Lifeline-Annual-Repo.. - Lifeline Darling Downs
Lifeline-Annual-Repo.. - Lifeline Darling Downs
Lifeline-Annual-Repo.. - Lifeline Darling Downs
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AND <br />
<br />
<br />
<br />
(ABN97075403959)<br />
<br />
<br />
holdsaccreditationfrom<br />
<br />
<br />
Ann<br />
LIFELINE<br />
nuall<br />
AUSTRALIA<br />
Re eporrt<br />
20011<br />
<strong>Lifeline</strong>isaChristianministrycommittedtocounselinaccordancewithChristianinsights.<br />
<br />
<strong>Lifeline</strong>seeksandacknowledgesthesupportofthewidercommunityinenablingittomaintainitsservice.<br />
<br />
Ourmotto: <br />
LIFELINE DARLING DOWNS<br />
SOUTH WEST QUEENSLAND LIMITED<br />
<br />
StrengtheningCommunities<br />
- EmpoweringPeople<br />
<br />
Ourvision:<br />
<br />
“WewillcontinuetoStrengthenCommunitiesandEmpowerPeople”<br />
Byremainingresponsivetoeverchanginglocalandregionalprioritiesaffectingindividuals,families<br />
andcommunitieslocatedwithintheregionweserve.<br />
By continuing to strengthen our operational capacity in further developing our people,<br />
infrastructureandinnovation.<br />
Byincreasingpublicawarenessofourservicesbothlocallyandregionally.<br />
Bycontinuingtofurtherdevelop,enhance,growandreviewourexistingservicesandprograms.<br />
By keeping abreast of emerging and developing key issues in our region of operation with a<br />
particularfocusontheSuratBasin.<br />
“Peoplewillalwaysbeourfocus”.<br />
<br />
Ourthanks:<br />
Thewhole<strong>Lifeline</strong><strong>Darling</strong><strong>Downs</strong>TeamextendsthankstotheChronicle,ABCRadioSouthernQueensland,<br />
RadioStations4GR,4WKand4DDBFM,WinTelevision,SevenQueensland,SouthernCrossTen,TheDalby<br />
Herald, The Warwick Daily News, Queensland Country Life Newspaper and other rural papers for their<br />
supportthroughouttheyear.<br />
<br />
THIRTYSIXYEARSOFSERVICE<br />
THE MAYOR OF TOOWOOMBA, ALDERMAN Russ N ROBINSON sellStreet, OPENED ,Toowoom THE TELEPHONE mbaQld COUNSELLING SERVICE ON SUNDAY,20 TH JULY<br />
1975.<br />
<br />
<br />
1
2<br />
bOARD OF DIREcTORS<br />
1 October 2010 to 30 September 2011<br />
MEMbERS OF THE bOARD ExEcUTIvE<br />
Jim Black Chairman (and Liaison Business Division)<br />
Ian Rosenberger Deputy Chairman<br />
Paula Hansen Treasurer<br />
MEMbERS OF THE bOARD<br />
Ron Hampton Director<br />
Ben Hooper Director - Information Technology Advisor<br />
Jeff Murray Director<br />
Rob Nielsen Director<br />
Taisoo Kim Watson Director<br />
Neryl Wearing Director - Liaison - Counselling Services<br />
Andrew Taylor Director<br />
Anne Cross Director (resigned 31 August 2011)<br />
Isobella-Ann Barber Director (resigned 29 April 2011)<br />
Phillip Soresen Ex Officio
TheHistoryof<strong>Lifeline</strong><strong>Darling</strong><strong>Downs</strong>andSouthWestQldLtd<br />
<br />
TheHistoryof<strong>Lifeline</strong><strong>Darling</strong><strong>Downs</strong>andSouthWestQldLtd<br />
1975to2011<br />
1975to2011<br />
<br />
<br />
Theestablishmentof<strong>Lifeline</strong>ToowoombawasduetotheeffortsofMrVicDavis–<br />
afoundationmemberof<strong>Lifeline</strong>Brisbaneandretiredbankmanager.<br />
<br />
afoundationmemberof<strong>Lifeline</strong>Brisbaneandretiredbankmanager.<br />
20Jul1975: <strong>Lifeline</strong>ToowoombaopenedatMatildaHouse,88RussellStreet,Toowoomba(receiving600to<br />
700callsperannum).RevGeoffWaughservesastheInterimDirector.<br />
Jan1976: RevRobertHolttakesoverastheDirectorof<strong>Lifeline</strong>Toowoomba.<br />
Apr1977: SisterBernadetteCurtinL.C.M.isappointedDirector.<br />
Jan1979: TheFamilySupportService(knownoriginallyasTheHomemakerService)isfirstfunded.<br />
700callsperannum).RevGeoffWaughservesastheInterimDirector.<br />
Feb1980: RevNoelParkbeginsasDirector/ManagingDirector.<br />
RevRobertHolttakesoverastheDirectorof<strong>Lifeline</strong>Toowoomba. Jul1980: TheMaterialAidService(nowcalledEmergencyRelief)isestablished.<br />
Aug1980: TheCounsellingCentreisrelocatedto161HumeStreet,Toowoomba.<br />
SisterBernadetteCurtinL.C.M.isappointedDirector.<br />
1981: The Dalby and Warwick SubCommittees are established to help fund the first land line to<br />
ToowoombainJune1982.<br />
May1983: <strong>Lifeline</strong>’scurrentlogoisapprovedbytheNationalBoardof<strong>Lifeline</strong>Australia.<br />
RevNoelParkbeginsasDirector/ManagingDirector. 1984/1985: TheDistributionCentrerelocatesto26HodgsonStreet.<br />
1987: <strong>Lifeline</strong>Farmlineisestablishedtohelpfarmerscopewithhighinterestrates.<br />
TheMaterialAidService(nowcalledEmergencyRelief)isestablished.<br />
1988: RelocationoftheCounsellingCentreto127RussellStreetin1988.<br />
TheCounsellingCentreisrelocatedto161HumeStreet,Toowoomba. 1991: TheDalbyOfficeisopened.<br />
Jun1993: TheBreakevenProgramisestablished.<br />
Jul1993: TelstraintroducestheNationalNumber131114.<br />
ToowoombainJune1982. Dec1993: TheCounsellingCentrerelocatesto5MillStreet.<br />
1995: RuralFamilyCounsellingServiceestablished.<br />
18Sep1996: TheCompanyisregistered.<br />
TheDistributionCentrerelocatesto26HodgsonStreet. 1997: WarwickCounsellingRoomsandShopestablished.<br />
1998: StGeorgeCounsellingRoomsandShopestablished.<br />
Oct1998: TheDistributionCentrerelocatesto192AStephenStreet.<br />
Jul1999: CharlevilleOfficeisestablished.<br />
RelocationoftheCounsellingCentreto127RussellStreetin1988.<br />
Nov1999: Officeat1TaylorStreet,Toowoombaisestablished.<br />
TheDalbyOfficeisopened. May2000: DerekTuffieldappointedGeneralManager.<br />
4Aug2001: DalbyOffice(1PatrickStreet)isofficiallyopened.<br />
TheBreakevenProgramisestablished.<br />
25Jun2003: The<strong>Lifeline</strong>SmartTipShopisofficiallyopened.<br />
TelstraintroducestheNationalNumber131114. Feb2004: Premisesat17LongStreet,Toowoombaarepurchased.<br />
20Jul2005: Celebrationof30YearsofService.<br />
TheCounsellingCentrerelocatesto5MillStreet. 2006: NationalRollOutofGreaterAccessProgramby<strong>Lifeline</strong>AustraliaIncorporated–131114.<br />
Apr2010: Officeopensat34QueenSt,Roma.<br />
RuralFamilyCounsellingServiceestablished.<br />
Jun2010: Officeopensat24StockyardSt,Cunnamulla.<br />
TheCompanyisregistered. 20Jul2010: <strong>Lifeline</strong><strong>Darling</strong><strong>Downs</strong>&SouthWestQLDLtdcelebrates35yearsofservice.<br />
30August2011: Execution of new Memorandum of Understanding III between UnitingCare Community and<br />
WarwickCounsellingRoomsandShopestablished.<br />
<strong>Lifeline</strong><strong>Darling</strong><strong>Downs</strong>&SouthWestQLDLtd.<br />
StGeorgeCounsellingRoomsandShopestablished.<br />
<br />
Theestablishmentof<strong>Lifeline</strong>ToowoombawasduetotheeffortsofMrVicDavis–<br />
<strong>Lifeline</strong>ToowoombaopenedatMatildaHouse,88RussellStreet,Toowoomba(rec<br />
TheFamilySupportService(knownoriginallyasTheHomemakerService)isfirstfund<br />
The Dalby and Warwick SubCommittees are established to help fund the first<br />
<strong>Lifeline</strong>’scurrentlogoisapprovedbytheNationalBoardof<strong>Lifeline</strong>Australia.<br />
<strong>Lifeline</strong>Farmlineisestablishedtohelpfarmerscopewithhighinterestrates.<br />
TheDistributionCentrerelocatesto192AStephenStreet.<br />
CharlevilleOfficeisestablished.<br />
Officeat1TaylorStreet,Toowoombaisestablished.<br />
3
LIFELINEDARLINGDOWNSANDSOUTHWESTQUEENSLANDLTDTEAM<br />
<br />
LIFELINEDARLINGDOWNSANDSOUTHWESTQUEENSLANDLTDTEAM<br />
<br />
ExecutiveManagementTeam<br />
ExecutiveManagementTeam<br />
DerekTuffield ChiefExecutiveOfficer<br />
JennyHohn ChiefFinancialOfficer<br />
PaulJensen ChiefOperatingOfficerHumanServices<br />
HelenMontgomery ChiefOperatingOfficerCorporateServices<br />
Managers<br />
AlanDean ManagerFederalFunded<br />
<br />
<br />
KateGreener<br />
TrishFeehely<br />
ManagerStateFunded<br />
Managers ManagerProfessionalDevelopment<br />
DonnaLacey AssistantManagerStateFunded<br />
ProfessionalDevelopmentTeam<br />
MichelleGapp SeniorPractitioner<br />
AnneLee SeniorPractitioner<br />
JeanieMacDiarmid SeniorPractitioner<br />
GayleSainsbury SeniorPractitioner<br />
<br />
<br />
LesleySpring SeniorPractitioner<br />
ProfessionalDevelopmentTeam<br />
CORPORATESERVICESTOOWOOMBA&RURAL<br />
HUMANSERVICESTOOWOOMBA&RURAL<br />
Accounts,PayrollandFinance<br />
AfricanCommunityInclusionProgram<br />
LeaBausch Assets&FinanceCoordinator CharlesKitapindu TeamLeader<br />
KatherineBergan Payroll&FinanceOfficer JamesMasimo CaseWorker<br />
PhillipWaterfall Payroll&FinanceOfficer SylvieHayere CaseWorker<br />
RebeccaWaterfall Payroll&FinanceOfficer CommunitySupport&Development<br />
Administration<br />
CathLeask<br />
AnnetteCavanough RomaOffice CommunityRecovery<br />
JoyCook TaylorSt,Twba MeganHalliday Lismore<br />
AnneDegnian DalbyOffice Elders<br />
SandraEndres IsobelSt,Twba JeanTroutman StGeorge<br />
EvlynMcKenzie TwbaCounsellingCentre EmergencyRelief<br />
JohnMansaray LongSt,Twba<br />
MadonnaMaris CharlevilleOffice<br />
TanyaMiller Assets&FinanceCoordinator<br />
TwbaCounsellingCentre<br />
SarahKayMurray TwbaCounsellingCentre<br />
MarianneNothdurft TwbaCounsellingCentre<br />
HayleySkopp TwbaCounsellingCentre<br />
MichelleWalters StGeorgeOffice<br />
InformationCommunicationTechnology<br />
AndriesBuys Toowoomba<br />
AntoineChanguion Toowoomba<br />
Maintenance&Cleaning<br />
SylviaFenton TaylorSt,Twba<br />
Toowoomba<br />
LenardEiser <br />
WorkplaceHealth&Safety<br />
CraigLincoln Toowoomba<br />
<br />
<br />
DebbieTanzer Toowoomba<br />
FamilyInterventionProgram<br />
KylieFordyce Toowoomba<br />
CourtneySmith Toowoomba<br />
JodieJackson Toowoomba<br />
FamilyTherapyTeam<br />
KimColeman Toowoomba<br />
DennyEdwards Toowoomba<br />
AndrewNicholson CathLeask<br />
Toowoomba<br />
RobertSandison Toowoomba<br />
CommunityRecovery<br />
FinancialCounselling&GamblingHelp<br />
AshaHoneysett MeganHalliday<br />
MaryMcLean Toowoomba<br />
Elders<br />
KarenMartin Toowoomba<br />
LindaMaurer JeanTroutman Toowoomba<br />
SoniaMuller Toowoomba<br />
JacquelyneLanders EmergencyRelief<br />
Roma<br />
DerekTuffield ChiefExecutiveOfficer<br />
JennyHohn ChiefFinancialOfficer<br />
PaulJensen ChiefOperatingOfficerHumanServices<br />
HelenMontgomery ChiefOperatingOfficerCorporateServices<br />
AlanDean ManagerFederalFunded<br />
KateGreener ManagerStateFunded<br />
TrishFeehely ManagerProfessionalDevelopment<br />
DonnaLacey AssistantManagerStateFunded<br />
MichelleGapp SeniorPractitioner<br />
AnneLee SeniorPractitioner<br />
JeanieMacDiarmid SeniorPractitioner<br />
GayleSainsbury SeniorPractitioner<br />
LesleySpring SeniorPractitioner<br />
ERVICESTOOWOOMBA&RURAL<br />
rollandFinance<br />
gan Payroll&FinanceOfficer<br />
all Payroll&FinanceOfficer<br />
rfall<br />
n<br />
Payroll&FinanceOfficer<br />
ough RomaOffice<br />
DalbyOffice<br />
IsobelSt,Twba<br />
ie TwbaCounsellingCentre<br />
y LongSt,Twba<br />
is CharlevilleOffice<br />
TwbaCounsellingCentre<br />
rray TwbaCounsellingCentre<br />
4<br />
hdurft TwbaCounsellingCentre<br />
HUMANSERVICESTOOWOOMBA&RU<br />
AfricanCommunityInclusionProgram<br />
CharlesKitapindu T<br />
JamesMasimo C<br />
SylvieHayere C<br />
CommunitySupport&Development<br />
DebbieTanzer<br />
FamilyInterventionProgram<br />
KylieFordyce<br />
CourtneySmith<br />
JodieJackson
FloodRecoveryCounselling<br />
TinaHolt LockyerValley<br />
JanineHills Warwick,Stanthorpe&Allora<br />
ChristinaSalomon Dalby<br />
ColleenSarquis <br />
KuymiyoShimmaki Toowoomba<br />
KateWatson LockyerValley<br />
MenandRelationshipsProgram(MARP)&Living<br />
Works<br />
SandraEndres Toowoomba<br />
MalwalMywin Toowoomba<br />
LukeTanks Toowoomba<br />
IanTitmarsh Toowoomba<br />
ParentandCommunityEngagement(PACE)<br />
ClintBishop StGeorge<br />
RobynBurns Charleville<br />
BobetteRobinson Toowoomba<br />
ParticiateinProsperity(PIP)<br />
DarrenLawton Roma<br />
TeganMitchel Cunnamulla<br />
PersonalHelpersandMentors<br />
AnitaBails Toowoomba<br />
JenniMazlinLaw Toowoomba<br />
VickiMcLennan Toowoomba<br />
KoreyPeters Toowoomba<br />
TerrancePinney Toowoomba<br />
BrianReilly Toowoomba<br />
RuralFamilySupport<br />
AnnetteJasinski Dalby<br />
AngeleSturgess Dalby<br />
MelissaWaters StGeorge<br />
AlexandraHarpham Charleville<br />
SouthWestIndigenousFamilyandYouthCoaching<br />
andMentoringService<br />
HelenAnderson Cunnamulla<br />
ChrisEdmeades Roma<br />
RenelleMcKellar Roma<br />
MargaretSeckold Cunnamulla<br />
BarbaraBill StGeorge<br />
SupportingChildrenafterSeparationProgram<br />
(SCASP)<br />
JeanSmith Toowoomba<br />
NasyheaAbdullah Toowoomba<br />
YouthDevelopmentSEDS<br />
PatriciaPrince StGeorge<br />
YouthSupportProgram<br />
AngelaAtkinson Charleville<br />
<br />
BUSINESSSERVICESTOOWOOMBA<br />
DistributionCentre<br />
AngelaKlein BusinessDivisionCoordinator<br />
BarbFrizzell AssistantBusinessCoordinator<br />
StephenPennells DistributionCoordinator<br />
KimEverett<br />
DebraFoster<br />
GaryGehan<br />
DistributionCentrecontinued...<br />
KathrynJephcott<br />
ChelsieLuck<br />
NicoleSmithMacKenzie<br />
GrahamMedill<br />
BarryMiller<br />
SusanOlsen<br />
SherylReardon<br />
PeterSpaseski<br />
MalcolmTimm<br />
Wiper/RagCutters<br />
GregoryBurraston<br />
JanineCooper<br />
LindyLutvey<br />
PhilippaMedill<br />
AnzacAvenueShop<br />
JanineGoulding<br />
MaryNagas<br />
DugganStreetBookshop<br />
LaraineMay<br />
NewtownFurniture/OnceWasShop<br />
AlanBradley<br />
NathanielDallinger<br />
JoanneJackson<br />
PerthStreetShop<br />
BettyAcworth<br />
LorraineLovell<br />
HelenLynam<br />
RangeShop<br />
MariaRichardson<br />
NeverEndingStoriesBookshop<br />
KellyByrne<br />
JaneBrown<br />
RuthvenStreetEmporium/VintageWardrobeShop<br />
ManjuBurathoki<br />
DeborahGoulding<br />
WendyMonaghan<br />
SharonKnight<br />
SmartTipShop<br />
StevenAdams<br />
ChristopherStrano<br />
DylanWhite<br />
GavinWhite<br />
WilsontonShop<br />
EmmyVanDerWoude<br />
DeniseWhite<br />
WyallaPlazaShop<br />
SherrylDuffey<br />
<br />
BUSINESSSERVICESRURALTEAM<br />
CharlevilleShop<br />
SandraMcGennisken<br />
JulieAnneMcLean<br />
<br />
<br />
5
6<br />
BUSINESSSERVICESRURALTEAMcontinued...<br />
GoondawindiShop<br />
PatriciaAquilina<br />
JoanHamilton<br />
DalbyShop<br />
RoslynFrizzell<br />
NarrelleRoseberry<br />
DorisSmith<br />
StGeorgeShop<br />
TaniaGriinke<br />
FayeHurst<br />
MaryMcDonald<br />
StanthorpeShop<br />
StaceyFriend<br />
SuzanneFriend<br />
<br />
<br />
<br />
<br />
<br />
<br />
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<br />
<br />
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BUSINESSSERVICESRURALTEAMcontinued...<br />
WarwickShop<br />
CherylReibelt<br />
SusanWard<br />
<br />
BUSINESSDIVISIONPROJECTS<br />
GreenArmy<br />
JacobJanas<br />
AndrewKim<br />
DarrylHockins<br />
JaiMcKellar<br />
MichaelWharton<br />
LukeMeriaud
Chairman's<strong>Repo</strong>rt<br />
ItiswithpleasurethatIpresentmy<strong>Annual</strong><strong>Repo</strong>rtfor2011.Formeithasbeenarewardingyearas<br />
ChairmanoftheBoardinayearthathashadchallengesaswellasfulfillingresults.<br />
<br />
DerekasourC.E.O,hisloyalstaffandthededicatedbandofvolunteersbegantheyearundermost<br />
difficultandtryingtimesastheyrespondedtotheneedsofthecommunityduringthedevastating<br />
floodsthatsweptacrossamajorproportionoftheareaservicedby<strong>Lifeline</strong><strong>Darling</strong><strong>Downs</strong>andSouth<br />
WestQueensland.<br />
<br />
Itwasgratifyingtoseetheresponsefromthecommunityastheneedsofthoseaffectedbecame<br />
apparent. The donations received is reflective of the regard in which Derek and <strong>Lifeline</strong> <strong>Darling</strong><br />
<strong>Downs</strong>andSouthWestQueenslandisheld.<br />
<br />
The response from the volunteers was overwhelming as they helped with the work load and the<br />
distributionofthegoodsandmoney.<br />
<br />
We followed last year's win in the Toowoomba Excellence awards with a win in the small export<br />
category.Congratulationstoallwhoworkinthearea.<br />
<br />
Duringtheyearmuchworkhasbeendonetobringmanagementandstructureintothetwentyfirst<br />
century.Anewstrategicplanhasbeendevelopedtocovertheperiod1July2011–30June2015.<br />
This includes Business Service Restructure, Corporate Services Restructure and the time table to<br />
implementboth.<br />
<br />
AnewConstitutionhasbeenadaptedandthiswillreflectamoremodernapproachtolanguageand<br />
understandingtomeettheneedsofgoodgovernance.<br />
<br />
During August a historic milestone was reached when titles held in trust by the Uniting Church<br />
Property Trust Q were handed to our company. We will now be able to move forward in<br />
redeveloping our office space to meet the growing needs of our ever expanding staffing<br />
requirements.<br />
<br />
Iwishtoacknowledgestaffmemberswhohaveworkedtirelesslythroughtheimplementationofthis<br />
aswellasBoardmembers, PhillipSorensenandIanRosenberger, fortheirexpertise.<br />
<br />
DuringtheyearIsabellaBarberandAnneCrosshaveresigned.TwonewDirectors,BenHooperand<br />
AndrewTaylorhavebeenappointedandarequicklytakingtheirplace.<br />
<br />
Since writing this report we have been successful in purchasing the National Bank building at 33<br />
RussellStreet.<br />
<br />
Thiswillallowustoproceedwithredevelopmentofourofficeandcounsellingspaceallbeitina<br />
slightlydifferentarea.Thiswillconsolidateourspaceandproperty.<br />
<br />
OurCompanyisinastrongposition.IthanktheBoardmembersfortheirsupportoftheCompany<br />
andformeoverthepastyear.<br />
<br />
<br />
7
8<br />
MypersonalthanksgotoDerek,ourC.E.O,andofficestaffwhohavebeenmosthelpfultomeduring<br />
theyear.IammostgratefulalsotoIanRosenbergerDeputyChairman, andPaulaHansen,Treasurer, as<br />
wehaveworkedtogetheras anexecutivethroughouttheyear. WetrustourNewYear willbeas<br />
rewardingasthepastastogetherweworktofulfilthegoalsof<strong>Lifeline</strong><strong>Darling</strong><strong>Downs</strong>andSouth WestQueensland.<br />
Jim Black<br />
Chairman<br />
<br />
PASTBOARDCHAIRPERSONS<br />
JimBlack 2011present<br />
TaisooKimWatson 20072010<br />
AlanDean 20032006<br />
JenniferGrummitt 19972002<br />
RobNielsen 19971998<br />
AvrilBaynes 19931996<br />
RevPaulMoore 19911992<br />
MarkOrchard 19871990<br />
RevBrianLynes 1986<br />
RevSueAlgate 19841985<br />
BarryWhisson 19821983<br />
JeanBryant 1981<br />
RevKenHill 1980
Chief Executive Officer's <strong>Repo</strong>rt<br />
ItiswithmuchpleasurethatIpresentmytwelfthreportontheactivitiesandchallengesthathave<br />
occurred within <strong>Lifeline</strong> <strong>Darling</strong> <strong>Downs</strong> and South West Queensland Limited over the past 12<br />
months.Weareamembercentreof<strong>Lifeline</strong>Australiaandworktogetherwith<strong>Lifeline</strong>Community<br />
CareQueenslandandUnitingCareQueensland.<br />
<br />
AtthestartofthisreportIamextremelypleasedtoannouncethatthisyearwewonthe“Export<br />
Categoryunder3Milliondollars”inthe2011ChamberofCommerceBusinessExcellenceAwards.<br />
This is another outstanding achievement in recognition of 36 years of dedicated service by our<br />
volunteersandBusinessDivisionstaff.Youmaybesurprisedtolearnthatwehavebeenexporting<br />
overseasforthepast23years.<br />
<br />
The 2010/2011 financial year has proved to be a year of continued rapid growth and success for<br />
<strong>Lifeline</strong><strong>Darling</strong><strong>Downs</strong>&SouthWestQueenslandLimited.Someofthisgrowthisalsoattributedto<br />
the devastating floods of December/January 2010/11.You will note also that the theme of this<br />
year’s<strong>Annual</strong>GeneralMeetingis“CommunityRecoveryandResilience”.<br />
<br />
The past 12 months once again saw our organisation involved in a massive Community Recovery<br />
ResponsefollowingtheSouthWestQueenslandFloodsthatoccurredinWarwickandDalbyin2010<br />
andfurtherwidespreaddevastatingfloodinginToowoomba,Murphy’sCreekandGranthamonthe<br />
10 th January 2011. This flooding has been called a “One in Four Hundred Year Flood”. Other<br />
communities flooded included Gatton, Laidley, Forest Hill, Helidon, Chinchilla, Condamine plus<br />
various smaller surrounding towns. Sadly these floods claimed 19 lives and the recovery time for<br />
thesecommunitieswegoonforsomeyearstocomeyet.Ourabilitytorespondquicklywasclearly<br />
evidentandIwishtothankallourstaffandvolunteersplusourCommunityRecoveryWorkersfor<br />
theirdedicationtohelpingthosemostinneedfollowingthedisaster.Aspecialthankyoumustgoto<br />
Megan Halliday our Coordinator Community Recovery and Richard Johnson the State Community<br />
Recovery Manager for <strong>Lifeline</strong> Community Care Queensland. I also wish to acknowledge the<br />
excellentsupportofstaffoftheDepartmentofCommunities,QueenslandHealthandCentrelink.<br />
<br />
Our sincere thanks must also go to other nongovernment organisations that assisted us in<br />
Community Recovery which included Relationships Australia Queensland, Centacare Toowoomba,<br />
Interlock and Red Cross to mention just a few. I am also aware that The Salvation Army and St<br />
VincentdePaulwerealsoactiveintheirownrightduringthismostdifficultandchallengingstartto<br />
theyear.<br />
<br />
AdditionalsupportalsocamefromtheRotaryandApexClubsofToowoombatowhichwearetruly<br />
grateful.<br />
<br />
Anoverviewofthesuccessofthepast12monthsisdetailedbelow:<br />
<br />
July2010–WereceivedtherenewalofYarn’nUpfundingof$50Kforthenext12months.<br />
August 2010 – We won the Chamber of Commerce Business Excellence Awards for<br />
“CommunityOrganisations–GovernmentFunded”category.<br />
September2010–BoardDevelopmentDayheld.<br />
October2010–WereceivedfundingforaPaCEProgramforCharlevillefromOctober2010to<br />
December2012.<br />
November2010–NewBoardCharterandDelegationsAuthorityendorsed.<br />
December 2010 – Participation in Toowoomba Christmas Wonderland of Lights in Queens<br />
Park+the<strong>Annual</strong>ABC/<strong>Lifeline</strong>ChristmasAppeal.<br />
January 2011 – Our rapid response to the flooding in Toowoomba, the Lockyer Valley and<br />
<strong>Darling</strong><strong>Downs</strong>.<br />
9
10<br />
February2011–CommencementofOrganisationalRestructureandappointmentofManager<br />
OrganisationalDevelopment.<br />
March2011–AfricanCommunitiesInclusionProgramcommenced.<br />
March2011–Our31 st Chronicle/<strong>Lifeline</strong>Bookfestraised$53,500.00overtwodaysatthe<br />
ToowoombaShowgrounds.<br />
March2011–Weobtainedouraccreditationforthe4thyearofourDisabilityServicesFamily<br />
SupportProgramatSt.George.<br />
April2011WereceivedfundingforPaCEPrograminToowoomba.<br />
April2011–Ourvideoconferencingcommencedinternally.<br />
May2011–Ourwebsiteupdated.www.lifelinedarlingdowns.org.au<br />
June2011–Successfulingainingfundingof$130KforIndigenousEmploymentCoordinator<br />
for12monthsfundedbyDEEWR.<br />
June 2011 – Successful in gaining $102K for two 6 month flood counsellors funded by<br />
DepartmentofCommunities.<br />
June2011–Successfulingainingfundingfor12monthsforfloodcounsellorforDalbyfunded<br />
byFaHCSIA.<br />
<br />
InDecember2010wesadlyannouncedtheclosureofourTelephoneCounsellingServiceafter35<br />
years of operation. This certainly was not an easy decision for the Board of Directors to make<br />
followingrecommendationsfromtheExecutiveManagementTeam.Approximately12probationary<br />
counsellorscontinuedontocompletetheirqualificationsbylateMay2011underthedirectionof<br />
Ian Titmarsh. I wish to sincerely acknowledge the contribution of the Telephone Counselling and<br />
EmergencyReliefUnitstaffandvolunteersoverthepast35yearsofservicetoourlocalcommunity<br />
andinrecentyearsthenationalcallresponse.<br />
<br />
OurBusinessDivisionhasalsohadanotherstrongyearofperformanceinadifficultmarketascanbe<br />
seenfromourendofyearfinancialresults.Thesurplustobudgetinsaleswassignificantinhelping<br />
us to ensure that we achieve a solid overall trading surplus for the organisation.To all Business<br />
DivisionstaffandVolunteerspleaseacceptmysincerethanksandappreciateforallyourhardwork,<br />
supportanddedicationafterthepast12months.<br />
<br />
During the past 12 months there were a number of other successful achievements and<br />
acknowledgementsthatImustmention.OurCountrySalesTeam,thiscontinuestobeleadbythe<br />
mostcapableandlongservingvolunteerMichaelNicholas.Congratulationsonanotherwonderful,<br />
successfulyear.Thismobileshopprovidesclothingsalestotheresidentsofcommunitieslike,Crows<br />
Nest,Pittsworth,Miles,Chinchilla,RomaandDirranbandiisgreatlyappreciatedandvaluedbythe<br />
Board,staffandmyself.CongratulationsagaintotheCountrySalesTeam.<br />
<br />
TheplannedmajorstructuralchangestoourthreeToowoombapropertieslocatedat5MillStreet,<br />
17LongStreetand192AStephenStreethasstillnotoccurredasat30June2011.TheBoardhas<br />
beenworkingwiththeUnitingChurchQueenslandSynodtoseekthetransferofCertificatesofTitle<br />
onthesethreepropertiestotheCompanyintermsoftheMemorandumsofUnderstandingI&II.<br />
Followingafavourableresponsefrom theUnitingChurchitwouldappearthatthistransfercould<br />
occur over the next three months. This action will also involve changes to our Constitution and<br />
workingrelationshipwith<strong>Lifeline</strong>CommunityCareQueensland.
Inclosingmyreport Iwishtoagain acknowledgethesupportand expertise thatmembers ofthe<br />
new Executive Management Team and Team Leaders bring to the organisation. We currently<br />
operateinaperiodofconstantchangeandcontinuousimprovement.Overthepast12yearsthe<br />
Management Team<br />
has continued to evolve, evaluate and improve that way it operates. To all<br />
ManagersandTeamLeaderspleaseacceptmysincerethanksandappreciationforeverythingyou<br />
havedoneasamemberofthisimportantManagementTeam.<br />
Derek P. Tuffield<br />
ChiefExecutiveOfficer<br />
11
12<br />
Child,YouthandFamilyTherapy<br />
The Child Youth and Family Therapy Team in 2010/2011 consisted of four programs; the Family<br />
Therapy Team, funded by Department of Communities to do face to face counselling, with an<br />
emphasis on working systemically with families and relationship issues; Supporting Children after<br />
Separation, funded by FaHCSIA to work with children caught in the tangle of family dissolution;<br />
Family Law Pathways Network, funded by the Attorney General’s Department for the purpose of<br />
promoting conversations between all parties involved in the family law sector to ensure better<br />
outcomes and access to justice for those navigating the system; and Rural Family Counselling,<br />
funded by Dept of Communities for the purpose of giving rural families access to outreach<br />
counsellingservicesinthefarSouthWest.Allprogramsworkfromastrengthsbasethatseespeople<br />
asexpertintheirownlivesandworksystemicallywiththecontextsinwhichtheirlivesoccur.We<br />
aimtoworkrespectfullyandwithwarmth,inawaythatvaluesthestrengthsandpotentialofeach<br />
participantandacceptstheiruniquenessanddiversity.Honestyandtransparencycharacterizeour<br />
practiceasdoesthedesiretoworkcollaborativelywithourparticipantstomakethemostofthe<br />
expertise,knowledgeandresourcesofbothparticipantsandcounsellors.UniquelyinToowoomba<br />
theCounsellingteamsmakewideuseofreflectivepractice.<br />
<br />
FamilyTherapyTeam: KimColeman<br />
DennyEdwards<br />
AndrewNicholson<br />
RobSandison<br />
GayleSainsbury<br />
<br />
SCASP: JeanSmith<br />
NashyeaAbdullah<br />
GayleSainsbury<br />
<br />
FamilyLawPathwaysNetwork: DeanneWhittaker<br />
<br />
RuralFamilyCounsellor: AggieHarpham<br />
KeyDevelopments<br />
FamilyTherapyTeam<br />
InFamilyTherapyourbiggestachievementhasbeendealingwiththeinfluxofclientssinceJanuary<br />
10thisyear.OurintakesdoubledinFebruaryandMarchandinthesucceedingmonthstheissues<br />
presentinghavebeenheavilyoverlaidwithgriefandloss.Allstaffhaveworkedbeyondtheirhours<br />
toensurethatparticipantneedshavebeenmetinatimelyfashion.Ithasbeenhearteningtoseethe<br />
wayinwhichcollaborationacrossthesectorshascharacterizedthistime.Inwaysthathavenotbeen<br />
possiblebeforewehaveworkedcloselywithQHealthandotheragenciesandparticipantoutcomes<br />
havebeenmoresuccessfulasa <br />
result.<br />
<br />
Ofnotetooisthefactthatafter3yearsofwaitinganddevelopment,wenowhaveaworkingclient<br />
databasethatgivesusreportsandinformationtotrackourprogressandeffectivenessofcounselling<br />
sessions. We are now using the Client Directed Outcomes Inventory (CDOI) at every session and<br />
thereforereceivereliableandwellresearcheddatathatshowsusandourfundingbodiesthatwe<br />
areprovidingaservicewhichachievesworthwhileandsustainableoutcomesforourparticipants.
SupportingChildrenafterSeparation(SCASP)<br />
In SCASP too we have noted that the expected grief of children affected by separation has been<br />
colouredbythetraumasofthenaturaldisasters.WiththeretirementofTristanMentorinFebruary<br />
andtheresignationofSusanStevensinlateApril,JeanSmithandNashyeaAbdullah,whocametous<br />
on student placement from USQ, have done a superb job of pulling the programs together and<br />
takingthemforward.Jeanhascontinuedtheworkbegunin2009atRockvilleStateSchoolandthisis<br />
gaining momentum. Jean and<br />
Nashyea have gained great pleasure and notable high quality<br />
outcomeswiththeiruseofexpressivetherapies.Ourpuppetcollectionhasgrownconsiderablyand<br />
itisinterestingtoseewhat"alterego"thechildrenchoosetobetheirvoice.Weareinvestigating<br />
theuseofpuppetsinreflectivepracticewithfamiliesandhopetodomoreofthis inthecoming<br />
year.<br />
<br />
FamilyLawPathwaysNetwork(FLPN)<br />
Family Law Pathways Network hosted four seminars at USQ with high quality speakers and<br />
presenters. All were well attended and received. At the behest of Family Magistrate Cassidy we<br />
began setting up an information table during family law sittings at the Courts in Toowoomba for<br />
thosewhoareattendingfamilysittings.WhileFRCandourselvesstaffedthetableattheoutset,we<br />
havebeenunabletosustainthissoDeanneiscontinuingonherown.InMaywehostedanevening<br />
with Family Magistrate Howard at Picnic Point to introduce him and the family lawyers around<br />
Toowoombatothevariousserviceproviderswhoworkwithseparatingfamilies.AsdidFMCassidy,<br />
sonowFMHowardisreferringclientstoourvariousservicesaspartoftheirorders.Someofthe<br />
local lawyers have expressed their interest in coming to see what happens at 5 Mill St, more<br />
especiallyafterJeanenthusiasticallytalkedofherworkwiththechildren.Theyallwantedtocome<br />
andplay.<br />
<br />
An important by product of FLPN meetings is that they have now become the new Interagency<br />
ForumforToowoomba.<br />
<br />
DeannehelpedfacilitatetheQldFLPNconferenceinJunewhichhasbeeninvaluableinpromoting<br />
collaborativepracticeacrossQldinthisarea.<br />
<br />
RuralFamilyCounselling<br />
The outstanding achievement of this program in 2011 is the retention of the counsellor in<br />
Charleville. Since Kerry Hill left it has been difficult to recruit to that position and we had the<br />
unfortunateexperienceofhavingsomeoneforonly5weeksinOctober.Henceourgleeatrecruiting<br />
AggieHarphamalocalfromCharlevilletotheposition.Aggies'sbackgroundisnursingandsheisin<br />
theprocessofcompletinghercounsellingstudies.Asapersonwithwideexperienceofthebush,<br />
Aggie has been able to settle into the job and network with the locals very effectively. She has<br />
travelledextensivelythroughoutherareaandnowhasafullparticipantloadwithmorewaiting.We<br />
areexcitedabouttheplansthatareinplaceforeffectivegroupslaterintheyear.<br />
<br />
Trends<br />
FamilyTherapyTeam<br />
Our biggest challenge remains our waiting list. Most participants now wait up to 4 weeks for an<br />
appointmentandwehaveonlyonefemalecounsellorintheTeamatthistime.Someparticipants<br />
requestafemalebecauseoftheirpasthistoryandattimes,thisisachallenge.Wecontinuetowork<br />
closelywithSCASPandhavemanyfamiliesworkingouttheirseparationchallengesinbothTeams.<br />
Thisisaproductivebutresourceintensiveprocesswhichresultsinmoresustainableoutcomeslong<br />
term. Our ability to do reflective practice has been a unique and wonderful service to the local<br />
community.<br />
<br />
<br />
13
14<br />
KimandRobhavebeenfacilitatingagroupforwomenwhohavecomethroughahistoryofabuse.<br />
“JourneysofCourage"hasbeenawonderfulwaytoenablethesewomentotakecontroloftheir<br />
livesandtheyhavebeeninstrumentalinreachingotherssimilarlyaffectedandgivingthemvoice.It<br />
ishopedinthenearfuturetosetupagroupwhichcatersfortheneedsofmen,especiallythose<br />
feelingdisenfranchisedbyseparation.InparticularwehopetoworkcloselywithMARPsothatwe<br />
makebetteruseofbothofourresources.<br />
<br />
SCASP<br />
ThereputationofSCASPhasgrowntotheextentthatreferralsarecominginatanunsustainable<br />
rate.Inthelasttwoweekperiod11newreferralswerereceived.Whilewehavebeenrefundedfora<br />
further3years,ourfundingwascutby3%andtherewasnoaugmentationofanykindtoallowfor<br />
costoflivingincreases.Sowehavemuchmoretodowithless.Theeventsofthepastfewmonths<br />
haveoftenbeenthestrawthathasbrokenthecamel’sbackforfamiliestryingtostaytogether.As<br />
always,childrenaretheoneswhobearthebruntofseparationdecisions.JeanandGaylearetrialling<br />
groups beginning with an adolescent girls’ group in August, which we hope will help us cater for<br />
participants'emotionalneedswithoutnecessarilyhavingtobeseenindividually.InTerm4wewill<br />
beginaboys’group.<br />
<br />
FLPN<br />
In2011/12thereferencegroupwhichdecideswhateventswillbestcaterfortheneedsofourlocal<br />
community,hasdecidedthatwewillrunanumberofeventsaroundcollaborativelaw,whichisa<br />
relatively new field in Queensland. We will continue to host breakfast meetings to introduce<br />
resources to the family law community and at least one more event is planned with Family<br />
MagistrateHoward.WehavestrengthenedouralliancewithUSQSchoolofLawwhohavebeenvery<br />
helpfulinstagingourseminars.<br />
<br />
RuralFamilyCounselling<br />
AggietooisplanninggroupsacrossherareaofSWQld.Asonepersoncoveringanenormousarea<br />
sheisunabletobeallthingstoallpeople.Neverthelesssheismakingthemostofhernetworksand<br />
is involved in delivering training and educative programs in schools in addition to her counselling<br />
load. She is presently developing resources to help parents and children who have to make the<br />
transitionintoboardingschool.OneofAggies'sbiggestchallengesforthefutureischannellingher<br />
resourcesintoareaswhereshewillachievethebestoutcomes.Herenergyandcreativityisamazing<br />
andwedonotwanthertoburnout.<br />
<br />
SinceJuly 25 th 2011 we have become “Cluster 3" which also incorporates Rural Youth Support<br />
Coordination,staffedbyAngelaAtkinsoninCharlevilleandservingthesamewideareaasdoesRural<br />
FamilyCounselling<br />
<br />
InadditionuntilJanuary31 st wehaveaddedthreeCommunityRecoverycounsellorsfundedbythe<br />
DepartmentofCommunitiesandworkingacrosstheregionfromDalbytoLaidleytoourTeam.Tina<br />
Holt isworking inLockyerValley, KumiyoShimmakiinToowoomba, andChristinaSalomoninthe<br />
Dalbyregion.FaHCSIAhasalsofundedtwoCommunityRecoverycounsellors.JanineHillsisworking<br />
inStanthorpe,WarwickandAlloraandKateWatsonisworkingfromToowoombatothesurrounding<br />
areasTheseladieshavebeenfundeduntilJune30 th 2012.MychallengeasSeniorPractitionerand<br />
formerlyTeamLeader,istomakesurethatallofthewonderfulstaffinthisclusterareadequately<br />
supervisedandresourcedsothattheirboundlessenthusiasmforhighqualitypracticeandcreativity<br />
isnotdiminishedbylackofcarefromwithin.Theyareandwillalwaysbethebestresourceofthis<br />
Agency.<br />
<br />
Gayle Sainsbury<br />
Senior Practitioner
EmergencyRelief<br />
<br />
TheEmergencyReliefServiceoperates9amto5pmMonday's,Wednesday'sandFriday'sfromthe<br />
<strong>Lifeline</strong> <strong>Darling</strong> <strong>Downs</strong> Counselling Centre at 5 Mill Street, Toowoomba. The service provides<br />
assistance to individuals and families from Toowoomba and the <strong>Darling</strong> <strong>Downs</strong> who are<br />
experiencing unexpected short term financial stress, a crisis or unexpected event that has<br />
threatenedthose persons ability to providethebasicneeds forsurvival, food,clothing orshelter.<br />
Practical assistance is given by the way of food/toiletry/baby packages, food vouchers,<br />
furniture/clothingvouchers.Assistanceisalsogivenintheformofbillpaymentswhichmayinclude,<br />
power,phone,gas,rentarrears.Medicinalaidintheformofpharmacyvoucherscanalsobegiven.<br />
<br />
Formore targeted support ,clients can have a support session with a support worker,this is<br />
conductedintheprivacyofaninterviewroomandtheclientisabletogointomoredepthregarding<br />
thecrisisthathasoccurred.ThisgivestheSupportWorkeranopportunitytoreferclientstomore<br />
specialisedareasofneedsuchasfinancialorpersonalcounsellingorevenoutsideagenciesthatdeal<br />
withmorespecialisedareas,e.g.DomesticViolence,CarersQld,ortoissuetheclientwithamore<br />
substantialfoodvouchertoputthemahead.ThevaluesandgoalsthattheERServiceaimstouphold<br />
arerespectforeachclientandtheirsituation,providingrelieftotheimmediateneed,listeningtothe<br />
clientandrecognisingthatmostofourclientsalreadyhavetheskillsanduniquewaysofcopingand<br />
itishopedthatthroughtalkingandlisteningweareabletoworkalongsidetheclienttoimplement<br />
changeoftheirownchoosing.<br />
<br />
KeyDevelopments<br />
Inmid2010thestructureofEmergencyReliefandhowitwouldbedeliveredchangeddramatically.<br />
With the increased funding, the interview process with a support worker was born. This<br />
developmenthasbeenextremelywellreceivedandhasbeencrucialtomaintainingthedignityof<br />
clients.ThishasallowedtheERServicetolookattheunderlyingissuesbeneaththeinitialcrisisand<br />
todeveloprelationshipsthatwilleventuallyincludeclientstoparticipateintheirownempowerment<br />
tochange.SincethedevastatingeventsofJanuary10thevenmoregenerousfundingfromFAHCSIA<br />
hasallowedERtoofferbetterandmorepracticalsupporttoclients,wearenowabletohelpwith<br />
bill payments and more realistic amounts allocated for food vouchers. It was almost ludicrous to<br />
expectafamilyoffourorsixtobuygrocerieswith$50$80,soevenbyprovidingaclientwiththe<br />
means to purchase enough food for a week or a fortnight enables them to put that money on<br />
somethingelse,e.g.bills,rent,debts.<br />
<br />
ThechallengefortheservicehasalwaysbeenbreakingtheoldhabitsofclientsusingERasa'prop'<br />
or'topup'forCentrelink.SomeclientshavebeenrelyingontheERserviceforupto20years,but<br />
rememberingthatthisisalsosurvivalinitsownform.Tryingtoengagewithclientsthatarenotused<br />
tobeingheardisalsodifficult.ERhasnowbeenrestructuredtofallin linewiththeprofessional<br />
guidelinesoftheservice,thatitisoneoffassistancenotanongoingwelfaresupportsystem,this<br />
hasbeenadifficulttransitionforsomeclients,asthedemandonERincreasestheserviceisrapidly<br />
becomingitsownentity,andmaybeinthefutureitwillbecomeso<br />
<br />
Thefoodpackageshavebeenareturntoanoldmethodbutwithafresherapproach.Inthepastit<br />
wastheproceduretooffer$20vouchersoverthecounter,thesewouldfrequentlybe'traded'or<br />
simplyaskedforbecausetheywerethere.Nowclientsreceiveafoodhamperthathasmorethan<br />
$20 value of food and covers the basic pantry items such as flour, sugar, milk, pasta and we are<br />
currentlyworkingat includingrecipestogo withthepackages.There are alsotoiletrypacks and<br />
babypacks,onsomeERdayswecanissueupto12foodpackagesand4to5onnonERdays.<br />
<br />
TheEmergencyReliefServicewasalsoresponsiblefortheintroductionandaccreditationoftheNILS<br />
Program,awonderfulopportunityforpositiveempowermentandcommunitybuildingforclientsof<br />
allprograms.<br />
15
16<br />
OutcomesandTrends<br />
VeryearlyintothestartofthenewERstructure,acrudesurveywasconductedtogaugehowclients<br />
feltaboutthechangesandwhattheywouldliketoseeintheprogram.Theresultsarelistedbelow:<br />
<br />
SURVEY03/09/201020/09/2010<br />
39Clientsassessed<br />
<br />
FOODBANK2<br />
NEWSLETTER/HANDYHINTS14<br />
SUPPORTGROUP/GETTOGETHER9<br />
COOKINGCLASSES2<br />
BUDGETS9<br />
FEELINGHEARDANDRESPECTED33(6uncompleted)<br />
LIKEDTHEINTERVIEWPROCESS39<br />
<br />
TherearemoreexactfiguresandstatisticsthatcanbeobtainedfromtheClientdatabaseonwhich<br />
all assistance and numbers are recorded. But it cannot be underestimated how important the<br />
positivebenefitsofaprivatesupportsessionaretotheclient,iftheabovefiguresareanindication.<br />
Supportsessionshavedroppedfrom8,15minutesessionsperERdayto45,hourlongsessions<br />
per ER day. This is to ease the load on the Support Worker and to allow for a more in depth<br />
discussion.<br />
<br />
With the new guidelines it is anticipated that the ER Service will re visit holding support<br />
groups/morningteaswithClients,thethemesbeingbudgets,recipes,Foodcents,handyhintsetc.<br />
Withthehopeofencouragingclientstobeinvolvedandcontributetheirownknowledgeandgifts.<br />
Askingforhelpisnoteasybutitcanbethroughthesimpleactoflisteningthatthepowertochange<br />
canbeginanditisinthisonethingthattheERServicehopesitwillbeabletocontinuetoofferour<br />
clients.<br />
Kate Greener<br />
<br />
FamilyInterventionService<br />
The purpose of the Family Intervention Service is to support clients of the Department of<br />
Communities (Child Safety Services) where ongoing intervention with a family is required. The<br />
principalaimsoftheprogramistopreservefamilieswhereachildremainslivingathomeunderthe<br />
ongoing interventionand monitoringbyChildSafetyServicesandassist inthe reunificationof the<br />
childwiththeirfamilyfromanoutofhomecareplacementwhereitisdeterminedtobeinthebest<br />
interestsofthechild.<br />
<br />
The Family Intervention Service also aim to prevent families from reentering the child protection<br />
systemorhelpfamiliesexitthesystembybuildingstrongerattachmentbetweenthechildandparent<br />
and strengthening the caring and parenting skills of the caregivers and their participation in<br />
communitylife.<br />
<br />
This program works collaboratively with families, children, Child Safety Service Centres, informal<br />
supportsandothersupportservicestoensurecaseplangoalsandcaseplanreviewsforchildrenare<br />
met.
KeyDevelopments<br />
Overthelastyear,theFamilyInterventionProgramhasexperiencednumerouschanges.Muchof<br />
thischangehasbeenaresultofstaffchangesandthenewrestructureof<strong>Lifeline</strong><strong>Darling</strong>downs.For<br />
themostpart,thewayinwhichtheservicehasbeendeliveredtoclientshasremainedmuchthe<br />
same. In February 2011 the Team Leader of the Family Intervention Program stepped down and<br />
nobodyhasyetfilledthatposition.AseniorPractitioner,underthenewstructure,isexpectedto<br />
jointheteaminSeptember2011.<br />
<br />
For the past four months the Family Intervention Team has been working to capacity with some<br />
familiesbeingplacedonawaitinglist.Despitesignificantstaffingchangesourservicedeliveryhas<br />
remained consistent with positive outcomes. These positive outcomes are evident in the<br />
reunification of 6 families, the obtaining of disability service funds and Building Families Capacity<br />
ProjectPlan.<br />
<br />
GiventheabsenceofaTeamLeaderduringthisperiod,externalsupervisionwasobtainedgivingus<br />
opportunitytogrowandstrengthenaspractitionerswithintheFamilyInterventionTeam.<br />
<br />
Trends<br />
The<strong>Lifeline</strong>FamilyInterventionTeamhassupported32familiesovera12monthperiod.15ofthese<br />
families are still current. Each familyreceives a onehour therapeuticsession and one hour<br />
observationsessioneachweekbasedontheParentsUnderPressureframework.<br />
<br />
TheFamilyInterventionTeamlinkswithothercommunityservicesincludingCarbal,<strong>Lifeline</strong>Financial<br />
counselling, <strong>Lifeline</strong> SCASP's program and Family therapy along with the Department of housing,<br />
YoungWomen'splace,GoolburriandtheKathDicksonFamilycentre.Overthelast12months,18<br />
referralpathwayswereutilisedbythesefamilies.<br />
FamilySupportProgram<br />
Toworkwithfamilieswhocareforachild/renwithdisabilitiesandidentify,understandandplanfor<br />
bothimmediateandfutureneeds.Timeisspentwithfamiliesdevelopingasupportplanandgiving<br />
themthenecessaryinformationtoallowthemtomakeinformeddecisionsregardingtheavailable<br />
supportandresourcesfortheiridentifiedneeds.Familiesareassistedtoobtainservicesandsupports<br />
identified in their support plan, including negotiating with service providers, personal support<br />
workers,andothersinordertolinkfamiliestothesupportsandservicestheyrequire.Thesemay<br />
include referrals to both formal and informal services, from Government and NonGovernment<br />
agencies,andalsoinformalsupportsuchasgroupsorothermemberswhoareexperiencingthesame<br />
issues.<br />
<br />
KeyDevelopments<br />
Allstaffareguidedbyworkingwiththevaluethatallfamilieshavethepowertochangeandmove<br />
forward, but they may require direction, resources and additional knowledge tosupportthem<br />
through this process.Because of the area this program covers there is a huge amount of travel<br />
involvedgettingtothefamilies,thiscansometimesprovetobedifficultfortheworkerinallocating<br />
sufficient face to face visits with each family. The program has not changed with it's delivery of<br />
service in the last 12 months, and even thought it continues to strengthen the capacity of it's<br />
families,nextyearweareassessingifsomechangescanbemadetobenefittheneedsofeachfamily<br />
dependingontheirindividualcircumstance.TheFamilySupportProgramisexcitedtoseewhatthe<br />
next 12 months will bring as it endeavours to fully support children with disabilities and their<br />
familiesinthisregion.<br />
17
18<br />
<br />
Outcomes<br />
Thisprogramhassuccessfullysupported21familieson‘lowband’funding.Inthepast12months<br />
two (2)families have exited the Family Support Program as both children turned 18. The Family<br />
SupportProgramisnowintheprocessofrecruitingtwonewfamilieswithaviewtoprovidingthem<br />
a clear understanding of the process and procedures involved to meet with guidelines as set out by<br />
DisabilityServicesQueensland.Thesefamilieslivein:2familiesinGoondiwindi6familiesintheSt.<br />
Georgearea,5familiesinRomaand1familyinChinchilla,1 familyinInjune,1familyinMiles, 1<br />
familyinMeandarra.FamilyPlans/SupportPlansarecompletedwiththefamiliesinJanuaryforthe<br />
January–JuneandinJulyfortheJuly–Decemberyear.Plansareabletoberewrittentomeetnew<br />
andoremergencydemandswithinthefamilyaroundthechildwithadisability.Thisprogramcan<br />
support families by purchasing items which will assist them in caring for their child with the<br />
disability.Allfamiliesaregratefulandappreciateofsupportthisprogramcanofferbothfinancially<br />
andemotionally.<br />
Tracey Campbell<br />
TeamLeader,StGeorgeOffice<br />
FinancialCounselling<br />
TheTeam<br />
TeamLeaderKateGreener<br />
FinancialCounselorMaryMclean<br />
FinancialCounselorKarenMartin(LCCQprogram)<br />
AdministrationJoyCook<br />
<br />
TheFinancialCounsellingProgramsupportclientswhoareexperiencingissuesinrelationtofinancial<br />
difficulties.Clientshavethechoiceoffacetofaceortelephone appointments. The counsellors will<br />
advocatefortheclientifneededhowevertheiraimistoincreasetheclientsskillsandknowledgeso<br />
thattheyareempoweredtodealwithanyfutureissuesindependently.TheToowoombaprogram<br />
coversToowoombaandtheSouthern<strong>Downs</strong>districts,theRomaprogramcoversRoma,StGeorge<br />
andCharleville.thisprogramisopentoallcommunitymembers.<br />
<br />
KeyDevelopmentsin2010/2011<br />
The Toowoomba program is extremely busy and we are unable to meet the demand for<br />
appointments,weconstantlyhavea3weekwaitinglist.Thisyear208clientsweresupportedinthe<br />
program. The impact from the floods in Toowoomba and South West has further increased the<br />
demandforthisservice.Someofthereasonsforthisisthatpeopleintheseareashavesuffered<br />
lossofjobs/income,andlossofhousingandpossessions.<br />
<br />
The Roma program has been given a further 3 years funding. This allows us to establish a strong<br />
network in these three communities and support clients in rural areas with face to face<br />
appointments.TheRomaprogramsupported49clientsthisyear.
OutcomesandTrends<br />
ThedemandontheToowoombaprogramclearlystatestheneedforthisprogramandalsoroomfor<br />
additional Financial Counseling programs. The cases are becoming more complex and therefore<br />
clientsareneedingmorecounselinghourstocompletetheirgoalsandissues.InToowoomba571<br />
continuingsessionswerecompletedtosupportthe208clients.InRoma188continuesessionswere<br />
completedtosupportthe49clients.<br />
<br />
Kate Greener<br />
Manager – StateFunding <br />
GamblingHelpToowoomba&SouthWest<br />
( Funded by the Department of Communities )<br />
TheGamblingHelpprogramhasbeensupportingtheToowoombaandSouthWestRegionforthe<br />
past17years.<strong>Lifeline</strong><strong>Darling</strong><strong>Downs</strong>Ltdhasbeentheauspicingorganisationsincethestartofthe<br />
programinQueenslandin1993.TheGamblingHelpProgramispartofastatewidenetworkwhich<br />
consistsof14GamblingHelpProgramsthroughoutQueensland.Thisnetworkisalsosupportedbya<br />
24hourGamblingHelplineanda24hourGamblingHelpOnline.<br />
<br />
The Gambling Help program works within a tripartite arrangement. The tripartite arrangement<br />
consists of the Department of Office, Liquor, Gaming and Racing, Industry, which is the gambling<br />
venues,andtheGamblingHelpProgram.Togetherweworktopromoteresponsiblegambling.<br />
<br />
TheGamblingHelpProgramoffersinformationandcounsellingtoindividuals,familiesorfriendsof<br />
people adversely affected by gambling. The program also offers education and training to other<br />
service providers, schools, gambling venue staff and the wider community around the affects<br />
excessivegamblingcancauseindividuals,familiesandthecommunity.<br />
<br />
TheTeam<br />
TeamLeaderKateGreener<br />
GamblingCounsellorLesleySpring<br />
FinancialCounsellorMaryMcLean<br />
CommunityEducatorLindaMaurer<br />
AdministrationJoyCook<br />
TheGamblingHelpprogramhasbeenauspicedby<strong>Lifeline</strong><strong>Darling</strong><strong>Downs</strong>forthepast18years.This<br />
program is targeted at the whole community, providing universal responses to raise awareness<br />
abouttheimpactofgamblingandprovideearlyinterventionandpreventionstrategiesto‘atrisk’<br />
populations.Theseresponses,consistentwiththeQueenslandResponsibleGamblingStrategy,are<br />
baseduponaharmminimisationphilosophythatcommunitymemberswillgamble,butthroughthe<br />
promotion of responsible gambling practices negative impacts for individuals, families and<br />
communitywillbereduced.<br />
<br />
Specificservicesinclude:<br />
promotion of responsible gambling through distribution of resources to community<br />
stakeholders,includingcouncils,libraries,healthproviders;<br />
provisionofinformationtocommunitystakeholdersthroughtelephonesupportandresponses<br />
toenquiries;<br />
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presentation of information sessions and workshops with schools and community groups<br />
around issues of responsible gambling and negative impact of gambling for individuals and<br />
communities.<br />
regular visits and communication with local gambling providers, to network, create<br />
relationships, share information and improve clients’ access to support services through the<br />
gamblingvenues;and<br />
promotion of responsible gambling at local community events, particularly other community<br />
educationalevents,suchasDomesticViolenceWeekevents.<br />
buildingpartnershipsacrossthegamblingsectorinrelevantlocationstoensureclearpathways<br />
forclientswhomaybeexperiencingmultiplecomplexissues,includinggambling;<br />
buildingknowledgeofhumanservicesorganisationsandgamblingprovidersabouttheissues<br />
associatedwithproblemgambling;<br />
fosteringexpertisewithinhumanservicesorganisationstoeffectivelyrecogniseandrespondto<br />
problemgambling;<br />
sharingskillandknowledgewithinthehumanservicessystemandgamblingprovidersofthe<br />
existingservicesystemforproblemgamblers;<br />
ensuring a consistent, bestpractice approach to problem gambling across the<br />
GamblingServicesSystems;and<br />
achievingacoordinated,integratedservicesystemforproblemgamblers.<br />
This program provides specialist services to assist individuals, families and groups who are<br />
experiencingproblemsrelatedtogambling.Specialistservicesincludegeneralandcrisiscounselling,<br />
andresponsestofinancial,relationshipandaddictionissuesresultingfromproblemgambling.<br />
<br />
Specificservicesinclude:<br />
facetofacecounsellingtoindividuals,familyorcommunitymembersinrelationtoaddictions,<br />
relationships,financialoracombinationoftheseissues;<br />
telephone counselling to respond more effectively to the needs of individuals, family or<br />
communitymembers;<br />
other personal support services to support individuals and families affected by problem<br />
gambling,includingfinancialinformation,generalinformation,referralandindividualadvocacy<br />
case management services to support individual clients requiring longerterm support to<br />
addressissuesunderlyingproblemgambling,includingneedsassessmentandmanagementof<br />
caseplansforallclients;and<br />
mutual support & selfhelp groups, with a focus on education, awareness raising and group<br />
support.<br />
<br />
KeyDevelopments<br />
This program has beenbusy this year and has supported 75 new clients with their gambling<br />
problems.Thisisanaverageof6.25newclientspermonth,continuing sessions held with these 75 <br />
clients was 286. This program has always struggled with attracting clientsbecause of the stigma<br />
attached to gambling however these numbers are healthy considering there is only 1 part time<br />
gamblingcounselor.<br />
<br />
Thechangeofnewtelephonenumbersfor<strong>Lifeline</strong><strong>Darling</strong><strong>Downs</strong>meantthatallofouradvertising<br />
materialneededtoberedesignedanddistributedtoallCommunityAgenciesandthe134Gambling<br />
Venuesinourregion.Thiswasahugechallenge,howeveritwascompletedbydedicatedstaffinthe<br />
promised 6 months, this included designing and printing two new Gambling Help posters and<br />
physicallyvisitingtheservicesinToowoombaandSouthWestQueensland.
AmajorityoftheregionsthisprogramcoversexperiencedfloodsinJanuary2011,gamblingrevenue<br />
statisticsshowasignificantincreaseafterthefloodswhichwebelieveisaresultofpeoplesstress<br />
levels increasing, looking to find quick solutions to financial problems or finding comfort in being<br />
presentinasocialsetting.<br />
<br />
Trends<br />
ToachievetheoutcomessetoutintheGamblingHelpstrategicplanandouroperationsplanthe<br />
belowcommunityeducationactivitieswerecompleted:<br />
<br />
- 254networkingmeetingswithothercommunityagenciescompleted<br />
- 62Healthservicesnetworkingmeetingscompleted<br />
- 277GamblingVenuesvisited<br />
- 20Communityservicegroupshadagamblinginformationpresentation<br />
- 23interagencymeetingsattended<br />
- 33information/awarenessraisingsessionspresentedwith669peopleattending<br />
- 10librarydisplaysthroughoutToowoombaandSouthWestQld<br />
<br />
Webelievethatcommunityeducationplaysabigpartofthesuccessofthisprogram,bynetworking<br />
withotherservicesandbeinginvolvedinothercommunityeventsallowthisprogramtobeknown<br />
tocommunitymembersandalsoallowseasyaccessandreferralsforclients.<br />
<br />
Kate Greener<br />
Manager – StateFunding LivingWorks<br />
<br />
<br />
TheLivingWorksSuicidePreventionProgramincludesthe2dayAppliedSuicideInterventionSkills<br />
Training(ASIST)workshopandthe3hourSafeTALKsuicidealertnesspresentation.Duringtheyear7<br />
ASISTworkshopsand9SafeTALKpresentationsweredeliveredacrosstheregion.<br />
<br />
InOctober2010two<strong>Lifeline</strong><strong>Darling</strong><strong>Downs</strong>staffweretrainedtodelivertheYouthMentalHealth<br />
FirstAid(YMHFA)course.Thiscourseteachesfirstaidskillstoadultmembersofthepublictogive<br />
initialhelptoadolescentsexperiencingmentalhealthproblems,inamentalhealthcrisissituation,<br />
orintheearlystagesofamentalillness.TwoYMHFAcoursesweredeliveredinToowoomba.<br />
<br />
AnAccidentalCounsellingworkshopwasalsodevelopedforpeoplenotemployedasCounsellors<br />
whofindthemselvesdealingwithpeoplewhomaybeagitated,distressedorincrisis.Duringthis<br />
yeartwoAccidentalCounsellingworkshopswereconducted.<br />
<br />
Intotal20workshopsweredeliveredandattendedby418people.<br />
Cath Leask<br />
CommunityDevelopmentWorker<br />
<br />
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Men&RelationshipsProgram<br />
TheMen&RelationshipsProgram(MARP)receivesfederalfundingfromtheDepartmentofFamilies,<br />
Housing,CommunityServices&IndigenousAffairs(FaHCSIA).MARPcommencedin1999at1Isabel<br />
Streetwhereitislocatedtoday.<br />
<br />
HistoricallyMARPhasworkedwithmenandtheirfamiliestostrengthenthewellbeing,safetyand<br />
resilienceofmen,theirfamilies,andtheircommunities.ThestaffatMARPareawareoftheneedto<br />
beflexibletocaterfortheeverchangingneedsofmenwhoareaccessingtheservicesparticularly<br />
forthosewhoaremandatedtoattend,egbytheDepartmentsofCorrectionsorChildSafetyto<br />
haveawelcoming,relaxedspacewheretheyfeelcomfortable.<br />
KeyDevelopments<br />
Thefocusofthepast12monthshasbeenonprovidinggroupwork,counsellingandschoolbased<br />
support.Tocaterfordemand,counsellingappointmentshavebeenavailableinbusinesshoursas<br />
wellasduringtheevening.Thedemandfortheseappointmentshasremainedconstant.<br />
<br />
TheOutrage(angermanagement)groupandDad'sTalk(parenting)havebothbeenwellattended<br />
groups.The facilitators who have presented these groups are Luke Tanks, Ian Titmarsh, Wayne<br />
MartinandPeterDodd.<br />
<br />
MARPhasbeenfortunatetohavehadtheassistanceofseveralstudentsoverthepast12months<br />
whohaveworkedasstudentcounsellors,cofacilitatedtheCognitiveSkillsandtheOutragegroup<br />
and with the delivery of adolescent based school programs for boys around such topics as<br />
relationships,conflictandbullying.Wewouldliketothankthesestudentsfortheirskillandservice<br />
tothisworkduringtheirplacements:<br />
- GaryJames<br />
- JeanSmith<br />
- LoganHarvey<br />
- andTamaraYork<br />
Theprogramhasbenefitedenormouslyfromtheircontributions.<br />
Trends<br />
TheMen&RelationshipsProgramisfacingthechallengeofcontinuingtoprovideamuchneeded<br />
service with a limited amount of funding into the next financial year.Referrals and requests for<br />
servicesarebeingreceivedfromgovernmentdepartments,communityorganisationsandschoolsas<br />
servicesconcentratingonmalesarenotcommoninthecommunity.<br />
Steven Mayers<br />
TeamLeader,MenandRelationshipsProgram<br />
OrganisationalDevelopment<br />
InFebruary2011afourth,projectbasedExecutiveManagementTeamrolecameintobeingthe<br />
Manager,OrganisationalDevelopment.ThisroleevolvedfromthepreviousHRproject,toaugment<br />
the work that had been done to date in terms of strengthened Governance, Strategic Planning,<br />
Quality(QualityAssurance)initiatives.Ithasincluded:
Embedding the Board Charter, developed in the second half of 2010, to provide clearer<br />
accountabilities,delegationsofauthorityandcommunicationchannelsfromtheBoardlevel<br />
down. This included restructuring the Board Committees, streamlining these down in<br />
number,anddevelopingappropriateTermsofReferenceforeachinturn.<br />
AflowonoftheBoardCharterprincipleshasincludedthedevelopmentofadditionalTermsof<br />
Reference documents for <strong>Lifeline</strong> <strong>Darling</strong> <strong>Downs</strong> & South West Queensland Limited's key<br />
meetings at the Executive Management Team and Team Leader (now Management Team)<br />
level.<br />
Other governance related work has included input into the various iterations of the<br />
Memorandum of Understanding with LCCQ, working closely with the CEO as the historic<br />
transferofpropertytitlesfromtheChurchto<strong>Lifeline</strong><strong>Darling</strong>Downhasapproached.<br />
TherehasbeensignificantinputintoPolicy&Proceduredocumentsacrossvariousoperational<br />
areasoftheCompany.AtthetimeofwritingaQualityManagementSystem(QMS)hasbeen<br />
draftedtoapproximately80%completion.WiththeimplementationoftheHumanServices<br />
DivisionrestructureinJuly2011,thereareplanstofinalisethisdocumentandtouseitasa<br />
cornerstoneinQuality,GovernanceandInformationManagementsystems.<br />
AsamemberoftheExecutiveManagementTeam,theManagerOrganisationalDevelopment<br />
hadsomesignificant,ifbehindthescenes,inputintotheHumanServicesDivisionrestructure.<br />
It has been a great opportunity to be part of shaping a best practice service delivery and<br />
managementmodel.<br />
The five (5) months have been busy, challenging, rewarding and at times inspiring.It has been<br />
wonderfultoseesomeoftheinfrastructurecometogether,supportingthisgreat,communitybased<br />
organisation as it provides to clients and continues to support staff and volunteers in their work.<br />
Muchofthisworkwillprovideaplatformforcontinuedgrowthas<strong>Lifeline</strong><strong>Darling</strong><strong>Downs</strong>continues<br />
to expand its geographical footprint and variety of programs and services throughout the South<br />
WestQueenslandregion.<br />
<br />
Oneofthekeyhighlightshasbeentheopportunitytoworkwithmanyhighlyskilledanddedicated<br />
people including the EMT members, the Board, various Working Parties, Business Division &<br />
CorporateServices.Willingnesstoprovideinput,contributeandsharetheoccasionalcoffeehave<br />
mademyjobthatmucheasier&apleasure.Whilemuchhasbeenachievedinarelativelyshort<br />
time,itappearstrulythatthebestisyettocome.<br />
<br />
Helen Montgomery<br />
Manager,OrganisationalDevelopment<br />
<br />
<br />
ParentalandCommunityEngagement(PaCE)<br />
The Parental and Community Engagement Program (PaCE) aims to enhance the capacity of<br />
Aboriginal and Torres Strait Islander families and Communities. This project aims to enable<br />
parents/caregivers of Indigenous students and the Indigenous community members to come<br />
togethertodevelopskillstosupporttheirchildren.Italsoaimstoincreaseparentparticipationand<br />
understandingofeducationaldecisionmaking.<br />
<br />
ThePaCEProgramoperatesfromtheStGeorge<strong>Lifeline</strong>officeinVictoriaStreet.<br />
<br />
TheParentalandCommunityEngagementProgramaimsto:<br />
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engage with schools and education providers in order to work towards improved<br />
educationaloutcomesfortheirchildren;<br />
encourage strong parental leadership that supports appropriate expectations and<br />
aspirationstowardstheirchild'slearningcapabilities;<br />
provide parents and caregivers with the opportunity to enhance cultural awareness and<br />
educationalskills;<br />
supportcommunityinthedevelopmentofprogram/activitiestoimprovelearningoutcomes<br />
forIndigenousstudents;<br />
supporttheestablishment,implementationand/orongoingprogressofcommunityschool<br />
partnerships;and<br />
supportandreinforcechildren'slearningathome.<br />
Themajorachievementsoftheprogramhavebeen:<br />
thecompletionofacommunitylanguageposter,includingalotofcommunityconsultation<br />
andliaisingwithlinguistspecialistJenMunroe.<br />
theintroductionofthelocalmurrilanguageintothehighschoolwentforafullterm.Elders<br />
andparentswereactivelyinvolvedwiththis.<br />
computercoursestobedeliveredbyRomaTAFE.<br />
working with Gadg Mayamura to use his computer programs to develop our indigenous<br />
languageintheareawithparentsandcaregiverssothiscanbeimplementedinthe2012<br />
syllabusasaclass.Veryexciting!<br />
Thecompletionofthementormentoreepilotprogramasamentor.<br />
workingwiththecommunityandschoolsonwrittenagreementsforindigenouseducation<br />
inthefuture.<br />
obtainingaCert IVinTrainingandAssessment. Thiswasattachedtobeingabletofacilitate<br />
mentor,mentoreeprogramandrollitoutinmycommunity.<br />
workingwithmaleparentsonangermanagement,conflictresolutionandcareerpathways.<br />
useofourPaCEresourcesatDEEWRpresentationattheGoldCoast.<br />
1 0f 5 PaCE Programs out of 55 state wide to be selected to take part in a 1 hour<br />
documentary.Working closely with Brown Cab Productions to deliver this which will be<br />
eventuallybeusedasaneducationtooltogiveothercommunitiesaheadsuponPaCEand<br />
someideastheymaybeabletouse.<br />
representingPaCEandit'scommitmentstoindigenousaffairsasachairfortheNegotiation<br />
Table.<br />
workshopsandmeetingsforaproposedalternateeducation.Itishopedthatitwillbe80%<br />
lifeskillsand20%N&L.Hasbeen18monthsinthemaking.ThisisaPaCEinitiativefirst<br />
boughttotheforefrontbymyselfandisstillindevelopment.<br />
Development of employment strategy offering a complete package to mining oil and gas<br />
withamentoringcomponenttoensurethattheindividualhaseveryopportunitytoconnect<br />
andcreatelongtermemploymentforthemselves.<br />
workshops for parents and community include cultural enhancement, conflict resolution<br />
and anger management, computer courses, creating an effective resume, dress and<br />
appearance, supporting documentation and time management, men in relationships<br />
program.mentalhealthfirstaid,certivintrainingandassessment,psychologicalfirstaid,<br />
psychiatristmentalhealth.
DevelopingrelationshipswithotherserviceprovidersforawarenessandpossiblereferralsforPaCE<br />
programwherebyapartnershipisformedorseveralforsuccessfulmultipleoutcomesfortheclient.<br />
<br />
Clint Bishop<br />
PaCECoordinator,StGeorge<br />
PersonalHelpers&Mentors<br />
Personal Helpers and Mentors (known as PHaMs) is a Commonwealth funded mental health<br />
initiative.PHaMsisaprogramthatadoptsaStrengthBasedRecoveryapproach.Thefocusison<br />
workingtogetherwithparticipantsinwaysthatdevelopandenhanceaparticipantsstrengths,skills<br />
andabilities.Ithighlightsthefactthatwhilejourneyingwithamentalhealthissue,livescanberich<br />
andfulfilling.<strong>Lifeline</strong>workersarecontractedtoprovideongoingsupporttoparticipantsthroughout<br />
theSouthern<strong>Downs</strong>.<br />
<br />
TheTeam<br />
TheTeamcomprisesthreesupportworkers,3RecoveryworkersandaSeniorPractitioner.Muchof<br />
theworkisguidedbythosemembersoftheteamwhohavealivedexperienceofMentalillness,<br />
togethertheybringknowledgeandongoingwisdomandunderstandingtotheteam.Peersupport<br />
workersandparticipantstogetherbuildagreaterunderstandingandawarenessofmentalillnessfor<br />
themselves,theteamandthewidercommunity.<br />
This year within the team there have been some staff changes and three of the original PHaMs<br />
workers have taken on different challenges. A special acknowledgement and thanks goes to<br />
Veronica Robertson, Slade Newitt and John Elischer, for their enthusiasm, passion and care for<br />
participants.TheTeamLeaderTrishFeehelyhasalsotakenupanewrolewithintheOrganisationa<br />
specialthankyouforherinnovativeideas,guidanceandunendingdriveenablingtheteamtogrow<br />
and flourish. New workers, Terry Pinney, Anita Bails and Shelly Gapp bring a new interest,<br />
determinationandexcitementtotheserviceandtheylookforwardtobuildingonanddeveloping<br />
furthertheideasofrecovery.<br />
<br />
Achievements<br />
The service continues to grow and flourish. There have been many reports from Services within<br />
thesesmallcommunitiesthatacknowledgeandrecognisetheworthofsuchaprogram.Ourservice<br />
isnotonlygrowinginnumber,butalsowithideasandplans.Someoftheachievementsoverthe<br />
past12monthshavebeen<br />
Two camps conducted at Leslie Dam (Warwick). Both camps offered participants an<br />
opportunitytosharestories,hopesanddreamsandlearnmoreandbuildontheirownskills<br />
andabilities.Therewasplentyofactivitieswhichfoundparticipantstryingnewthingsandof<br />
coursetherewasplentyoffunandlaughter.<br />
AlocalartistwascontractedforaworkshopduringtheMarchcamp,Julietteishighlyskilledat<br />
facilitating self expression through art and in encouraging beautiful art work from even the<br />
most reluctant participants. Involvement from Carbal Indigenous PHaMs produced some<br />
amazingtraditionalartwork.ThefinalsessionsofthecampprogrambecameandArtExhibition<br />
withparticipantstellingtheirstorythroughtheirdrawingandpainting.<br />
<br />
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Participantsweresoenthusiasticthattheyhavechosentocontinuewithanartsprogram,and<br />
Julietteiscurrentlyfacilitatingthatprocess.ThisyearinJulyalargenumberofparticipants,<br />
families,volunteersandinterestedotherswereveryinvolvedindecoratingatreefortheyearly<br />
JumpersandJazzProgram.<br />
A music program has recently been created with a similar philosophy of self expression<br />
throughtheArts.PangeaMusicisacommunitybasedgroupofmusicianswhowillworkwith<br />
thePHaMscommunityoverthenext12months<br />
MeditationandMindfulnesssessionshavebeenestablishedwithandbyparticipants,thisgroup<br />
continues to flourish and recently the smaller PHaMs group has merged with a bigger local<br />
groupofcommunitymemberswhomeetregulartopracticemeditation.<br />
<br />
FamilyandFriendsgettogethershavebeenaninitiativein2011,inresponsetotheneedsexpressed<br />
bypartners,parents,siblingschildrenandfriendsofparticipants.Thefirstsessionwasastory<br />
sharingsessionwhereparentsofpeersupportworkersspokeoftheirjourney.Attheendofthis<br />
sessionacommitmentwasmadetomeetmoreoftentoprovideongoingsupporttofamiliesand<br />
friends.AsecondgettogetherwasconductedinJune,withequalsuccessandenthusiasm.<br />
<br />
Challenges<br />
In2011wehavedevelopedfurthertheconceptofaPHaMs"RecoveryCommunity"basedonthe<br />
right of people with a lived experience of mental illness to social inclusion.Our learning from<br />
participantstellsusthatrecoveryrarelyhappensaloneintheperson'shome.Wearenowworking<br />
to position ourselves in a way that creates opportunities, enables, encourages, facilitates and<br />
celebrates change and progress in each person's recovery journey. challenging the passive in<br />
ourselvesandothers.<br />
The proportion of travel time spent by all team members and the cost of travel continues to<br />
challengetheteam.AshiftofofficesandstafftoWarwickisanattempttotryandreducesomeof<br />
thisburdenontimeandfinancialcapacity.Weareconstantlyworkingonmoreefficientitineraries<br />
fortravel,andwaystocutcosts.<br />
Someotherchallengestoconsider:<br />
Managinglongtermfundingsecurity<br />
Managingincreasingdemandoftheserviceinwaysthatarerespectfulofparticipantscurrent<br />
andonwaitinglists.<br />
Managingworkloadandhighstresssituations.<br />
Futuredirections<br />
Overthenextyearwewishtobuildontheresourcesandtheskillsofparticipants,Therehavebeen<br />
many ideas stemming from participants themselves of ways in which they can become more<br />
involvedincommunityopportunities.Itisexcitingtowatchconfidencedevelopandchangeemerge<br />
inourparticipants.ideassuchasaPHaMsconcerthasbeenmuted,withagreatdealofenergyand<br />
enthusiasmbehindthis.AswenowhavepremisesatSlade,thereisampleopportunitytoutilisethe<br />
resourcesofferedonthissite.<br />
<br />
TherecontinuestobepoliticalfocusontheareaofMentalHealth,evidencepointstothesuccessof<br />
more community based programs as a way of ensuring better mental health outcomes for those<br />
who have a lived experience of mental illness.<strong>Lifeline</strong> is committed to continue to build on its<br />
capacity to provide ongoing assistance to those in the community who live with and or support
Shelley Gap trying to keep the flood waters at bay at Mill Street, Toowoomba<br />
Staff keeping dry at Flooded railway lines, Toowoomba<br />
Mill Street, Toowoomba<br />
Russell Street, Toowoomba Cnr Margaret & Dent Streets, Toowoomba<br />
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Derek Tuffield pictured with Betty Tan Archibald painting<br />
Christian Mentor celebrating his 70th birthday as well as his retirement
Service award recipients at the 2010 AGM<br />
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AGM 2010 attendees enjoying High Altitude Harmony<br />
2011
Mary Nagas from Anzac Avenue Store, Lorraine Lovell from Perth Street Store, Barb Frizzell,<br />
Assistant Business Coordinator and Wendy Monaghan from The Emporium with their awards for<br />
providing recovery help during the floods<br />
Stephen Pennell, Distribution Coordinator, and Greg Beresford, Bale Press Operator with their<br />
awards for Export Services<br />
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Kim Everett celebrating 10 years of service<br />
ANZ Representative Rayma Donovan (left) and Mark Ashworth present 12 laptops to <strong>Lifeline</strong><br />
<strong>Darling</strong> <strong>Downs</strong> represetnative Jenny Hohn (centre)
Moderator of Uniting Church, Rev Bruce Johnson, Jim Black, Chairman of the Board and Ian<br />
Rosenberger, Deputy Chairman of the Board signing contracts for transfer of Titles to <strong>Lifeline</strong><br />
<strong>Darling</strong> <strong>Downs</strong> and South West Queensland Limited<br />
Moderator of Uniting Church, Rev Bruce Johnson and Jim Black, Chairman of the Board<br />
33
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someone who has a mental health issue.The organisation is also committed to strengthening it<br />
partnerships with other Mental Health Services.<strong>Lifeline</strong> is particularly interested to continue to<br />
promotetheongoingdevelopmentofservicesinruralandremotecommunities.<br />
Michelle Gap<br />
SeniorPractitioner RuralFamilySupportProgramDalby<br />
(FundedbytheDepartmentofCommunities)<br />
<br />
TheDalby Rural Family Support Service covers 28 school districts in an area that includesthe<br />
entirety of the previous Dalby Town area, and parts of the previous Wambo, Rosalie, and<br />
Toowoombashires.Thisserviceoffersanopportunityforfamilies,withchildrenunder18years,at<br />
riskofengagementwiththeDepartmentofChildSafetytotakeupinformation,skillsenhancement<br />
andsupporttoimproveanddevelopparentingstrengths.<br />
<br />
WedonottakereferralsfromtheDepartmentofChildSafetyforFamilieswhoareunderanyorders<br />
fromthatdepartmenteithervoluntaryorenforced.Thefundingagreementforthisprogramstates<br />
thatamaximumof16casesaretobemanagedatanytime.Withtheexpectationthatclientswillbe<br />
exitedfromtheprogramwithin6mths.<br />
<br />
Wehopetoimprovethestrengthswithinfamiliestoensurepositiveoutcomesforthechildrenand<br />
theirparents.Weofferastrengthsbasedapproachedthatamongothertoolsusesthestrategiesas<br />
definedbytheParentsUnderPressureProgram.<br />
KeyDevelopments<br />
Challenges:<br />
Toprovidecommunityconnectiveopportunitiesforruralfamilieswhowerefacingarangeof<br />
compoundingclimaticconditions(mainlydrought)<br />
ThefloodsofDecemberandJanuary2010/2011hadahugeimpactonthiscommunitymembers.<br />
TheneedtobeselfdirectedintheabsenceofaTeamLeaderforseveralmonths.<br />
ThechangesthatarebeingimposedbytheDeptofCommunitieswiththeServicemovingtoan<br />
outputbasedfundedservice,andthepossibleimpactontravelcostandtimeallowed.<br />
Abilitytobeflexibletomeetthechangingneedsofruralcommunities.<br />
Achievements:<br />
Engagementwithotherservicesinsendingandreceiptofreferrals<br />
InclusionintheNGOnetworksacrossthesectoratbothlocalandregionallevelhasincreased<br />
theprofileoftheserviceresultinginmorereferralsandcommunityawareness.<br />
AcloserconnectionwithmembersoftheindigenouscommunityinDalby.<br />
SucceedinginselfdirectionintheabsenceofaTeamLeader.Servicesweredeliveredto13<br />
clients/quarter.Someoftheseareongoingclients.6clientshavebeenexitedfromtheservice<br />
withthemajorityoftheirneedsbeingmet.<br />
Therearecurrently13familiesengagedwiththeservice,4arenewclients.<br />
The opportunity to engage with and be supervised by other cliniciansin the absence of a<br />
supervisor.
BeingabletoprovideanongoingservicetoclientsthroughthefloodeventexperiencedinDalby<br />
andsurrounds.<br />
Beingabletoofferserviceinfamilyhomes.<br />
A positive working relationship with representatives of the Department of Communities and<br />
complimentaryfeedbackforreportssubmittedontheOASISsystem.<br />
Sustainabilityofserviceandprograms<br />
Enhancingthesupplyofequipmentandresourcestosupportchildrenandfamilies.<br />
Theopportunitytoattendtrainingandprofessionaldevelopmentachievements.<br />
CompletionofCertIV'sinChildYouthandFamilyIntervention,CommunityServicesAdvocacy,<br />
ChildProtectionandFamilySupport.<br />
Outcomes<br />
This program and service has been able to successfully support the clients who meet the core<br />
requirementsandhaveengagedduringthe2010/2011year.<br />
Trends<br />
Therehasbeenanincreaseinthenumberoffamilieswhohaverequestedemergencyrelieffrom<br />
thisservice,thesefamilieswerereferredontoFinancialFirstAidandERinToowoomba.Therehas<br />
beenanincreaseinthenumberofmaleswhohaverequestcounselling,againtheywerereferredon<br />
to Toowoomba LLDD&SW Qld. There has been an increase in the number of contactswith the<br />
membersoftheAboriginalcommunitiesacrossthearea.Alotoffamilieshaverequestedsupportin<br />
relationtotheeducationsystem.Networkingopportunitiesacrossthenongovernmentsectorhave<br />
increased,thisallowsformutualbeneficialreferralsacrosstheregion.<br />
Annette Jasinski<br />
FamilySupportProgramWorker<br />
SocialandEconomicDevelopmentService<br />
YouthDevelopment<br />
Thisprogramensuresthatyoungpeopleaged1225yearsareprovidedwithuptodateandrelevant<br />
information,supportandreferralpathways,particularlyaroundissuesofemployment,independent<br />
living,selfharmandsubstanceabuse.Thisprogramoperates from138VictoriaStreet,StGeorge,<br />
<strong>Lifeline</strong>Building.<br />
Thisserviceisdeliveredbymaintainingprofessionalandcommunitynetworkswithallsectorsofthe<br />
communitywhichincludeslocalcouncil,employmentorganisations,localemployers,schools,service<br />
providers,youth&BalonneShireYouthCouncilmembers.ThisistargetingStGeorge&Dirranbandi.<br />
Theaimofthisprogramistodevelopanddelivereffectiveresponsestotheneedsofyoungpeople<br />
aged1225yearsinparticularthosewhoareexperiencinglimitedopportunitiesforparticipationin<br />
thesocialculturaloreconomiclifewithintheStGeorgecommunity.Identifyandaddressorreduce<br />
thebarriers,ortheimpacttobarriers,toyoungpeople'ssafety,wellbeingandengagementinfamily<br />
andcommunitylivingarrangements.Assistyoungpeopleaged1225yearsinthetransitiontowards<br />
economicindependence.Provide/organiseactivitiesandprogramsthatrespondappropriatelytothe<br />
needsofyoungpeopleandtheirfamilies.<br />
<br />
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36<br />
KeyDevelopments<br />
Thepositionhaschangedhands.IcommencedworkinginthisroleinMay.Stronglinkshavebeen<br />
madewithBalonneShireYouthCouncilandBalonneShireCouncilresultinginyouthattendingShire<br />
Council meetings. Youth Council members will be sworn into Council and receive certificates to<br />
acknowledge this partnership Friday 19th August. Youth having hands on input into the<br />
developmentoftheStGeorgeSkateparkbyparticipatinginGraffitiartworkshopattheskatepark<br />
thusgivingownership/pride.ThiswasalsoinpartnershipwiththeStGeorgepolice.<br />
<br />
Havetherebeenanymajorachievementsorchallengesfortheprogram,andhowwilltheseaffect<br />
clients?<br />
26 active members for Youth Council, very diverse group from all 3 schools. This is a very<br />
positive attribute to the group because there are a lot of different social & economical<br />
backgroundsworkingtogetherforpositivecommunityengagement.<br />
linkingwithRomayouthbyattendingRomaYouthFestival<br />
assisting with artwork at skate park which has given a sense of pride/ownership to youth.<br />
Positiveoutcomeforthisprojectisnoothergraffitiisvisibleorattempted.<br />
holidayactivitiesforlowincomefamiliestriptoGoondiwindi(cinema's&lunchprovided)<br />
Facilitation of Talent show for Naidoc. Enabled youth to tap into self esteem, community<br />
engagement,senseofselfworth/culturalpride&participation.<br />
PartnershipwithATODSRoma.CoFacilitationwithdrugactionevent.Positiveoutcomeswith<br />
attendancestats&informationdelivery.Diversegroupofyouthfrombothendsofthesocial&<br />
economicalspectrumwithpositiveinteraction<br />
ConsistentregularitywithYouthCouncilmeetings,documentingminutesetc...<br />
Havetherebeenanyexternalfactorsoreventsthathaveamajorimpactonservicedelivery?<br />
Thepositionwasvacantforaperiodoftime.<br />
Trends<br />
PositivefeedbackaboutstrongpresenceofSEDSworkerincommunityengagement&relationship<br />
building. Success weighs heavily on work performance, following through with all tasks. A few<br />
factorsdoaffectservicedeliveryschoolcalendar,othercommunityevents,weather(whatseason<br />
wearein),supportwithtransport/consistencyonceemploymentisfound.<br />
<br />
StatisticsanddocumentshavebeenkeptviaOasisreports,documentedstatisticsfromDrugAction<br />
Week,Youthcouncil meetings,attendancenumbersfordisco's, laserskirmish etc.thesestatistics<br />
will ensure that all future workshops and activities are relevant to the community. We have<br />
observeddisputes betweenyoungpeoplefilterintocommunity&hasanegativeimpactonthe<br />
dynamicsofcommunityliving.<br />
Patricia Prince<br />
SEDSWorker
SouthWestQueenslandIndigenousFamilyand<br />
YouthCoachingandMentoringService<br />
Background<br />
<br />
In200809,theQueenslandGovernmentestablishedaPreventionandEarlyInterventionIncentives<br />
Pool,whichwillfundinnovative,neworuntestedpilotprojectsinthehumanservicesandjustice<br />
areas.<br />
<br />
UnderthePreventionandEarlyInterventionIncentivesPool,theQueenslandGovernmentthrough<br />
the Department of Communitiesmade available funds to pilot an Indigenous Family and Youth<br />
CoachingandMentoringServiceinSouthWestQueensland.<br />
<br />
Regional towns in western Queensland such as Cunnamulla, St George and Charleville were<br />
identified as having high Indigenous populations, high rates of dual child protection and juvenile<br />
justice orders and relatively low levels of human service provision. South West Queensland was<br />
therefore an ideal location for testing this innovative new approach to addressing these long<br />
standingandchallengingissues.Thisapproachcombinespreventionandearlyinterventionservices<br />
for families with mentoring, linkages to education, training and employment and bail support<br />
servicesforyoungpeoplewherethisisrequired.Thisbroadrangeofservicesareprovidedwithina<br />
casemanagementframework.<br />
<br />
ProgramAimsandGoals<br />
TheSouthWestQueenslandIndigenousFamilyandYouthCoachingandMentoringServiceaimsto:<br />
Support participant and family toconnect with appropriate referralpathways leading to<br />
increased access to and participation in education, health, employment and family support<br />
programs.<br />
Engage with participants and family to identify issues of concern, and plan to take action to<br />
enableattainmentofpositivebehaviourgoals.<br />
Coachtheparticipantandfamilytoengageinpositivebehaviourstoreducerecidivism.<br />
Provideamentorservicetotheparticipantandfamilywhomhavecomeintocontactwithyouth<br />
justiceandchildprotectionsystems.<br />
<br />
ProgramDelivery<br />
The program is delivered within the SWQ regional towns of Roma, St George, Charleville and<br />
Cunnamulla.Theprogramstaffconsistsofa<br />
TeamLeader(BasedinRoma)<br />
AdministrationOfficer(BasedinRoma)<br />
4YouthCoaches(BasedinRomaandCunnamulla)CoachesprovideanoutreachservicetoSt<br />
GeorgeandCharleville<br />
<br />
Theserviceistargetedat:<br />
Youngpeopleaged1018yearsatriskof(further)offending<br />
Youngpeopleaged1018yearsatriskofenteringthechildprotectionsystem;<br />
youngpeopleaged1018yearsatriskofbeingremandedincustody;and<br />
Familiesoftheabovementionedyoungpeople.<br />
<br />
TheSouthWestQueenslandIndigenousFamilyandYouthCoachingandMentoringServiceprovides<br />
intensivesupportto‘atrisk’youngpeopleandtheirfamilies,toprevententryand/orprogression<br />
intotheChildProtectionandYouthJusticesystems.<br />
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38<br />
Thisisachievedby:<br />
improvingfamilyfunctioning;and<br />
supportingyoungpeopletoreachtheirfullpotential.<br />
<br />
The majority of referrals to this program are made by statutory bodies such as Child Safety and<br />
Youth Justice however many referrals are made by government departments such as Qld Health,<br />
EducationQueenslandandMagistratesCourt.Thisprogramacceptsselfreferralsaswell.<br />
ValuesandGoalsoftheProgram<br />
HonestyandOpenCommunication<br />
RespectofDiversity<br />
RespectfulBehaviours<br />
SupportiveBehaviours<br />
CaringandSharing<br />
EmpathyandCompassion<br />
Unity<br />
<br />
ContributingFactorstotheSuccessofthisProgram<br />
<br />
AlthoughtherearemanyprogramsandservicesavailableintheSWQregion,thisServicehasseveral<br />
“pointsofdifference”thathavehadapositiveimpactevenatthisearlystageofthispilotprogramin<br />
thecommunities.Firstly,therearefewservicesthatworkdirectlywiththewholefamilytoensure<br />
thatsiblingsandparentsofclientsarealsosupported.Secondly,thereisasignificant“driveindrive<br />
out”patternofservicedeliveryintheregionandveryfewserviceshavestaffbasedinthetowns.<br />
Thirdly,theFamilyandYouthCoachesandTeamLeaderareIndigenousandmostlyfromthelocal<br />
communitiesinwhichtheydeliverprogramservices.<br />
<br />
KeyDevelopmentsin2010/2011<br />
The SWQIF&YC&MS is a pilot project funded until 2012. The service delivery model was<br />
implemented and is being monitored and evaluated by the Department of Communities at this<br />
presenttime.Thisevaluationprocessiscontributingtotheoverallplanofhowthisservicedelivers<br />
itsgoalsandaims,meetsclientsneedsandmeetsitscontractualrequirements.<br />
<br />
ProgramAchievementstodate<br />
Retentionofallstaffexcept1inthefirstyearofoperation<br />
Coachesmaintainingafullallocatedcaseloadof10participantspercoach<br />
Coachesworkingwitha'wholeoffamilyresponse'caseworkframework<br />
Establishedworkingprotocolswithstatutorygovernmentdepartments<br />
Coachesaccessingrelevanttrainingtoenhancetheircapacitytosupportandassistyoungpeople<br />
andtheirfamilies.<br />
Establishednetworksandlinkswithothergovernmentandnongovernmentservices.<br />
Indigenouscommunitieshavingrelevantknowledgeoftheserviceandstaff.<br />
<br />
ProgramChallengestodate<br />
Geographicaldistancestravelledtoengagewithparticipants<br />
Periods of lack of engagementwithparticipantsdue totransientnature of youngpeople and<br />
familiesintheruralarea.<br />
Lackoftherapeuticfamilytherapyservicesthatofferfamilycounseling<br />
Lack of youth accommodation for young people that require appropriate accommodation for<br />
bailconditions
Recentnaturaldisasters(flooding)inSouthWestQueenslandhashadanimpactonthemental<br />
healthofprogramstaffaswellasrestrictedaccesstoprogramparticipantsforperiodsoftimein<br />
variouslocations.<br />
<br />
ProgramOutcomesandTrends<br />
ThesuccessoftheSWQIF&YC&MShasbeenhighlightedbytheculturallyappropriateengagement<br />
practicesoftheprogramCoaches.CoacheswhoareIndigenoushaveprovidedtheprogramwith<br />
local community cultural knowledgein identifyingfamily and kinship ties for young people ,<br />
culturallyappropriateservicestoengageyoungpeopleandtheirfamilywith,insightandfeedback<br />
into local community issues that are impacting on individuals and community members andthe<br />
professionalcapacitytoprovideculturalsensitivityandcommunicationthatisacceptablebyyoung<br />
peopleandtheirfamilies.<br />
Donna Lacey<br />
AssistantManager – StateFunding StGeorgeEldersProgram<br />
This program aims to bring aboriginal elders and young people from the St George community<br />
together.Eachmonththeeldersgettogetherat<strong>Lifeline</strong>anddiscusswaysinwhichtheycanengage<br />
inthecommunity,andactivitiestheycanarrangetoconnectwiththeyoungpeopleintheirarea.<br />
Thereisastrongfocusontheheritageandtraditionalaspectsofindigenousculture.<br />
<br />
KeyDevelopments<br />
The Elders continue to be the central hub for core business in the indigenous community.<br />
Communityactivitiesandinvolvementoverthelast12monthsinclude:<br />
BBQwithElders,communityandschoolstafftocelebratetheIndigenousStudiesUnit.The<br />
Elderswereheavilyinvolvedinthisunitandcontributedknowledgeoftheircultureaswell<br />
aspersonalstories<br />
Meetings with Jen Munro Indigenous Language linguistic specialist.Melissa liaised with<br />
schools, and Jen held a session with students to discuss the difference between pigeon<br />
EnglishandCreole<br />
ArrangingvisitstotheBalonneKindyfortheElders<br />
Developed and presented a PowerPoint presentation on the St George Elders at the<br />
NegotiationTablemeetingheldon17 th November<br />
Melissacontinueswiththementoringprogram<br />
AttheNegotiationTablemeetingon17 th NovtherewasalengthydiscussionaroundtheStGeorge<br />
EldersGroupandfundingtokeepitongoing.KimDyballfromDeptofDEEWRhascommitted$30<br />
000.00totheprogram.ThiswillassisttheprogramupuntilMarch2011,afterwhichitishopedthat<br />
wewillhavebeensuccesswithfundingapplicationsfromotherdepartments.<br />
<br />
Achievements<br />
<br />
MurriCourt<br />
JusticeGroup<br />
NaidocActivities<br />
PaCEParentandCommunityEngagement<br />
CommunityEducationForum<br />
IndigenousStudiesClassStGeorgeStateHighOralHistories<br />
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40<br />
NegotiationTable<br />
BalonneYouthCouncil<br />
BalonneKindergarten<br />
SeniorsGames<br />
ArtsandCraftsDays<br />
PamperDays<br />
Challenges<br />
<br />
One of the main challenges that the Elders program has encountered this year would be lack of<br />
funding.Ithasbeenverydifficulttoplanandorganiseforthegroupwithlimitedresources.Fromthe<br />
beginning2011theEldershavehadlengthydiscussionsaboutbecominganincorporatedbody,with<br />
aviewofbeingmoreattractivewithregardtofunding.Extensiveconsultationhastakenplacefrom<br />
February2011throughtoJune2011,withtheEldersallagreeingthatincorporationisnotanoption<br />
atthistime,astheworkloadwouldbeconsiderable.<br />
<br />
The Elders will continue their hard work in this community over the next 12 months. Sourcing<br />
fundingwillbeonthetopoftheagendafortheEldersinthenearfuture.<br />
Jean Troutman<br />
EldersCoordinator<br />
StGeorgeRuralTeam<br />
TheStGeorgeofficeconsistsoffourprogramsandanAdministrationOfficer.<br />
Theprogramsinclude:<br />
<br />
SocialandEconomicalDevelopmentServiceWorker(SEDS)<br />
JessMonagle<br />
IndigenousEldersCoordinator<br />
MelissaWaters<br />
ParentandCommunityEngagementOfficer(PaCE)<br />
ClintBishop<br />
FamilySupportProgramFacilitator(FSP)–TeamLeader<br />
TraceyCampbell<br />
AdministrationOfficer<br />
LeanneWilkins<br />
<br />
Asattheendof2009andthebeginningof2010,therehasbeenacompletechangeoverofstaff.<br />
Thishasmeantafreshapproachtoservicedeliveryandateamenvironmentwhereallstaffwere<br />
settlingintotheirrolesandsupportingoneanother.
Toowoomba&SouthWestFamily<br />
Intervention <br />
Programs<br />
TheaimofFamilyInterventionServicesistosupportclientsoftheDepartmentofCommunities(Child<br />
SafetyServices)ChildSafetyServiceCentreswhereongoinginterventionwithafamilyisrequiredby<br />
Child Safety Services. The principal aims of the support service program are to preserve families<br />
whereachildremainslivingathomeundertheongoinginterventionandmonitoringbyChildSafety<br />
Services, and assist in the reunification of the child with their family from an outof home care<br />
placementwhereitisdeterminedtobeinthebestinterestsofthechild.<br />
<br />
The geographic catchment area of the South West Intervention Program extends to Augathella,<br />
Morven(thoughrecentlythishasbeenextendedtoMitchell,inlinewiththeCharlevilleChildSafety<br />
ServiceCentre),Quilpie,CunnamullaandThargomindah.ConditionsofThargomindaharethatclients<br />
traveltoCunnamullaforservice.Servicesarenormallydeliveredtotheparent/sintheirhome,but<br />
parent/scanattendadesignatedofficeifcircumstancesdonotpermithomevisits.<br />
<br />
South West Intervention Program aims to increase the protective factors for the family and child,<br />
improve attachment between the child and parent, and result in the family exiting the child<br />
protection system with improved skills and parenting ability; the child feeling and experiencing<br />
greater security and stability, including a reduction in safety concerns; South West Intervention<br />
Program also aim to prevent families from reentering the child protection system by building<br />
strongerattachmentbetweenthechildandparentandstrengtheningthecaringandparentingskills<br />
ofthecaregiversandtheirparticipationincommunitylife.<br />
KeyDevelopments<br />
Since the current South West Family Intervention Program Worker started in Charleville in early<br />
October2010,therehasbeenacaseloadoftwoclients,bothbeingrereferrals.Discussionswiththe<br />
regionalmanagerofChildSafetyServiceshaverevealedthatcaseloadsatthistimehavedecreased,<br />
dueinsomecasestofamiliesmovingoutofthecatchmentarea.Effortstobroadentheguidelines<br />
have been made by the South West Family Intervention Program Worker including a basic<br />
assessmentofthecatchmentarea'scurrentsupportservicedelivery,andmechanismsinplacefor<br />
familieswhoarestrugglingtocope.Optionsarecurrentlybeingexploredtoaccessclientsatinitial<br />
entryintothechildprotectionsystemwhereworkcanbedoneonaproactivebasis,togetherwith<br />
familieswhohavebeenreferredbyChildSafetyServices.Theseoptionswillbediscussedwiththe<br />
seniorpractitionerforCluster1,andassistantmanagerfortheruralarea,whentheysettleintotheir<br />
positions.Duetotheabsenceofalinemanagersinceearly2011andthe<strong>Lifeline</strong>restructure,there<br />
has been no guidance to ensure that relevant referral and reporting procedures are in place for<br />
optionstobeinitiated.AtthecurrenttimetheSouthWestFamilyInterventionWorkercontinues<br />
herworkwiththeclientsandalsoregularlyvisitsserviceprovidersinthecatchmentarea.<br />
<br />
Trends<br />
The caseload has been small since the current South West Family Intervention Program Worker<br />
startedthispositioninCharlevilleinOctober2010.However,abroaderperspectiveindicatesthat<br />
thesizeofacaseloadinthisareaiscyclic:thepreviousworkerwasbusywithafullcaseload,while<br />
some previous workers had minimal caseloads. Although the amount of travel involved for client<br />
contactinruralareasisanimportantfactorwhenconsideringcaseloadsize,opportunitiesremain<br />
forruralworkerstobeinvolvedinrelatedactivitieswhencaseloadsaresmall.<br />
<br />
<br />
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42<br />
TheMen'sBehaviourChangeProgram<br />
The Men's Behaviour Change Program commenced in April 2010 in Roma.The purpose of this<br />
program is to provide Domestic & Family Violence counselling, group facilitation and programme<br />
development for men who are or have been engaged in violence within their relationships.This<br />
programisprovidedtothecommunityinpartnershipwithCentacareDomesticViolenceService.The<br />
aim of this program is to work effectively with other relevant service providers, including Roma<br />
Domestic & Family Violence Service, to ensure an integrated response to family and domestic<br />
violence that is demonstrated by clear and consistent referral pathways, protocols and joint local<br />
initiatives.<br />
KeyDevelopments<br />
The"Repair"Programhasbeendevelopedandisaimedatidentifyingandchanginginappropriate<br />
behaviourinpersonalrelationshipsandfocusesonissuessuchas:identifyingabuse,accountability,<br />
making changes, managing emotions and improving communication.The program length is 12<br />
weeks and consists of weekly 2 hour sessions.Group meetings intend to provide support and<br />
encouragement whilst challenging the individual to improve their situation and ultimately help<br />
othersdothesame.<br />
Trends<br />
Considerable negotiations have been carried out with the Indigenous Elders and committee<br />
memberstoascertainwhatserviceswouldbeacceptabletotheirparticularcommunity.<br />
<br />
NetworkingwithQueenslandCorrectiveServiceshasalsobeenundertaken.Theoutcomeisthatthe<br />
Men'sBehaviourChangeProgramwillbereferredhighleveloffenderswhoaredomesticviolence<br />
specific.Wehopethatthiswilldeliverthebestpossibleoutcomesfortheclient.<br />
Men's behaviour change groups have been held in Roma, Mitchell, St George, Charleville and<br />
Cunnamulla.<br />
<br />
TocaterfortheneedsofclientslocatedintownssuchasMiles,Wandoan,Surat,Taroom,Injune,<br />
Wallumbilla,Yuleba,Meandarra,QuilpieandGlenmorganindividualcounsellinghasbeenprovided<br />
eitherfacetofaceorviatelephone.<br />
<br />
Theprogramalsoundertakes arange of other servicesincludingcourtsupport torespondentsas<br />
wellascommunityeducationwithintheSouthWestregion.<br />
Yarnin'Up<br />
The central aim of the Yarnin' Up Program is todevelop, in partnership with key local aboriginal<br />
leadership, culturally appropriate preventative interventions for reducing family and community<br />
violenceinToowoomba.<br />
TheYarnin'UpProgramworkswithAboriginal&TorresStraitmenonmanyissuesincludingculture,<br />
health,lifeskills,socialissuesandlifetrauma.<br />
KeyDevelopments<br />
AYarnin'UpgroupwasdevelopedandofferedtothecommunityinAprilandMay2011withWayne<br />
MartinandPeterDoddactingasfacilitators.
Trends<br />
ThecurrentchallengefortheYarnin'Upgroupistorecruitanewworkerwhowillbeabletowork<br />
towardsthecontinualdevelopmentoftheprogramsothatitmeetscommunityneeds.<br />
YouthSupportCoordinatorInitiative<br />
The Youth Support Coordinator Initiative (YSCI) is a joint collaboration between Department of<br />
CommunitiesandDepartmentofEducation.Itisastatewideprogramaimedatsupportingyoung<br />
people, aged 14 to 17 years who are at risk of disengaging, or have recently disengaged from<br />
education,tomoveintoandthroughtheSeniorPhaseofLearning.<br />
Youth Support Coordinators (YSCs) work with some of Queensland's most vulnerable and troubled<br />
young people to address their risks and needs, and support them to stay engaged in<br />
education/trainingandtransitiontofurthereducation,trainingoremployment.<br />
TheYSCIwillcontributetoQueensland'scommitmenttoimproveoutcomesforallyoungpeoplein<br />
educationalsettingsincluding:<br />
increasingyoungpeople'sparticipationineducationandtraining<br />
supportingtheattainmentofYear12oranequivalentqualification<br />
improvingsuccessfultransitionsfromschooltofurthereducation,trainingoremployment<br />
promotingsocialinclusionandreducingeducationaldisadvantageofyoungpeople.<br />
YouthSupportCoordinatorsassistyoungpeoplestillconnectedtoeducationand/ortrainingtomove<br />
into and through the senior phase of learning. Their role within schools, Technical and Further<br />
EducationInstitutes(TAFEs),andcommunitiescaninclude:<br />
Individualcasework<br />
Groupwork<br />
Communityprojectsincludingcommunityeducationandcommunitydevelopmentactivities.<br />
AfterareviewoftheYSCI,from2011thepositionsfundedtodeliverYSCIserviceswillinclude:<br />
103YouthSupportCoordinators(YSCs)<br />
threeYSCHubFacilitators<br />
sevenRegionalYSCs<br />
ProgramAimsandGoals<br />
TheYouthSupportCoordinatorInitiativeaimsto:<br />
Supportyoungpeopleatriskofdisengagingorwhohaverecentlydisengagedfromlearning,to<br />
moveintoandthroughseniorphaseoflearning;<br />
Assistyoungpeopleandtheirfamiliestoresolvesocialandpersonalissuesanddevelopskills;<br />
Develop linkages with the broader community to enhance access by young people and their<br />
familiestosupportandassistance;and<br />
Provide coordinated groups and activities focused on enhancing the personal and community<br />
support.<br />
<br />
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44<br />
ProgramDelivery<br />
The program is based in the SWQ regional town of Charleville and services Charleville and the<br />
surrounding districts of Cunnamulla, Tambo and Quilpie. This service is specified to service<br />
CharlevilleStateHighSchool,CharlevilleSchoolofDistantEducation,TamboStateSchool,Quilpie<br />
StateCollege,andCunnamullaStateHighSchool.<br />
<br />
Theserviceistargetedatyoungpeopleaged14to17yearswhoarenewlydisengagedorareatrisk<br />
of disengagement from education or training, or not transitioning to work including (but not<br />
confinedto)youngpeoplewho:<br />
Arenewlydisengagedfromeducationortraining<br />
Areatriskofdisengagingfromeducationortraining<br />
Areatriskofnotmakingatransitiontofurthereducation,trainingoremployment<br />
Aresubjecttoapatternofsuspension<br />
Havebeenorareatriskofbeingexcluded<br />
Havehadenrolmentinthecompulsoryparticipationphasecancelled<br />
Havearecordoftruancy.<br />
Priorityclientsandissuesmayincludeyoungpeopleatriskwhoare:<br />
Homelessoratriskofhomelessness<br />
Onayouthjusticeorder<br />
Onachildprotectionorder<br />
OfAboriginalandTorresStraitIslanderbackground<br />
From culturally and linguistically diverse backgrounds such as refugees and/or humanitarian<br />
entrants<br />
Pregnantand/orparenting<br />
Lesbian,gay,bisexual,transgenderorintersex.<br />
ValuesandGoalsoftheProgram<br />
HonestyandOpenCommunication<br />
RespectofDiversity<br />
RespectfulBehaviours<br />
SupportiveBehaviours<br />
Collaboration<br />
Networking<br />
EmpathyandCompassion<br />
Developments<br />
TheYSCIwasfilledforthefirsttimein18monthsatthebeginningof2010.Thismeantthatalotof<br />
timeandeffortwasputintonetworkingandcollaboratingwithexistingserviceswithintherelevant<br />
communitiesandcontinuestobeemphasisedtodate.<br />
<br />
Todate,41individualshavereceivedvaryingdegreesofservicefromtheYSC.Additionally,anumber<br />
ofgroupworksandcommunitydevelopmenteventshavebeencompletedthrougheachdifferent<br />
schoolandcommunity.<br />
<br />
ThebiggestdevelopmentfortheYSCItodatehasbeenthechangesmadetotheYSCIasof1 st July<br />
2011.ThishasdirectlyaffectedourYSCprogrambyincludingCunnamullaintotheservicearea.
ProgramAchievementstodate<br />
Individualachievementsforclients.<br />
RedevelopmentofalocalYouthInteragencyNetwork.<br />
Accessingrelevanttrainingtoenhancecapacitytosupportandassistyoungpeople.<br />
Establishednetworksandlinkswithothergovernmentandnongovernmentservices.<br />
Successfulengagementfromcommunitiesinyouthactivities.<br />
Completionofanumberofgroupandcommunityactivities.<br />
<br />
ProgramChallengestodate<br />
Geographicaldistancestravelledtoengagewithparticipants.<br />
Lackofyouthaccommodationforyoungpeoplethatrequireappropriateaccommodation.<br />
Additionofnewserviceareaandtheconcernofhowthisareawillbeservicedconsideringthe<br />
highworkloadalreadypresent.<br />
Lackofyouthworkerstosupportwithgroupandcommunityactivities.<br />
<br />
Trends<br />
Thesuccessofthisprogramhasbeenaresultofsuccessfulcollaboratingandnetworkingbetween<br />
school staff, students and the relevant local communities. It also requires an individual who is<br />
supportedbyanencouragingteamwhocanbeadaptive,flexible,considerateandempathetictothe<br />
vastdifferencesineachcommunityonewillservice.<br />
Many aspects of this program will look different in the future compared to the past 18 months<br />
consideringtheinclusionoftheCunnamullacommunitysoitishardtoanticipatehowtheservice<br />
willevolvenow.However,itisarequirementthatmoreindividualcontactwillbecompletedanda<br />
lesserfocusongroupandcommunityactivities.<br />
<br />
Theinitiativeisapositiveoptionforyoungpeopleandwhilstapreventativeframeworkiscontinued<br />
manyyoungpeoplecanbesupportedandhaveskillsdevelopedtohelptopreventdisengagement<br />
fromtheirlearning.<br />
Administration<br />
MadonnacontinuestobethecofacilitatoroftheCharlevilleWomen'sFocusGroupandthisyearwe<br />
were lucky enough to receive funding from the Department of Communities for NAIDOC and we<br />
heldamorningonHealingThroughArtwhichtheladiesfoundveryfulfilling.Wecontinuetohave<br />
regularcraftdaysandtheyhavebeenmakingAboriginalprinthandbagsandsellingthemandare<br />
lookingforwardingtohavingastallatthesunsetmarketsinOctobersothemoneycangotowardsa<br />
trip to Toowoomba in December.Other activities include guest speakers, pamper days, visiting<br />
HealthyAgeingandlotofgroupdiscussionshappenaroundgriefandloss,financesandfamily.<br />
<br />
Othercommunityactivitiesthatwehaveparticipatedinandhada<strong>Lifeline</strong>displayatwereNAIDOC<br />
FamilyFishingandFunDay,DVNoTouchUpTouchCarnival,InternationalWomen'sDayandatthe<br />
PinkRibbonDayinWyandra.<br />
<br />
We are still represented on the WORK Committee and Madonna is the secretary at present.<br />
Madonna also represents <strong>Lifeline</strong> at the local and district Community Recovery level and will be<br />
attendingtraininginOctobertobeapartoftheresponseteam.<br />
<br />
Our community involvement is an important part of a rural community and we continue to<br />
participateintheseactivitiesasawaytoremindthecommunityaboutthegreatwork<strong>Lifeline</strong>can<br />
anddoesdeliver.<br />
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46<br />
BusinessDivision<br />
The Business Division has again enjoyed a successful 2010/2011 financial year. The hard work<br />
startedduringthepreviousfinancialyearhascontinuedtopaidgreatdividendsandthiscanbeseen<br />
intheendoffinancialyeartradingresults.<br />
<br />
The2010/2011financialyearhasseenaslightincreaseinretailsalesandgivennationallythatretail<br />
salesareattheverybestzeroto1%wehaveachievedagoodresultforthepastfinancialyear.<br />
<br />
DistributionCentrestaffcontinuedtomeetonamonthlybasiswiththeCEOandCOOCorporate<br />
Servicesoverthepast12months.Thesemeetingshavehelpedtoaddressanumberofemerging<br />
operationalissueswithpositiveresults.<br />
<br />
The Distribution Centre cannot function effectively and efficiently on a daily basis without<br />
leadership and coordination of activities. In relation to this fact I wish to acknowledge the<br />
contribution of the Distribution Centre Coordinator Stephen Pennells, who has also been<br />
instrumental in assisting the financial success and enhanced internal operational capacity of the<br />
DistributionCentre.<br />
<br />
FloodResponse–CommunityRecovery:DuringearlyJanuarywedecidedtoopenthedoorstothe<br />
DistributionCentretoreceivedonationsfromthegeneralpublicinsupportoffloodeffectedfamilies<br />
andindividuals.WeaskedforsupportfromtheRotaryclubsofToowoombaandtheApexclubof<br />
Toowoombainassistingustohandlethevolumeofdonations.Tooursurprise,overthisweekend<br />
ofthe15thand16thJanuarywereceivedinexcessof75tonnesofdonationsandoverthefollowing<br />
two months a total of more than 272 tonnes.The donations included clothing, furniture and<br />
electrical items.We needed to rent an additional five storage sheds to handle the volume of<br />
donations.Wealsoreceivedinexcessof$125,000.00incashdonationstosupportfloodaffected<br />
families and individuals.I wish to acknowledge the additional pressure that this placed on the<br />
DistributionCentrestaffandvolunteersandacknowledgetheircontributiontothefloodrecovery<br />
effortsofthisorganisation.<br />
<br />
Financial Services: I also wish to again acknowledge the contribution of our Manager Corporate<br />
Services Jenny Hohn (who is also a member of the Executive Management Team) and her<br />
administrationsupportstaff.Thisteamofhardworkingindividualsareresponsibleforensuringall<br />
accounts are paid on time, accurate staff records are kept of entitlements salary and wages are<br />
processedcorrectly,financialreturnsaresubmittedandworkcloselywithourexternalauditors.This<br />
year we farewelled two long serving staff Daphne Kuhn after more than 26 years of service and<br />
Letitia Kuhn. Both these valuable ladies have contributed to the effective operation of the DC<br />
Accountsandwewishthemeverysuccessintheirfutureendeavours.Eachyearbringswithitnew<br />
challengesandJennyandherstaffcontinuetorisetothesechallenges.Pleaseacceptmypersonal<br />
thanksforyourhardworkoverthepast12months.<br />
<br />
Assets Management: Our Assets, Facilities and Finance Manager Leanne Bausch continues to<br />
performanoutstandingroleinthemanagementofourassetswithinourlargeorganisation.Leanne<br />
has undergone a title change over the past 12 months as her role has changed to provide more<br />
assistancetoManagerCorporateServicesJennyHohnaspartofoursuccessionplanningstrategy.<br />
TheWorkplace HealthandSafetyroleformally completed byLeanne haspasseda new parttime<br />
Workplace Health & Safety Officer within our organisation. Please accept my personal thanks for<br />
yourhardworkoverthepast12months.
GreenArmy,KeepingQueenslandMoving&ParooShireAssistance:Duringthepast12monthswe<br />
have successfullycompletedtwocoursesofGreen ArmywithGraduationCeremoniesheldat the<br />
DistributionCentre.LocalmemberKerryShineattendedandspokeatbothgraduationceremonies.<br />
GreenArmyhasprovedtobeverysuccessfulintrainingparticipantsinrecyclingandwarehousing<br />
skills. Keeping Queensland Moving has also been successful but will cease after 12 months of<br />
operation.FollowingtheMarchSouthWestQueenslandFloodswewereapproachedtobethehost<br />
employerforstafftoassisttheParooShirewithfloodrecoveryworkover20weeks.Fundingforall<br />
three projects was provided by Queensland Government Department of Employment, Economic<br />
DevelopmentandInnovation.<br />
<br />
SpecialEvents:ThisyearsawanothersuccessfulChronicle/<strong>Lifeline</strong>BookfestinMarchthatgrossed<br />
justover$53,500.00.KellyByrnecoordinatedthe2011BookfestandtogetherwithvolunteersNorm<br />
&SylviaDevine,LeighFord,LielaFord,Michael&RhondaNicholashaveensuredthatthetradition<br />
ofannual<strong>Lifeline</strong>BookfestsinToowoombaremainsaliveandactiveeachyear.Forthefirthyearwe<br />
also held the “<strong>Lifeline</strong> Bargain Bazaar” at Easterfest in Queens Park. This year we raised<br />
approximately$8,000.00inthreedaysbutthisyearontheSaturdaynightweexperienceda“Freak<br />
Storm”thatfloodedEasterfestandbroughtthiseventtoasuddenclose andunexpectedclosure.<br />
Thank you to everyone who worked over the Easter long weekend. The Toowoomba Christmas<br />
WonderlandofLightswasagainabigsuccessinDecember2010forthe3rdyearinQueensPark.An<br />
estimated38,000peopleattendedthelightsdisplayover16nights.Unfortunatelyfivenightswere<br />
washedoutduetoconstantheavyrain.Thiseventwassupportedinavoluntarycapacitybystaff<br />
andvolunteersfromourorganisationaswellasawidevarietyofstaffandvolunteersfromother<br />
notforprofit organisations. The profits were shared between three organisations, Toowoomba<br />
Hospital Foundation, Toowoomba Hospice and our organisation. We received $5,000.00 from the<br />
netproceedsraisedin2010.<br />
<br />
Business Operational Planning: The continuation of the monthly meetings of the Business<br />
PerformanceReviewTeamhasproventobeavaluableassetinhelpingtoguideandmonitorthe<br />
performanceofourBusinessDivision. Thisyearanumberofmeetingsweredisruptedduetothe<br />
floods.I wish to thank current Board member Jim Black for his input and commitment to this<br />
reviewteam.TheinclusionoftheBusinessandCommunityWorkplaceProjectCoordinator,Angela<br />
Klein,and staffmember NicoleSmithMackenzie,hasproven tobe a sound stepand help givena<br />
greatervoicefortheBusinessDivisionstaff.<br />
<br />
Our Country Sales Team continues to be led by the most capable and long serving volunteer<br />
MichaelNicholas.Theservicethismobileclothingsaleprovidestotheresidentsofcommunitieslike,<br />
CrowsNest,Pittsworth,Miles,Chinchilla,Roma,GoondiwindiandDirranbandiisgreatlyappreciated<br />
and valued by the Board, staff and myself. Congratulations to you and your team on another<br />
outstandingandmostsuccessfulyear.Adedicatedteamofover20volunteerswithour200yearsof<br />
combinedvolunteerserviceensuresthatpeopleinruralandremotecommunitiesarenotforgotten<br />
during the continuing drought conditions. This team has been nominated for the 2010 Regional<br />
AchievementDevelopmentAwardstobeannouncedinOctober2010.<br />
<br />
Our“Clothing/BricaBracClassifiersandRagCutters”performimportantworkwhichcannotbe<br />
overlooked our undervalued in any way. This team of dedicated staff are at the centre of the<br />
donationsandthesourceofensuringourshopsandragcustomersreceivehighqualitystockthat<br />
their customers are seeking and inturn help generate much needed income for our wonderful<br />
organisation.Thanksyoutoourstaffforyourcontinuedhardworkandsupport.<br />
<br />
To our Truck Drivers Gary, Mal, Storemen Graham and Barry and our dedicated supporting<br />
volunteersIwishtosaythankyouforallthekilometresyoutravelasyouareallthefaceof<strong>Lifeline</strong><br />
tothecommunityaswell.Thewayyouperformyourdutiesalsoreflectsonthewaymanypeople<br />
viewourorganisation.<br />
<br />
47
48<br />
Our shops have continued to experience an amazing transition in performance which as stated<br />
previously has helped to ease some financial pressures on the organisation. In assisting our shop<br />
managers,staffandvolunteerstoachievethisIwishtoalsopersonallyacknowledgethewonderful<br />
efforts of our Business and Community Workplace Project Coordinator Angela Klein and her<br />
AssistantBarbaraFrizzell.AngelaandBarbaracontinuetoworkverycloselywithourshopmanagers<br />
tohelpaddressanyissuesofconcern,holdsregularshopmanagersmeetingsandprovidestraining<br />
sessions for the staff and volunteers. I also wish to acknowledge the contribution of our shop<br />
managers, staff and volunteers for your daily efforts in helping to meet not only our customers<br />
needsbutbyraisingvaluabledollarstoensureourservicedeliverycanmaintaintheirkeysrolesin<br />
assistancethecommunityandthoseinourcommunitywhoaremostmarginalised.TheSmartTip<br />
ShopattheWasteManagementCentrehascompletedeightyearsofsuccessfuloperationasat23<br />
June2010.<br />
<br />
InclosingtherearesomanypeopletothankthatIknowIwillhaveleftsomeoneoutandifsoplease<br />
accept my sincere apologies. I am very proud of the work that you all do. You are an important<br />
memberofourlargeorganisationandIlookforwardtoworkingwithyouthroughanothersuccessful<br />
yearin2011/2012.<br />
Derek P. Tuffield<br />
ChiefExecutiveOfficer
FinancialStatements<br />
&<br />
Auditor's<strong>Repo</strong>rt<br />
for<br />
2010/2011<br />
FinancialYear<br />
(yettobereceivedfromAuditor)<br />
49
60<br />
IMPORTANTACKNOWLEDGEMENTS2010/2011<br />
<strong>Lifeline</strong><strong>Darling</strong><strong>Downs</strong>&SouthWestQldLtdwouldliketothankthefollowingindividualsandorganisationswhocontinuetomake<br />
ourworkpossible:<br />
<br />
INDIVIDUALDONORSOFGIFTS($500ORMORE)<br />
- P&GBrodie<br />
- CEFarrell<br />
<br />
INDIVIDUALDONORSOFGIFTS($1000ORMORE)<br />
- RichardAllen<br />
- NevilleMirtschin<br />
<br />
CORPORATEDONORS($500ORMORE)<br />
- AlwynPeffer&CompanyPtyLtd<br />
- ANZBankingGroupLimited<br />
- BrazilFamilyFoundation<br />
- DDTLiners<br />
- EldersRealEstateToowoomba<br />
- InterChurchIndoorBowls<br />
- MarbellaPtyLtd<br />
- LifeworksUCRussellSt<br />
<br />
DONATIONSFORFLOODS($5000ORMORE)<br />
- WealthExperience<br />
CORPORATESPONSORSHIPS<br />
- J&DMayne<br />
- I&DMitchell<br />
<br />
- Laurie&JanetMirtschin<br />
- GAPhilp<br />
- LionsClubofWestToowoomba<br />
“Toowoomba’sChristmasWonderland”<br />
<br />
- MENUCatering<br />
- pbAgrifood<br />
- PhilpBrodieGrains<br />
- RossWalker&AssociatesPtyLtd<br />
- StStephen’sUnitingChurch<br />
- MJMylne<br />
- R&EWalker<br />
- ToowoombaChamberof<br />
Commerce&Industry<br />
- WoolworthsWOWArea96Social<br />
Club<br />
<br />
<br />
<br />
- TheChronicle - MunliftPtyLtd - ChamberofCommerce<br />
<br />
GRANTS—TRUSTS—FOUNDATIONS<br />
- TheQueenslandGovernment'sGamblingCommunityBenefitFund<br />
- CityGolfClub<br />
<br />
BEQUESTS<br />
- Nil<br />
<br />
SERVICECLUBS<br />
- InteractClubofCentenaryHeightsStateHighSchool<br />
- ApexClubofToowoomba<br />
- RotaryClubofToowoombaGardenCity<br />
<br />
MEDIASPONSORSHIPS<br />
- DalbyHerald<br />
- ToowoombaNewspapers<br />
- WarwickDailyNews<br />
- WesternTimes<br />
<br />
GOVERNMENTFUNDINGDEPARTMENTACKNOWLEDGEMENTS<br />
StateGovernment<br />
- DepartmentofCommunities(DisabilityServices–ChildSafetyServices)<br />
- DepartmentofEmployment,EconomicDevelopmentandInnovation<br />
FederalGovernment<br />
- DepartmentofEducation,EmploymentandWorkplaceRelations<br />
- DepartmentofFamily,Housing,CommunityServicesandIndigenousAffairs<br />
- ABCRadioSouthernQueensland4AK/4WK<br />
- 4GR<br />
- SouthBurnettTimes
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