Client Manager - Customs Brokers and Forwarders Council of ...
Client Manager - Customs Brokers and Forwarders Council of ...
Client Manager - Customs Brokers and Forwarders Council of ...
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Director<br />
Industry Engagement Section<br />
<strong>Client</strong> <strong>Manager</strong> - CAPEC<br />
Nicole Cottrell<br />
Over ten years experience as a Director in <strong>Customs</strong> heading Sections involved<br />
with Exports, Compliance <strong>and</strong> Community Protection. Most recently Director<br />
<strong>of</strong> CMR Communication <strong>and</strong> Training responsible for CMR communication<br />
material, training <strong>and</strong> education <strong>of</strong> industry <strong>and</strong> staff. Based in Brisbane.<br />
Key responsibilities<br />
•Maintaining effective <strong>and</strong> frank relationships with industry that facilitate the<br />
prompt resolution <strong>of</strong> issues impacting the movement <strong>of</strong> international cargo<br />
•Oversight <strong>of</strong> all <strong>Client</strong> <strong>Manager</strong>s <strong>and</strong> all significant current <strong>and</strong> future issues<br />
impacting industry sectors<br />
•Representation <strong>of</strong> <strong>Customs</strong> at required industry forums<br />
•Representation <strong>of</strong> industry at internal <strong>Customs</strong> forums<br />
•Development <strong>and</strong> maintenance <strong>of</strong> performance indicators to measure <strong>Customs</strong><br />
services/support to industry<br />
•<strong>Client</strong> <strong>Manager</strong> for CAPEC
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