Case Study as pdf - CSB-System

en
FACTS AnD FIGureS
Company
Patisserie Walter GmbH,
Germany
www.patisserie.de
Market leader for topquality,
hand-made
patisserie products
More than 200 different
articles
Deliveries to well-known
catering companies, hotels
and restaurants
55 employees
Industry
Confectionery
Modules in use
erP with Procurement,
Production, Inventory
and Sales
PPS
Hr
AF
eDI
IT-Aided
Dessert Culture
Patisserie Walter produces delicious desserts assisted by the CSB-System
“Our idea is very simple. We make top-quality patisserie products for
large customers like top-class hotels and restaurants as well as event
caterers who are not able to produce them as economically as we can”,
explain udo and uwe Walter, who founded Patisserie Walter GmbH in
1998. Since then, customers have been indulging in the premium handmade
delicacies and the company is now market leader in its sector. no
flavour enhancers are used in production because for Patisserie Walter
“natural“ means preserving the pure, unaltered taste.
Implementation of the CSB-System Solution
After first renting and then renovating a pastry shop, both managing
directors decided to construct a new building in the year 2000. Due to
the company‘s success and ensuing growth, the shop had become too
small: “Today, our production floor covers 3,500 square metres and we
have 55 employees”, says Udo Walter.
Parallel to the construction of the new building, they were also searching
for a powerful ERP system: “We were looking for an ERP system that
could manage our recipes with all details because production at a
patisserie has to be very accurate. In addition, we wanted optimal IT
support for all our processes”, reports Udo Walter on the ERP system
requirements. CSB-System AG quickly caught the attention of the general
managers. After a performance analysis, the company created a target
concept covering the entire resource planning process including procurement,
inventory, production and sales. The final implementation of the
CSB-System solution went according to schedule and without any delay.
Structured Processes
Orders placed with Patisserie Walter are either taken by phone or fax
and are directly imported in the CSB-System. In the goods receiving
department, all incoming raw materials, e.g. cocoa, couverture, sugar,
etc., are recorded and then transported to the raw materials warehouse.
“Choosing this industry-specific business IT
solution was a conscious decision because
the system offers us maximum investment
protection and a secure future. The continuous
cooperation with our IT partner CSB-System AG
is of crucial importance to us.”
Patisserie chefs Udo und Uwe Walter
uSer BeneFITS
Optimal mapping of the specific
processes in the confectionery industry
Streamlined and transparent business processes
Synchronous flow of goods and information
elimination of redundant worksteps
in administration

Patisserie Walter places emphasis on handcraft in combination
with industry-specific information technology
Being IFS certified, the company also utilizes the CSB-System
to ensure transparent traceability. The patisserie uses lot
numbers which are provided by the CSB-System in goods
receiving and which remain linked with the products up to
final delivery. This allows clear batch identification at any
time. Using the CSB-System batch processing feature, the
patisserie produces more than 200 different and perfectly
crafted patisserie products.
Much Simplified Picking
The CSB-System simplifies picking considerably because
it allows picking of the products in a short and customerspecific
way as well as in a logic order. The goods are labelled
at production exit. The information printed on the labels is
imported in the CSB-System and matched. The pickers fully
process the orders on the basis of a displayed picking list.
CSB-System AG An Fürthenrode 9-15 52511 Geilenkirchen, Germany
Tel.: +49 2451 625-350 Fax: +49 2451 625-311 info@csb-system.com
Once they confirm completion of the order, the delivery note is
printed. Subsequently, an invoice is created in the order intake
department. IT-aided picking reduces costs significantly for
Patisserie Walter:
“The high level of integration offered by the
CSB-System is very important for us as it allows
us to optimally link the flow of goods with
the flow of data“,
states Elvira Trunk, IT manager at the company.
www.csb-system.com CSB-System is represented in more than 40 countries worldwide.
Transparent Financial and Payroll Accounting
In addition to the ERP features, Patisserie Walter also utilizes
the financial and payroll accounting modules from its IT
partner CSB-System AG:
“The fully integrated financial and payroll
accounting solution enables us to eliminate redundant
worksteps and to optimize our administrative
processes. Managers have direct access to key
financial figures which facilitates decision-making
enormously“,
explains Udo Walter highlighting the advantages of the
system. Process-oriented manufacturing allows the company
to rely on a large degree of flexibility offered by user-friendly
interfaces. Integration of efficient controlling functions
optimizes data integrity within the master database. This
means that information has to be collected and entered only
once and can then be retrieved from any location and at any
time. For example, as soon as a new customer or supplier has
been captured in the system, this information is automatically
available in accounts receivable and accounts payable.
Up-to-date supplier information on due invoices and credit
limits can also be accessed right away during order intake.
Using integrated cost centre accounting, the patisserie can
carry out imputed control of costs or contribution margins.
Guaranteed Investment Protection
Patisserie chef Udo Walter is convinced that he made the right
decision when implementing the CSB-System: “Choosing
this industry-specific business IT solution was a conscious
decision because the system offers us maximum investment
protection and a secure future. The continuous cooperation
with our IT partner CSB-System AG is of crucial importance
to us.”
Well-known catering companies, hotels and restaurants trust in
the outstanding quality of the patisserie products
EN 54853 01/2010 © by CSB-System AG, Geilenkirchen 2010