View Brochure - The Travel House

Essential information
All bookings are subject to our Booking Conditions which will
be sent to you with your Confirmation Invoice and are available
in advance upon request by calling us on 0844 567 3315 or
on our website pageandmoy.com. Large print copies of our
Booking Conditions are available on request. The holiday
contract is subject to English law and the exclusive jurisdiction
of the English courts. A binding contract comes into place 14
days after we have sent you the Confirmation invoice. If you
have not received a confirmation invoice within seven days of
booking your holiday please contact us immediately. Please also
note the following information.
Peace of mind and protection for your money –
We are a fully bonded members of the Association of British
Travel Agents (ABTA number V6345). We also hold an Air Travel
Organiser’s Licence issued by the Civil Aviation Authority (ATOL
number 133). Holidays including air travel are ATOL Protected
by the CAA and holidays not including air travel are protected by
ABTA. In the very unlikely event of our insolvency you would be
refunded any money that you have already paid us.
Repatriation – All tour operators are required by law to state
arrangements for the repatriation of customers in the event of
insolvency. All holidays including flights are ATOL Protected and
in the unlikely event of our insolvency, the CAA will ensure that
you are not stranded abroad. If your holiday does not include
flights ABTA will protect your holiday in the same way.
For further information, visit the ATOL website at
www.atol.org.uk. Page & Moy Ltd is a Member of ABTA with
membership number V6345. ABTA and ABTA Members help
holidaymakers to get the most from their travel and assist them
when things do not go according to plan. We are obliged to
maintain a high standard of service to you by ABTA’s Code of
Conduct.
For further information about ABTA and the Code of Conduct
contact ABTA, 30 Park Street, London, SE1 9EQ
Tel: 0203 117 0500 or www.abta.com
Our Price Promise
Prices shown in our brochures are believed correct at the time
of publication. We reserve the right to change prices from time
to time. Accordingly, it is possible that when you book your
holiday the actual price may have gone up or down. If the price
of your holiday has changed, the correct price will be confirmed
at the time of booking. We reserve the right to correct errors
at any time prior to the price being confirmed at the time of
booking.
We guarantee that absolutely no surcharge will be added to
the price of the holidays in our brochures once your booking
has been confirmed irrespective of any subsequent fluctuation
in currency exchange rates, increases in international air fares
or increases in other costs associated with the holidays. In
return for this guarantee and its risk to us we shall not be able
to make any refunds in the event of favourable exchange rate
variations or other decreases in costs. For bookings made within
the balance due date and prior to confirming your holiday we
reserve the right to notify you of any increases to your holiday
price as a result of any additional costs we may be charged.
Whilst every effort is made to ensure the accuracy of the
brochure and prices at the time of printing regrettably errors do
chosen holiday with us at the time of booking.
22
Holiday availability
All holidays featured in our brochures are subject to availability
and prices are per person based on the shared
occupancy of twin or double cabin with private facilities, unless
otherwise stated.
How do I book?
For more information and to book, please call our Booking
Hotline or visit our website pageandmoy.com – the number
is shown on each holiday page. Alternatively, call your travel
agent. Our knowledgeable Holiday Advisors will be able to
check availability and confirm your booking by taking a deposit
payment, plus insurance premiums if applicable, with either a
within seven days detailing full holiday arrangements. If paying
your deposit and insurance premiums by cheque we will hold
your booking for four working days so your deposit has time
to reach us. When we receive your payment we will send a
Deposits should be sent to:
PAGE & MOY LTD
Compass House, Rockingham Road, Market Harborough,
Leicestershire LE16 7QD
The final balance is due for payment not less than ten weeks
before departure. If booking within eight weeks of departure,
you must pay for your holiday in full at the time of booking
by Visa, MasterCard, American Express or Maestro/Switch – no
receive your tickets and travel information around 14 days
before departure.
Please note: Telephone calls may be recorded to ensure we
provide a high level of service.
How can I pay?
MasterCard, American Express or Maestro/Switch. Please note
that a handling fee of 2% will be added to all payments made
by credit card.
Do I need travel insurance?
& Moy offers comprehensive cover and you will find details in
this brochure. When arranging your insurance cover, you must
give the insurers full details of any current, on-going or past (as
required by the policy wording) medical condition or problem
you or any member of your party or other person as detailed
in the policy (such as a close relative or business partner) has or
has had (for example diabetes, heart problems or high blood
pressure). If you fail to do so, your insurers may refuse to cover
you at all even if you need to claim for some other reason.
Customers with special needs
The Disability Discrimination Act 1995 states:
discriminate against a disabled person by refusing to provide
any service which it provides to members of the public.”
(It is our interpretation that) this law applies to services provided
believe in trying to make our holidays as accessible to as many
people as possible. If you tell us before you book of any special
needs or medical conditions you have, we will do all we can
to accommodate you. This includes making any reasonable
adjustments to the holiday itself. If you or any member of your
party’s situation changes after you have booked you must let us
know straight away.
Examples of reasonable adjustments we might make include
(but are not limited to):
mobility difficulties
difficulties where a coach cannot reach a hotel.
Whilst we will endeavour to make any reasonable adjustments
to the holiday
itself, sometimes this may not be possible. Examples where we
might not be able to make a reasonable adjustment include:
remote locations
duration of the holiday
It is your responsibility to tell us before you book whether you
have any special needs or medical conditions, that might affect
your ability to take part on our holidays. A reasonable level
of fitness is required for our holidays as some walking can be
involved. If you are in any doubt about the suitability of any
of our holidays please just ask. Where we can we will make
any reasonable adjustments – where we cannot make such
adjustments we may have to refuse your booking.
It is our intention to try and make our holidays as accessible
to as many people as we can, especially those with disabilities.
We cannot do this if you don’t tell us of your needs so please
mention any relevant information to us before you book. We
will assume, unless you tell us otherwise, that all members
of the party are in a good state of health to participate in the
holiday. If you do not tell us about any special needs or medical
conditions, and we find ourselves in the position where you are
and unable to participate fully, then we reserve the right to:
can continue with the holiday, and pass on the costs of doing
this to you
doing this to you
We very much hope that all our customers will be completely
open, honest and upfront with us so the above situation
does not occur. However, we do reserve the right to take action
in the interests of your health and safety and the health and
safety of our staff and other customers should we need to.
What’s not included in the holiday price?
Data protection
To process your booking we need to collect certain personal
details relating to you and the other members of your party.
These may include travellers’ names, contact details, payment
details and relevant health information.
If you provide us with details of your physical or mental health,
or inform us of special requirements (e.g. relating to diet, religion
or disability) we will ask for your positive consent to our holding,
using and passing on such information.
To provide you with our services we may pass your personal
details to third party service providers that need to know them
(such as your airline and hotel). These third parties may be
outside the EEA where data protection controls may not be as
the relevant public authorities (e.g. immigration), companies
who process data on our behalf, credit checking companies and
our professional advisers. We may disclose your details to other
companies in our group. If you do not consent to this use of
your information we cannot process your booking.
party are aware of this policy and consent to you dealing with
us on their behalf in making a booking or enquiry.
We may also use your personal data for the purposes set out
below. We will give you the opportunity either to consent
or object to us using the data for these purposes on the
information we send to you. If you do not wish us to use
your data for the purposes set out below, please contact us at
Rockingham Road, Market Harborough, LE16 7QD.
We and the companies in our group may use your details for
marketing and customer care purposes, to contact you with
details of our products, services, promotions and special offers
and for the other purposes set out in our notification to the
Information Commissioner’s Office. We may also send you
details of carefully selected partners’ products and/or services