Download (2.89 Mb) - Poplar HARCA
Download (2.89 Mb) - Poplar HARCA
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S Social ocial<br />
hhousing<br />
ousing<br />
rrented<br />
e<br />
nted<br />
hhomes<br />
omes<br />
Property<br />
Ty Type ype<br />
QQuantity<br />
uantity<br />
Av Average verage<br />
rent<br />
(£) ( £) )<br />
BBedsit<br />
edsit<br />
2210<br />
10<br />
773.09<br />
3.<br />
09<br />
1<br />
BBedroom<br />
edroom<br />
11,426<br />
, 426<br />
885.59<br />
5.<br />
59<br />
2<br />
BBedroom<br />
edroom<br />
22,492<br />
, 492<br />
996.44<br />
6.<br />
44<br />
3<br />
B<br />
Bedroom e d droom<br />
11,768<br />
1,<br />
7 6 8 1 1107.34<br />
0 07.<br />
3 34<br />
4<br />
BBedroom<br />
edroom<br />
3341<br />
41<br />
1119.45<br />
19.<br />
45<br />
5<br />
BBedroom<br />
edroom<br />
553<br />
3<br />
1139.08<br />
39.<br />
08<br />
6<br />
oor<br />
r mmore<br />
ore<br />
BBedroom<br />
edroom<br />
116<br />
6<br />
1143.37<br />
43.<br />
37<br />
To Total otal<br />
SSocial<br />
ocial<br />
RRented<br />
ented<br />
HHomes<br />
omes<br />
66,306<br />
, 306<br />
Av Average verage<br />
rrent<br />
ent<br />
ffor<br />
or<br />
aall<br />
ll<br />
h hhomes<br />
omes<br />
997.99<br />
7.<br />
99<br />
OOther<br />
ther<br />
mmanaged<br />
anaged<br />
hhomes<br />
homes<br />
Property<br />
Ty Type ype<br />
QQuantity<br />
uantity<br />
Leasehold<br />
Properties<br />
22,389<br />
, 389<br />
SShared<br />
hared<br />
OOwnership<br />
wnership<br />
9<br />
Intermediate<br />
Rent<br />
227<br />
7<br />
Total To otal<br />
HHomes<br />
omes<br />
MManaged<br />
anaged<br />
88,704<br />
, 704<br />
LLettings<br />
ettings<br />
( (year year<br />
tto<br />
o 3<br />
31/3/12) 1/<br />
3/<br />
12)<br />
Types Tyy<br />
pes<br />
QQuantity<br />
uantity<br />
H<strong>HARCA</strong><br />
ARCA<br />
ttenants<br />
enants<br />
888<br />
8<br />
HHomeless<br />
omeless<br />
44<br />
Others<br />
183<br />
T TTenants<br />
e n a n t s o oof<br />
f s ssocial<br />
o c i a l l llandlords<br />
a n d<br />
d l o r d s 7 778<br />
8<br />
Total To otal<br />
3393<br />
93<br />
Empty Empty<br />
Properties Propertie<br />
s<br />
Average Avv<br />
erage<br />
time time<br />
to<br />
re-let<br />
eempty<br />
mpty<br />
hhomes<br />
omes<br />
dduring<br />
uring<br />
22011–12<br />
011–<br />
– 12<br />
is<br />
17<br />
calendar<br />
days. day<br />
ys.<br />
RResponse<br />
esponse<br />
ttimes<br />
imes<br />
for<br />
key<br />
services<br />
Types TTyy<br />
pes<br />
TTelephone<br />
elephone<br />
CCalls<br />
alls<br />
AAv<br />
Average verage<br />
rresponse<br />
esponse<br />
ti time me<br />
116<br />
6 ssecs<br />
ecs<br />
( (target target<br />
110<br />
0 ssecs)<br />
ecs)<br />
%<br />
oof<br />
f ccalls<br />
alls<br />
aanswered<br />
nswered<br />
992.5<br />
2.<br />
5<br />
( (target target<br />
990%)<br />
0% )<br />
CCorrespondence<br />
orrespondence<br />
%<br />
aanswered<br />
nswered<br />
iin<br />
n ta target rget<br />
996.7<br />
6.<br />
7<br />
( (target target<br />
1100%)<br />
00%<br />
)<br />
13<br />
RRepairs<br />
epairs<br />
PPerformance<br />
erforma<br />
n nce<br />
Emergency<br />
repairs<br />
in<br />
target<br />
99% 9 9 %<br />
Urgent<br />
repairs repairs<br />
in<br />
target<br />
99.4% 99.<br />
4%<br />
Routine Ro u t i n e<br />
repairs<br />
in<br />
target<br />
98.0% 98.<br />
0%<br />
SSatisfaction<br />
atisfaction<br />
ccompleted<br />
ompleted<br />
repair<br />
94.3% 94.<br />
3%<br />
KKept<br />
ept<br />
aappointments<br />
ppointments<br />
96%<br />
<strong>HARCA</strong><br />
annual report
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