’s responsibility to ensure the
safe management of patrons queuing at venues.
The guidelines below are based on the Design Guidelines
for Licensed Venues, February 2009, alcohol Policy Unit,
and Department of justice.
The following applies:
• Queues of patrons are to be contained within
the venue where practical.
• if the premises are located within a precinct or
streetscape which has Council approval for the
containment of queuing lines along the building
line, the following arrangements apply:
• an appropriate level of staffing be provided
to manage the queue.
• Queuing arrangements must not impede the
continuous accessible path of travel for all persons
past the premises.
• Queuing areas are to be clearly delineated
from smoker’s areas.
• Bollards/queue barriers/guides do not extend past
the property line unless the applicant has obtained
and submitted to the Council the written consent
by the owner, body corporate and/or occupier
of the adjacent premise(s).
• a queue management plan is provided which includes:
• a diagram of the footpath which shows the queuing
arrangement.
• Venue management plan describing how to manage
patrons on the footpath including matters such as
advising queuing patrons of wait time, the placement
of bollards/queue barriers/guides, ensuring there
is room for foot traffic to pass and any other
relevant matter.