test the team - Dermalogica Business Center

clearing®
acne treatment and prevention
Text © Dermalogica. No part of this text may be reproduced in any way without written permission from Dermalogica. mediBac
test
the team
a manager’s guide

testing your team
Once your staff have attended our mediBac clearing ® class, it is critical that the momentum is maintained and profits maximised to ensure
their new found knowledge pays dividends in your business. This document is designed to help you keep your team on track to bring your
business maximum success with knowledge gained from the mediBac clearing class and assist you with setting targets and evaluating.
this guide covers:
• acne review
• product knowledge and ingredient test
• case studies
• acne management with microZone ® treatments
• performance review
how to use this guide:
3-5 acne review:
These questions can be printed off and used in group training sessions where staff members are prepared to have their
understanding and knowledge tested as part of a group exercise. Alternatively, you can set these questions as written
homework as part of their ongoing training and assessment.
6-7 product knowledge and ingredient test:
These questions can be printed off and used in group training sessions where staff members are prepared to have their
product knowledge tested as a group exercise. Alternatively, you could set these questions as a written homework as part of
their ongoing training and assessment.
8-15 case studies:
These case study exercises will allow therapists to explore a variety of suitable Skin Bar ® , microZone ® and 60 minute
treatment options. Suggested product options have been made on page 22-29, however, once completed, evaluate the
product options and treatment plan with the therapist to get an understanding of their choices.
16-30 the answers:
Check how well your team scored. This can also be printed for future reference.
31-32 acne management with microZone ® treatments:
Observe the therapist performing the microZone procedure for acne treatment and prevention using the checklist to evaluate
every step of the therapists microZone performance. This can be used to assess their level of performance and highlight
strengths and weaknesses. Remember to give praise for their efforts and ensure any criticism is constructive.
33 overall performance review:
This can be used to assess the therapist’s overall level of performance and highlight strengths and weaknesses. Remember
to give praise for their efforts and ensure any criticism is constructive. Use this review to set an action plan and set goals to
improve performance for the next assessment or task.
34 ingredient cheat sheet:
This easy-to-use table lists the key mediBac clearing ingredients, their benefits and which mediBac clearing products they
are found in. Use as part of a quiz, or as a reference guide.
35 find out more…
Find out what other tools are available to ensure your team are fully confident in working with the mediBac Clearing system.
2

mediBac clearing ®
acne review
1. Why are women more likely to suffer with persistent adult acne?
2. List some of the visual symptoms of adult acne:
3. Use the Face Mapping ® skin analysis diagram to indicate the zones where adult acne would
commonly appear:
b = breakout
c = comedones
d = dilated capillaries
dh = dehydration
m = milia
p = pigmentation
fl = fine lines
dl = deep lines
s = sensitivity
4. List some of the visual symptoms of teenage acne:
3

5. Use the Face Mapping ® skin analysis diagram to indicate the zones where teenage acne would
commonly appear:
6. List the four main contributory factors that lead to the development of acne:
7. Explain, in client language, how the four factors contribute to acne formation:
a. Follicle
b. Skin cells
b = breakout
c = comedones
d = dilated capillaries
dh = dehydration
m = milia
p = pigmentation
fl = fine lines
dl = deep lines
s = sensitivity
c. Sebaceous gland and sebum
4

d. Bacteria
8. List as many acne triggers as you can:
9. Use the bullet points to create a flow chart to explain how androgens stimulate sebaceous activity:
• TESTOSTERONE
• 5 ALPHA REDUCTASE
• DIHYDROTESTOSTERONE
ANDROGENS
INCREASE IN SEBUM
5

mediBac clearing ®
product knowledge and ingredient test
1. Name a key ingredient to help draw sebum and impurities out of the skin:
2. Name a key ingredient to control the over production of skin cells:
3. Name a key ingredient to control the over production of sebum:
4. Name a key ingredient to control bacteria:
5. Name a key ingredient to control inflammation associated with breakouts:
6. which cleanser would you recommend to a first time mediBac Clearing ® user?
7. At what stage of the homecare routine should a client be using Skin Purifying Wipes?
8. What are the benefits of Clearing Mattifier’s silicone base?
9. Which product can be used as an all-in-one moisturiser and sunscreen for acne prone skins?
10. Describe how Overnight Clearing Gel should be applied to the skin:
11. If your client is allergic to Benzoyl Peroxide, what other spot treatment can they use?
6

12. Give one key selling point for Sebum Clearing Masque:
13. Which booster can be added to Colloidal Masque Base to create a masque that will help eliminate
bacteria while fighting dehydration?
14. What can be added to Oil Free Massage to enhance the benefits?
15. What are the contraindications to the use of Skin Exfoliant System?
16. At what stage in the professional treatment can mediBac Clearing ® Complex be used?
17. How long should mediBac Clearing ® Masque be left on the skin?
18. Explain how to mix mediBac Clearing ® Masque:
7
How did you score? Find out on page 17-18.

mediBac clearing ®
case study 1
complete a homecare prescription during a Skin Bar SM experience
Evaluate your approach to acne management with mediBac clearing ® by prescribing a homecare regimen for
the case study listed below.
Name: Joe Green
Age Group: 21-30
Occupation: Builder
Lifestyle: • Had acne as a teenager which cleared as he moved into his early teens
• Skin has once again developed acne lesions as a result; Joe has been to visit the GP
and has been prescribed Roaccutane
• Joe has been taking Roaccutane for two weeks
• New business owner
• Working very long hours to get the business up and running
• Using a heavy moisturiser but doesn’t like the consistency
Skin Concerns: • Stinging sensation on application of product
• Skin peeling around the mouth and nostrils
• Tightness and flaking after cleansing
Contraindications: Taking Roaccutane prescribed for acne
Client Goals: To control the tightness and peeling due to Roaccutane medication.
step 1 – consultation
List the key questions from the Face Mapping ® skin analysis Consultation Card you would ask to investigate
further thus assisting you in designing the right treatment for Joe:
•
•
•
•
•
8

step 2 – Face Mapping ® skin analysis
Fill in the Face Mapping ® skin analysis diagram
according to what you are likely to see on Joe’s skin:
step 3 – Face Mapping ® skin analysis prescription and skin lesson at Skin Bar SM
List the key products according to Joe’s skin needs and sophistication level. For each product listed, include
a key ingredient, two benefits and describe the directions for use:
•
•
•
•
•
step 4 – close the sale
b = breakout
c = comedones
d = dilated capillaries
dh = dehydration
m = milia
p = pigmentation
fl = fine lines
dl = deep lines
s = sensitivity
Outline how you would complete the discussion with Joe and ask for the sale.
9

mediBac clearing ®
case study 2
develop a microZone ® treatment
Evaluate your approach to acne management with mediBac clearing by designing a customised MicroZone
treatment plan for the case study listed below.
Name: Elaine Smith
Age Group: 30-40
Occupation: Accountant
Lifestyle: • Had a baby 12 months ago
• Just returned to work full time
• Only product being used is a medicated soap
Skin Concerns: Constantly experiencing breakouts and congestion on chin and jaw line
Contraindications: Elaine is still lactating
Client Goals: To clear the skin breakouts and smooth the skin
step 1 – consultation
List the key questions from the Face Mapping ® skin analysis Consultation Card you would ask to investigate
further thus assisting you in designing the right treatment for Elaine:
•
•
•
•
•
step 2 – Face Mapping ® skin analysis
Fill in the Face Mapping ® skin analysis diagram
according to what you are likely to see on Elaine’s skin:
b = breakout
c = comedones
d = dilated capillaries
dh = dehydration
m = milia
p = pigmentation
fl = fine lines
dl = deep lines
s = sensitivity
10

step 3 – the microZone ® treatment
Below is an outline of the various steps you may choose to incorporate into your customised MicroZone
treatment. Fill in the professional and retail product and electrical modalities you may choose to use for each
step. Include three key skin concerns you may be looking for during the Face Mapping ® skin analysis stage in
context with what you would have discussed during the consultation. Should you decide to not include a step
within your treatment denote this by writing ‘N/A’.
key tip: remember to design a treatment that can be performed within a 20 minute time frame!
eye and lip cleanse:
double cleanse:
Face Mapping ® skin analysis:
exfoliation:
extractions:
serum/complex:
masque:
spritz:
eye product:
moisturiser:
sunscreen:
step 4 – prescription at Skin Bar SM
List the key products according to Elaine’s skin needs and sophistication level:
11

step 5 – close the sale
Outline how you would complete the discussion with Elaine and ask for the sale:
12

mediBac clearing ®
case study 3
the core treatment
Evaluate your approach to professional treatments by designing a customised 60 minute treatment plan for
the case study listed below:
Name: Tamsin O’Leary
Age Group: Under 21
Occupation: Student
Hobbies: Socialising
Health: • Social smoker
Stress Level: 3
• Drinks alcohol at weekends with friends
• Consumes four caffeinated beverages a day
Skin Concerns: • Uses face wipes and moisturiser from department store counter
• Has had a professional treatment twice before as birthday and Christmas gifts
• Oily T-zone with congestion and comedones
• Zones 5 and 9 – mild breakouts
Client Goals: Wants to achieve clear skin in time for starting the new term at university. Tamsin’s
parents have paid for a series of treatments and products as a reward for her successful
exam results.
step 1 – consultation
List the key questions from the Face Mapping ® skin analysis Consultation Card you would ask to investigate
further thus assisting you in designing the right treatment for Tamsin:
•
•
•
•
•
13

step 2 – Face Mapping ® skin analysis
Fill in the Face Mapping ® skin analysis diagram
according to what you are likely to see on Tamsin’s skin:
step 3 – the professional treatment
therapist’s focus:
•
•
•
cleanse hands and feet with steam towel customised with which botanical mixer:
eye and lip cleanse:
first cleanse:
customise cleansing water with:
second cleanse:
brushes/power cleanse:
Face Mapping ® skin analysis:
exfoliation:
b = breakout
c = comedones
d = dilated capillaries
dh = dehydration
m = milia
p = pigmentation
fl = fine lines
dl = deep lines
s = sensitivity
14

extractions:
massage:
serum/complex – can use more than one:
masque – can use more than one:
spritz:
eye product:
moisturiser:
sunscreen:
homecare prescription:
step 4 – Face Mapping ® skin analysis prescription at Skin Bar SM
List the key products according to Tamsin’s skin needs and sophistication level:
step 5 – close the sale
Outline how you would complete the discussion with Tamsin and ask for the sale:
15

16
the
answers

product knowledge test
the answers
1. Why are women more likely to suffer with persistent adult acne?
• Chronic stress
• Juggling commitments e.g. workplace + household
• Hormones
• Medication can make matters worse
2. List some of the visual symptoms of adult acne:
• Persistent redness
• Often have increased sensitivity
• Slower healing rate
• Post inflammatory hyperpigmentation
3. Use the Face Mapping ® skin analysis diagram
to indicate the zones where adult acne would
commonly appear:
b = breakout
c = comedones
d = dilated capillaries
dh = dehydration
m = milia
p = pigmentation
fl = fine lines
dl = deep lines
s = sensitivity
4. List some of the visual symptoms of teenage acne:
• Oiliness
• Comedones
• Milia
• Pustules
• Papules
5. Use the Face Mapping ® skin analysis diagram
to indicate the zones where teenage acne would
commonly appear:
b = breakout
c = comedones
d = dilated capillaries
dh = dehydration
m = milia
p = pigmentation
fl = fine lines
dl = deep lines
s = sensitivity
17
b
b
b
b
b
c c
c
c
c
b
b
b
overall oiliness

6. List the four main contributory factors that lead to the development of acne:
• Follicle
• Skin cells
• Sebaceous gland and sebum
• Bacteria
7. Explain, in client language, how the four factors contribute to acne formation:
Follicle
In a normally functioning skin, the hair within the follicle acts as a wick to draw oil and dead skin cells up and out of the follicle onto
the surface of the skin where it can be cleansed away. However, in an acne skin, follicles are often missing a hair. This means that oil
and skin cells can build up within the follicle and cause congestion.
Skin cells
In a normally functioning skin, skin cells are developed in the lowest layers of the skin and work their way through a series of layers.
When the skin cells reach the uppermost layers of the skin, enzymes are activated to allow them to shed. In acne skin this process
is affected because of a lack of the enzymes needed to facilitate the shedding process. In addition, acne skins over produce skin
cells by 4-5 times! This adds to the build up of skin cells on the skins surface and contributes to the congestion of the skin.
Sebaceous gland and sebum
In a normally functioning skin, the skin’s natural oily substance (called sebum) has a consistency of olive oil. In acne skin the
consistency of sebum is more like butter therefore it is more likely to become stuck within the follicle and lead to congestion.
Sebaceous activity is under the control of hormones, in particular testosterone. Testosterone within the skin reacts with an
enzyme (called 5 alpha reductase.) This leads to the formation of a more aggressive type of the testosterone hormone (called
dihydrotestosterone) which in turn directly increases sebum production.
Bacteria
While follicles remain uncongested, bacteria that reside within them remain dormant. As soon as oxygen is restricted within the
follicle (due to congestion from dead skin cells and sebum) bacteria becomes active.
Bacteria within the follicles stimulate an enzyme (called lipase) which leads to a process of inflammation and potentially the
stimulation of white blood cells, this is when we would see a pustule.
8. List as many acne triggers as you can:
• Heredity
• Cosmetics
• Environment
• Medication
• Hormones
• Friction
• Picking
• Industrial oils
18

9. Use the bullet points to create a flow chart to explain how androgens stimulate sebaceous activity:
ANDROGENS
TESTOSTERONE
DIHYDROTESTOSTERONE
INCREASE IN SEBUM
19
5 ALPHA REDUCTASE

the answers
product knowledge
1. Name a key ingredient to help draw sebum and impurities out of the skin:
Bentonite and Kaolin
2. Name a key ingredient to control the over production of skin cells:
• Salicylic acid
• Lactic acid
• Papain
• Sulphur
3. Name a key ingredient to control the over production of sebum:
• Nordihydroguieretic acid
• Niacinamide
• Yeast extract
• Horse chestnut
• Microsponges
• Sarcosine
• Zinc Gluconate
4. Name a key ingredient to control bacteria:
• Benzoyl Peroxide
• Spirea Ulmaria Extract (meadowsweet)
• Cinnamomum Zeylamium Extract
• Zinc gluconate
• Zinc sulphate
• Rosemary extract
• Tea Tree oil
• Balm Mint
• Sulphur
• Sarcosine
5. Name a key ingredient to control inflammation associated with breakouts:
• Green tea
• Panthenol
• Camphor
• Bisabolol
• Allantion
• Echinacea
• Oat extract
• Liquorice extract
6. which cleanser would you recommend to a first time mediBac Clearing ® user?
This is an advanced treatment cleanser that should only be used once a day. Therefore a client should be established on a
cleansing system from the Skin Health System before then advancing to Clearing Skin Wash. This cleanser contains Salicylic
acid which may irritate sensitised skin. Therefore it is recommended that you ask the client to sample the Clearing Skin Wash
to check for suitability before the client purchases the full size.
7. At what stage of the homecare routine should a client be using Skin Purifying Wipes?
After cleansing and before moisturiser.
8. What are the benefits of Clearing Mattifier’s silicone base?
• Silicones melt gently into the skin to help diminish fine lines and smooth skin texture.
• Active ingredients create a matte finish while minimising dehydration.
20

9. What can be used as an all-in-one moisturiser and sunscreen for acne prone skins?
• Oil Free Matte Block spf20
• Active Moist and Solar Defense Booster spf30
• Sheer Moisture spf15
• Sheer Tint Moisture spf15
10. Describe how Overnight Clearing Gel should be applied to the skin:
At night, apply a thin layer all over a cleansed face and allow to absorb. In the morning cleanse as usual.
Alternatively, apply to specific areas of breakout activity.
11. Your client is allergic to Benzoyl Peroxide, what other spot treatment could they use?
Concealing Spot Treatment
12. Give one key selling point for Sebum Clearing Masque:
• Imparts a cooling sensation on skin that helps to soothe aggravation bought on by breakouts.
• Addresses and controls the four factors that contribute to acne: i.e. overactive sebaceous glands, cell
accumulation, bacteria and inflammation.
• Absorbs oil and refines skin texture.
• Helps purify skin while strengthening the follicle membrane wall to help control inflammation associated with
follicle eruptions.
13. Which booster can be added to Colloidal Masque Base to create a masque to eliminate bacteria while
fighting dehydration?
Special Clearing Booster
14. What can be added to Oil Free Massage to enhance benefits?
• Clearing Additive (for a non oil phobic client)
• Purifying Botanical Mixer
15. What are the contraindications to the use of Skin Exfoliant System?
• Clients using retin A
• Accutane
• Skin that has been waxed in the last 24 hours
• Sunburn
16. At what stage in the professional treatment can mediBac Clearing ® Complex be used?
• Massage
• Under/mixed with masque
• Under/mixed with moisturiser
• Throughout treatment with eco spray/dr lucas
• With galvanic iontophorisis
17. How long should mediBac Clearing ® Masque be left on the skin?
10 minutes
18. Explain how to mix mediBac Clearing ® Masque:
Mix 1 scoop of medibac Clearing ® Masque – part one with one scoop of water then add six drops of medibac Clearing ®
Masque – part 2. Customise with 1-2 drops of Purifying Botanical Mixer.
21

mediBac clearing ®
case study 1: the answers
step 1 – consultation
List the key questions from the Face Mapping ® skin analysis Consultation Card you would ask to investigate
further to assist you design the right treatment for Joe:
• List any medications, supplements, vitamins, diuretics, slimming tablets etc that you take regularly
• Rate your stress on a scale of 1-4
• What products are you currently using?
• Do you use Accutane, Retin-A, Renova, Adapalene or any other prescription skin products?
• What spf sunscreen do you use on your face/body?
step 2 – Face Mapping ® skin analysis
Fill in the Face Mapping ® skin analysis diagram according to what you are likely to see on Joe’s skin.
step 3 – Face Mapping skin analysis ® prescription and skin lesson at Skin Bar SM
List the key products according to Joe’s skin needs and sophistication level.
For each product listed, include a key ingredient, two benefits and describe directions for use
precleanse
s s
peeling
overall
dehydration
key ingredients:
Olive Oil, Apricot Kernel, Kukui Nut, Borage Seed, Rice Bran, Vitamin E, Caprylic / Capric Triglyceride
benefits:
Dissolves oil based make-up, sebum, sunscreens and environmental pollution from the skins surface, enabling skin to be
thoroughly cleansed
Removes oils without compromising the skins natural barrier lipids or clogging follicles
Fortified with conditioning essential fatty acids to help smooth, calm and nourish skin.
Delivers a level of cleansing traditionally experienced in the treatment room.
A great make-up remover: even for waterproof mascara and long wearing lipstick.
Enables the prescribed Dermalogica cleanser to work more efficiently.
directions for use:
Dispense into dry hands. Massage over dry face and eyes to dissolve surface oils and dirt. Concentrate on areas of congestion
or stubborn debris. Wet hands and continue massaging to create a light, milky emulsion. Rinse with lukewarm water. Follow
with Dermalogica prescribed cleanser.
22

ultracalming cleanser
key ingredients:
Anti-Ozonate Complex
Lavender
Coneflower
Raspberry Fruit
Cucumber
Panthenol
benefits:
May be removed with tissue or the sponge cloth, making it ideal for skin conditions too sensitised even for water
Successfully removes eye and lip make-up
Gentle, non-foaming cleanser to glide over the skin to minimise agitation
Leaves no irritating residue
Protects skins natural lipid barrier
Helps prevent future assault
directions for use:
Following the application of Precleanse, apply to the face and throat, gently massage with fingertips with light, upward strokes.
Rinse thoroughly with warm water or remove with dry cotton pads.
soothing protection spray
key ingredients:
Anti-Ozonate Complex
Sodium PCA
Canadian Willow Herb
Liquorice
Raspberry
Cucumber
benefits:
Helps create a protective shield against environmental assaults that can lead to irritation or redness
Provides critical hydration while helping to defend against damaging free radicals
Helps control irritation and redness
directions for use:
Perform the Dermalogica Double Cleanse that begins with Precleanse followed by Ultra Calming Cleanser. Spray directly over
the entire face, throat and neck with eyes closed. May also be sprayed onto fingertips or cotton pad and applied to the skin
with light upward strokes.
barrier repair
key ingredients:
Anti-Ozonate Complex
Evening Primrose
Silicones
Shea Butter
Vitamin C
Bisabolol
benefits:
Creates a shield against environmental assault to help prevent further damaging assaults
Combats free radicals and moisture loss
Silicones provide a velvety feel
Provides a smooth, even base ideal for preparing skin for make-up application
23

directions for use:
Apply a small amount over face and throat with light, upward strokes. Best used following Soothing Protection Spray. Use
twice daily, morning and night.
skin hydrating masque
key ingredients:
Bitter Orange
Hops
Cucumber
Arnica
benefits:
Can be used over the entire face and throat or as a hydrating eye masque
Helps restore suppleness while minimising the appearance of fine lines
Plant extracts help to sooth and calm skin
Intensify hydration by applying Skin Hydrating Booster to skin before applying masque
directions for use:
Apply a smooth film to clean face and throat. Allow masque to absorb for 7-10 minutes. Rinse with tepid water or remove with
the sponge cloth. Use once or twice a week as prescribed.
skin hydrating booster
key ingredients:
Hyaluronic Acid
Panthenol
Algae Extract
benefits:
Hydrates tissues to smooth skin, improve suppleness and minimise the appearance of fine lines
Ideal for the eye and lip areas showing dryness lines
Restores barrier layer to retain critical moisture levels
Revitalises parched skin
directions for use:
Squeeze a small dose onto fingertips and massage gently over face and throat. Follow with prescribed Dermalogica
moisturiser. For more sensitised skin conditions, mix with prescribed Dermalogica moisturiser and then apply to face and
throat.
climate control
key ingredients:
Anti-Ozonate Complex
Shea Butter
Vitamin E
Oat
Bisabolol
Lavender
benefits:
Protective formula glides easily over skin to prevent further environmental assault
Works amazingly well on skin that is raw or peeling due to excess friction
Enhances skin’s natural lipid barrier
Ideal for use during outdoor sports or air travel
Also available in smaller size for the lips
24

directions for use:
Apply constant pressure at base of container to push stick up. Gently glide Climate Control over areas of face that need
protection. For the lips, apply at least once a day or as needed.
super sensitive faceblock spf30
key ingredients:
Titanium Dioxide
Zinc Oxide
Vitamin C
Vitamin E
Liquorice
Green Tea
Hyaluronic Acid
Dimethicone
benefits:
Formulated specifically for sensitised skin using only natural mineral UV protectors (no chemical sunscreens) to protect against
UVA and UVB photodamage
Antioxidants and botanical extracts help guard against premature ageing and irritation
Provides optimal hydration while reinforcing the skins natural barrier lipids
Ideal for people who experience irritation from chemical sunscreen ingredients
directions for use:
After cleansing and toning, apply evenly and liberally to face, preferably 30 minutes prior to sun exposure. Use after for instead
of your daily moisturiser for year round protection against sun damage and daylight exposure. For continuous protection, apply
regularly. Reapply as needed after swimming or exercise.
step 5 – close the sale
Outline how you would complete the discussion with Joe and ask for the sale. Some examples include:
“Does that sound like a product routine that suits you? Great, would you like to buy anything today?”
“Would you like to take those five or just the three that I have highlighted for your main concerns?”
“Well, it looks like we have narrowed it down to three. Which did you decide on, the small or the more economical large sizes?”
“Are you happy with how the products will benefit your skin? Great, so would you like to take them today?”
“Great! Now that we have found the right cleanser let us look for the right moisturiser.”
25

mediBac clearing
case study 2: the answers
step 1 – consultation
List the key questions from the Face Mapping ® skin analysis Consultation Card you would ask to investigate further thus
assisting you in designing the right treatment for Elaine.
• List any medications, supplements, vitamins, diuretics, slimming tablets etc that you take regularly
• Rate your stress on a scale of 1-4
• What products are you currently using?
• What spf sunscreen do you use on your face/body?
• Do you ever experience oily shine during the day?
step 2 – Face Mapping ® skin analysis
Fill in the Face Mapping ® skin analysis diagram according to what you are likely to see on Elaine’s skin.
step 3 – the microZone ® treatment
eye and lip cleanse: • Soothing Eye Make-Up Remover
• Precleanse
double cleanse: • PreCleanse
• UltraCalming Cleanser
Face Mapping ® skin analysis: Sensitised skin in zones 11, 12, 13 where Elaine has been putting harsh ingredients on her
skin to combat the breakouts.
exfoliation:
extractions:
c
b c b
serum / complex: • Environmental Control Serum
• AGE Smart Complex
c
Papular breakouts in zones 11, 12, 13. These are tender and hot to touch and are red in
colour. This is likely to be due to the hormone imbalance caused by pregnancy. Also due to
stress of a new baby and sleepless nights.
Daily Microfoliant – the skin has been over stripped with harsh ingredients and is sensitised,
so exfoliation needs to be a mild formula.
n/a
masque: Clinical Colloidal Oatmeal Masque with Galvanic iontophoresis
26

toner: Soothing Protection Spray or Multi-Active Toner
eye product: MultiVitamin Power Firm or Total Eye Care spf15
targeted treatment: Clearing Mattifier
moisturiser:
sunscreen:
• Sheer Moisture spf15
• Sheer Tint Moisture spf15
• Active Moist
• Barrier Repair (combined with any of the above)
• Super Sensitive FaceBlock spf30
• Solar Defense Booster
• Ultra Sensitive FaceBlock spf25
step 4 – Face Mapping ® skin analysis prescription at Skin Bar SM
Elaine is a Gateway Client. The only product that she is currently using is a medicated soap. Therefore we
would generally recommend no more than three products. We may select three products from the options
below which we felt most critical such as a cleanser, moisturiser with a spf. Over time we could introduce
more products into Elaine’s routine.
suggested prescribed products:
• Ultracalming Cleanser
• Soothing Protection Spray
• Multi-Active Toner
• Clearing Mattifier
• Barrier Repair
• Sheer Moisture spf15
• Sheer Tint Moisture spf15
• Active Moist
• Concealing Spot Treatment
• Super Sensitive FaceBlock spf30
• Solar Defense Booster
• Ultra Sensitive FaceBlock spf25
• MultiVitamin Power Recovery Masque
• Skin Hydrating Masque
• Gentle Soothing Booster
• Skin Hydrating Booster
step 5 – close the sale
Outline how you would complete the discussion with Elaine and ask for the sale. Examples could include:
“Does that sound like a product routine that suits you? Great, would you like to buy anything today?”
“Would you like to take those five or just the three that I have highlighted for your main concerns?”
“Well, it looks like we have narrowed it down to three. Which did you decide on, the small or the more economical large sizes?”
“Are you happy with how the products will benefit your skin? Great, so would you like to take them today?”
“Great! Now that we have found the right cleanser let us look for the right moisturiser.”
27

mediBac clearing
case study 3: the answers
step 1- consultation
List the key questions from the Face Mapping ® skin analysis Consultation Card you would ask to investigate
further to assist you in designing the right treatment for Tamsin:
• List any medications, supplements, vitamins, diuretics, slimming tablets etc that you take regularly
• Do you smoke?
• How many alcoholic beverages do you consume weekly?
• Rate your stress on a scale of 1-4
• What products are you currently using?
• What spf sunscreen do you use on your face/body?
• Do you ever experience oily shine during the day?
• Do you ever experience breakouts?
• Do you drink more than four caffeinated beverages daily?
• What are your skin care goals?
step 2 – Face Mapping ® skin analysis
Fill in the Face Mapping ® skin analysis diagram according to what you are likely to see on Tamsin’s skin.
step 3 – treatment plan
therapist’s focus: • Absorb the shine from the oily t-zone
• Decongest areas of congestion and comedones
• Heal and dry any breakouts
cleanse hands and feet with
steam towel customised with
which botanical mixer:
Purifying Botanical Mixer
eye and lip cleanse: • PreCleanse
• Soothing Eye Make-Up Remover
first cleanse:
customise cleansing
water with:
second cleanse:
c
b c b
c
PreCleanse
Purifying Botanical Mixer
Dermal Clay Cleanser
Optional: Electrical Brushes to deliver a power cleanse
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Face Mapping ® skin analysis: Oily shine in zones 1, 2, 3, 7, 12 possibly due to genetic oily skin type
Comedones and congestion in zones 1, 2, 3, 7, 12, 11, 13 possibly due to cosmetics and
infrequent skin routine
Mild breakouts in zones 5, 9
All over dehydration due to smoking
exfoliation:
Skin Exfoliant System or Daily Microfoliant
extractions: • If used Skin Exfoliant System – go straight into extractions on zones 1, 2 ,3, 7, and 12
• If used Daily Microfoliant, apply Scaling Fluid and leave for 10 minutes
• Optional: Vacuum suction or Galvanic desincrustation
• Perform extractions
massage:
Oil Free Massage customised with Purifying Botanical Mixer
serum / complex: • MediBac Clearing Complex on T-zone
• AGE Smart Complex on all other zones for hydration and healing
masque: • MediBac Clearing Masque on T-zone
• Mix with colloidal masque base to finish application over the rest of the face
• Alternatively use colloidal masque base
spritz: Multi-Active Toner
eye product: MultiVitamin Power Firm
moisturiser: • Sheer Moisture spf15
• Sheer Tint Moisture spf15
• Active Moist
sunscreen: Solar Defense Booster
step 4 – Face Mapping ® skin analysis prescription at Skin Bar SM
Tamsin is an intermediate Client. She is using products on her skin but needs a little more education about the types of ingredients and
products she needs. Therefore we would generally recommend up to five products. We may select the products from the options below which
we felt most critical.
• Precleanse
• Dermal Clay Cleanser
• Skin Purifying Wipes
• Overnight Clearing Gel
• Gentle Cream Exfoliant
• Oil Free Matte Block spf20
• Sheer Moisture spf15
• Sheer Tint Moisture spf15
• Active Moist
• Solar Defense Booster
• MultiVitamin Power Recovery ® Masque
• MultiVitamin Power Firm
• Skin Hydration Booster
• Skin Hydrating Masque
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step 5 – close the sale
Outline how you would complete the discussion with Tamsin and ask for the sale.
“Could you see yourself using any of these products?”
“Does that sound like a product routine that suits you? Great, would you like to buy anything today?”
“Would you like to take those five or just the three that I have highlighted for your main concerns?”
“Well, it looks like we have narrowed it down to three. Which did you decide on, the small or the more economical large sizes?”
“Are you happy with how the products will benefit your skin? Great, so would you like to take them today?”
“Great! Now that we have found the right cleanser let us look for the right moisturiser.”
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mediBac clearing
acne management with microZone ® treatments
Use the checklist to ensure the therapist has all the equipment needed before starting. Observe the therapist
performing the MicroZone procedure for acne treatment and prevention using the checklist to evaluate every step
of the therapists MicroZone performance. This can be used to assess their level of performance and highlight
strengths and weaknesses. Remember to give praise for their efforts and ensure any criticism is constructive. Use
this review to set an action plan and set goals to improve performance for the next assessment or task.
We recommend that staff practise this procedure on work colleagues or the business owner first, then move on
to performing the MicroZone treatment on at least five model clients to help gain confidence with the treatment
before tackling paying clients.
getting started
Proper planning prevents poor performance! When evaluating the therapist’s performance, use the checklist below to make
sure they have everything they need:
Professional and key Retail Products
Barber Chair/ Treatment Couch
Headset for Face Mapping ® skin analysis
Face Mapping ® skin Analysis Consultation Cards
Face Mapping ® skin Analysis Prescription sheets
Electrical Modalities
Disposable Bonnets
Steam Towels for removing product (4 per client)
Bib or Towel to protect client clothing
Cotton Wool/ Cotton Buds/ Cotton Pads
Water (running water or a bowl/hook neck water bottle)
Rubbish Bin
Clipboard and Pen
step 1 – Dermalogica Face Mapping ® skin analysis Consultation Card
Warm and friendly initial greeting
Physical barrier broken by hand shake or gentle touch on the shoulder
Introduce the Consultation Card to the client and explain the importance of the extensive questions on it
Ask the client to sign and date the Consultation Card
Review the card with the client and pick out relevant sections
Ask further probing questions without just reading through and repeating the client’s answers back to them
Summarise by repeating back to the client their key concerns
Explain how the MicroZone treatment will proceed
Get client comfortable on treatment couch/barber chair
Protect clients clothing and put on disposable bonnet to protect hair if necessary
Sanitise hands prior to treatment
step 2 – Dermalogica Face Mapping ® skin analysis
Cleanse skin with appropriate cleansers to prepare for a thorough skin analysis
Introduce the concept of Face Mapping ® skin analysis
Put on your headset/use magnifying lamp and explain the use to the client
Talk through each zone to the client by communicating what you can see and feel
Work methodically whilst touching and feeling the skin
Identify the key concerns and zones
Ask additional probing questions linked to information gained via consultation card
Educate the client about the possible root causes of their skin concerns and provide generic ingredient /
product solutions
Summarise findings
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step 3 – the microZone ® treatment
Eye and lip cleanse if necessary
Double cleanse
Face Mapping ® skin analysis
Exfoliation
Extractions
Serum/complex
Masque
Spritz
Eye product
Moisturiser
Sunscreen
step 4 – Face Mapping ® skin analysis prescription at Skin Bar SM
Fill in name and date
Fill in Face Mapping ® skin analysis diagram
Information recorded should be neat and legible
Fill in according to sophistication of client e.g.
Gateway client – three products/basic routine
Intermediate client – up to five products/targeted treatments
Advanced client – two or three key hero products
Explain to the client the key skin concerns have been identified and a skin lesson will now ensure the client can get the
best results from their homecare regimen
Present findings:
Clarify information gained during the consultation and the concerns the client had with their skin.
Discuss findings from Face Mapping ® skin analysis
Provide education
Show the client the prescription sheet
Communicate to the client the recommended product solutions
Highlight features and benefits of product recommendations
Allow client the opportunity to feel touch and experience the product for themselves
Educate the client on quantities, sensations, removal and usage of product
step 5 – close the sale
Ask the client what they would like to purchase
Deal with any objections
Wrap the purchase
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mediBac clearing
overall performance review:
name: ..........................................................
product
knowledge
good average below
average
action plan
(if average or below)
• Agree with therapist a time frame for learning
product categories
• Refer to Dermalogica Live! student notes
• Refer to mediBac clearing student notes
• Refer to mediBac clearing training manual
consultation • Refer to Great Skin with Face Mapping ® skin
analysis student notes
• Use existing Consultation Cards as case studies
and role play the discussion
Face Mapping ®
skin analysis
• Agree with therapist to perform Face Mapping ®
skin analysis on every client
• Monitor prescription sheets attached
to consultation cards at the end of every day
• Introduce a mystery shopper
microZone ® • Refer back to MicroZone student notes
• Practice performing MicroZone treatments on
staff and models
• Set another evaluation in 2 weeks time to
monitor performance
• Outline the exact performance you expect in
the future
prescription at
Skin Bar SM and
closing the sale
Face Mapping ®
skin analysis
prescription at
Skin Bar SM and
closing the sale
• Book them on Advanced Retailing
Techniques class
• Are they able to buy the product at cost price
from you? They will ask for the sale if they
believe in the products themselves
• Set sales targets and reward when they
achieve them
• Test their product knowledge
• Book them on Advanced Retailing Techniques
• Are they able to buy the product at cost price
from you? They will ask for the sale if they
believe in the products themselves
• Set sales targets and reward when they
achieve them
confidence • Find out what they are doing right
• If their product knowledge is poor then their
confidence will be too
• Give them one product a day to learn, then
test them
• Congratulate achievements
• Buddy new/less confident therapists with
stronger more senior therapists
communication
skills
33
• Role play and practice, practice, practice!
• Book them on Advanced Retailing Techniques
• Set clear guidelines of how clients should be
greeted and treated
• At your next team meeting, ask your staff to
present a product or challenge them to perform
• Face Mapping ® skin analysis demonstration

mediBac clearing
ingredient cheat sheet
ingredient description found in
Methyl Methacrylate/
Glycol Dimethacrylate
Crosspolymer and Vinyl
Dimethicone/Methicone
Silsesquioxane Crosspolymer
(microsponges)
Absorb excess oil on skin’s surface to help prevent
shine and maintain a matte finish.
Camellia Oleifera (Green Tea) Soothes and calms inflammation associated with
acne.
Camphor Cooling and antiseptic extract with anti-bacterial
properties.
Cinnamon Extract Regulates sebum production and helps reduce
acne-type lesions.
Oil Control Lotion
Clearing Mattifier, Overnight Clearing Gel
Clearing Skin Wash, Skin Purifying Wipes, Oil
Control Lotion, mediBac clearing ® Masque System,
Concealing Spot Treatment, Overnight Clearing
Gel, Sebum Clearing Masque, mediBac clearing ®
Complex, Oil Free Massage
Clearing Mattifier, Concealing Spot Treatment,
Sebum Clearing Masque
Coneflower Has anti-bacterial and anti-inflammatory properties. Skin Purifying Wipes
Enantia Chlorantha
Assists in controlling sebaceous gland secretions Clearing Mattifier, Oil Control Lotion
Bark Extract
and minimising pore size
Niacinamide, Zinc Gluconate, Combination of ingredients regulates sebaceous Clearing Mattifier, Oil Control Lotion, Overnight
Caffeine, Biotin, Yeast, gland secretions by inhibiting 5-alpha reductase Clearing Gel, Concealing Spot Treatment, Sebum
licorice, Panthenol and Horse enzyme activity.
Clearing Masque, mediBac clearing Complex, Oil
Chestnut Seed Extract
Free Massage, mediBac clearing Masque System
Nordihydroguaiaretic Acid Regulates cell proliferation and sebaceous activity by
decreasing overall lipid formation in the sebaceous
glands. Also helps with inflammation.
Overnight Clearing Gel, mediBac clearing Complex
Salicylic Acid A beta hydroxy acid that aids in clearing congested Clearing , Skin Purifying Wipes, Clearing Mattifier, Oil
follicles. Also stimulates natural exfoliation, helping to Control Lotion, Overnight Clearing Gel, Concealing
clear impacted follicles and minimise acne formation. Spot Treatment, Sebum Clearing Masque, mediBac
clearing Complex, mediBac clearing Masque –
Part 1
Sarcosine Regulates sebum production and inhibits lipase Concealing Spot Treatment, Sebum Clearing
activity in bacteria.
Masque, Clearing Mattifier, Oil Free Massage
Spiraea Ulmaria Extract Rich in phenolic acids that inhibit bacteria by
stimulating the skin’s natural anti-bacterial agents.
Also acts as an anti-inflammatory.
Overnight Clearing Gel, Sebum Clearing Masque
Sulfur Clears skin by eliminating bacteria associated with Concealing Spot Treatment, mediBac clearing
acne and by clearing excess oil and congestion in
the follicle.
Masque – Part 1
Yeast Extract Assists in controlling sebaceous gland secretions Clearing Mattifier, Oil Control Lotion, Overnight
and aids in repair of tissues.
Clearing Gel, Concealing Spot Treatment, Sebum
Clearing Masque, mediBac clearing Complex, Oil
Free Massage, mediBac clearing Masque System
34

find out more…
book a class:
mediBac clearing Product Knowledge tel: 08000 564 544 (UK) / 1800 818 555 (Eire)
mediBac clearing Treatment Techniques book online: dermalogica.com
Great Skin with Face Mapping ® skin analysis email: enquiry@dermalinstitute.co.uk
MicroZone Treatments
Skin Bar Tending
Advanced Retailing Techniques
look it up:
mediBac clearing Training Manual tel: 0800 591 818 (UK) / 1800 818 555 (Eire)
view online: dermalogica.com
watch it:
mediBac clearing DVD tel: 0800 591 818 (UK) / 1800 818 555 (Eire)
view online: dermalogica.com
ask us:
Education Product Information tel: 01372 363 600 (UK) / 1800 818 555 (Eire)
email: educationenquirysupport@dermalogica.co.uk
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