february-2012

Sponsored by
Post Modern Group
NEWS
presents PaxEx*
*Passenger Experience Tweets
CREATE
DELIVER
MANAGE
THIS MONTH’S SHOUT
SOCIAL MEDIA HAS GIVEN AIRLINE PASSENGERS A VOICE
We want to show what passengers are saying about your industry, and have asked that they express
their highs, their lows and their no’s via the #PaxEx hashtag on Twitter. We will be featuring a fresh
#PaxEx infographic in each publication so that you can keep your fi nger on the pulse of what’s going on.
@winglets747
“Useless #PaxEx fact of
the day: Virgin Atlantic
is having to double
amount of hot chocolate
on fl ights due to high
demand.”
@brandingaero:
“What does airline brand
experience mean to
you?” // @richardtame
“Consistent delivery
of implicit and explicit
promises.”
@tcailloux
“Gorgeous sunset
over Florida this
evening on a @Delta @
BoeingAirplanes 757
from MIA to ATL. @Gogo
connectivity. Wonderful
crew and #PaxEx.”
@DanielRJStecher
“Turkish Airlines provides
best #infl ight food.”
FOR MORE NEWS, VIEWS AND A PLATFORM TO SPEAK YOUR MIND, GO TO THE APEX EDITOR’S BLOG AT BLOG.APEX.AERO
@seanhart
“Pleasantly surprised to
fi nd @gogo infl ight wifi on
a @Delta CRJ700 (IAH to
DTW).”
@CRWRick
“Looking at fellow PAX
on fl ight, it occurs to me
that infl ight entertainment
will be thing of the past.
Everyone has personal
device.”
@mtrumpbour
RT @JonBruner
“My @USAirways fl ight
attendant spent 10
minutes making pitches
for the US Airways
MasterCard over the PA.”
#hoboairline
@platttraveller
“Very tasty breakfast
thanks @QantasAirways
in the always amazing
SYD fi rst class lounge.”
APEX | AIRLINE PASSENGER EXPERIENCE
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