VENDOR COMPLIANCE MANUAL - Cracker Barrel
VENDOR COMPLIANCE MANUAL - Cracker Barrel
VENDOR COMPLIANCE MANUAL - Cracker Barrel
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CBOCS Distribution, Inc.<br />
<strong>VENDOR</strong><br />
<strong>COMPLIANCE</strong><br />
<strong>MANUAL</strong><br />
July 1, 2010<br />
VCM 8-1-12.doc1
WELCOME<br />
Table of Contents<br />
I INTRODUCTION .................................................................................... 4<br />
II CONTACTS ............................................................................................ 10<br />
III INSURANCE REQUIREMENTS ........................................................ 14<br />
IV PURCHASE ORDERS .......................................................................... 15<br />
V TICKETING ........................................................................................... 21<br />
VI APPAREL SPECIAL LABELING INSTRUCTIONS ....................... 26<br />
VII PRODUCT PACKGING ...................................................................... 30<br />
VIII PRE-PRODUCTION SAMPLE REQUIREMENTS ........................ 34<br />
IX PRODUCTION SAMPLE REQUIREMENTS .................................. 35<br />
X DOMESTIC SHIPMENTS AND INVOICING .................................. 36<br />
XI NEW STORE OR DIRECT-TO-STORE SHIPPING ....................... 40<br />
XII DIRECT IMPORTS-C-TPAT .............................................................. 42<br />
XIII DIRECT IMPORTS-CARTON PACKAGING ................................ 45<br />
XIV DIRECT IMPORT-TRANSPORTATION ......................................... 47<br />
XV ACCOUNTS PAYABLE-DIRECT IMPORT .................................... 53<br />
XVI NON-<strong>COMPLIANCE</strong> CHARGEBACKS ......................................... 54<br />
XVII QUALITY ASSURANCE .................................................................... 57<br />
XVIII BRANDED PACKAGING REQUIREMENTS ................................ 68<br />
XIX PUBLIC DISCLOSURE ..................................................................... 69<br />
XX FOOD RELATED PRODUCT REQUIREMENTS .......................... 70<br />
XXI CONFIDENTIALITY AGREEMENT ................................................ 72<br />
XXII ACKNOWLEDGEMENT .................................................................... 75<br />
REV. 8-1-12<br />
VCM 8-1-12.doc2
To: <strong>Cracker</strong> <strong>Barrel</strong> Old Country Store® Retail Vendors<br />
From: Deborah Evans<br />
Vice President, General Merchandise Manager<br />
CBOCS Distribution, Inc.<br />
Date: July 1, 2010<br />
Welcome to <strong>Cracker</strong> <strong>Barrel</strong> Old Country Store. We are proud to have you as a valued vendor for<br />
our retail store. The information in the attached pages has been developed to help you<br />
understand CBOCS Distribution Inc. (“<strong>Cracker</strong> <strong>Barrel</strong>”) policies, procedures, requirements,<br />
standards and consequences. There are significant changes to our policies to reflect an elevated<br />
level of requirements consistent with our guest’s expectations.<br />
<strong>Cracker</strong> <strong>Barrel</strong> will enforce the expectations outlined in the Compliance Manual. Please review<br />
thoroughly and ask questions as needed. It will be the vendor’s responsibility to engage support<br />
as needed. It is vital that your company comply with our requirements to help make our alliance<br />
efficient and cost effective. <strong>Cracker</strong> <strong>Barrel</strong> reserves the right to amend and re-publish these<br />
guidelines as necessary.<br />
This information supersedes all previous editions of the Vendor Compliance Manual, as<br />
well as previous notifications and instructions issued by <strong>Cracker</strong> <strong>Barrel</strong>.<br />
You may copy this document and distribute it to the appropriate individuals within your<br />
organization. By following these guidelines, you will help to ensure prompt acceptance of your<br />
products and help to get your products to the sales floor faster.<br />
If you have any questions or concerns with these guidelines, please contact<br />
RPI@crackerbarrel.com.<br />
Thank you for your cooperation.<br />
Sincerely,<br />
CBOCS Distribution, Inc.<br />
Deborah M. Evans<br />
Vice President, GMM<br />
VCM 8-1-12.doc3
I. INTRODUCTION<br />
This manual is designed to assist retail vendors (hereinafter “Vendor” or “Vendors”) in preparing<br />
merchandise and exchanging documents with CBOCS Distribution, Inc. doing business as<br />
<strong>Cracker</strong> <strong>Barrel</strong> Old Country Store (hereinafter “<strong>Cracker</strong> <strong>Barrel</strong>”). The Vendor must not deviate<br />
from the terms and conditions set forth in this manual without advance written permission from<br />
<strong>Cracker</strong> <strong>Barrel</strong>. This manual is not inclusive of all requirements. For further information, please<br />
contact the appropriate department as required.<br />
Our Mission<br />
Some companies pride themselves on long-winded and complicated mission statements, but<br />
that’s just not our way. In fact, since the very first <strong>Cracker</strong> <strong>Barrel</strong> Old Country Store® location<br />
opened in 1969 in Lebanon, Tennessee, we’ve kept things pretty simple.<br />
The way we see it, our mission is to “please people”. Nothing more; nothing less.<br />
And if we do that, we have more than a fair chance of success. If everyone who walks in our<br />
front door gets a warm welcome and a good meal at a fair price; if they enjoy browsing through<br />
our old country store; if all our employees and vendors are treated fairly and with respect; if we<br />
do all those things, well then, we figure the business will take care of itself. And fortunately, so<br />
far, it has.<br />
About <strong>Cracker</strong> <strong>Barrel</strong><br />
Stepping into a <strong>Cracker</strong> <strong>Barrel</strong> Old Country Store® location is like traveling back to an era when<br />
stopping on the road for a meal was special. Out front there’s a welcoming front porch filled<br />
with cozy rocking chairs. Pass through our wooden doors and walk into a real country store and<br />
restaurant. At every turn there’s something new and old to behold: cast iron cookware, oldfashioned<br />
candy treats, collectible figurines, classic children’s toys, genuine antiques and<br />
memorabilia hanging from the ceiling. It’s all part of the charm of <strong>Cracker</strong> <strong>Barrel</strong>.<br />
<strong>Cracker</strong> <strong>Barrel</strong> Old Country Store, Inc. operates over 590 units in 41 states. CBOCS Distribution,<br />
Inc. is a wholly-owned subsidiary of <strong>Cracker</strong> <strong>Barrel</strong> Old Country Store, Inc., a publicly held<br />
corporation whose common stock is traded on the NASDAQ Stock Market under the symbol<br />
CBRL.<br />
Core Standards for Retail Vendors<br />
Ethical treatment of all employees, suppliers, and product purchasers.<br />
Highest level of integrity in all transactions.<br />
Provide quality products that meet <strong>Cracker</strong> <strong>Barrel</strong> specifications.<br />
Assumed responsibility for all corrective actions regarding substandard products.<br />
Strict adherence to all purchase order, packing, and transportation requirements.<br />
Compliance with all federal and safety requirements.<br />
Timely communication of potential issues and/or questions.<br />
VCM 8-1-12.doc4
Gift & Gratuity Policy<br />
This policy has absolute restrictions, to which adherence is strictly enforced. It is a policy of<br />
disclosure and approval.<br />
All transactions involving <strong>Cracker</strong> <strong>Barrel</strong> must be impartial arms’ length transactions for<br />
legitimate business reasons. All relationships between Vendors and <strong>Cracker</strong> <strong>Barrel</strong> employees<br />
must likewise be demonstrated with the highest ethical and moral standards that do not violate<br />
law or policy.<br />
Accordingly, <strong>Cracker</strong> <strong>Barrel</strong> employees may give or receive token gifts which are common in<br />
the conduct of normal business, but <strong>Cracker</strong> <strong>Barrel</strong> employees may never accept or request<br />
gifts/gratuities which may improperly influence the judgment of any employee or individual or<br />
violate the guidelines listed below:<br />
1. Employees must not give to, request, or accept from any current or prospective Vendor<br />
cash, cash equivalents, gratuities, favors or gifts that are, or might be construed as being<br />
given to secure business or to influence any <strong>Cracker</strong> <strong>Barrel</strong> decision. A gift is anything of<br />
any value. Product samples from Vendors are considered gifts and subject to the same<br />
rules of this policy.<br />
2. Employees and their family members must not personally solicit or use cabins, lodges or<br />
retreat facilities or equipment, such as cars or aircraft, owned or provided by Vendors,<br />
unless that use is authorized in advance.<br />
3. Employees must never solicit gifts or favors of any nature from Vendors. Employees<br />
must not make personal purchases from a Vendor at a discount unless that discount is<br />
offered and available to all company employees.<br />
4. Employees may accept from or give to Vendors, courtesy gifts that are related to the<br />
company, trade or business (such as coffee mugs, calendars, pens, hats, t-shirts, etc.), in<br />
the routine course, but the value of these gifts to any one person must not exceed $50 per<br />
year.<br />
5. Christmas or birthday gifts from Vendors are prohibited and must not be accepted by any<br />
<strong>Cracker</strong> <strong>Barrel</strong> employee or department. Such gifts from Vendors should be returned<br />
immediately and the Vendor informed, in writing, of <strong>Cracker</strong> <strong>Barrel</strong>’s policy prohibiting<br />
such gifts. If it is not practical or possible to return a Vendor gift, it should be submitted<br />
to Home Office Human Resources to be used for a legitimate corporate purpose, such as<br />
the company annual picnic, door prizes for employee forums, or placed in the employee<br />
break room to be shared by all employees. Vendor product samples that are not returned<br />
to the Vendor or used by <strong>Cracker</strong> <strong>Barrel</strong> must likewise be submitted to Human<br />
Resources.<br />
VCM 8-1-12.doc5
6. Trips, seminars, and/or lodging offered or provided by a Vendor for any employee may<br />
only be accepted if it is fully disclosed and approved, in advance. Such courtesies must<br />
be reasonable in cost, business-related and properly advance the legitimate business<br />
interests of <strong>Cracker</strong> <strong>Barrel</strong>. Social content must be incidental to the company’s business<br />
purposes.<br />
7. Employees may occasionally participate in events with vendors such as meals, sporting,<br />
athletics, or other entertainment. Any prizes won or awarded to company employees at<br />
vendor events such as golf tournaments, etc. are prohibited. Such prizes or awards must<br />
be returned to the Vendor or submitted to Home Office Human Resources, as stated in<br />
subsection 5 above. Such entertainment must be reasonable in expense and frequency and<br />
are permissible only if fully disclosed and approved by the departmental officer,<br />
preferably in advance of the event. Any such event must facilitate the discussion of<br />
business, advance good business relationships, or serve some other demonstrable<br />
business purpose. All entertainment must be within the bounds of good taste, company<br />
policy and the law. <strong>Cracker</strong> <strong>Barrel</strong> employees are representatives of the company when<br />
involved in such activities, regardless of the time or place.<br />
8. Any meal, entertainment or other business related expense that will ultimately be paid by<br />
<strong>Cracker</strong> <strong>Barrel</strong> in the course of administering a professional services or consulting<br />
contract, etc., as a reimbursable expense must be paid by the <strong>Cracker</strong> <strong>Barrel</strong> employee<br />
rather than the vendor. The <strong>Cracker</strong> <strong>Barrel</strong> employee should then submit an accurate<br />
expense form stating the business purpose of the event.<br />
9. <strong>Cracker</strong> <strong>Barrel</strong> employees may engage in foreign travel in furtherance of their corporate<br />
responsibilities. Sometimes, local customs may require that you exchange gifts with<br />
vendors or other gratuities are provided. While <strong>Cracker</strong> <strong>Barrel</strong> strives to respect local<br />
customs, gifts of this nature should not be exchanged without first receiving the approval<br />
of an officer or the President. Any gift received can not be kept by the individual<br />
employee and must be submitted to Home Office Human Resources as stated in<br />
subsection 5 above. The gift must always be appropriate and should never create the<br />
appearance of impropriety in the business transaction or relationship.<br />
10. Any meal, lodging, entertainment or any other expense paid or submitted by a foreign<br />
Vendor or anyone at or under their direction, must be reasonable, business related and<br />
accurately disclosed to the supervising officer. Whenever possible, approval should be<br />
obtained before receipt of the gift/gratuity occurs. Under no circumstances shall a<br />
<strong>Cracker</strong> <strong>Barrel</strong> employee or family member receive or request any form of cash payment,<br />
subsidy or other financial arrangement or benefit from an existing or prospective<br />
foreign/import vendor. Any transaction outside of the United States must comply with all<br />
laws of the applicable country.<br />
11. Employees must not solicit Vendors for donations or contributions, in cash or kind, for<br />
<strong>Cracker</strong> <strong>Barrel</strong> events or activities, unless pursuant to a specific marketing contract or<br />
negotiated sales promotion agreed upon by both parties.<br />
VCM 8-1-12.doc6
Labor & Ethics Compliance Standards<br />
At <strong>Cracker</strong> <strong>Barrel</strong>, we view our Vendors and their subcontractors and suppliers as an integral<br />
element of the company’s business success. The company strives to select Vendors that adopt<br />
strong ethical standards, conduct its operations in a manner that respects the rights of its<br />
employees and demonstrate careful stewardship of the environment. As <strong>Cracker</strong> <strong>Barrel</strong> expands<br />
its retail activities, the company recognizes that the selection of Vendors has a direct impact on<br />
the company’s reputation and brand image.<br />
Labor Standards and Practices<br />
We expect our Vendors, as well their subcontractors and suppliers, to operate their facilities and<br />
conduct employee relations in an ethical manner and to meet the requirements stipulated by law<br />
in their respective host countries. This includes, but is not limited to, laws and regulations<br />
relating to labor, compensation, work hours, health and safety, and the environment.<br />
All applicable trade agreements and local laws, including those applicable to importing into the<br />
U.S. and other countries, must be followed, as well as adherence to the Foreign Corrupt Practices<br />
Act.<br />
Labor Practices<br />
• <strong>Cracker</strong> <strong>Barrel</strong> Vendors and their subcontractors and suppliers will never use forced,<br />
indentured, or prison labor in the supply of materials or products.<br />
• <strong>Cracker</strong> <strong>Barrel</strong> prefers that its Vendors, their subcontractors and suppliers, hire no worker<br />
under the age of 16. If local regulations stipulate compulsory education up to an age greater<br />
than 16, that regulation will apply. Under no circumstances will <strong>Cracker</strong> <strong>Barrel</strong> accept<br />
employment of workers under age 14.<br />
• All employment must be strictly voluntary. Factories must also respect the workers’ right of<br />
free association and should not interfere with the legal exercise of the right to free<br />
association.<br />
• Corporal punishment and physical and mental coercion are prohibited.<br />
• Every Vendor employee shall be treated with respect and dignity. No employee shall be<br />
subject to any physical, sexual, psychological or verbal harassment or abuse.<br />
• Vendors, their subcontractors and suppliers, must not discriminate in hiring and employment<br />
practices on grounds of age, race, and gender, and national origin, political or other opinion.<br />
Compensation<br />
• Vendors, their subcontractors and suppliers will not pay less than the minimum wage<br />
(including trainees) in accordance with local labor laws. Workers will be fairly compensated<br />
to a similar standard for overtime work.<br />
Work Hours<br />
• All overtime, as defined by local regulations or practice will be strictly voluntary and will be<br />
duly compensated.<br />
VCM 8-1-12.doc7
• As a normal practice, the maximum number of working hours, including overtime, must not<br />
exceed 60 hours per week. Local government regulations will be followed if they require<br />
fewer than 60 hours per week.<br />
• As a normal practice, workers should receive a minimum of one day off in seven days.<br />
Health & Safety<br />
• Vendors must provide a safe and healthy work environment.<br />
• Fire prevention equipment must be accessible and Vendors must conduct prevention and<br />
evacuation training.<br />
• Restrooms should be clean, operational and available for all Vendor employees.<br />
Environment<br />
• All local laws and regulations must be met and operations conducted in a manner that<br />
conserves resources.<br />
• All waste materials and production by-products should be disposed of properly and in an<br />
environmentally responsible way.<br />
Country of Origin and United States Federal Laws & Regulations<br />
In addition to the obligation by Vendor to warrant that any product(s) shipped pursuant to any<br />
purchase order shall be fit and safe for the use for which it was manufactured and intended, it<br />
shall be Vendor’s responsibility to ensure that all products, including packaging and labeling,<br />
either proposed for sale or sold to <strong>Cracker</strong> <strong>Barrel</strong> meet or exceed compliance with the<br />
requirements of laws of the country of origin and all applicable United States Federal and State<br />
laws and regulations, including, at minimum and without limitation, the laws and regulations<br />
listed below:<br />
• CPSIA to include ASTM Toy Safety Standard F963-08<br />
• Rules and Regulations Under the Textile Fiber Products Identification Act<br />
• Federal Hazardous Substances Act<br />
• Flammable Fabrics Act<br />
• Fair Packaging and Labeling Act<br />
• CTPAT<br />
• 10+2<br />
• Age Determination<br />
• Made in the USA Claim<br />
• All applicable state laws<br />
<strong>Cracker</strong> <strong>Barrel</strong> stipulates, and Vendor acknowledges and agrees, that compliance with all<br />
applicable laws shall be a condition precedent to any obligation in whole or in part of <strong>Cracker</strong><br />
<strong>Barrel</strong> under the purchase order or manual. If a shipment, or any portion of a shipment, is<br />
determined to include product(s) which is non-compliant, defective or otherwise subject to<br />
return, the entire shipment or portion may be rejected by <strong>Cracker</strong> <strong>Barrel</strong> and returned to Vendor<br />
at Vendor’s sole cost and expense. In addition, at the option of <strong>Cracker</strong> <strong>Barrel</strong>, in its sole<br />
discretion, any returned product(s) or shipment shall be subject to refund, repair, or replacement<br />
VCM 8-1-12.doc8
y vendor, at vendor’s sole cost and expense. Payments by <strong>Cracker</strong> <strong>Barrel</strong> to Vendor for<br />
product(s) prior to inspection shall not constitute acceptance of the goods, and <strong>Cracker</strong> <strong>Barrel</strong><br />
reserves the right to hold for Vendor or return to Vendor, at Vendor’s sole cost and expense, any<br />
rejected product(s).<br />
Violation of the foregoing may result in immediate termination of this Agreement and any<br />
purchase orders without any liability to <strong>Cracker</strong> <strong>Barrel</strong>.<br />
VCM 8-1-12.doc9
II. CONTACTS<br />
PRODUCT DEVELOPMENT CONTACTS: Department Fax: 615-235-4065<br />
DIRECTOR OF PRODUCT<br />
DEVELOPMENT<br />
VCM 8-1-12.doc10<br />
MERCHANDISE <strong>VENDOR</strong><br />
<strong>COMPLIANCE</strong><br />
Sunna Lee NPD@crackerbarrel.com<br />
Phone: 615-235-4163<br />
Sunna.Lee@crackerbarrel.com EXECUTIVE SECRETARY<br />
Brandy Wrye<br />
SENIOR PACKAGING SPECIALIST Phone: 615-235-4167<br />
Becky Allen Brandy.Wrye@crackerbarrel.com<br />
Phone: 615-235-4132<br />
rebecca.allen@crackerbarrel.com RETAIL QUALITY ASSURANCE<br />
RPI@crackerbarrel.com<br />
MANAGER RETAIL QUALITY<br />
RETAIL QUALITY ASSURANCE<br />
ASSURANCE<br />
SPECIALIST<br />
Lisa White Chantelle Mackay<br />
Phone: 615-235-4099 Phone: 615-235-4134<br />
Lisa.White@crackerbarrel.com Chantelle.Mackay@crackerbarrel.com<br />
MERCHANDISING CONTACTS: Department Fax: 615-235-4065<br />
DIRECTOR OF MERCHADISE BUYING BUYER SUPPORT<br />
Trim the Tree, Outdoor Décor, Indoor Décor Linda Anderson<br />
Seasonal Accents Phone: 615-235-4223<br />
Mindy Holder Linda.Anderson@crackerbarrel.com<br />
Phone: 615-235-4242<br />
Mindy.Holder@crackerbarrel.com<br />
BUYER ASSISTANT BUYER<br />
Print Media, Personal Care, Wall Décor, Lighting Gifts and Collectibles<br />
Trey Heckmann Wanda Crook<br />
Phone: 615-235-4098 Phone: 615-443-9555<br />
trey.heckmann@crackerbarrel.com wanda.crook@crackerbarrel.com<br />
PLANNER REPLENISHER<br />
Ana Medero Kaitlin Bennett<br />
Phone: 615-443-9118 Phone: 615-443-9564<br />
ana.medero@crackerbarrel.com Kaitlin.Bennett@crackerbarrel.com<br />
REV. 8-1-12
MERCHANDISING CONTACTS: Department Fax: 615-235-4065<br />
SENIOR BUYER BUYER SUPPORT<br />
Women’s & Children’s Apparel Jacinta King<br />
Deborah Faulkner Phone: 443-9584<br />
Phone: 615-235-4264 jacinta.king@crackerbarrel.com<br />
Deborah.Faulkner@crackerbarrel.com<br />
REPLENISHER<br />
BUYER Kim Schuster<br />
Women’s & Children’s Accessories Phone: 615-443-9351<br />
Gennie McClendon Kim.Schuster@crackerbarrel.com<br />
Phone: 615-235-4363<br />
Gennie.Mcclendon@crackerbarrel.com PLANNER<br />
Thomas Jacober<br />
Phone: 615-235-4217<br />
Thomas.Jacober@crackerbarrel.com<br />
SENIOR BUYER: BUYER SUPPORT<br />
Toys, Plush, Convenience Kim Manley<br />
Karen Smith Phone: 615-443-9225<br />
Phone: 615-443-9586 kim.manley@crackerbarrel.com<br />
Karen.Smith@crackerbarrel.com<br />
PLANNER REPLENISHER<br />
David Ramos Tabitha Smith<br />
Phone: 615-235-4428 Phone: 615-443-9118<br />
David.Ramos@crackerbarrel.com tabitha.smith@crackerbarrel.com<br />
BUYER REPLENISHER<br />
Food: Candy, Grocery Chastity Singleton<br />
Kristie Stein Phone: 615-235-4341<br />
Phone: 615-235-4365 Chastity.Singleton@crackerbarrel.com<br />
kristie.stein@crackerbarrel.com<br />
PLANNER<br />
Brook Millsaps<br />
Phone: 615-235-4298<br />
brook.millsaps@crackerbarrel.com<br />
REV. 8-1-12<br />
VCM 8-1-12.doc11
MERCHANDISING CONTACTS: Department Fax: 615-235-4065<br />
DIRECTOR OF MERCHADISE BUYING BUYER SUPPORT<br />
Dinnerware, Drink Ware, Cookware Felicia Majewski<br />
Textiles and Rugs Phone: 615-444-5533 x 7194<br />
Mary Beth Tome Felicia.Majewski@crackerbarrel.com<br />
Phone: 615-443-9416<br />
MaryBeth.Tome@crackerbarrel.com REPLENISHER<br />
Tawana Williams<br />
PLANNER Phone: 615-235-4267<br />
April Basham Tawana.Williams@crackerbarrel.com<br />
Phone: 615-443-9542<br />
april.basham@crackerbarrel.com BUYER SUPPORT<br />
Miranda Tidwell<br />
BUYER Phone: 615-443-9233<br />
Furniture, Licensed, Men’s Apparel Miranda.Tidwell@crackerbarrel.com<br />
Men’s Accessories<br />
John Jankowich REPLENISHER<br />
Phone: 615-443-9457 Kim White<br />
john.jankowich@crackerbarrel.com Phone: 615-443-9584<br />
VCM 8-1-12.doc12<br />
kim.white@crackerbarrel.com<br />
ASSISTANT BUYER<br />
Electronic Media, Books on Audio PLANNER<br />
Kaye Grable Bob Quiambao<br />
Phone: 615-443-9159 Phone: 615-235-4000<br />
kaye.grable@crackerbarrel.com bob.quiambao@crackerbarrel.com<br />
REV. 8-1-12
ACCOUNTING DEPARTMENT CONTACTS Department Fax: 615-443-9537<br />
Accounts Payable Retail Supervisor Accounts Payable Retail Coordinator<br />
Stephanie Massey Kim Sanders<br />
Phone: 615-443-9135 Phone: 615-443-5533 ext 7009<br />
stephanie.massey@crackerbarrel.com kimberly.sanders@crackerbarrel.com<br />
DISTRIBUTION CENTER CONTACTS Department Fax: 615-443-9636<br />
DC Vendor Compliance Coordinator<br />
Manger of System Support<br />
Ruth Porter Janie England<br />
Phone: 615-443-9658 Phone: 615-443-9715<br />
vendcomp@crackerbarrel.com janie.england@crackerbarrel.com<br />
LOGISTICS DEPARTMENT CONTACTS Department Fax: 615-443-9707<br />
Logistics Manager<br />
Bill Bullington<br />
Phone: 615-443-9676<br />
bill.bullington@crackerbarrel.com<br />
Domestic Logistics Coordinator International Logistics Supervisor<br />
Charlie Lyons Debi Martin<br />
Phone: 615-443-9600 Phone: 615-443-9660<br />
Charlie.Lyons@crackerbarrel.com Debi.Martin@crackerbarrel.com<br />
Domestic Logistics Coordinator International Logistics Coordinator<br />
Tish Douglas Sandra Holland<br />
Phone: 615-443-9712 Phone: 615-443-9706<br />
Tish.Douglas@crackerbarrel.com sandra.holland@crackerbarrel.com<br />
Averitt Dedicated Services International Logistics Coordinator<br />
Tom Adcock Ann Lawrence<br />
Phone: 615-443-9749 Phone: 615-443-9665<br />
tadcock@averittexpress.com Ann.Lawrence@crackerbarrel.com<br />
REV. 8-1-12<br />
VCM 8-1-12.doc13
III. INSURANCE REQUIREMENTS<br />
Proof of coverage must be submitted and approved prior to a purchase order being issued.<br />
Insurance certificates evidencing coverage are required to be sent to the Buyer Support.<br />
Buyer Support Categories Contact # Contact Email<br />
Linda Anderson Trim the Tree, Outdoor Décor,<br />
Indoor Décor, Seasonal Accents,<br />
Print Media, Personal Care,<br />
Candles, Wall Décor, Lighting,<br />
Gifts and Collectibles<br />
615- 235-4223 Linda.Anderson@crackerbarrel.com<br />
Jacinta King Women’s and Children’s<br />
Apparel & Accessories<br />
615- 443-9584 jacinta.king@crackerbarrel.com<br />
Felicia Majewski Dinnerware, Drink ware,<br />
Cookware, Textiles, Rugs,<br />
615-444-5533 Felicia.Majewski@crackerbarrel.com<br />
Kim Manley Toys, Plush, and Convenience, 615-443-9225 kim.Manley@crackerbarrel.com<br />
Miranda Tidwell Furniture, Licensed, Men’s<br />
Apparel & Accessories<br />
Electronic Media and Books on<br />
Audio<br />
615- 443-9233 Miranda.Tidwell@crackerbarrel.com<br />
Kristie Stein Food: Candy and Grocery 615- 235-4365 Kristie.Stein@crackerbarrel.com<br />
Vendor agrees to keep in force and effect comprehensive general liability and contractual liability insurance with the following<br />
requirements:<br />
• Minimum primary policy limits of not less than one million dollars ($1,000,000) per occurrence and<br />
• Two million dollars ($2,000,000) in the aggregate, and<br />
• Shall provide two million dollars ($2,000,000) in products & completed operations aggregate coverage.<br />
• In addition, if the Vendor sells food product to <strong>Cracker</strong> <strong>Barrel</strong>, the Vendor shall also keep in force and effect<br />
umbrella (excess) liability insurance with minimum policy limits of not less than five million dollars ($5,000,000) per<br />
occurrence and in the aggregate.<br />
• Such insurance shall specifically include coverage of Vendor’s indemnification obligations to <strong>Cracker</strong> <strong>Barrel</strong>.<br />
• The coverage shall also contain a vendor's broad form endorsement, Form CG 2015, or equivalent.<br />
• All insurers shall be admitted carriers in the United States.<br />
• All insurers shall have an A.M. Best rating of at least A-VIII.<br />
• <strong>Cracker</strong> <strong>Barrel</strong> Old Country Store Inc. and CBOCS Distribution, Inc. shall be named as an additional insured on the<br />
policy.<br />
Yearly renewal is required and must be submitted to:<br />
EBIX, Inc., BPO Division on behalf of<br />
<strong>Cracker</strong> <strong>Barrel</strong> Old Country Store, Inc.<br />
P.O. Box 12010 - CR<br />
Hemet, CA 92546-8010<br />
• It is the Vendor’s responsibility to ensure that there is no lapse in coverage.<br />
• The limits of coverage set forth above will not be construed as a limitation of any potential liability to any party, and<br />
failure to request evidence of this insurance shall in no way be construed as a waiver of Vendor’s obligation to<br />
provide the insurance coverage outlined above.<br />
For additional information or instructions, please contact your insurance broker or agent. REV 7-9-12<br />
VCM 8-1-12.doc14
IV. PURCHASE ORDERS<br />
Acceptance by Vendor of a purchase order from <strong>Cracker</strong> <strong>Barrel</strong> commits the Vendor to all of the terms<br />
and conditions set forth on the purchase order and in this manual, including the following:<br />
Terms and Conditions<br />
1. The purchase order constitutes <strong>Cracker</strong> <strong>Barrel</strong>’s offer to Vendor, and becomes a binding contract on<br />
the terms and conditions set forth in the purchase order and this manual when it is accepted by the<br />
Vendor either by an acknowledgement or the commencement of performance of the purchase order.<br />
2. <strong>Cracker</strong> <strong>Barrel</strong> is not bound by any printed or written conditions on Vendor’s acknowledgement forms<br />
or invoices that impose conditions in conflict with the terms and conditions set forth on the purchase<br />
order or this manual.<br />
3. <strong>Cracker</strong> <strong>Barrel</strong> may, in its discretion, return merchandise in whole or in part at Vendor’s expense,<br />
make payment adjustments or hold such merchandise in whole or in part subject to Vendor’s<br />
instructions at Vendor’s expense and risk, if (1) the merchandise covered by the purchase order is not<br />
shipped at the time or times specified herein, (2) the merchandise is shipped at quantities in excess of<br />
amounts in the purchase order or (3) <strong>Cracker</strong> <strong>Barrel</strong> is notified that the merchandise infringes any<br />
patent, pattern, trademark, copyright, or other intellectual property right, or any statute, ordinance,<br />
rule, regulation or government directive pertaining to the merchandise. <strong>Cracker</strong> <strong>Barrel</strong> reserves the<br />
right to claim damages from Vendor for all losses incurred.<br />
4. Vendor covenants and absolutely warrants that it has good and marketable title to the merchandise,<br />
and that it owns or duly licenses all applicable patents, trademarks, copyrights affecting the<br />
merchandise and that, as delivered to <strong>Cracker</strong> <strong>Barrel</strong>, all the merchandise will be free of all liens and<br />
will not infringe any patents, trademarks, copyrights or other intellectual property rights of any person<br />
or company. Vendor covenants and absolutely warrants that the merchandise is properly made, is free<br />
from defects in materials and workmanship and is generally safe and fit for its intended use, that all<br />
food products are safe for consumption and are free of contamination and that each item contains on<br />
itself and/or on labeling/packaging all information, safety and warning labels required by applicable<br />
laws.<br />
5. Vendor agrees to defend (at <strong>Cracker</strong> <strong>Barrel</strong>’s request) and to indemnify and hold <strong>Cracker</strong> <strong>Barrel</strong><br />
harmless against any and all liability, loss or expense (including return freight costs), including<br />
attorney’s fees and costs: (a) arising at any time out of any claim involving patent, trademark,<br />
copyright, trade dress, trade secret or any other intellectual property rights or law by the merchandise<br />
ordered, or any part thereof ; (b) arising out of any claim for damages from, defects in the<br />
merchandise, whether latent or patent, in material or workmanship, defective design, defective<br />
warnings or instructions; (c) arising out of or in connection with the purchase, sale, transportation,<br />
handling or use by anyone of the merchandise; (d) out of the alleged negligent act or omission of<br />
Vendor with respect to the merchandise or upon (e) Vendors’ failure to comply with the terms and<br />
conditions set forth in the purchase order or this manual. <strong>Cracker</strong> <strong>Barrel</strong> shall have the right to direct<br />
the defense of such claim or any litigation based thereon through counsel reasonably acceptable to<br />
<strong>Cracker</strong> <strong>Barrel</strong>. In the event of a product recall or mass product return, Vendor agrees that it shall<br />
VCM 8-1-12.doc15
eimburse <strong>Cracker</strong> <strong>Barrel</strong> the purchase price and any and all cost incurred by <strong>Cracker</strong> <strong>Barrel</strong> arising<br />
out of the recall or return, including, but not limited to, return freight costs.<br />
6. <strong>Cracker</strong> <strong>Barrel</strong> expressly reserves the right to cancel the purchase order verbally or in writing, at any<br />
time prior to the shipment of the goods.<br />
7. In the event that fire, accident, flood, casualties, strikes, lockouts, or any other contingency causing<br />
temporary or permanent suspension of business of <strong>Cracker</strong> <strong>Barrel</strong> or the store to which the<br />
merchandise is to be shipped occurs, the purchase order may be canceled at the option of <strong>Cracker</strong><br />
<strong>Barrel</strong>.<br />
8. <strong>Cracker</strong> <strong>Barrel</strong> reserves the right to cancel all or any part of the undelivered portion of the order<br />
without any liability of <strong>Cracker</strong> <strong>Barrel</strong> to Vendor if Vendor does not make deliveries as provided in<br />
the purchase order or this manual or if Vendor breaches any of the terms included therein, including<br />
the warranties of Vendor. <strong>Cracker</strong> <strong>Barrel</strong> shall also have the right to terminate the order or any part<br />
thereof in the event of the happening of any of the following: insolvency of Vendor; filing by Vendor<br />
of a voluntary petition in bankruptcy; filing of an involuntary petition to have Vendor declared<br />
bankrupt, provided it is not vacated within 30 days from the date of filing; the appointment of a<br />
receiver or trustee for Vendor; provided such appointment is not vacated within 30 days from the date<br />
of such appointment; the execution by Vendor of an assignment for the benefit of creditors. The<br />
remedies provided in this section shall be cumulative and additional to any other further remedies<br />
provided in law or equity.<br />
9. The purchase order is governed by and in accordance with the laws of the State of Tennessee without<br />
regard to conflicts of laws principles. Any action or proceeding seeking to enforce any provision of, or<br />
based upon any right arising out of, this Agreement may be brought against either of the parties in the<br />
courts of the State of Tennessee, or, if it has or can acquire jurisdiction, in the United States District<br />
Court for the Middle District of Tennessee, and each of the parties consents to the jurisdiction of such<br />
courts (and of the appropriate appellate courts) in any such action or proceeding.<br />
10. Where the terms or conditions set forth in the purchase order contradict, or in any way alter the terms<br />
or conditions of the manual, the parties are expressly governed by the terms and conditions of the<br />
manual. Where the terms or conditions set forth in the purchase order or this manual contradict, or in<br />
any way alter the terms or conditions of a duly executed Agreement between the Vendor and <strong>Cracker</strong><br />
<strong>Barrel</strong>, the parties are expressly governed by the terms and conditions of the executed Agreement.<br />
The terms and conditions set forth in this manual and/or the purchase order (including the terms set<br />
forth on the front of the purchase order) may not be modified, altered or waived absent a written<br />
agreement between the parties expressly stating the modification, alteration, or waiver or said terms.<br />
11. Neither the purchase order, any interest therein nor any rights or obligations thereof may be assigned<br />
by Vendor, without the prior written consent of <strong>Cracker</strong> <strong>Barrel</strong>.<br />
12. All indemnities, warranties, guarantees and representations shall survive shipment of the merchandise,<br />
are for the benefit of and shall be enforceable by <strong>Cracker</strong> <strong>Barrel</strong>.<br />
VCM 8-1-12.doc16
Details:<br />
• A purchase order will be written, faxed or e-mailed when a product is selected in a line review and<br />
approved by <strong>Cracker</strong> <strong>Barrel</strong>.<br />
• Purchase orders specify:<br />
1. <strong>Cracker</strong> <strong>Barrel</strong> SKU number (UPC if applicable)<br />
2. Supplier pack and inner pack<br />
3. Quantity<br />
4. Cost (both Unit and Total)<br />
5. Ticket Type<br />
B DC printed tickets<br />
C No tickets<br />
E Vendor generated tickets<br />
• Ship and cancel date: Please refer to Article IX. herein regarding Domestic Shipment or<br />
Article XIII. herein regarding Import Shipment for specific date definitions.<br />
• Discrepancies need to be communicated to the appropriate Buyer Support within 1 week from<br />
receipt.<br />
• Any potential changes in quantity, quality or ship dates must be communicated to the buyer<br />
immediately.<br />
• See sample Purchase Orders.<br />
Please contact your Buyer Support regarding any questions on Purchase orders.<br />
VCM 8-1-12.doc17
VCM 8-1-12.doc18
VCM 8-1-12.doc19
VCM 8-1-12.doc20
V. TICKETING<br />
• All products require price tickets. This may include or exclude code dates.<br />
• Vendors are required to provide price tickets on all retail merchandise.<br />
• This does not apply to fixtures or supply items.<br />
• <strong>Cracker</strong> <strong>Barrel</strong> will provide the SKU#.<br />
• A barcode for a SKU# is NOT a UPC code. It is a proprietary code.<br />
o Configuration is 6-digit interleave 2 of 5, 128 with a code of C, or Standard 39<br />
o Must be 1” in the width minimum.<br />
• Price tickets will vary by product category, size of product and or the type of<br />
packaging required.<br />
• Manufacturer or distributor name with a complete address must be on the<br />
price ticket unless the ticket is too small. For clarification, please contact your<br />
Buyer.<br />
• Note: Additional artwork will be required as specified by <strong>Cracker</strong> <strong>Barrel</strong> for<br />
seasonal items. <strong>Cracker</strong> <strong>Barrel</strong> will communicate this information to the<br />
Vendor when applicable.<br />
• Do not add any other information to the tickets without <strong>Cracker</strong> <strong>Barrel</strong>’s<br />
approval.<br />
A. Ornaments or Small Item Price Tickets<br />
• For small items, you must use barbell style labels with all of the components in the specifications<br />
indicated below.<br />
VCM 8-1-12.doc21
B. Open Stock Price Tickets for products without polybag or box packaging<br />
• Place sticker directly on the merchandise.<br />
• Do not place stickers on merchandise that will remove paint or damage the merchandise<br />
• Price tickets must have adhesives that are not easily removable.<br />
• If merchandise is a flat piece, place sticker on bottom of merchandise.<br />
• Do not place sticker over country of origin.<br />
C. Jewelry Price Ticketing<br />
VCM 8-1-12.doc22
D. Apparel and Accessories (hats, handbags and scarves only)Price Ticketing<br />
• Price tickets for apparel should be swift-tagged into the neck label of the garment.<br />
• If the apparel item does not have a neck label, swift tag the price ticket at center back neck at neck<br />
band seam.<br />
• Tag bullets should be 1 ½” – 2” long.<br />
• Do not use perforated tickets (tear off).<br />
• All apparel price tickets must be in the format indicated below with all components as specified.<br />
VCM 8-1-12.doc23
E. Theme Price Ticketing<br />
G. Ticketing Resources approved by <strong>Cracker</strong> <strong>Barrel</strong>:<br />
• Fineline Technologies:<br />
Beau Wiebel<br />
National Accounts Manager │ FineLine Technologies<br />
3145 Medlock Bridge Road │ Norcross, GA 30071<br />
800.500.8687 ext. 231 │ F. 678.969.9201<br />
VCM 8-1-12.doc24
• Vantage Design Group: Jay or Camille at (615-714-1404) .<br />
Camille Morris<br />
Vantage Design Group<br />
7246 Rolling Hills Drive<br />
Hudsonville, MI 49426<br />
Office 615-714-1404, Fax 616-669-1837<br />
jaymorris@vantagedesigngrp.com<br />
Please contact PAC@crackerbarrel.com regarding questions on ticketing format.<br />
VCM 8-1-12.doc25
VI. APPAREL SPECIAL LABELING INSTRUCTIONS:<br />
• All apparel has 3 types of SKU#.<br />
o Master SKU# reflects the color and the style.<br />
o Baby SKU # reflects the size and is the only SKU # that should have a<br />
barcode.<br />
o Pack Item SKU # reflects the assortment required on the purchase order<br />
A. Ticketing for 2-Piece Sets:<br />
• In addition to the price ticket required on all apparel, 2-piece sets such as top and bottom or dress<br />
and hat sets are required to have the following Part of a 2-piece set ticket.<br />
• Apparel sets should NEVER have more than one barcode (price ticket) placed on the set.<br />
• Apparel sets should only have the Baby SKU# barcode.<br />
• Both garments should have the ticket attached as follows:<br />
o A top and bottom set should have the Part of a 2-piece set ticket placed with the price<br />
ticket on the top garment and in the care label in the waist of the bottom garment.<br />
o A dress and hat set should have the Part of a 2-piece set ticket placed with the price ticket<br />
on the dress and in the care label of the hat.<br />
• Ticket should say Part of a 2-piece set and also include the <strong>Cracker</strong> <strong>Barrel</strong> SKU for that particular<br />
size. (Each size will have its own individual SKU)<br />
Part of a 2-piece set<br />
SKU 123456<br />
VCM 8-1-12.doc26
B. Size Strip for Apparel:<br />
• The Size Strip should be clear with Black type and white shadow only.<br />
• The Size Strip placement is 1” from the left edge of the folded garment using the fold line as the<br />
vertical midpoint for the strip. Half of the sticker will be on the top half of the garment with the<br />
other half of sticker underneath the fold on the bottom half of the garment. See section 3 below for<br />
apparel folding requirements.<br />
• The Vendor is responsible for testing the garment to make sure that the Size Strip does not damage<br />
the fabric.<br />
• <strong>Cracker</strong> <strong>Barrel</strong> should be notified of any situation in which the Size Strip may need to be omitted.<br />
Omission of size strip must be approved by <strong>Cracker</strong> <strong>Barrel</strong> prior to shipment. .<br />
VCM 8-1-12.doc27
C. Apparel Folding and Packing Instructions<br />
• All Adult Tee Shirts, Cardigans, Sweat Shirts are to be folded 9” x 11”, (W x L).<br />
• Heavier garments such as Microplush must be folded 11” x 14”, (W x L) unless otherwise<br />
specified by <strong>Cracker</strong> <strong>Barrel</strong>.<br />
• Children’s apparel should be folded in a single half-fold.<br />
• Children’s Sets must be folded together in a half fold, with the bottom inside the top. DO NOT<br />
swift tag together and DO NOT individually polybag together.<br />
VCM 8-1-12.doc28
D. Packing Instructions:<br />
• All apparel orders must have apparel packed in one polybag per case. This helps protect the<br />
garments from dirt or moisture during transport.<br />
• The polybag must hold garments snug in the carton, so that the garments do not become unfolded<br />
or bunched up.<br />
• The polybag must be sealed - fold over and taped at the seal.<br />
• The "suffocation label" is not required on the polybag for apparel.<br />
• The polybag must have a label for contents of polybag to include the following:<br />
• Do not put labels on the bottom of polybag.<br />
• Please note that the Pack Item SKU # should be on the label.<br />
Vendor Name:______________________<br />
P.O. #:________________________<br />
<strong>Cracker</strong> <strong>Barrel</strong> Pack Item SKU #:________________<br />
Description:________________________<br />
Case Qty:__(Always 1 on a pre-pack)___________<br />
• For bags with headers, place stickers on front top right-hand side of header band.<br />
• Refer to <strong>Cracker</strong> <strong>Barrel</strong> Packaging Style Guide for color header card requirements<br />
• For bags without headers, place stickers on front top right-hand side of poly bag.<br />
• Do not cover any place of origin, contents, or other necessary information.<br />
• Polybags and inner packing bags must include the following warning statement:<br />
WARNING: TO AVOID DANGER OF SUFFOCATION, KEEP THIS BAG AWAY FROM<br />
BABIES AND CHILDREN. DO NOT USE IN CRIBS, BEDS, CARRIAGES OR PLAY PENS.<br />
THIS BAG IS NOT A TOY. KNOT UP BAG BEFORE THROWING AWAY.<br />
VCM 8-1-12.doc29
VII. PRODUCT PACKING<br />
A. Carton Requirements:<br />
1. Specifications:<br />
• RSC 32 ECT is the minimum acceptable carton. RSC=Regular slotted carton. ECT=<br />
Edge crush.<br />
• Minimum carton size: 9”x5”x 2”<br />
• Maximum carton size: 36” x 24” x 24”<br />
• Minimum weight : 4 pounds<br />
• Maximum weight 50 pounds<br />
2. Packing<br />
• Original box dimensions must be maintained for a SKU through all future shipments.<br />
• Vendors must ensure that all merchandise is shipped free of bugs, pests, dust, mold, off<br />
odors, chemicals or any other contaminate that affects the condition or salability of the<br />
product.<br />
• Pack one SKU per carton unless otherwise approved by appropriate Buyer (i.e., pack<br />
item P.O.).<br />
• No packing peanuts or shredded paper may be used as filler.<br />
• <strong>Cracker</strong> <strong>Barrel</strong> allows no item or SKU substitutions without proper authorization.<br />
• After initial set-up, do not alter the quantity in the supplier pack or the inner pack<br />
without proper authorization or request from buyer.<br />
• Ship full cases only.<br />
B. Poly Bag Requirements (Non-Food products ONLY)<br />
• Refer to <strong>Cracker</strong> <strong>Barrel</strong> Packaging Style Guide for color header card requirements.<br />
• For bags with headers, place stickers on front top right-hand side of header band.<br />
• For bags without headers, place stickers on front top right-hand side of poly bag.<br />
• Do not cover any place of origin, contents, or other necessary information.<br />
• Polybags and inner packing bags must include the following warning statement:<br />
WARNING: TO AVOID DANGER OF SUFFOCATION, KEEP THIS BAG AWAY FROM<br />
BABIES AND CHILDREN. DO NOT USE IN CRIBS, BEDS, CARRIAGES OR PLAY PENS.<br />
THIS BAG IS NOT A TOY. KNOT UP BAG BEFORE THROWING AWAY.<br />
VCM 8-1-12.doc30
C. Pallet Requirements (For Domestic Shipments ONLY)<br />
• Must use 40" (width) x 48" (length) 4-way wood pallet.<br />
• Product on pallets should fully utilize the cube space available within the 40 x 48 x 57-inch<br />
measurements.<br />
• Vendor must supply pallet.<br />
• Stack product at a maximum of 57" from floor to top of goods, including pallet.<br />
• No metal banding, nylon mesh or plastic strapping allowed on cartons or pallets.<br />
• We request you ship one SKU per pallet.<br />
• If you have prior approval from <strong>Cracker</strong> <strong>Barrel</strong> Logistics Department to put more than one SKU per<br />
pallet, group individual SKU’s together (for example, bottom layer one SKU, next layer another SKU,<br />
etc.).<br />
• Do not ship empty cartons.<br />
• The pallet tier ("TI") and height ("HI") configuration must remain the same on every shipment.<br />
• The carton configuration ("TI/HI") on each pallet must support the product characteristics and<br />
withstand the forces of weight and vibration while in transit.<br />
• The carton configuration should cover the complete platform area of the pallet without any over-hang.<br />
• Cartons on a pallet should be stacked securely and squared off at the top.<br />
• If there are any additional cartons after the ("TI/HI") configuration has been met, they should be<br />
placed on top of one pallet creating a pyramid effect.<br />
• Packing list should accompany all domestic shipments.<br />
• One packing list per purchase order should be included per shipment.<br />
• All copies of packing list should be secured in a visible spot on the outside of the lead carton.<br />
• Information in your packing list should include:<br />
1. PO Number<br />
2. SKU Number<br />
3. Description<br />
4. Quantity Shipped<br />
5. Carton & Pallet Count<br />
D. Pallet Configuration<br />
40”<br />
48”<br />
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E. Carton Markings:<br />
1. General Merchandise: Inner Carton Markings<br />
<strong>Cracker</strong> <strong>Barrel</strong> SKU #:________________<br />
Description:________________________<br />
Quantity___________________________<br />
Expiration Date:______________________<br />
(required for food products)<br />
• All inner packs for hard goods must to be “shippable” cartons.<br />
• All plain brown or white (non-picture) boxes must be labeled or imprinted with the following<br />
information on the front and backside of the box using the format above<br />
1. <strong>Cracker</strong> <strong>Barrel</strong> SKU<br />
2. Item Description<br />
3. Quantity<br />
4. Expiration, Best By or Use By Date (required for food products).<br />
• Missing information may result in charge backs.<br />
• Damaged cartons may result in charge backs.<br />
2. Pack Item Merchandise Inner Carton Markings<br />
F. Outer Carton Markings<br />
1. General Merchandise: Outer Carton Markings<br />
Vendor Name:______________________<br />
P.O. #:________________________<br />
<strong>Cracker</strong> <strong>Barrel</strong> Master SKU #:________________<br />
Description:________________________<br />
Case Qty:______________<br />
Expiration Date:______________________<br />
(required for food products)<br />
• A carton label must be placed on each carton in a clearly visible area.<br />
• Case quantity is the total number of units inside the carton.<br />
• With palletized shipments, all cartons on the exterior of the pallet stack must be turned so the label is<br />
clearly visible on the exterior.<br />
• Cartons containing food must indicate expiration date.<br />
2. Pack Item Merchandise: Outer Carton Markings<br />
Vendor Name:______________________<br />
VCM 8-1-12.doc32
P.O. #:________________________<br />
<strong>Cracker</strong> <strong>Barrel</strong> Pack Item SKU #:________________<br />
Description:________________________<br />
Case Qty:__(Always 1 on a prepack)___________<br />
Expiration Date:______________________<br />
(required for food products)<br />
• Pack Item SKU number must be on outside carton label with case quantity of one as there is only one<br />
pre-pack per carton.<br />
• Pack SKU carton must contain the assortment of Baby SKU's in specified quantities per the Purchase<br />
Order. See Sample Pack Item P.O.<br />
• A carton label must be placed on each carton in a clearly visible area.<br />
• Must have only one carton quantity on outside of carton.<br />
• No other markings are allowed on the cartons without specific buyer permission.<br />
• Questions concerning Outer Carton Markings, contact the appropriate Buyer Support.<br />
• Cartons containing food must indicate expiration date.<br />
• All required information is available on the Purchase Order.<br />
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VIII. PRE-PRODUCTION SAMPLE REQUIREMENTS (Non-<br />
Food Products)<br />
A. Pre-Production Sample Requirements for General Merchandise:<br />
Once order has been received and accepted by Vendor, a Pre-Production Sample (“PPS”) is required<br />
before Vendor starts production. Buyer and/or Director of Product Development must approve all PPS.<br />
Late shipments will not be granted due to late PPS approval. The original sample submitted to <strong>Cracker</strong><br />
<strong>Barrel</strong> for selection (pre-order) will not be considered as PPS.<br />
B. PPS Requirements for Apparel:<br />
Apparel requires different samples for approval. Appropriate samples must be shipped to the appropriate<br />
departments.<br />
1. Fit Sample for Apparel only<br />
This should be one of each size for the full size range in the correct fabric and silhouette (color and<br />
decoration not required for fit sample).<br />
• These samples should be submitted to the attention of the Director of Product Development within<br />
10 days of the verification of intent to purchase from the <strong>Cracker</strong> <strong>Barrel</strong> buying team.<br />
• The sample must be clearly marked with a note inside the box indicating<br />
Sample is for fit purposes only<br />
• Additional samples may be requested as needed.<br />
2. Pre-Production Samples for Apparel and Accessories<br />
• PPS must be submitted within 30 days of the verification from <strong>Cracker</strong> <strong>Barrel</strong><br />
• PPS for apparel must be one of each size for the full size range in the correct fabric, silhouette,<br />
color and decoration as order submitted to the attention of Buyer for Apparel with a note inside the<br />
box indicating PPS only.<br />
• PPS for accessories must be the correct item as ordered submitted to the attention of Assistant<br />
Buyer of Apparel with a note inside the box indicating PPS only.<br />
• PPS must be approved prior to production. Failure to secure pre-production approvals may result<br />
in cancelled or discounted purchase orders.<br />
3. Model Store Samples - required for all Apparel & Accessories<br />
• Top of Production Samples (“TOPS”) must be store ready and require approval from the Buyer.<br />
• TOPS will also be used as required Model Store Samples.<br />
• Apparel TOPS should be one of each size ordered per color if multiple colors are ordered.<br />
• Accessories TOPS should be one inner pack of each item ordered or minimum 3 pieces.<br />
• TOPS/Model Store Samples must be submitted at least 10 weeks prior to purchase order expect<br />
date into <strong>Cracker</strong> <strong>Barrel</strong> warehouse.<br />
• TOPS should be submitted to the attention of Buyer Support for Apparel with a note inside the<br />
box indicating the samples are TOPS/Model Store Samples<br />
****PLEASE DO NOT SEND TO MODEL STORE ****<br />
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IX. PRODUCTION SAMPLE REQUIREMENTS (Non-Food<br />
Products)<br />
A. Production Requirements for General Merchandise:<br />
Production samples are required for ALL new products. An inner pack or the specific designated quantity<br />
of production samples of each new item that is purchased is required at no cost to <strong>Cracker</strong> <strong>Barrel</strong>. These<br />
samples are used for production quality check and to create floor sets for the Model Store.<br />
• A label or packing slip must be placed on the exterior of the box indicating the SKU numbers and<br />
descriptions of the items enclosed, theme (Apple, Easter Parade, etc.), and the Buyer’s last name.<br />
• Merchandise must arrive 10 weeks prior to the expected arrival date of the purchase order.<br />
• Production samples are not required for products currently being reordered.<br />
• All samples must be store ready.<br />
• Address packages to:<br />
<strong>Cracker</strong> <strong>Barrel</strong> Old Country Store<br />
305 Hartmann Drive<br />
Lebanon, TN 37087<br />
Attn: Model Store Bldg.13<br />
• Please note that samples will not be returned. After approval and floor set use, samples are donated to<br />
various charities.<br />
B. Production Requirements for Apparel: Same as indicated in Pre-Production Requirement section.<br />
Production Samples/Model Store Samples - required for all Apparel & Accessories<br />
• Top of Production samples must also receive approval from <strong>Cracker</strong> <strong>Barrel</strong>.<br />
• TOPS will also be used as required Model Store Samples.<br />
• Apparel TOPS should be one of each size ordered per color if multiple colors are ordered.<br />
• Accessories TOPS should be one inner pack of each item ordered or minimum 3 pieces.<br />
• TOPS/Model Store Samples must be submitted at least 10 weeks prior to purchase order expect<br />
date into <strong>Cracker</strong> <strong>Barrel</strong> warehouse.<br />
• TOPS should be submitted to the attention of Buyer Support for Apparel with a note inside the<br />
box indicating the samples are TOPS/Model Store Samples<br />
• All samples must be store ready.<br />
****PLEASE DO NOT SEND TO MODEL STORE ****<br />
Please contact your Buyer Support regarding any questions on production samples.<br />
VCM 8-1-12.doc35
X. DOMESTIC SHIPMENTS AND INVOICING<br />
A. Routing Instructions<br />
• Our standard terms of sale are FOB origin, freight collect. Any deviations from these sales terms<br />
must have written approval from <strong>Cracker</strong> <strong>Barrel</strong> in advance of shipment.<br />
• All Vendors, regardless of freight terms, must call Averitt Dedicated Services for pick up and/or<br />
delivery information for every shipment.<br />
• A specific “Ship Date” and “Cancellation Date” are listed on the purchase order.<br />
• Ship date is the earliest date for vendors to turn product over to <strong>Cracker</strong> <strong>Barrel</strong> or its agents.<br />
• Cancellation date is the last date for vendors to turn product over to <strong>Cracker</strong> <strong>Barrel</strong> or its agents.<br />
• To properly pre-arrange order pick ups, please call at least seven (7) days in advance of the<br />
purchase order ship date to Averitt Dedicated Services at 1-615-443-9749 between 8:00 a.m. and<br />
5:00 p.m. Central time with the following information:<br />
1. <strong>Cracker</strong> <strong>Barrel</strong> purchase order number<br />
2. Carton count<br />
3. Skid count<br />
4. Weight<br />
5. Cube requirements<br />
6. Any special circumstances for shipping (i.e. product handling constraints, no dock, limited access<br />
for a 53’ trailer)<br />
7. Advise if an item has an applicable MSDS sheet. Submit a copy of MSDS prior to shipping.<br />
8. Pass Bureau Veritas Test Report for each SKU. NEW!<br />
• When calling for routing, please identify yourself as a <strong>Cracker</strong> <strong>Barrel</strong> vendor.<br />
• Routing instructions will not be given for purchase orders requesting to be shipped outside the<br />
ship/cancellation dates. If you are unable to ship merchandise within specified dates, contact<br />
appropriate Buyer for approval.<br />
• If requesting to ship past cancellation date, <strong>Cracker</strong> <strong>Barrel</strong> may renegotiate the purchase price.<br />
• If a shipment arrives unscheduled at the <strong>Cracker</strong> <strong>Barrel</strong> Distribution Center, the shipment may be<br />
refused.<br />
• The Logistics Coordinator or Averitt Dedicated Services will call you back within one business day<br />
with the trucking arrangements, including the carrier assigned and the contact information.<br />
• All product descriptions, NMFC declarations, and weight must be reflected accurately on the Bill of<br />
Lading. Any additional charges assessed by a carrier for inaccurate product description or weight may<br />
be charged back to the Vendor.<br />
• The maximum weight of cargo that can be transported on a <strong>Cracker</strong> <strong>Barrel</strong> trailer is 40,000 pounds.<br />
• It is preferred that our transportation provider is allowed to inspect and sign for all shipping units at<br />
the time of pick up. A shipping unit may be pallets or cartons. If pallets are wrapped or contained in<br />
a manner that cannot be readily visible and individually counted, the driver/carrier may sign the<br />
waybill STC “said to contain” or SLC “shipper load and count”.<br />
VCM 8-1-12.doc36
B. Advanced Shipment Notification (ASN)<br />
• An ASN is required detailing all products on the shipment even though shipping arrangements have<br />
already been made with Averitt Dedicated Services or the Logistics Department by phone.<br />
• After routing is arranged, ASN can be sent via fax or email to <strong>Cracker</strong> <strong>Barrel</strong> Logistics Department.<br />
If there are multiple truckloads, fax the ASN immediately after each shipment leaves your facility.<br />
• One ASN form per shipment and trailer load.<br />
• ASN must be received prior to product arriving at <strong>Cracker</strong> <strong>Barrel</strong>’s distribution center. Fax a<br />
completed ASN form to 615-443-9707 or email to asnform@crackerbarrel.com.<br />
• To view a sample Advanced Shipment Notification (ASN) form, see page 34 or go to<br />
http://www.crackerbarrel.com/pdfs/ASN_62008.pdf for a PDF form.<br />
• All new item shipments, not previously sold to <strong>Cracker</strong> <strong>Barrel</strong>, the ASN must include:<br />
1. Master carton dimensions in inches (Length, Height, Width)<br />
• Length = the longest measurement on any side of a carton.<br />
• Height = the measurement from the bottom of the carton to the top with the carton in a forward<br />
position and the side to be opened on top.<br />
• Width = the remaining measurement of the carton after the length and height have been<br />
determined.<br />
2. TI (carton count by layer) and HI (number of layers for the height of pallet)<br />
3. Carton weight<br />
4. Inner pack quantity<br />
5. Supplier pack quantity<br />
• Follow all guidelines even if shipping from 3 rd party sources. Advise your 3 rd party partners of these<br />
requirements. (A 3 rd party is a partner provider contracted by the vendor, not <strong>Cracker</strong> <strong>Barrel</strong>, to<br />
perform a function in manufacturing or shipping a <strong>Cracker</strong> <strong>Barrel</strong> order.)<br />
C. Prepaid Freight<br />
Freight charges that are prepaid and added to an invoice are not permitted. Any freight charges received<br />
on an invoice will be automatically deducted at time of payment. All freight charges should be either<br />
collect or third party billed to <strong>Cracker</strong> <strong>Barrel</strong> upon <strong>Cracker</strong> <strong>Barrel</strong>’s written consent and not added to the<br />
cost of goods.<br />
Please contact your Domestic Logistics Coordinator regarding any questions.<br />
VCM 8-1-12.doc37
VCM 8-1-12.doc38
D. Domestic Vendor Invoicing<br />
• Payments are made by invoice.<br />
• Invoice number and store number being charged must be indicated on the payment stub.<br />
• Vendors should only apply payments to invoices and stores as indicated.<br />
• Invoices should be printed on regular stock paper with a plain white background and with legible<br />
information.<br />
• Invoices submitted by vendors will be matched with <strong>Cracker</strong> <strong>Barrel</strong> inbound receiving data for<br />
verification of receipt before payment.<br />
• Any discrepancy between the vendor invoice and <strong>Cracker</strong> <strong>Barrel</strong> receiving data may result in a<br />
payment different than the value shown on the invoice.<br />
E. Invoice Requirements<br />
All invoices need to contain the following information:<br />
• Your company name and full “Remittance” address<br />
• Telephone and fax number for your company<br />
• Full address for the “Ship-To” location (including the store number)<br />
• The <strong>Cracker</strong> <strong>Barrel</strong> Purchase Order Number<br />
• Invoice Number<br />
• Invoice Date<br />
• Ship Date<br />
• Payment Terms<br />
• <strong>Cracker</strong> <strong>Barrel</strong> internal SKU numbers<br />
• Quantity shipped by item<br />
• Cost of each item and Extended Cost by line item (including any line-item discounts)<br />
• Description of each item as it appears on the <strong>Cracker</strong> <strong>Barrel</strong> purchase order<br />
• All invoices should be mailed to:<br />
<strong>Cracker</strong> <strong>Barrel</strong> Old Country Store<br />
Accounts Payable Department<br />
311 Hartmann Drive P.O. Box 787<br />
Lebanon, TN 37087<br />
F. Required Monthly Statements<br />
• If a monthly statement is required; mail to Accounts Payable at the above address.<br />
• Statements should include open invoices and credits listed with invoice date, invoice<br />
number, store number, and amount.<br />
VCM 8-1-12.doc39
XI. NEW STORE OR DIRECT-TO-STORE SHIPMENTS<br />
A. New Store Purchase Order Shipments<br />
• <strong>Cracker</strong> <strong>Barrel</strong> issues purchase orders for items that will be shipped to a store scheduled to be<br />
opened at a future date. These orders need to be shipped to the <strong>Cracker</strong> <strong>Barrel</strong> Distribution Center.<br />
• All vendors shipping new store items are subject to the guidelines in this manual. Please contact<br />
<strong>Cracker</strong> <strong>Barrel</strong> Logistics Department for routing.<br />
In addition to these guidelines, shipments need to be labeled with the following information:<br />
1. New Store shipments should be addressed:<br />
<strong>Cracker</strong> <strong>Barrel</strong> Distribution Center<br />
Attn: New Store No. ____<br />
900 Hutchinson Place<br />
Lebanon, TN 37090<br />
2. Each carton must be marked with the New Store number.<br />
3. Invoices for the New Store order should be submitted to the Accounts Payable department at the<br />
Home office, NOT to the Store.<br />
B. Direct-To-Store Purchase Order Shipping<br />
• Orders for product which are shipped directly to a <strong>Cracker</strong> <strong>Barrel</strong> Old Country Store® retail store<br />
are issued only by the <strong>Cracker</strong> <strong>Barrel</strong> home office (via Purchase Order). The <strong>Cracker</strong> <strong>Barrel</strong><br />
Buyer will provide proper shipping destination as part of the P.O. negotiation.<br />
• Backorder of products is not permitted. Any short-shipped item will be considered cancelled and<br />
the P.O. will be paid as shipped.<br />
• <strong>Cracker</strong> <strong>Barrel</strong> is responsible for the payment of freight on all orders designated as Direct –To –<br />
Store and issued by <strong>Cracker</strong> <strong>Barrel</strong>. Goods must be shipped via UPS Ground Service, Third<br />
Party, using the <strong>Cracker</strong> <strong>Barrel</strong> “bill to” account number. Please contact the Domestic<br />
Logistics Coordinator for more details. Other delivery services require authorization from <strong>Cracker</strong><br />
<strong>Barrel</strong> prior to shipment.<br />
• DO NOT purchase additional freight insurance offered through UPS.<br />
• DO NOT declare a dollar value for the freight or content of the shipment.<br />
• If the order being shipped to a <strong>Cracker</strong> <strong>Barrel</strong> Old Country Store® retail store is 6 cartons or less,<br />
weighing 200 pounds or less, ship using the UPS Ground service guidelines herein. If the<br />
shipment exceeds this carton and/or weight limit, contact the <strong>Cracker</strong> <strong>Barrel</strong> Logistics Department<br />
at 615-443-9633 for other carrier routing instructions.<br />
• All shipments must be consigned as freight collect for small package shipments. If you company<br />
is unfamiliar with UPS, please call the UPS Strategic Support Team at 1-800-877-1497 or e-mail<br />
to strategicsupport@ups.com . Advise the UPS Team associate that you have been requested to<br />
contact UPS to resolve issues pertaining to <strong>Cracker</strong> <strong>Barrel</strong> shipments.<br />
• All Direct -to-Store shipments must be consigned to a specific <strong>Cracker</strong> <strong>Barrel</strong> Old Country Store®<br />
store number and correct street address in order for the transportation charges to be billed<br />
correctly.<br />
VCM 8-1-12.doc40
• Both the P.O. number and Store Number must be referenced in the “Shipper Reference”<br />
field on the carrier waybill or in “Reference Field No. 1” in an automated PC system.<br />
• No freight should be shipped by a Vendor to any consignee that is not part of <strong>Cracker</strong> <strong>Barrel</strong> or for<br />
which the Vendor does not have written authorization (i.e. P.O.) to make a shipment. If a Vendor<br />
ships to an unauthorized consignee or violates any of the Direct – To – Store guidelines, freight<br />
charges and other administrative fees will be issued back to the Vendor.<br />
1. Packing List for Direct-To-Store Shipments<br />
• A packing list must accompany all shipments.<br />
• Only one packing list per purchase order should be included per shipment, except when shipping<br />
against multiple purchase orders.<br />
• When shipping against multiple orders, there should be one packing list for each purchase order.<br />
2. Additional Information Direct-To-Store Shipments for Apparel ONLY<br />
Apparel Purchase Orders<br />
• Apparel purchase orders are emailed to the Vendor in two forms, to one designated email address.<br />
(Requires email capability to receive messages that are 8 megs in size)<br />
1. PDF file-contains an actual purchase order for each store.<br />
2. CSV file- a consolidated Excel spreadsheet detailing all information on the PDF file.<br />
• Confirmation of receipt of the purchase order is required through an email to the Buyer Support<br />
for the Buyer listed on that purchase order in the following format:<br />
“This is to notify you that we have received PO # (XXX) for (list the description of the<br />
product here), scheduled to ship (list ship and cancellation dates here)”<br />
• Changes can be made on a purchase order only from the <strong>Cracker</strong> <strong>Barrel</strong> home office.<br />
• Back ordering is not allowed.<br />
Apparel Advanced Shipping Notice (ASN)<br />
• Any changes on an existing PO must be made prior to the ASN.<br />
• A 5-day ASN is required prior to the ship date on all apparel that is being shipped direct to store.<br />
This ASN must be communicated in an email to the Buyer Support for the Buyer listed on that<br />
purchase order.<br />
• A PDF version of the ASN is available http://www.crackerbarrel.com/pdf/ASN_62008.pdf.<br />
Notification of Completed Shipment<br />
• A notification of the date that the PO has shipped complete must be communicated in an email to<br />
the Buyer Support for the Buyer listed on that purchase order.<br />
Please contact your Domestic Logistics Coordinator regarding any questions.<br />
VCM 8-1-12.doc41
XII. C-TPAT-Customs Trade Partnership Against<br />
Terrorism Program<br />
(a) The U.S. Bureau of Customs and Border Protection (“CBP”) has created the Customs- Trade<br />
Partnership Against Terrorism (“C-TPAT”) program in which the U.S. Government and businesses will<br />
work to protect the supply chain from the introduction of terrorist contraband (weapons, explosives, and<br />
biological, nuclear, or chemical agents, etc.) in shipments originating from off-shore of the Unites States<br />
to buyers, drop shipments to its sub-tier suppliers, or drop shipments to its customers originating from offshore<br />
of the United States. Vendor shipments through U.S. importers, from manufacturers in foreign<br />
countries, and brokers/freight forwarders/carriers must be contracted or assigned with transportation<br />
companies that are C-TPAT participants certified and/or validated by the U.S. Customs Service.<br />
(b) Vendor agrees to take such reasonable measures as may be required by <strong>Cracker</strong> <strong>Barrel</strong> to ensure the<br />
physical integrity and security of all shipments originating from off-shore of the United States under<br />
purchase orders against the unauthorized introduction of harmful or dangerous materials, drugs,<br />
contraband, weapons, or weapons of mass destruction or introduction of unauthorized personnel in<br />
transportation conveyances or containers. Such measures may include, but are not limited to, physical<br />
security of manufacturing, packing and shipping areas; restrictions on access of unauthorized personnel to<br />
such areas; personnel screening to the maximum limits of law or regulations in Vendor’s or<br />
manufacturer’s country; and development, implementation, and maintenance of procedures to protect the<br />
security and integrity of all shipments.<br />
(c) Vendor also agrees that during the period in which it ships products to <strong>Cracker</strong> <strong>Barrel</strong>, it and its<br />
subcontractors who either ship directly or package materials or products for shipment will either (i) be<br />
certified under the C-TPAT program by the CBP or (ii) demonstrate to <strong>Cracker</strong> <strong>Barrel</strong>’s satisfaction that it<br />
meets the security of requirements of C-TPAT. Accordingly, Vendor must either provide <strong>Cracker</strong> <strong>Barrel</strong><br />
with documentation that it and such subcontractors are certified (e.g. C-TPAT certification or Status<br />
Verification Interface [SVI] number) or provide documentation and evidence satisfactory to <strong>Cracker</strong><br />
<strong>Barrel</strong> to demonstrate compliance with C-TPAT security requirements. C-TPAT requirements can be<br />
found at www.cbp.gov/xp/cgov/trade/cargo_security/ctpat/.<br />
This program provides significant benefits to importers that follow the initiative. C-TPAT requires a<br />
commitment to a detailed review of security procedures as well as implementation of an effective action<br />
plan ensuring complete security throughout the supply chain. <strong>Cracker</strong> <strong>Barrel</strong> has joined C-TPAT and has<br />
completed the internal security review that CBP requires. As part of our continuing review process, we<br />
must require all Vendors from whom <strong>Cracker</strong> <strong>Barrel</strong> purchases import merchandise to complete and<br />
maintain updated information on your security procedures by submitting a Supply Chain Security Profile<br />
Questionnaire to <strong>Cracker</strong> <strong>Barrel</strong> via our web site, http://www.crackerbarrel.com/about-us/vendor-andsuppliers/retail-merchandise/<br />
The Security Questionnaire is required of all foreign Vendors, agents, carriers and freight forwarders<br />
providing service to <strong>Cracker</strong> <strong>Barrel</strong>. The questionnaire is intended as a summary of your security<br />
processes but must contain sufficient information to make a reasonable judgment that your company has<br />
made a thorough assessment of your supply chain. The questionnaire information should include current<br />
processes and status in addition to planned improvements. All information provided will be kept in strict<br />
confidence by <strong>Cracker</strong> <strong>Barrel</strong> and CBP.<br />
VCM 8-1-12.doc42
To assist your company in completing the Security Profile Questionnaire, “security recommendations”<br />
should be reviewed at http://crackerbarrel.com/PDFs/<strong>Cracker</strong><strong>Barrel</strong>C-<br />
TPATVendorSecurityQuestionaire.pdf<br />
Please print and retain the completed form prior to submitting. A copy of this form will be needed when<br />
booking with a foreign consolidator.<br />
These guidelines offer details issued by CBP to use during our internal analysis. The information should<br />
help guide you through the subject matter of the questionnaire. The recommendations cover various<br />
aspects including manufacturing, warehousing, freight brokering, air, land and sea logistics. Also<br />
included are recommendations for 3 rd party intermediary providers.<br />
Please feel free to contact our International Logistics Department at<br />
VendorSecurity@crackerbarrel.com with any questions and/or comments.<br />
10+2: US Customs Regulation<br />
• Invoice disclosure requirements<br />
• Information must be transmitted to US Customs 24 to 48 hours prior to vessel sail.<br />
• Objective is to clear customs before shipments leave China<br />
• If any of the 10 key elements is missing, the container will not ship.<br />
• If any of the information provided is inaccurate, fines will be imposed<br />
o 1st offense, 50% of invoice value of the container<br />
o 2nd and subsequent offenses, 100% of invoice value of the container<br />
• <strong>Cracker</strong> <strong>Barrel</strong> will charge back all fines<br />
Data Requirements Vendor Damco<br />
Manufacturer Name and Address X<br />
Seller Name and Address X<br />
Container Stuffing Location X<br />
Consolidator (stuffer) Name and Address X X<br />
Buyer Name and Address X<br />
Ship to Name and Address X<br />
Importer of Record Number X<br />
Consignee Number X<br />
Country of Origin of Goods X<br />
VCM 8-1-12.doc43<br />
<strong>Cracker</strong><br />
<strong>Barrel</strong><br />
Commodity HTS Number (6 digit) Tariff X<br />
Definitions:<br />
• Manufacturer’s name & address =the actual factory where product is produced<br />
• Seller’s name and address =Vendor listed on the P.O.
• Container stuffing location =Actual location where container is loaded.<br />
• Consolidator (Stuffer) name and address = Damco or factory where consolidation containers are<br />
loaded<br />
• Buyer’s name and address = <strong>Cracker</strong> <strong>Barrel</strong><br />
• Ship to name and address = 900 Hutchinson Place<br />
Lebanon, TN 37090<br />
• Importer of record # / Consignee #= N/A<br />
• Country of Origin = Country where product is manufactured<br />
• Commodity HTS # (1st six digits) =N/A<br />
VCM 8-1-12.doc44
XIII. DIRECT IMPORTS-CARTON PACKAGING<br />
A. Master Carton Markings: Follow the example given below:<br />
Theme icon<br />
Placed here<br />
Shipping Mark (2 Sides)<br />
1. Theme icons are required on 2 sides of the carton. For icon art, please contact<br />
Packaging Specialist. See Contacts on page 11.<br />
2. Ornaments must have icon AND photo on 2 sides of the carton.<br />
B. Inner Carton Markings: All plain brown or white (non-picture) boxes must be labeled or<br />
imprinted with the following information on the front and backside of the box. Non-compliance<br />
will result in charge backs.<br />
C. Pack Item Carton Markings:<br />
CB<br />
P.O. NO.:<br />
SKU NO.:<br />
ITEM DESCRIPTION:<br />
QTY.: PCS<br />
COUNTRY OF ORIGIN:<br />
<strong>Cracker</strong> <strong>Barrel</strong> SKU #:________________<br />
Description:________________________<br />
Quantity ___________________________<br />
Vendor Name:______________________<br />
P.O. #:________________________<br />
<strong>Cracker</strong> <strong>Barrel</strong> Pack Item SKU #:________________<br />
Description:________________________<br />
Case Qty:__(Always 1 on a prepack)___________<br />
• Pack Item SKU number must be on outside carton label with case quantity of one as there is only one<br />
pre-pack per carton.<br />
VCM 8-1-12.doc45
• Pack SKU carton must contain the assortment of Baby SKU's in specified quantities per the Purchase<br />
Order.<br />
• A carton label must be placed on each carton in a clearly visible area.<br />
• Must have only one carton quantity on outside of carton.<br />
• No other markings are allowed on the cartons without specific buyer permission.<br />
• Questions concerning Outer Carton Markings, contact the appropriate Buyer Support.<br />
• All required information is available on the Purchase Order.<br />
VCM 8-1-12.doc46
XIV. DIRECT IMPORT-TRANSPORTATION<br />
A. Import Consolidator-Damco<br />
• Damco is <strong>Cracker</strong> <strong>Barrel</strong>’s exclusive import consolidator where <strong>Cracker</strong> <strong>Barrel</strong> is the importer of<br />
record. No other steamship company is permitted.<br />
• Damco is authorized to monitor the proper ship dates and pieces ordered.<br />
• Damco has authority to refuse early/late shipping dates and over shipment of product.<br />
• When the shipment is ready, please contact Damco to arrange booking with the steamship line.<br />
This applies to both CFS/Damco Consolidation loads and CY/Factory loads.<br />
• Bureau Veritas Pass Test Report is required to book a shipment with Damco. Damco will NOT<br />
book any shipment without proper proof of quality testing.<br />
• It is the responsibility of the Vendor to ensure that the shipment is released to the <strong>Cracker</strong> <strong>Barrel</strong><br />
carrier prior to the cancellation date. Failure to do this may result in cancellation of the PO.<br />
Please see Ship date definitions below.<br />
• Please contact the closest Damco office to your FOB point. If you need assistance in locating an<br />
office, please contact your <strong>Cracker</strong> <strong>Barrel</strong> Logistics Coordinator.<br />
B. Ship Date Definitions:<br />
• Booking Date- The date Vendor books shipment with Damco You need to book 14 days<br />
prior to the ship date on the P.O.<br />
• Cargo ready date - It takes 7 days to secure a container, so cargo must be ready within 7<br />
days of booking.<br />
• Cut-off date - Goods must be at the port by the cut-off date or it will not sail as booked.<br />
• Ship date - This is the date on our <strong>Cracker</strong> <strong>Barrel</strong> Purchase Orders; the 1st date that goods<br />
can be on the water.<br />
• Sail date - The date that the vessel leaves the port.<br />
• Cancel date - This is the last date that the goods can SAIL, not BOOK.<br />
C. Late orders:<br />
• Late orders beyond 2 weeks require approval from <strong>Cracker</strong> <strong>Barrel</strong>’s General Merchandise<br />
Manager. Please contact your buyer regarding these approvals.<br />
• All late orders are subject to cancellation and or penalties<br />
VCM 8-1-12.doc47
D. Booking Online with Damco using MPower Program.<br />
The Vendor must book cargo by using Damco MPower Shipper. Please contact the Damco office at your<br />
FOB point for a log on and password and instruction if needed.<br />
MPower Shipper requires the following information:<br />
1. Vendor name and address<br />
2. Consignee name and address<br />
3. Expected cargo delivery date at the Damco warehouse<br />
4. Intended vessel and voyage (first leg)<br />
5. <strong>Cracker</strong> <strong>Barrel</strong> PO and SKU details<br />
6. Number of cartons<br />
7. Number of pieces<br />
8. Cubic meters and weight<br />
9. Fumigation requirements (if any)<br />
If Vendor uses Solid Wood Packing Materials (SWPM), then Damco is required to provide<br />
fumigation services at vendor’s expense.<br />
• IMCO (International Maritime Commission) requirements and details (if any)<br />
• Commodity description<br />
• Load port and final destination<br />
9. If CY (factory load), also:<br />
• Date for equipment pick-up<br />
• Who will perform the transport from Vendor to carrier<br />
E. Booking Guide<br />
• Only if Vendor has more than stated quantities in one shipment may it be factory loaded and shipped<br />
as FCL (full container load).<br />
• Vendor bookings of factory loads must be in accordance to the appropriate equipment size/type<br />
maximizing container utilization per-unit freight costs.<br />
• Priority will be given to the use of 45’ high cube and 40’ dry containers.<br />
• Equipment size/types are subject to availability from nominated ocean carriers, particularly during<br />
seasonal peaks.<br />
Origin Commodity Equipment CY Minimum<br />
Size/Type Utilization<br />
All All 20’ dry* *** CBM<br />
40’ dry*<br />
40’ dry reefer<br />
40<br />
CBM<br />
40’ high cube 60 CBM<br />
45’ dry 70 CBM<br />
*** No 20’ Container will be shipped without prior <strong>Cracker</strong> <strong>Barrel</strong> approval.<br />
*Container cargo weight cannot exceed 15,000 kg. /33,000 lbs. for a 20-ft. unit, OR 20,000 kg. /44,000 lbs. for a 40-ft. unit or larger. Any<br />
overweight citation will be charged back to Vendor.<br />
VCM 8-1-12.doc48
F. Less than Container Load (LCL)<br />
• Shipment must be booked as LCL if Vendor does not have sufficient quantity in one shipment for a<br />
factory load.<br />
• <strong>Cracker</strong> <strong>Barrel</strong> must authorize any LCL load.<br />
G. Booking Confirmation<br />
• Damco will confirm the booking with the Vendor.<br />
• In absence of any discrepancies between <strong>Cracker</strong> <strong>Barrel</strong> and the Vendor’s MPower Shipper’s order<br />
information Damco will transmit Booking Confirmation within 24 hours after receiving shipping<br />
order from vendor.<br />
• If discrepancies are present between <strong>Cracker</strong> <strong>Barrel</strong>’s and the Vendor’s MPower Shipper’s order<br />
information, then Damco will transmit Booking Confirmation to Vendor within 24 hours after<br />
discrepancies are resolved.<br />
• Booking discrepancies may include, but are not limited to:<br />
1. Missing PO or SKU<br />
2. Early or late shipping<br />
3. Quantity discrepancy<br />
4. FOB discrepancy<br />
5. Final destination discrepancy<br />
H. Factory Loads<br />
• All of the same SKU’s are to be loaded together regardless of the number of POs shipping at that<br />
time.<br />
• Load (1) one carton of each SKU on the tail of the container. The cost will be charged back to the<br />
Vendor if U.S. Customs does an examination of the container and this has not been done.<br />
• Vendors that factory load are responsible for the pick-up of an empty container from carrier’s terminal<br />
and delivery/return of loaded container to the carrier’s terminal. (Damco will supply Vendor with the<br />
information required to pick-up and deliver the container).<br />
• Vendor must provide a separate invoice and packing list per container in the case of multiple container<br />
shipments.<br />
I. Forwarder’s Cargo Receipt (FCR)<br />
• Damco will issue Forwarder’s Cargo Receipt (FCR) only after Vendor has:<br />
1. Delivered all cargo<br />
2. Submitted all required documents (two sets – one set for Customhouse Broker and one set for<br />
<strong>Cracker</strong> <strong>Barrel</strong>)<br />
• Commercial Invoice<br />
• Packing lists<br />
• Foreign Manufactures Invoice (to be sent to Customs Broker only)<br />
• Any original Visas or Government documents (if applicable)<br />
3. Paid all origin charges (<strong>Cracker</strong> <strong>Barrel</strong> has no liability for the payment of foreign origin charges<br />
based on our incoterm which is FOB shipping port unless otherwise specified by <strong>Cracker</strong> <strong>Barrel</strong> in<br />
writing).<br />
VCM 8-1-12.doc49
• To ensure accuracy, the U.S. Vendor should not send documents to the Customhouse Broker as<br />
Damco is responsible for sending one set of documents to the Customhouse Broker and one set to<br />
<strong>Cracker</strong> <strong>Barrel</strong>. The FCR must accompany the documents sent to <strong>Cracker</strong> <strong>Barrel</strong> in order for payment<br />
to be remitted.<br />
• <strong>Cracker</strong> <strong>Barrel</strong> does not normally ship via airfreight. <strong>Cracker</strong> <strong>Barrel</strong> or Vendor may, at times, choose<br />
that routing. If you have been instructed to ship via airfreight or if you have volunteered to ship<br />
airfreight, we are requiring that you ship via Marisol International Airfreight. We have rates<br />
established with Marisol International Airfreight for freight collect and prepaid. We are requiring this<br />
due to the frequency of air shipments that we see today, and the lack of visibility we have from other<br />
forwarders. Please contact the local Marisol office for airfreight contacts. Failure to comply may<br />
result in a chargeback. (See below the contact information for Marisol Office in Asia)<br />
J. Customhouse Broker<br />
• <strong>Cracker</strong> <strong>Barrel</strong> utilizes the services of Damco Customs Services, Inc., as our Customhouse Broker.<br />
• For U.S. Customs entry, <strong>Cracker</strong> <strong>Barrel</strong> is required to provide the manufacturers foreign invoice to<br />
show the cost of the merchandise at the time of export to the United States.<br />
• U. S. Customs require that all invoices be submitted either on the foreign manufacturer’s<br />
letterhead or have the foreign manufacturer’s name and address prominently displayed.<br />
Damco Customs Services, Inc.<br />
9300 Arrowpoint Blvd.<br />
Charlotte, NC 28273<br />
Phone: (704) 571-2908<br />
Fax: (704) 571-4632<br />
Email: norma.bethancourt@damco.com<br />
K. Food and Drug.<br />
All merchandise that is classified under FDA regulations must be accompanied by a commercial invoice<br />
that includes the manufacturer’s full name and address as part of the merchandise description. If the item<br />
is dinnerware, all outer cartons must have CCIB stickers.<br />
L. Fish and Wildlife<br />
If your product is listed in a Fish and Wildlife category (made from shells, feathers, skins, etc.) please<br />
insure that form 3-177 (Declaration for Importation or Exportation of Fish or Wildlife) of the Fish and<br />
Wildlife organization has been complete and included with the paperwork for the Customhouse Broker.<br />
VCM 8-1-12.doc50
M. Contact List for Damco Origin Contacts as of 8-1-12<br />
Origin<br />
Country<br />
Damco Origin Contacts<br />
Origin City Email Contact Phone<br />
China Dalian Ling.Pi@damco.com Ivy Xin Ling Pi +86 (28) 6155 5088<br />
China Fuzhou Jennifer Wu Jennifer Ying Wu +886 (028) 61552000<br />
China Guangzhou Linda.Liu@damco.com Linda Yong Hong Liu 6 (028) 61555570<br />
China Nanjing Linda.Liu@damco.com Linda Yong Hong Liu +86 (028) 61555570<br />
China Ningbo Linda.Liu@damco.com Linda Yong Hong Liu +86 (028) 61555570<br />
China Qingdao Ling.Pi@damco.com Ivy Xin Ling Pi +86 (28) 6155 5088<br />
China Shanghai Linda.Liu@damco.com Linda Yong Hong Liu +86 (028) 61555570<br />
China Shenzhen/Yantian Linda.Liu@damco.com Linda Yong Hong Liu +86 (028) 61555570<br />
China Tianjin Ling.Pi@damco.com Ivy Xin Ling Pi +86 (28) 6155 5088<br />
China Xiamen jennifer.wu@damco.com Jennifer Ying Wu +886 (028) 61552000<br />
Hong Kong Hong Kong Linda.Liu@damco.com Linda Yong Hong Liu +86 (028) 61555570<br />
India Chennai Sundra.Boopathi@damco.com Sundra Boopathi +91 (44) 66302349<br />
Indonesia Surabaya haindra.kusuma@damco.com Mahaindra Kusuma +62 (31) 2955955<br />
Philippines Manila Alvin.Rosario@damco.com Alvin Rosario +63 (2) 9769526<br />
Sri Lanka Colombo eshan.DeAlwis@damco.com Theshan De Alwis +94 (11) 4702941<br />
Taiwan Taipei Doris.Yang@damco.com Doris Yang +886 (2) 27750938<br />
Thailand Bangkok Kunwarang.Thongyoukong@damco.com Kunwarang<br />
Thongyoukong<br />
+66 (2) 7529570<br />
Vietnam Ho Chi Minh City Phuong.Tran@damco.com Le Phuong Tran +84 (8) 38243252<br />
All Damco Origin Group Address DCNCGD<strong>Cracker</strong><strong>Barrel</strong>Origin@maersk.com All Offices<br />
N. Air Freight Contact List for Marisol Office in Asia<br />
1). Shanghai, China<br />
Marisol International C/O Worldwide Logistics Shanghai<br />
Room 1103, No. 269 Hai Ning Road<br />
Shanghai, China 200080<br />
Attn: Ada Lu<br />
Tel: 8621-63937239<br />
Fax: 8621-63937393, 8621-63937293<br />
E-Mail: alu@wwllmail.com - sliu@wwllmail.com - dliu@wwllmail.com<br />
2). Ningbo, China (Shanghai office handles)<br />
Marisol International C/O Worldwide Logistics Shanghai<br />
Room 1103, No. 269 Hai Ning Road<br />
Shanghai, China 200080<br />
Attn: Steven Liu<br />
Tel: 8621-63937222<br />
Fax: 8621-63937393<br />
E-Mail: sliu@wwllmail.com<br />
3). Qingdao, China<br />
Marisol International C/O Shanghai Kaijun Logistics Co., Ltd.<br />
Room B, 19th F, Building B Jindu Garden, No. 37 West Dong Hai Road<br />
Qingdao, China 266071<br />
Tel: 86-532 80777505, 80777506, 80777507, 80777510, 80777560, 80777568<br />
Fax: 86-532 80777508<br />
Contact: Tony Dai<br />
Cell: 86-135-8320 6090<br />
E-Mail: tdai@wwllmail.com<br />
VCM 8-1-12.doc51
4). Hong Kong<br />
Marisol International C/O Worldwide Logistics Limited<br />
Flat 11, Singga Commercial Centre,144-151<br />
Connaught Road West, Hong Kong<br />
Contact: Mulder Chu<br />
Direct Line: (852) 3590 5447<br />
Fax: (852) 2732 2863<br />
E-Mail: khchu@wwllmail.com<br />
5). Yantian (Hong Kong Office Handles)<br />
Marisol International C/O Worldwide Logistics Limited<br />
Flat 11, Singga Commercial Centre,144-151<br />
Connaught Road West, Hong Kong<br />
Contact: Mulder Chu<br />
Direct Line: (852) 3590 5447<br />
Fax: (852) 2732 2863<br />
E-Mail: khchu@wwllmail.com<br />
6). Xiamen & Fuzhou<br />
Marisol International C/O Pacific Champion Express Co. LTD<br />
Room 104, Linhua Garden A<br />
No 3-19 Yuandang Road<br />
Xiamen<br />
Contact: Sary Yu<br />
Direct Line: (86) 592-5367-907<br />
Fax: (86) 592-5367-901<br />
E-Mail: Sary-yu@pcexmn.com<br />
7). Jakarta<br />
Marisol International C/O P.T. Global Freight<br />
Semesta Wisma Gading Marina, 3rd Floor No.303, Jl. Raya<br />
Boulevard Barant No.1C Kelapa Gading - Jakarta 14240 Indonesia<br />
Tel : +62-21-45842286<br />
: +62-21-45844003 ( Direct )<br />
Fax : +62-21-45842287<br />
E-Mail: ajay@gfs.co.id<br />
8). Manila (Also can contact for Cebu as well for coordination)<br />
Marisol International C/O Airspeed International Corp<br />
2nd Flr., GGB Bldg. Pascor Drive<br />
Paranaque City, 1704 Philippines<br />
Ph: 63 2 852 7328 loc. 133,169,145<br />
Fx: 63 2 854 1289, or 854 7377<br />
Contacts: Marichu Dimaano<br />
E-Mail: mdimaano@airspeed.com.ph - tmanila@airspeed.com.ph - rporciuncula@airspeed.com.ph<br />
9). Bangkok<br />
Marisol International C/O Logistics Management Services<br />
Tel: 662-716-5368, 716-5185-86 Ext. 106<br />
Fax: 662-716-5187<br />
Mobile Phone: 6681-421-6749<br />
Contact: Sompoch Tathai<br />
E-Mail: sompoch@logistics-man.com - sirintip@logistics-man.com - nattarin@logistics-man.com<br />
**<br />
REV. 8-1-12<br />
VCM 8-1-12.doc52
XV. ACCOUNTS PAYABLE – DIRECT IMPORT<br />
Billing Invoice-All invoices must be in English, legible, and include:<br />
1. Vendor Name –Includes the Vendor name and/or shipper name.<br />
2. Address –Includes the shipping location.<br />
3. Name and Address of Purchaser or Consignee – CBOCS Distribution, Inc., unless designated<br />
only by a <strong>Cracker</strong> <strong>Barrel</strong> representative.<br />
4. Manufacturer Name and Address – If different from Vendor or shipper.<br />
5. Invoice number<br />
6. Invoice date<br />
7. Ship dates – Export date to the United States.<br />
8. Port of entry where goods are destined – As designated by <strong>Cracker</strong> <strong>Barrel</strong>.<br />
9. Terms of Sale (Incoterms) – As agreed to and confirmed on our purchase order. Terms indicate<br />
where the transfer of ownership will occur, and responsibilities of each party in the import<br />
transaction.<br />
10. <strong>Cracker</strong> <strong>Barrel</strong> Purchase Order number – As confirmed at time of order placement.<br />
11. <strong>Cracker</strong> <strong>Barrel</strong> SKU number – As indicated on purchase order.<br />
12. Description of Goods –Include a detailed description using common names of merchandise,<br />
material make-up, marks or numbers under which goods may be sold or packaged.<br />
13. Quantity Shipped – By item, must match other export documents.<br />
14. Unit Cost by Item – As agreed to by the Buyer. All goods must show a value even if the goods<br />
are being shipped at no charge to the consignee.<br />
15. Extended Cost by Item – Equal to quantity multiplied by the unit cost.<br />
16. Subtotal of Extended Cost – Before discounts.<br />
17. Discounts – As per agreement with the Buyer.<br />
18. Total Amount Due – Total price owed by <strong>Cracker</strong> <strong>Barrel</strong>.<br />
19. (Special Note: Unit cost of an item imported into the United States must include all<br />
manufacturing costs, inland transportation [not incident to the international shipment], packaging,<br />
ticketing, selling commission or any other seller related expenses.)<br />
20. Currency of the Transaction – All invoices must be issued in U.S. dollars and declared on the<br />
invoice.<br />
21. Country of Origin – This declaration should be by item and represent the place goods were<br />
manufactured, grown, or produced.<br />
22. Appropriate Declarations – including:<br />
23. Any other goods or services furnished for production of goods not included in the invoice.<br />
24. A declaration certifying there are no solid wood packaging materials or if solid wood materials are<br />
shipped, a certification of inspection to verify no pests are present.<br />
25. Signature of Responsible Individual – The invoice must be signed by a representative of the<br />
Vendor and/or shipper.<br />
VCM 8-1-12.doc53
XVI. NON-<strong>COMPLIANCE</strong> CHARGEBACKS<br />
<strong>Cracker</strong> <strong>Barrel</strong> has the right to impose chargebacks on Vendor or recover or set-off damages caused to<br />
<strong>Cracker</strong> <strong>Barrel</strong> against any purchase order, in the event of (i) any variation from the terms and conditions<br />
of the purchase order, (ii) shipment of defective merchandise or (iii) any failure by Vendor to comply with<br />
the terms and conditions of this is manual.<br />
A. Shipments: Our expectation is that 100% of all <strong>Cracker</strong> <strong>Barrel</strong> orders ship complete and on time.<br />
For those incidences where a shipment will be late, you must contact the Buyer immediately.<br />
• All late shipments must be communicated to the Buyer at least 2 weeks in advance of the ship date<br />
on the purchase order. Failure to notify the Buyer of any late shipment will result in a chargeback<br />
fee of minimum 5% of invoice value.<br />
• The Buyer can cancel any order that is not shipped by the cancel date as specified on the purchase<br />
order.<br />
• The Buyer can accept shipment delays up to 2 weeks from the cancel date. A late fee of 10% of<br />
invoice value will apply.<br />
• The Buyer can accept up to 4 weeks delay with the approval of <strong>Cracker</strong> <strong>Barrel</strong>’s General<br />
Merchandising Manager. A late fee of 20% of invoice value will apply.<br />
• No extensions will be granted if an order is late past 4 weeks from the cancel date.<br />
• This does not apply to authorized consolidated shipments which cause delays.<br />
• Unapproved consolidations will result in a 5% chargeback of invoice value.<br />
• Vendor may choose to airfreight merchandise at their own expense to meet deadlines and avoid<br />
chargeback.<br />
3. Split Shipments:<br />
All split shipments must be approved by the Buyer and the Vendor must pay freight on any secondary<br />
shipments outside the initial shipping window.<br />
4. Case or Inner Pack Changes:<br />
• Any changes to the inner pack or case pack after purchase order approval is subject to order<br />
cancellation.<br />
• If the Buyer is notified up to 30 days prior to ship date on the purchase order, Buyer may accept in<br />
Buyer’s sole discretion.<br />
• If the Buyer is notified in less than 30 days prior to the ship date, a late fee of 5% will apply.<br />
• If the Buyer is not notified regarding any changes and the order is received into <strong>Cracker</strong> <strong>Barrel</strong><br />
Distribution Center, penalty charges will be assessed to include 10% of invoice value plus any<br />
applicable handling fees.<br />
VCM 8-1-12.doc54
B. Product Infractions:<br />
1. Quality issues: The following are considered product infractions. For all product infraction issues,<br />
the Vendor must reimburse <strong>Cracker</strong> <strong>Barrel</strong> for the full landed cost of the product, including freight, duty<br />
and agent commission fees (if applicable), plus applicable handling charges and fines.<br />
• Production does not meet specification of approved product ordered.<br />
• Performance issues identified at store level and/or concerning Guest returns.<br />
• Any issues identified by local, state or federal agencies.<br />
• Safety or health risk to Guests or employees.<br />
• Shipments of products that do not meet the <strong>Cracker</strong> <strong>Barrel</strong> Quality Assurance Testing requirements as<br />
set forth in Article XVI herein.<br />
• Refer to the Supplier Approval Process for Food Items.<br />
2. Damages (Non Food Products):<br />
Damages in excess of 5% for the purchase order must be reimbursed for the difference between the<br />
total damages percent less the 5% allowance. (Example: If total damages on an item are 12%, the<br />
Vendor will reimburse 12%-5% allowance = 7 %). This charge will be calculated at the full landed<br />
cost of the item, including freight, duty and agent commission fees (if applicable).<br />
3. Product Substitution:<br />
Substitutions are not allowed and are considered Quality issues and subject to the fines indicated<br />
above.<br />
4. Ticketing Errors:<br />
A fee of 5% of the order plus all applicable handling charges will apply.<br />
5. Product Recall or Product Withdrawal:<br />
In the event of a product recall or product withdrawal, Vendor will be charged the full purchase cost<br />
of total inventory, freight, and handling expenses incurred in the processing a recall or withdrawal,<br />
plus any additional fees required.<br />
6. Shorter Than Specified Shelf Life on Food Items:<br />
<strong>Cracker</strong> <strong>Barrel</strong> shall be entitled to full credit (no return to vendor/discarded on site).<br />
VCM 8-1-12.doc55
D. Distribution Center Documentation Violations and Handling Charges<br />
<strong>Cracker</strong> <strong>Barrel</strong> has established the following requirements to ensure maximum efficiency in product flow<br />
into the <strong>Cracker</strong> <strong>Barrel</strong> Distribution Center (“DC”). Any violation of these requirements will result in<br />
chargebacks to your company. If a violation occurs, <strong>Cracker</strong> <strong>Barrel</strong> will issue a "Notice of Violation"<br />
explaining the situation and charge.<br />
The following DC documentation and labor chargebacks will be based on either a violation fee of $250<br />
where labor is not applicable, or a labor fee of $50.00 per hour to correct any issues, with a minimum<br />
charge of $250. If your product is rejected or recalled, the Vendor will be subject to a chargeback for all<br />
labor involved in the movement of the product at the store level and the DC, in addition to all<br />
transportation costs and other expenses (i.e., duty, import fees, exams), where applicable.<br />
If subsequent orders are not corrected, after two repeat offenses, you may be subject to a fine of 5% of<br />
total invoice value.<br />
DC Chargebacks may include, but are not limited to the following violations:<br />
Incorrect invoice/ASN/Missing or Palletization/Packaging/Labeling not in<br />
Late Documents<br />
conformance with specification<br />
Reprocessing<br />
Unauthorized freight<br />
(re-ticket, re-label, re-pack)<br />
Incorrect supplier or inner pack quantity Mixed merchandise in cartons<br />
Short or over shipment against ASN Inadequate packaging<br />
Exceeding carton limits in size<br />
Food products without expiration dates<br />
or weight<br />
Recalled or defective merchandise Different carton configuration for<br />
same item<br />
SKU substitutions (sorting product)<br />
<strong>Cracker</strong> <strong>Barrel</strong>’s Vendor Compliance team monitors all compliance standards and issues letters<br />
concerning non-compliance. For your assistance, <strong>Cracker</strong> <strong>Barrel</strong> provides a DC Vendor Compliance<br />
Coordinator to work with you on violation issues.<br />
E. Direct to store shipment chargebacks<br />
• Misticketed items: $50.00 an hour (min. ½ hour) times the number of stores effected.<br />
• Misprinted boxes that require removal of the box: $50.00 an hour (minimum ½ hour) per store<br />
effected.<br />
• Not salable products: Credit for full cost of effected items plus freight.<br />
For questions concerning Retail chargeback, contact the appropriate Buyer.<br />
VCM 8-1-12.doc56
XVII. QUALITY ASSURANCE<br />
CRACKER BARREL OLD COUNTRY STORE<br />
TESTING PROGRAM<br />
OVERVIEW<br />
CONFIDENTIAL<br />
Distribution of this document is strictly limited to appropriate<br />
personnel within <strong>Cracker</strong> <strong>Barrel</strong> Old Country Store,<br />
CBOCS Vendors, and BVCPS<br />
August 1, 2012<br />
Bureau Veritas Consumer Products Services - US<br />
Patti Luthringer<br />
Customer Service<br />
100 Northpointe Parkway<br />
Buffalo, NY 14228<br />
patti.luthringer@us.bureauveritas.com<br />
Office: 716-505-3478<br />
Fax: 716-505-3301<br />
Bekki Badore<br />
Program Analyst<br />
350 Myles Standish Blvd<br />
Taunton, MA 02780<br />
bekki.badore@us.bureauveritas.com<br />
Office: 508-844-2748<br />
Fax: 508-844-2789<br />
BV - Overseas<br />
Paula Tam<br />
paula.tam@hk.bureauveritas.com<br />
VCM 8-1-12.doc57
Table of Contents<br />
I. SAMPLE SUBMISSION 4<br />
II. SAMPLE SIZES 4<br />
III. PROTOCOLS 6<br />
IV. RETESTS 6<br />
V. TESTING FREQUENCY 6<br />
VI. HOLD PROCEDURES 6<br />
VII. RESULTS/REPORTS 7<br />
VII<br />
I.<br />
TESTING TURNAROUND TIME 7<br />
IX. INVOICING 7<br />
X. PROGRAM CONTACTS 8<br />
VCM 8-1-12.doc58<br />
PAGE
INTRODUCTION<br />
CBOCS Distribution, Inc., doing business as <strong>Cracker</strong> <strong>Barrel</strong> Old Country Store (hereinafter “<strong>Cracker</strong> <strong>Barrel</strong>”) Quality<br />
Assurance – Product Testing Manual provides the administrative and quality assurance requirements under the current<br />
testing program.<br />
For Non-Food Products, Bureau Veritas Consumer Products Services, Inc. (BVCPS) is the only approved laboratory<br />
under this program and will perform testing on all items as requested by <strong>Cracker</strong> <strong>Barrel</strong> and its vendors as outlined in<br />
this manual.<br />
The performance standards contained in this manual should be used as a guideline to satisfy the requirements of<br />
<strong>Cracker</strong> <strong>Barrel</strong>.<br />
Most methods and test procedures are originated from:<br />
• ASTM (American Society of Testing and Materials)<br />
• AATCC (American Association of Textile Chemists and Colorists)<br />
• CPSC (Consumer Products Safety Commission)<br />
• FTC (Federal Trade Commission)<br />
POLICY STATEMENT<br />
1. <strong>Cracker</strong> <strong>Barrel</strong> is committed to delivering quality merchandise to its guests.<br />
2. This program is based on the requirement that merchandise purchased by <strong>Cracker</strong> <strong>Barrel</strong> must be tested to meet<br />
product specifications, core functional performance, all applicable laws and regulatory requirements.<br />
3. Samples should be sent directly to BVCPS for testing.<br />
4. This testing or any subsequent result does not limit <strong>Cracker</strong> <strong>Barrel</strong> rights or diminish/remove the Vendor’s<br />
responsibilities and obligations under the Purchase Order Terms and Conditions.<br />
59
I. SAMPLE SUBMISSION<br />
1. Production samples of merchandise being shipped to <strong>Cracker</strong> <strong>Barrel</strong>, including final shelf packaging, or mock-up of<br />
packaging to include all necessary content, must be submitted to Bureau Veritas Consumer Products Services, Inc.<br />
(BVCPS) using the correct Test Request Form(TRF) filled out complete.<br />
The following information must be completed on the Test Request Form:<br />
• Vendor ID<br />
• Vendor name<br />
• Buyer Name<br />
• Department #<br />
• Product Type (Children vs. Adult)<br />
2. BVCPS and <strong>Cracker</strong> <strong>Barrel</strong> recommend vendors submit product at a minimum of 8 weeks prior to their ship date to<br />
ensure adequate time is allotted for all testing (and any retesting, if necessary). However, BVCPS will accept all<br />
samples for testing regardless of the ship date, including those in which the ship date has passed.<br />
3. Please submit samples to one of the appropriate laboratories on www.bureauveritas.com/cps<br />
4. Upon receipt at the laboratory, all samples will be assigned a BVCPS sample #. The BVCPS sample # will be used to<br />
track samples throughout testing and will be referenced on all test reports and invoices.<br />
5. Under certain conditions, samples will be placed ON HOLD status and testing will not begin until the<br />
additional samples and/or information are received, according to the procedures outlined in Section VI.<br />
II. SAMPLE SIZES<br />
1. Assortments<br />
• To keep sample sizes for assortments down, the following compositing procedure has been developed. An<br />
assortment is defined as one <strong>Cracker</strong> <strong>Barrel</strong> Item # which contains more than one color or style.<br />
• Sample sizes for assortments appropriately age labeled for children under 3 years of age are as follows:<br />
Number of color/styles in an assortment Sample size<br />
1 12 pieces<br />
2 12 (6 pcs per color/style)<br />
3 12 (4 pcs per color/style)<br />
4 12 (3 pcs per color/style)<br />
5 15 (3 pcs per color/style)<br />
6 18 (3 pcs per color/style)<br />
A minimum of 3 samples per color/style in the assortment is required for testing.<br />
• Sample sizes for assortments appropriately age labeled for children 3 years of age and over and are identical<br />
in shape and size but vary in color, are as follows:<br />
Number of colors in an assortment Sample size<br />
1 3 pieces<br />
2 3 (1-2 pcs per color)<br />
3 3 (1 pc per color)<br />
4 4 (1 pc per color)<br />
5 5 (1 pc per color)<br />
6 6 (1 pc per color)<br />
A minimum of 1 sample per color in the assortment is required for testing.<br />
• Sample sizes for assortments appropriately age labeled for children 3 years of age and over which vary in<br />
shape and/or size are as follows:<br />
VCMclnVH070110-2 60
Number of shapes and/or sizes in an assortment Sample size<br />
1 3 pieces<br />
2 6 (3 pcs per style)<br />
3 9 (3 pcs per style)<br />
4 12 (3 pcs per style)<br />
5 15 (3 pcs per style)<br />
6 18 (3 pcs per style)<br />
A minimum of 3 samples per shape and/or size in the assortment are required for testing.<br />
• Sample sizes for assortments that are intended for adults and/or are strictly decorative are as follows:<br />
Number of colors and/or styles in an assortment Sample size<br />
1 3 pieces<br />
2 3 (1-2 pcs per color/style)<br />
3 3 (1 pc per color/style)<br />
4 4 (1 pc per color/style)<br />
5 5 (1 pc per color/style)<br />
6 6 (1 pc per color/style)<br />
A minimum of 1 sample per color/style in the assortment is required for testing.<br />
2. Ceramic ware<br />
Mugs/Cups<br />
• 12 samples per style if undecorated at lip and rim area.<br />
• 18 samples per style if decorated at lip or rim area.<br />
All other ceramic ware:<br />
• 12 samples per style.<br />
3. Glassware<br />
• 6 samples per style if decorated at lip or rim area.*<br />
* Testing of glassware is only required if decorated at the lip or rim area.<br />
4. Electrical/Battery Operated Items<br />
• 4 samples per style.<br />
• 8 samples per style if adaptor or transformer is present.<br />
5. Large Furniture<br />
• 2 samples per style for large adult or children’s furniture items including but not limited to desks, chairs, tables,<br />
stands and bookshelves.<br />
6. Retests<br />
• Same number of samples as originally tested.<br />
• For labeling retests only, 2 fully-packaged samples will be required.<br />
• Vendor must indicate that submission is a retest on the Test Request Form.<br />
7. Compositing for Lead Testing<br />
• <strong>Cracker</strong> <strong>Barrel</strong> does allow compositing for lead testing based on CPSIA guidelines.<br />
III. PROTOCOLS<br />
1. <strong>Cracker</strong> <strong>Barrel</strong> protocols for testing can be provided by Bureau Veritas or by <strong>Cracker</strong> <strong>Barrel</strong>.<br />
IV. RETESTS<br />
1. <strong>Cracker</strong> <strong>Barrel</strong> will allow one retest for items determined to be non-compliant.<br />
2. Vendors are responsible for informing BVCPS, via the space provided on the Test<br />
Request Form, if the submission is a retest and identifying all previous report numbers.<br />
VCMclnVH070110-2 61
3. Should an item fail the retest, no further testing will be permitted without prior approval from <strong>Cracker</strong> <strong>Barrel</strong>. If a<br />
vendor submits samples for a second retest and approval has not been received from <strong>Cracker</strong> <strong>Barrel</strong>, the samples<br />
will be placed ON HOLD, and both <strong>Cracker</strong> <strong>Barrel</strong> and the vendor will be notified according to the procedures<br />
outlined in Section VII.<br />
4. A complete evaluation of the mechanical and/or chemical properties of the sample in which the previous failure<br />
occurred will be conducted during a retest. Additional testing may also be required based on the corrective action<br />
modifications to the product. Retest submissions will be placed ON HOLD status if insufficient samples are<br />
submitted.<br />
V. TESTING FREQUENCY<br />
1. All merchandise being shipped to <strong>Cracker</strong> <strong>Barrel</strong> must be tested at least once every twelve (12) months. However,<br />
<strong>Cracker</strong> <strong>Barrel</strong> reserves the right to request more frequent testing whenever there are changes in manufacturing<br />
such as, but not limited to:<br />
• A new manufacturing site.<br />
• Changes in the country of origin.<br />
• Changes in design or component materials.<br />
• Extended production schedules.<br />
• New regulations and standards or revisions to existing regulations and standards.<br />
2. <strong>Cracker</strong> <strong>Barrel</strong> also reserves the right to perform random and/or additional testing as deemed necessary by <strong>Cracker</strong><br />
<strong>Barrel</strong>. This testing will be conducted at <strong>Cracker</strong> <strong>Barrel</strong>’s expense if the item passes testing and at the vendor’s<br />
expense if the item fails testing.<br />
VI. HOLD PROCEDURES<br />
1. Samples will be placed ON HOLD and testing will not be initiated under certain conditions, including, but not limited<br />
to, the following:<br />
• BVCPS does not receive the correct number of samples for the appropriate age grade as determined by BVCPS.<br />
• The Test Request Form is missing or incomplete. The following information must be present on the Test Request<br />
Form: Vendor Name, Vendor ID#, Buyer Name, and Product Type and Department #.<br />
• Applicable documentation is not submitted.<br />
• A second retest has not been approved by <strong>Cracker</strong> <strong>Barrel</strong>.<br />
• The vendor has outstanding balances with BVCPS beyond 30 days.<br />
2. When samples are placed ON HOLD, BVCPS will notify the vendor within one (1) business day after samples are<br />
received at the laboratory, via e-mail using a "Hold" Memo. If necessary, vendors will then be responsible for<br />
supplying BVCPS with additional samples, documentation or information needed to initiate testing. BVCPS will<br />
notify <strong>Cracker</strong> <strong>Barrel</strong> of all samples placed ON HOLD via Bvcpnet.<br />
3. After the samples are released from "Hold" status, test results will be available to <strong>Cracker</strong> <strong>Barrel</strong> and to the vendor<br />
according to the turnaround times outlined in Section VIII.<br />
VII. RESULTS/REPORTS<br />
1. Fail Test Reports<br />
A Fail Test Report will be issued for all items, which do not meet the requirements of the <strong>Cracker</strong> <strong>Barrel</strong> Testing<br />
Program. Vendors will receive the original copy of the report. Copies of failed test reports do not go to <strong>Cracker</strong><br />
<strong>Barrel</strong> at their request. It is the vendor’s responsibility to make the necessary corrections, resubmit to secure a pass<br />
test report. <strong>Cracker</strong> <strong>Barrel</strong> will not approve shipment of products that fail.<br />
2. BVcpnet<br />
VCMclnVH070110-2 62
<strong>Cracker</strong> <strong>Barrel</strong> will have electronic access to real-time data regarding sample status, results and technical reports, via<br />
Bvcpnet.<br />
VIII. TESTING TURNAROUND TIME<br />
1. Test results will be available to <strong>Cracker</strong> <strong>Barrel</strong> within seven (7) to ten (10) business days after sample receipt via<br />
BVcpnet. Vendors will receive a test report within seven (7) to ten (10) business days after samples are received in the<br />
laboratory. The turnaround time may be extended up to four weeks or more, for Candles, Electrical, Microbiological<br />
and Toxicity Testing, etc.<br />
2. Express services are available at all BVCPS locations at a surcharge for this additional level of service. The express<br />
surcharges for BVCPS-HK/USA are as follows:<br />
BVCPS – Overseas Same Day List Price +150% surcharge*<br />
Next Day List Price +100% surcharge<br />
Next Two Day List Price +40% surcharge<br />
Express List Price + 150% surcharge<br />
Express service is available for hardline and electronic items submitted to BVCPS-Hong Kong at a 100%<br />
surcharge. Turnaround time for these services is product and testing specific.<br />
BVCPS – USA Same Day List Price + 175 % surcharge*<br />
Next Day List Price + 100 % surcharge<br />
Next Two Day List Price + 50 % surcharge<br />
*For Same Day service, samples must be received at the laboratory before 10:00 a.m.<br />
In the event “Express Service” is requested, both <strong>Cracker</strong> <strong>Barrel</strong> and the vendor will receive results at the<br />
designated “Express Service” turnaround time. The level of express services available may vary per test, due to the<br />
nature of the testing being conducted.<br />
IX. INVOICING<br />
1. Vendors will be responsible for all testing charges as well as any “Rush Service” charges incurred for samples<br />
submitted under the <strong>Cracker</strong> <strong>Barrel</strong> Testing Program.<br />
2. BVCPS will invoice the vendor at the conclusion of testing for each submission if the account terms are not prepaid.<br />
<strong>Cracker</strong> <strong>Barrel</strong> vendors will receive a 30% discount off the BVCPS price list in effect at the time services are<br />
rendered.<br />
3. BVCPS' terms are maximum 30 days based on the vendor's credit history. Should a vendor be delinquent in payment,<br />
samples will be placed ON HOLD status and both the vendor and <strong>Cracker</strong> <strong>Barrel</strong> will be notified.<br />
4. <strong>Cracker</strong> <strong>Barrel</strong> has agreed to assist BVCPS in collecting payment from those vendors who are delinquent.<br />
VCMclnVH070110-2 63
Quotation required before testing (testing only starts upon signed quotation received at BVCPS with complete information and samples)<br />
SERVICE REQUIRED :<br />
* Please note Priority and Rush services may not be available for all testing or all labs.<br />
Regular Service (5-10 Working Days)<br />
Same Day Service (150% Surcharge)<br />
PLEASE CHECK ONE:<br />
Initial Testing<br />
Re-Test - Previous Report No.________________________<br />
Please Type Or Print<br />
*Vendor Name (Match with PO):<br />
*Vendor ID #:<br />
Your company Name:<br />
(If different from vendor name)<br />
Company Address:<br />
Contact Person:<br />
Telephone No.:<br />
Li & Fung Vendor, please fill in the following information.<br />
Li & Fung Contact Person:<br />
Telephone No.:<br />
Invoicing Information if different from Above<br />
Company Name:<br />
Company Address:<br />
Contact Person:<br />
Telephone No.:<br />
Sample Information<br />
Product<br />
Description:<br />
Special Details: Food Safe<br />
Non Food Safe<br />
VPN (Vendor Product No.):<br />
Microwave Safe<br />
Not for Microwave<br />
Next Day Service (24 Hrs) (100% Surcharge)<br />
Next 2 Days Service (75% Surcharge)<br />
Next 3 Days Service (40% Surcharge)<br />
E-mail address:<br />
Fax No.:<br />
E-mail address:<br />
Fax: No.:<br />
E-mail address:<br />
Fax No.:<br />
Dishwasher Safe<br />
Not for Dishwasher<br />
Hand Wash Only<br />
*Products:<br />
(Place check one)<br />
Indoor<br />
Outdoor<br />
Children Adult<br />
*SKU Number:<br />
(More then one please separate by commas)<br />
Color: Country of Origin:<br />
Phthalates<br />
For Decoration Only<br />
*Buyer Name: Mindy Holder Karen Smith John Jankowich Deborah Faulkner Mary Beth Tome Jennifer Macho<br />
*Department No.: PO Number:<br />
# of Samples Submitted:<br />
*Mandatory Fields and must be filled in. Sample will be placed on hold if the above information is missing.<br />
*All items must be submitted with packaging or the test report will be a FAIL<br />
Return Sample: No<br />
Self Collect Failed Samples Self Collect Tested Samples Return Samples (Delivery charges will be billed OR please<br />
provide your courier Account No.)<br />
Signature: Date:<br />
For Laboratory Use Only<br />
Date Received: ________________________ Lab Number: ___________________________ Quantity Received: ________________Receiver:<br />
VCMclnVH070110-2 64<br />
Other
VCMclnVH070110-2 66
XVIII. CRACKER BARREL PRIVATE LABEL<br />
BRANDED PACKAGING REQUIREMENTS<br />
<strong>Cracker</strong> <strong>Barrel</strong> sells private label merchandise branded with the “<strong>Cracker</strong> <strong>Barrel</strong> Old Country<br />
Store” name and logo through its <strong>Cracker</strong> <strong>Barrel</strong> Old Country Store ® locations and on its<br />
website. <strong>Cracker</strong> <strong>Barrel</strong> issues purchase orders to selected Vendors for the purchase of the<br />
<strong>Cracker</strong> <strong>Barrel</strong> branded merchandise. All such merchandise selected for any <strong>Cracker</strong> <strong>Barrel</strong><br />
private label program requires customized packaging.<br />
“<strong>Cracker</strong> <strong>Barrel</strong> Old County Store” name and logo are trademarks of CBOCS Properties,<br />
Inc. CBOCS Properties, Inc. hereby grants to the selected Vendor limited permission to use<br />
the “<strong>Cracker</strong> <strong>Barrel</strong> Old Country Store” name and logo solely in connection with the private<br />
label merchandise to be manufactured and produced by Vendor for sale to <strong>Cracker</strong> <strong>Barrel</strong>.<br />
Vendor shall use the <strong>Cracker</strong> <strong>Barrel</strong> trademarks in compliance with the <strong>Cracker</strong> <strong>Barrel</strong> Old<br />
Country Store ® Style Guide. The Style Guide will be furnished to the Vendor by <strong>Cracker</strong><br />
<strong>Barrel</strong> upon <strong>Cracker</strong> <strong>Barrel</strong>’s selection of the Vendor.<br />
Vendor warrants that it shall not misuse the <strong>Cracker</strong> <strong>Barrel</strong> Old Country Store brand or<br />
trademarks and shall only use the trademarks in connection with the manufacturing or<br />
production of the branded merchandise to be sold to <strong>Cracker</strong> <strong>Barrel</strong>. Vendor shall not sell or<br />
supply merchandise that includes <strong>Cracker</strong> <strong>Barrel</strong> intellectual property, including trademarks,<br />
to any party, other than <strong>Cracker</strong> <strong>Barrel</strong>. Vendor agrees that CBOCS Properties, Inc. shall<br />
own any and all rights to the creation, artwork and design of the <strong>Cracker</strong> <strong>Barrel</strong> Old Country<br />
Store brand packaging.<br />
Vendor agrees to indemnify, defend and hold CBOCS Properties, Inc. and its related entities,<br />
and their directors, officers, employees, agents and representatives harmless from and against<br />
any and all claims, damages, losses, costs (including attorney fees) or other expenses that<br />
arise directly or indirectly out of or from (i) Vendor’s breach of the terms and conditions set<br />
forth in this Article and (ii) Vendor’s improper, unauthorized or negligent use of intellectual<br />
property owned by CBOCS Properties, Inc. including, but not limited to, trademarks.<br />
Please see <strong>Cracker</strong> <strong>Barrel</strong> Packaging Style Guide located at:<br />
https://filetransfer.crackerbarrel.com/compliance<br />
Please contact PAC@crackerbarrel.com regarding questions on<br />
packaging.<br />
VCMclnVH070110-2 67
XIX. PUBLIC DISCLOSURE.<br />
Vendor shall not make any public announcement in any form whatsoever of the relationship<br />
with <strong>Cracker</strong> <strong>Barrel</strong> and/or the fact that Vendor has furnished or contracted to furnish to<br />
<strong>Cracker</strong> <strong>Barrel</strong> merchandise, nor use the name of <strong>Cracker</strong> <strong>Barrel</strong> or the “<strong>Cracker</strong> <strong>Barrel</strong> Old<br />
Country Store” name and logo trademarks in any publications at any time without the prior<br />
written approval of <strong>Cracker</strong> <strong>Barrel</strong>.<br />
VCMclnVH070110-2 68
XX. FOOD RELATED PRODUCT REQUIREMENTS<br />
A. Food Products<br />
• Expiration/Use by/ Best by dates on the product must be formatted as a standard calendar<br />
date (month/day/year). Interior and Exterior code dates used must match in format and<br />
date.<br />
• Retail food is a general merchandise PO.<br />
• All products are required to have tampered proof seals/packaging.<br />
• It is the Vendor’s responsibility to alert the Buyer if product is heat sensitive and should<br />
be shipped refrigerated. It is never acceptable to use “cool packs” to ship merchandise to<br />
Performance Food Group or our DC’s. Product needs to ship refrigerated to Performance<br />
Food Group using refrigerated trucks. Vendor is responsible for any damages incurred if<br />
this protocol is not followed.<br />
• Julian dates or codes are not acceptable as expiration dates without prior approval.<br />
• May utilize a standard UPC 12-digit Barcode as long as the expiration date and retail<br />
price are on the product near the barcode<br />
• Price tickets are required. They can be in one of two types.<br />
• Tickets must be a small black and white sticker placed in an inconspicuous<br />
area, not covering any information. Location of tickets on new items must be<br />
approved by buyer.<br />
• It’s not necessary to specify “Distributed by CBOCS Distribution, Inc.” on<br />
food price tickets.<br />
• Ticket information can be printed directly on packaging.<br />
• Vendor requirements for Approval:<br />
• A Food Safety Audit shall be conducted by a 3 rd party firm every 12 months.<br />
This includes all production, packing and storage facilities. <strong>Cracker</strong> <strong>Barrel</strong><br />
will only accept a passing score of 90% or equivalent approved by QA.. Refer<br />
to the Supplier Approval Process for approved 3 rd Party Auditing firms.<br />
• A Mock Recall and Recall Program must be submitted with a Mock Recall<br />
submitted to <strong>Cracker</strong> <strong>Barrel</strong>’s QA team every 12 months.<br />
• A signed copy of <strong>Cracker</strong> <strong>Barrel</strong>’s QA Supplier Approval Process.<br />
• Product Specification.<br />
• If applicable, toy safety testing every 12 months.<br />
• Before a new item can ship a case of PRODUCTION samples must be sent to<br />
TaJuana Garvin for approval. QA will not accept mock up samples.<br />
• Metal detection.<br />
• All production, packing and storage facilities must comply with all local and<br />
federal laws.<br />
• All product must comply with all federal, state and CPSC laws.<br />
Quality Assurance & Food Safety Team Contacts:<br />
Betsy Kaesontae: 615-235-4271 Betsy.Kaesontae@crackerbarrel.com<br />
TaJuana Garvin: 615-235-4370 Tajuana.Garvin@crackerbarrel.com<br />
VCMclnVH070110-2 69
B. Food Safety Requirements for Decorative Serve ware<br />
If an item is designed solely for decoration, the manufacturer must permanently mark the<br />
product with a safety warning as specified by the Food and Drug Administration. There are<br />
three options outlined by the FDA. <strong>Cracker</strong> <strong>Barrel</strong> will accept only one option listed below.<br />
Not for Food Use - Food Consumed from this Vessel May be Harmful<br />
Note: This message must be present in two forms:<br />
1. A conspicuous stick-on label must be on the back of the item that is clearly visible to the<br />
consumer.<br />
2. A conspicuous and legible permanent statement on the exterior surface of the base of the<br />
ceramic.<br />
Please review all details required by the FDA on warning statements. For further<br />
information, please go to www.fda.gov.<br />
VCMclnVH070110-2 70
CONFIDENTIALITY AGREEMENT<br />
This Confidentiality Agreement ("Agreement") is made and entered into by and between<br />
______________________________________________________________________________ (“Vendor”),<br />
with offices at ______________________________________________________ and CBOCS Distribution,<br />
Inc. with offices at 305 Hartmann Drive, Lebanon, Tennessee 37087 (“Company”) and has an effective date<br />
of_____________, 20____ This agreement super cedes any prior confidentiality agreements as to the same<br />
Purpose between the parties.<br />
WHEREAS, Vendor has provided or may provide in the future goods and/or services to Company<br />
(hereinafter referred to as the "Purpose of the Agreement");<br />
WHEREAS, as a result of Vendor providing goods and/or services to Company, Vendor has and may<br />
become familiar with and acquire knowledge of confidential information and certain trade secrets that are valuable,<br />
special, and unique assets of the Company and/or its parent company, affiliates or related entities (“Related<br />
Entities”). Vendor agrees that any such confidential information and trade secrets are the property of the Company<br />
and/or Related Entities;<br />
NOW THEREFORE, in consideration of the mutual covenants and promises hereinafter set forth and<br />
other good and valuable consideration, Company and Vendor agree as follows;<br />
1. Company may disclose to Vendor, and subject to the provisions herein, Vendor may further<br />
disclose to third parties, certain proprietary information of Company and/or Related Entities to accomplish the<br />
Purpose of the Agreement, including (but not limited to) information and knowledge pertaining to any<br />
technical, business, financial or other information or data disclosed by Company or any of its<br />
Representatives hereunder, including, without limitation: intellectual property, trade secrets,<br />
technology, product specifications, data, evaluations or testing of products or processes, know-how,<br />
show-how, formulae, compositions, processes, designs, sketches, photographs, graphs, drawings,<br />
plans, samples, inventions and conceptions of inventions, (whether or not patentable, whether or not<br />
reduced to practice and whether or not yet made the subject to a pending patent or patent application<br />
or applications), ideas (including ideas and conceptions of potentially patentable subject matter,<br />
including, without limitation, any patent disclosures, whether or not reduced to practice and whether<br />
or not yet made the subject to a pending patent or patent application or applications), proposals,<br />
copyrighted or copyrightable works, past, current, and planned research and development and related<br />
information, past, current and planned manufacturing or distribution methods, practices, procedures,<br />
techniques and processes, computer software and programs (including object code and source code),<br />
computer software and database technologies, systems, structures and architectures (and processes,<br />
formulae, composition, improvements, devices, know-how, inventions, discoveries, concepts, ideas,<br />
designs, methods and information related to any of the foregoing), financial projections and budgets,<br />
historical and projected purchase requirements, past, current and proposed business plans, practices,<br />
procedures, techniques and processes, the names and backgrounds of key personnel, and personnel<br />
training techniques and materials. Such proprietary information shall also include, without limitation,<br />
VCMclnVH070110-2 71
documents, correspondence, memoranda, e-mail or other electronic communication or electronic<br />
media or databases, copies, excerpts, digests, summaries, reports or presentations, including, without<br />
limitation, any excerpts, notes, digests, summaries, analyses, compilations, reports, presentations or<br />
other materials containing or reflecting, in whole or in part, any confidential information of the<br />
Company and/or Related Entities that are created or caused to be created by or on behalf of the<br />
Vendor or its Representatives. All such information shall be deemed confidential, proprietary, and valuable<br />
trade secret information which is the exclusive property of Company and/or Related Entities and is referred to<br />
herein as "Confidential Information".<br />
2. Vendor shall use the Confidential Information exclusively for accomplishing the Purpose of<br />
the Agreement. Any and all Confidential Information received by Vendor, whether before, after or during the<br />
execution of this Agreement, shall remain the property of Company, and shall be kept confidential by Vendor<br />
and not used for itself or disclosed to others except with the prior written consent of an authorized officer of<br />
Company.<br />
3. Vendor shall disclose the Confidential Information only to its own employees on a need to<br />
know basis in order to carry out the Purpose of the Agreement. Company acknowledges and agrees that it may<br />
be necessary for Vendor to further disclose the Confidential Information to third parties not subject to this<br />
agreement in order to accomplish the Purpose of the Agreement. In such an event, Vendor shall (1) notify and<br />
seek the prior written approval and consent of Company as provided in Section 2 above, and (2) enter into a<br />
non-disclosure agreement with such third party or third parties. Vendor further agrees that any such nondisclosure<br />
agreement shall contain terms and covenants which are, at minimum, at least as restrictive as and<br />
which are substantially similar to, the terms and covenants herein. Upon request, Company may request from<br />
Vendor (1) a copy of the non-disclosure agreement it intends to enter into with such third party or parties, and<br />
(2) a copy of the executed non-disclosure agreement.<br />
4. The restrictions and obligations upon Vendor under this Agreement concerning<br />
confidentiality shall not apply to any portion of the Confidential Information which:<br />
(a) Is disclosed to the Vendor in good faith by a third party who is in lawful possession thereof<br />
and who has the right to make such disclosure;<br />
(b) Is or shall have become part of the public domain, by publication or otherwise,<br />
through no fault of Vendor; or<br />
(c) Is developed by Vendor, as evidenced by written records, independent of receipt of any<br />
Confidential Information.<br />
5. The parties do not intend that any partnership or agency relationship be created by this<br />
Agreement.<br />
6. In the event that Vendor is required by judicial or administrative process to disclose the<br />
Confidential Information, Vendor shall promptly notify Company and allow Company to oppose such process.<br />
7. The disclosure of such Confidential Information does not give any express or implied right or<br />
license to Vendor, under any patents or trade secrets of Company, nor does it give any express or implied right<br />
or license to use such information for any purpose other than the Purpose of the Agreement.<br />
8. All Confidential Information, including copies thereof, will be certified as destroyed or<br />
returned to Company upon the expiration or termination of the Purpose of the Agreement or within 30 days of<br />
receipt of a written request to return such Confidential Information from Company. Upon request, Vendor may<br />
maintain one copy of said Confidentiality Information for archival purposes only.<br />
9. The parties agree that money damages would not be a sufficient remedy for any breach of this<br />
Agreement and that they shall be entitled to seek equitable relief, including injunction and specific performance,<br />
to enjoin any such breach, or threatened breach hereof, in addition to all other remedies available at law or in<br />
VCMclnVH070110-2 72
equity, including provable money damages. If either party breaches this agreement and a lawsuit arises from<br />
such a breach, the breaching party will be responsible for the non-breaching party’s fees and costs, including<br />
attorney’s fees and court costs. In addition, the breaching party agrees to indemnify the nonbreaching party<br />
against any and all losses, damages, claims, or expenses incurred or suffered by the non-breaching party as a<br />
result of the breaching party’s breach of this Agreement.<br />
10. This Agreement will be governed under and construed in accordance with the laws of the<br />
State of Tennessee without regard to conflicts of laws principles. Any action or proceeding seeking to enforce<br />
any provision of, or based upon any right arising out of, this Agreement may be brought against either of the<br />
parties in the courts of the State of Tennessee, or, if it has or can acquire jurisdiction, in the United States<br />
District Court for the Middle District of Tennessee, and each of the parties consents to the jurisdiction of such<br />
courts (and of the appropriate appellate courts) in any such action or proceeding.<br />
IN WITNESS WHEREOF, the parties have caused this Confidentiality Agreement to be executed as of<br />
the date set forth above.<br />
__________________________________, CBOCS Distribution, Inc.<br />
Signature:____________________________ Signature:___________________________<br />
Name: Name:<br />
Title: Title:<br />
Date: Date:<br />
VCMclnVH070110-2 73
CBOCS DISTRIBUTION, INC. <strong>VENDOR</strong> <strong>COMPLIANCE</strong> <strong>MANUAL</strong><br />
ACKNOWLEDGEMENT<br />
Vendor hereby acknowledges that it has read, understands and unconditionally agrees to the<br />
terms and conditions set forth in detail in the CBOCS Distribution, Inc. Vendor Compliance<br />
Manual (the “Manual”). In the event that Vendor fails to sign and return this<br />
acknowledgement to <strong>Cracker</strong> <strong>Barrel</strong>, Vendor’s shipment of products to <strong>Cracker</strong> <strong>Barrel</strong><br />
constitutes its unconditional acceptance of the terms and conditions set forth in the Manual.<br />
Please complete, sign and email/mail this acknowledgement within fifteen (15) days of<br />
receipt to:<br />
Brandy.Wrye@crackerbarrel.com<br />
Or directly by mail to:<br />
Brandy Wrye<br />
<strong>Cracker</strong> <strong>Barrel</strong> Old Country Store<br />
305 Hartmann Drive<br />
Lebanon, TN 37087<br />
<strong>VENDOR</strong> (COMPANY NAME):______________________________________________<br />
CONTACT NAME: ________________________________________________________<br />
SIGNATURE: _____________________________________________________________<br />
TITLE:___________________________________________________________________<br />
ADDRESS: _______________________________________________________________<br />
_________________________________________________________________________<br />
EMAIL ADDRESS: ________________________________________________________<br />
COMPANY WEB SITE ADDRESS: ___________________________________________<br />
If the contact person for Vendor changes in the future, Vendor must notify <strong>Cracker</strong> <strong>Barrel</strong><br />
immediately and Vendor shall be obligated to make the new contact aware of the Manual and<br />
the policies therein.<br />
VCMclnVH070110-2 74