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OHS Training Guide: Cleaning property services ... - SafeWork SA

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<strong>SA</strong>FER task checklist<br />

<strong>OHS</strong> work skills matrix and major hazard management modules<br />

Occupational violence<br />

See it Occupational violence can be defined as:<br />

Assess it<br />

• workplace violence deals with a broad range of behaviours and circumstances<br />

that can be present both inside and outside the workplace<br />

• any incident in which an employee is abused, threatened or assaulted by<br />

a member of the public in circumstances arising from his or her employment<br />

• violence include acts or verbal, physical and psychological intimidation.<br />

• Reported incidents of violence in the business district or industry<br />

• Working in isolation or alone<br />

• Working after hours ie, early morning or at night<br />

• Poor lighting in the workplace/premises<br />

• Where cash is being handled on the premises<br />

• Cluttered work environment<br />

• Access by poor security measure ie, inappropriate door/window locks<br />

• Lack of security equipment<br />

• Lack of training<br />

• Lack of policy and procedures<br />

• Arguments or conflicts with workmates<br />

<strong>OHS</strong> training guide for cleaning and <strong>property</strong> <strong>services</strong> industry<br />

This ‘<strong>SA</strong>FER task checklist’ has been designed to assist cleaning operators<br />

identify and assess common hazards associated with occupational<br />

violence and recommends actions to minimise the risk of injury whilst<br />

performing the task.<br />

Exposure to occupational violence is a growing concern to operators.<br />

The ‘<strong>SA</strong>FER task checklist’ is to be used by cleaning operators who<br />

perform cleaning duties when working in isolation. <strong>Cleaning</strong> operators<br />

are encouraged to use the checklist before commencing work in this<br />

situation to eliminate or minimise any risk exposures.<br />

If you are not sure how to use the checklist or have answered ‘no’<br />

to any of the ‘fix it’ recommendations, please consult your supervisor.<br />

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