Strengthening Communities – Empowering People - Lifeline Darling ...

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past board chaIrPErsoNs 8 Past BoarD chaIrPErsoNs Alan Dean 2003 – 2006 Jennifer Grummitt 1997 – 2002 Rob Nielsen 1997 – 1998 Avril Baynes 1993 – 1996 Rev Paul Moore 1991 – 1992 Mark Orchard 1987 – 1990 Rev Brian Lynes 1986 Rev Sue Algate 1984 – 1985 Barry Whisson 1982 – 1983 Jean Bryant 1981 Rev Ken Hill 1980 thE gENEraL maNagEr’s rEPort It is with much pleasure that I present my ninth report on the activities and challenges that have occurred within Lifeline Darling Downs and South West Queensland Limited over the past 12 months. We are a division of Lifeline Community Care in Queensland, a member of Lifeline Australia Inc and work together with UnitingCare Queensland. The 2007/2008 financial year will certainly be remembered by many of us as the “Community Recovery Year”. The theme for this year’s Annual General Meeting is in fact “Community Recovery” in acknowledgement of a very busy and demanding year. The Equine Influenza (EI) outbreak occurred in late August 2007 at Morgan Park Warwick. Six weeks later the Department of Communities opened its “One Stop Shop” at our new Anzac Avenue Shop location and remained open until the first week of February 2008. We provided personal and financial counselling during this period of over 5 months. During January 2008 we also experienced the Central Queensland Floods which resulted in our activation again at Charleville. The front cover of this year’s annual report shows the water lapping at the front steps of our Charleville Office on the 21st January 2008. Also during January we supported Community Recovery efforts in Mackay with Lifeline Community Care by sending trained Community Recovery Officers for one week. The past couple of years have witnessed greater attention being applied to our “Strategic Plan” and its Goals. This has resulted in various working parties being formed such as: 1. Space Working Party 2. Retaining and attracting quality staff Working Party 3. Vision Working Party 4. Business Performance Review Team These various working parties have helped to keep the organisation focused on various key issues and goals identified in our latest Strategic Plan 2007-2009. I wish to thank all the staff, volunteers and Board members for their input and commitment to these working parties.
Also during early 2008 we officially formed the new “Executive Management Team” which was an outcome of our organisational review which was conducted in 2005. The new Executive Management Team currently consists of three (3) members: • General Manager • Manager Counselling Services • Manager Financial Services The aim of the Executive Management Team is to focus on whole of organisation issues. My plan is to continue to expand this team so that it grows and allows the organisation to continue to grow now and into the future. Another significant success that we achieved during early 2008 was the formal accreditation of our Family Support Program which is based in St. George and funded by Disability Services Queensland. This accreditation is a result of almost 4 years of planning and preparation. I wish to acknowledge the work of former Family Support Facilitator Pauline Stewart and administration staff Mandy Didsman who worked closely with me during the preparation period and lead-up to the accreditation on 28/29 March 2008. Our Business Division has also had an outstanding year as can be seen from our end of year financial results. The surplus to budget in sales was significant in helping us to ensure that we achieve a solid overall trading surplus for the organisation. During the year our strategic plan was to open two new shops and this also was achieved following the opening of our new Anzac Avenue Super Store in September 2007 and more recently our new Goondiwindi Shop on 6 May 2008. For any General Manager when your Business Division is performing well it certainly takes pressure off you and allows you to concentrate on other important operational issues. During the past 12 months there were a number of other successful achievements and acknowledgements that I must mention. Firstly, to our Country Sales Team, this continues to be led by the most capable and long serving volunteer Michael Nicholas. Congratulations on another wonderful, successful year. The service your mobile clothing sales provides to the residents of communities like, Crows Nest, Pittsworth, Miles, Chinchilla, Roma and Dirranbandi is greatly appreciated and valued by the Board, staff and myself. Congratulations again to the Country Sales Team. I also wish to acknowledge the contribution of the Telephone Counselling and Emergency Relief Unit staff and volunteers. The past 12 months has again proven to be a most challenging time given the continued roll-out of the “Greater Access Program” national telephone system, the constant need for more individuals to become qualified telephone counsellors. It would appear that given the market demand for paid employees, our ability to attract more volunteers to our 131114 telephone counselling service has been greatly affected over the past 12/18 months. I wish to thank all our volunteer telephone counsellors for their continued dedication to staffing the telephones 24 hours a day 365 days each year. Our Information Communication Technology (ICT) unit has continued to maintain an extremely reliable and successful network. Congratulations to Brent Dalgleish and his part-time assistant Craig Richardson on his contribution and support of staff throughout our organisation. I also wish to acknowledge the support of Board member John Williams for his additional contribution to our ICT network. To all Business Division staff and Volunteers please accept my sincere thanks and appreciate for all your hard work, support and dedication after the past 12 months. In closing, I wish to again acknowledge the support and expertise that members of the new Executive Management Team and Line Management Team bring to the organisation. Over the past 9 years the management team has continued to evolve, evaluate and improve that way it operates. To all managers please accept my sincere thanks and appreciation for everything you have done as a member of this important Management Team. Derek P. Tuffield General Manager managersrEPort 9
Page 1 and 2: LIFELINE DARLING DOWNS AND SOUTH WE
Page 3 and 4: thE hIstorY oF LIFELINE DarLINg Dow
Page 5 and 6: Refugee & Migrant Communities Proje
Page 7: chaIrPErsoN’s rEPort It is with m
Page 11 and 12: EmErgENcY rELIEF Program Over 1 mil
Page 13 and 14: commuNItY suPPort & DEvELoPmENt uNI
Page 15 and 16: people including two Lifeline DD&SW
Page 17 and 18: FamILY thEraPY tEam Partly funded b
Page 19 and 20: gamBLINg hELP toowoomBa aND south w
Page 21 and 22: Deepening the pool of facilitators.
Page 23 and 24: View from Lifeline Office during Ch
Page 25 and 26: Steve Pennels at Stress Down Day 24
Page 27 and 28: Food donation for Christmas Hampers
Page 29 and 30: Bookfest 2008 Lorraine Lovell celeb
Page 31 and 32: uraL FamILY couNsELLor - charLEvILL
Page 33 and 34: toowoomBa FamILY INtErvENtIoN Progr
Page 35 and 36: ➢ Relationships Australia. ➢ AT
Page 37 and 38: School Contact: Staff at Lifeline v
Page 39 and 40: BusINEss DIvIsIoN The Business Divi
Page 41 and 42: somE statIstIcaL INFormatIoN For FI
Page 43 and 44: ImPortaNt ackNowLEDgEmENts - 2007/2
Page 45 and 46: The accompanying notes form part of
Page 47 and 48: The accompanying notes form part of

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