Client Manager - Customs Brokers and Forwarders Council of ...
Client Manager - Customs Brokers and Forwarders Council of ...
Client Manager - Customs Brokers and Forwarders Council of ...
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Industry/<strong>Customs</strong> Forum<br />
Objective<br />
To determine the best possible operative<br />
structure for communication between<br />
Industry <strong>and</strong> <strong>Customs</strong> in 2007/2008 with<br />
the aim <strong>of</strong> facilitating the prompt resolution<br />
<strong>of</strong> current <strong>and</strong> emerging issues impacting<br />
the legitimate movement <strong>of</strong> trade
AGENDA<br />
9.30am Opening Comments<br />
Presentation - New <strong>Customs</strong> Structure Jane Bailey<br />
10.00am Industry Engagement Section<br />
Arrangement <strong>of</strong> <strong>Client</strong> <strong>Manager</strong>s Nicole Cottrell<br />
10.30am Industry Engagement Strategy<br />
Discussion on future Industry/<strong>Customs</strong><br />
working level forums <strong>and</strong> associated issues Jo Corcoran<br />
12.30pm IAG Issues Register<br />
The way forward – assessment/prioritisation<br />
<strong>of</strong> identified ICS Issues/Incidents David Calligaro<br />
1.00pm Industry Education/Training Nicole Cottrell<br />
1.30pm Close Jane Bailey
Opening Comments<br />
New <strong>Customs</strong> Structure<br />
Jane Bailey
Deputy CEO<br />
Passenger & Trade<br />
Neil Mann<br />
Cargo<br />
Jane Bailey<br />
Passengers<br />
Jan Dorrington<br />
Trade<br />
Sue Pitman<br />
Compliance<br />
Sharon Nyakuengama<br />
New Structure<br />
CEO<br />
Michael Carmody<br />
Deputy CEO<br />
Border Enforcement<br />
John Drury<br />
Enforcement<br />
Marion Grant<br />
Intelligence & Targeting<br />
Jeff Buckpitt<br />
Research & Deve<br />
Tonie Differding<br />
Law Enforcement<br />
Demetrio Veteri<br />
Border Protection<br />
James Goldick<br />
Deputy CEO<br />
Chief Operating Officer<br />
John Jeffery<br />
CFO<br />
John Brocklehurst<br />
CIO<br />
Murray Harrison<br />
People & Place<br />
Annwyn Godwin<br />
International<br />
Christine Smedley<br />
Internal Affairs<br />
Ge<strong>of</strong>f Lanham<br />
Legal Unit<br />
Kirsten Whitehouse
Jane Bailey<br />
ND<br />
Cargo<br />
Jo Corcoran<br />
Industry Engagement<br />
& User Services<br />
Matt Corkhill<br />
Cargo Operations<br />
Dave Leonard<br />
Strategic Development<br />
Craig Langford<br />
Program Management<br />
New Structure<br />
Jan Dorrington<br />
A/g ND<br />
Passengers<br />
Craig Sommerville<br />
Passenger Ops<br />
Gill Savage<br />
Strategic Development<br />
Neil Mann<br />
Deputy CEO<br />
Passenger & Trade<br />
Sue Pitman<br />
ND<br />
Trade<br />
Tim Chapman<br />
Trade Policy<br />
Philomena Carnell<br />
Trade Services<br />
Ge<strong>of</strong>f Johannes<br />
Trade Measures<br />
Sharon Nyakuengama<br />
ND<br />
Compliance
Nicole Cottrell<br />
Industry Engagement<br />
New Structure<br />
Steve Moore<br />
Cargo Systems,<br />
Business Support<br />
Glenn Thornton<br />
St<strong>and</strong>ards & Planning<br />
Jo Corcoran<br />
Industry Engagement &<br />
User Services<br />
Peter Stankiewicz<br />
CI&SC<br />
Darren Gill<br />
User Services<br />
Malcolm Buchanan<br />
Business Management<br />
Craig Howden<br />
Release, Planning<br />
& testing
Dane Cupit<br />
Business Design Unit<br />
New Structure<br />
Craig Langford<br />
Program Management<br />
Mark Debeljakovic<br />
System Management<br />
Vacant<br />
Program Management<br />
Unit<br />
Vacant<br />
Program Capability<br />
Improvement<br />
Vacant<br />
Governance Support &<br />
Communications
Industry Engagement Section<br />
Structure <strong>of</strong> <strong>Client</strong><br />
<strong>Manager</strong>s<br />
Nicole Cottrell
<strong>Client</strong> <strong>Manager</strong><br />
(Kate Lathlean)<br />
Exports, Airlines<br />
& Air CTOs<br />
Industry Engagement<br />
<strong>Client</strong> Management Structure<br />
Director<br />
Industry Engagement<br />
(Nicole Cottrell)<br />
<strong>Client</strong> <strong>Manager</strong> - CAPEC<br />
<strong>Client</strong> <strong>Manager</strong><br />
(Steve Pearce)<br />
<strong>Forwarders</strong><br />
Depots,<br />
Brokerages Post<br />
<strong>Client</strong> <strong>Manager</strong><br />
(Ken Hill)<br />
Shipping<br />
Stevedores<br />
<strong>Manager</strong><br />
(Paris Lai)<br />
Industry<br />
Information
Aim <strong>of</strong> Industry Engagement<br />
Section<br />
To develop frank <strong>and</strong> effective business relationships<br />
with industry with the aim <strong>of</strong> facilitating the prompt<br />
resolution <strong>of</strong> issues impacting the movement <strong>of</strong><br />
legitimate trade<br />
To achieve this Senior <strong>Client</strong> <strong>Manager</strong>s have been<br />
established that have significant expertise in the<br />
applicable industry sector
Role <strong>of</strong> <strong>Client</strong> <strong>Manager</strong>s<br />
•1 st point <strong>of</strong> contact for significant cargo reporting/movement<br />
issues associated with the relevant industry sector<br />
•Identify <strong>and</strong> facilitate the resolution <strong>of</strong> cargo reporting <strong>and</strong> trade<br />
issues pertaining to the industry sector<br />
•Take responsibility for the follow-up <strong>and</strong> resolution <strong>of</strong> issues<br />
reported by the industry sector<br />
•Identify potential future issues that may impact the industry sector<br />
•Ascertain industry sector training <strong>and</strong> eduction needs <strong>and</strong> initiate<br />
requirements<br />
•Facilitate meetings with relevant <strong>Customs</strong> <strong>and</strong> industry<br />
representatives when required<br />
•Represent <strong>Customs</strong> on all forums connected to the industry sector
Director<br />
Industry Engagement Section<br />
<strong>Client</strong> <strong>Manager</strong> - CAPEC<br />
Nicole Cottrell<br />
Over ten years experience as a Director in <strong>Customs</strong> heading Sections involved<br />
with Exports, Compliance <strong>and</strong> Community Protection. Most recently Director<br />
<strong>of</strong> CMR Communication <strong>and</strong> Training responsible for CMR communication<br />
material, training <strong>and</strong> education <strong>of</strong> industry <strong>and</strong> staff. Based in Brisbane.<br />
Key responsibilities<br />
•Maintaining effective <strong>and</strong> frank relationships with industry that facilitate the<br />
prompt resolution <strong>of</strong> issues impacting the movement <strong>of</strong> international cargo<br />
•Oversight <strong>of</strong> all <strong>Client</strong> <strong>Manager</strong>s <strong>and</strong> all significant current <strong>and</strong> future issues<br />
impacting industry sectors<br />
•Representation <strong>of</strong> <strong>Customs</strong> at required industry forums<br />
•Representation <strong>of</strong> industry at internal <strong>Customs</strong> forums<br />
•Development <strong>and</strong> maintenance <strong>of</strong> performance indicators to measure <strong>Customs</strong><br />
services/support to industry<br />
•<strong>Client</strong> <strong>Manager</strong> for CAPEC
<strong>Client</strong> <strong>Manager</strong><br />
<strong>Forwarders</strong>, Depots, Brokerages, Post<br />
Steve Pearce<br />
Steve has worked with <strong>Customs</strong> for a period 18 years <strong>and</strong> has significant<br />
experience with imports. Steve is currently based in Melbourne.<br />
•Commenced at the International Mail Centre<br />
•Promoted to the <strong>Manager</strong> <strong>of</strong> the Import Control Section VIC<br />
•Wharf – Responsible for depots<br />
•<strong>Manager</strong> Inwards Cargo Reporting Section<br />
•Responsible for the implementation <strong>of</strong> the automated Sea Cargo<br />
Reporting System in Victoria<br />
•<strong>Manager</strong> Community Protection Unit, VIC<br />
•<strong>Manager</strong>, Import Compliance, VIC<br />
•CMR project responsible for the ICS training <strong>and</strong> education <strong>of</strong> all<br />
VIC staff <strong>and</strong> Victorian contact for industry on ICS issues
<strong>Client</strong> <strong>Manager</strong><br />
Exports, Airlines & Air CTOs<br />
Kate Lathlean<br />
Kate has worked in <strong>Customs</strong> for a period <strong>of</strong> eight years.<br />
Kate is currently based in Sydney.<br />
•3 years in Export Policy<br />
•3 years in CMR<br />
•Significantly involved in the introduction <strong>of</strong> the<br />
exports component <strong>of</strong> the ICS<br />
•Responsible for ICS training <strong>and</strong> education <strong>of</strong> all<br />
<strong>Customs</strong> staff<br />
•Creation <strong>of</strong> almost all ICS training manuals used<br />
both internally <strong>and</strong> externally<br />
•Prior to ICS introduction moved to <strong>Manager</strong> <strong>of</strong> the<br />
CI&SC (Help Desk) in Sydney
Ken Hill<br />
<strong>Client</strong> <strong>Manager</strong><br />
Shipping, Stevedores<br />
<strong>Customs</strong> employee for over twenty years. Currently based<br />
in Brisbane.<br />
•Ken has worked everywhere….<br />
•Heavily involved with brokers in QLD (so much so that<br />
he actually married one…)<br />
•National Implementation Team for ELOR<br />
•Most recently on the CMR Project responsible for ICS<br />
training <strong>and</strong> education <strong>of</strong> both industry <strong>and</strong> staff in the<br />
QLD/NT regions<br />
•Worked very closely with Shipping companies located in<br />
Queensl<strong>and</strong>
<strong>Manager</strong><br />
Industry Information<br />
Paris Lai<br />
Paris has worked in <strong>Customs</strong> 17 years.<br />
Whilst in Sydney Paris worked in Intelligence <strong>and</strong> Investigations.<br />
Paris then moved to Canberra <strong>and</strong> joined the CMR Communication<br />
<strong>and</strong> Training team.<br />
•Primarily worked with S<strong>of</strong>tware Developers <strong>and</strong> was heavily<br />
involved in the creation <strong>of</strong> ICS training material for staff <strong>and</strong> industry.<br />
Paris will essentially support all <strong>of</strong> us in the provision <strong>of</strong> information.<br />
Responsibilities include the development <strong>and</strong> maintenance <strong>of</strong> industry<br />
related education tools<br />
including on-line services <strong>and</strong> cargo websites<br />
Create information/education packages required by industry sectors
Industry Engagement<br />
Structure<br />
Discussion on future<br />
Industry/<strong>Customs</strong> working<br />
level forums <strong>and</strong> associated issues<br />
Jo Corcoran
IAG Issues Register<br />
Steve Moore
Recommendation<br />
IAG Issues Register<br />
Small <strong>Customs</strong>/Industry working group to:<br />
1. Determine if all issues/incidents on the register remain<br />
relevant<br />
2. Re-prioritise issues/incidents based on analysis <strong>of</strong> the<br />
impact on reporting <strong>of</strong> cargo to industry <strong>and</strong> the impact<br />
on <strong>Customs</strong> resources<br />
3. Determination <strong>of</strong> the priority for implementation<br />
based on what can achieve the greatest benefit to<br />
industry <strong>and</strong> <strong>Customs</strong> as a whole<br />
4. Design a process to continually assess/prioritise any<br />
new issues/problems/suggested changes
Industry Education/Training<br />
Nicole Cottrell
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